I just had one of the worse customer service experiences of my life with this company and Im not one to leave a 1-star review for a company unless it is really bad - especially a local small business.Thursday morning I had dropped off a set of 4 wheels and tires at RPM to get them to remove the tires from the wheels with the plan of meeting a guy Friday afternoon to sell the wheels. RPM had mounted the tires on the wheels without issue so I wasnt hesitant about getting them to remove them. I had dropped them off and picked them up in a hurry which my fault, otherwise things couldve gone a bit differently. When I was cleaning up the wheels for the buyer, I noticed perfect circular scratches in the finish all around each wheel with 3 different spots where the scratches went deep enough to remove paint and a nick in the corner of one edge. Now, I take really good care of every car I own - both cosmetically and mechanically. I can point out every imperfection on them that the average person wouldnt notice - and I wouldve noticed those scratches before I had brought them in.I called up RPM and told them what I had thought happened (got scratched during removal) and he said he didnt see how that couldve happened but to bring them in and hed take a look. I brought them in and told him while I cant say with 100% certainty they had scratched the wheels, it is highly unlikely I wouldnt have seen them before I brought them in and the perfect circles around each edge is very typical of what is seen when precaution isnt taken during mounting/unmounting of tires. I wanted to know if he really thought the shop hadnt done it. He showed me the machine that removed them and said only a plastic piece rubbed up again the wheel - and said it probably did scratch them. His solution? Silver touch-up paint and to refund the cost of removing the tires - $49. As a car enthusiast, this is a ridiculous, ghetto solution at best. Not only is the solution temporary, but it is sloppy when you get close enough to the wheel. Your average consumer might not care but for someone like me this is a joke. I asked about if they had anyone that could refinish/resurface the wheels with missing paint but he said that they didnt do that. He just wanted to be done with me and reluctantly refunded me $49. I knew I was screwed because I had only taken pictures of one of the wheels for the buyer and that would only help for one wheel - and who is to say that wasnt the one without paint missing anyway?A proper business owner wouldve corrected the damage they had caused to a customers property. Hell, when I bought my last car and had the dealer swap the wheels that were on them, they accidentally scratched them but immediately corrected the mistake by calling a local business and having them refinish them within 2 hours. I was delayed a couple hours but made right. They didnt just shrug and act like it wasnt their problem. $49 does not make up for the money I lost selling them damaged. Each wheel alone wouldve cost at the very least $50 to refinish and for the chipped paint wheels closer to $100. I have no issues with them accidentally damaging the wheels - mistakes happen all the time, and Ive experienced this exact issue before. The biggest problem and why I will never return to this shop is due to the way the problem was handled. Ill be taking pictures from now on and taking my business elsewhere in Los Alamos or one of the many options in Santa Fe.

Wouldn’t recommend my worst enemy there. Found out Kelly doesn’t work there anymore. That’s who I requested to work on my vehicle. Talked to Eric and he convinced me to have them do the work saying that they are more then happy to do the work. Terrible experience and workmanship. When I picked up my truck it was unlocked in the parking lot and now it rides worse then it did when I brought it in. Now my truck is in a shop in Santa Fe being fix again that they claimed they fixed. Now I’m paying for another alignment which they claimed they did and I need new tires cause the alignment is worse then went I bought it in

Great solid service!

They replaced my tires in timely and professional manner. Always courteous and considerate!

Great job fixing my old truck. And the price was very reasonable.

Great service with quality work and very honest and fair.

Had a very strange and frustrating experience with RPM. I called to get an estimate on how much it would cost to replace my tires and I mentioned that I would need the new tires by the following Tuesday for a trip I was going on. He said that he could get the tires in by then, but that he would have to look them up and call me back. He didnt call back for several hours, so I called again towards the end of the day (this was on a Friday) to see if he could order the tires. Again he said that hed have to look them up and call me back. He didnt call back, and by then all of the businesses in Los Alamos were closed, so I couldnt even order the tires from somewhere else in town, and I had to make the drive down to Santa Fe over the weekend to get the tires.I find it strange that he couldnt find the time to place a simple order like this, especially considering the time constraint that Id mentioned, and I also think its odd that he didnt call me back either of the times that he said he would. Ill give RPM two stars in case he actually did have good intentions but was just very unreliable.

Best auto repair shop in Los Alamos.

I went in for a routine oil change and to have them check some minor cosmetic damage to my vehicle. The price was very reasonable, and they didnt try to upsell me or request to do unnecessary work on my vehicle. I dont have any complaints.

Excellent service, price and quality work. I am local

Diagnosed a hard start issue. Polite, professional, honest, great customer service. I recommend this shop.🏎️⭐🙂

This is in my humble opinion the best shop I have come across in the state. The level of talent amongst the staff is far beyond what one may expect at an independent shop. More importantly, everyone there is kind, honest, and fair.

My 2006 Ford Explorer died at the intersection of 38th and Diamond in early November. I had it towed to RPM. They told me it had a broken hose and that they replaced ALL the hoses, added coolant and that it was good to go. It never ran right after that. At first it ran rough. Then it wouldnt idle. Then it began dying at stop signs and stop lights. Then the temp gauge began showing it was hot and I started adding coolant. I called rpm and explained this to them and asked if I could bring it in. The person I spoke with was very rude. He told me that nothing I told him made any sense and I could bring it in, but he had 70 other vehicles to work on. I had only asked if I could bring it and leave it so there was no pressure from me regarding getting it back quickly. Based on how rude he was I decided to take it to Glovers Auro Parts, since I had heard good things about them. When I started it up the next morning blue smoke er poured from the exhaust and I turned it off immediately. I could smell antifreeze coming from the exhaust. My son-in-law told me not to try to drive it so I had it towed to Glovers. Here is what Glovers told me: The first time it had to be towed it had blown a head gasket. RPM not only did NOT replace all the hoses as they claimed and as they charged me and as I paid for in good faith. They either failed to detect the blown head gasket (REALLY? REALLY???), or they knew it was blown, replaced a couple of hoses, added coolant and sent me on my way knowing they would see me again when it completely stopped running. Either way they were greatly negligent or greatly calculating. This is not the first time their diagnostics have been suspect. But it was the absolute last time they will get any of my business or that of my family. This is a small town and word of this sort of negligence or opportunism, whichever applies, will get around. Maybe they thought I was just another gullible old biddy. Not even.

My wife and I really like RPM for our car repair and maintenance work. They are good people there and do a good job. They do all the standard auto repair stuff for most every sort of vehicles and even small motors. They did a window replacement in our Nissan NV. I ordered tires from Amazon and had them delivered to RPM and RPM mounted them and installed them on our Nissan NV van. You wont go wrong using these guys for your auto repair / maintenance needs.

This is a shop that is excellent at diagnosis of problems other mechanics just shrug their shoulders at.Actually getting to the root of a problem, rather than papering over things, or Lets Try This on the customers dime, is the difference between a standard shop and a great one. RPM meets this expectation in spades.They are a First Come, first Server shop, so your best bet is to get your car in there at 7:30am, and plan on picking it up later. Small jobs like oil changes are usually done in 2-3 hours, so drop off in the morning and picking it up at lunch is a reasonable expectation.

Trying to find a mechanic as straightforward and fair as these guys in my new location has been hell, so even though its been a while I wanted to give a good review. They were always always always very flexible with their schedule, fair with their prices, punctual, and never tried to upsell anything. I lucked out, get your car worked on/serviced here if youre living in Los Alamos

Transmission went on my 2006 Toyota Rav4 and I had just met Kelly, the owner, a few days prior at the Bathtub Row brewpub. He had bought me a beer and invited my wife and I to his annual St. Patrick’s day party. So, I looked up his business online and saw lots of positive reviews. Called them up and got an estimate for replacing the transmission. Opted to have them do the work and have been extremely satisfied with their work. Got it when they said it would be done. Highly recommend this business. Glad to have a local garage/mechanic that is good and trustworthy. Hard to find!

Brought my car in after I thought the battery died. Ended up being a loose connection, which they corrected and returned my care to me without charge (because they said they did no work). Excellent service!

Very knowledgeable and professional. Reasonable prices!

My grandfather has a 1985 Lincoln and he had some problems with the lighting system and the machinists at the dealer were the car was purchased had no idea how to fix the problem really what it was they did not wont to spend the time on trying to fix the problem for a long time customer such as my grandfather was!! RPM in Los Alamos took the time to find out the problem with the car and solved the problem in a timely manor!!! I recommend this company for anyone that is looking for a company that adds the personal touch and that is a Small American family ran Business that you dont find anymore.

Was traveling through and my Toyota Tacoma brakes felt mushy when taking the LANL bypass. Long gradual downhill. Anyway got worried my master cylinder was bad. Took it to this shop and they said nothing was wrong but out if adjustment rear brakes. Charged me for labor only. Brake problem gone. In retrospect my brakes had just overheated. The shop could have taken advantage of me and told me all sorts of repairs were needed but they didn’t. Nice to see honest mechanic shops still exist.

The cost of the work was lower than the estimated price and the work has done on time and the personnel were very friendly and helpful

These guys are my guys! Always honest, always good work at fair and open prices.

Great service, trustworthy management, and fair prices. We always take our vehicles here.

I wanted my oil changed, and they found a hole in my tire and fixed it for free.

My friends and I were on a road trip through New Mexico when our newly installed brakes started making some really terrible sounds. RPM fixed the brakes an hour before closing at no charge. I wish I lived closer to Los Alamos so I could use them again!

Gentleman was willing to help when my transmission linkage came loose. Great help by coming to where the car was. I am thankful for both his attitude and assistance.