Great experience with Sohars. I have an old Honda tractor that needed some work. It wasn’t easy, but they got it done. When initial third-party parts failed, they agreed to take back the tractor and make things right. Highly recommended!!
Sohars repaired my Craftsman pressure washer last year and did a great job and the price was decent. This year I went for some o-rings that needed to be replaced. Although the guys tried to match them up and thought they did they really didnt match because the sides were rounded instead of flat, so it would not fit in the wand, where I needed it.All in all I still think theyre pretty good company reliable and honest and I would recommend them.
I bought a 94.00 part for my Ariens mower from them.... I had called up there to see if I can exchange it for a manufacturing defect. They told me I gotta drive all the way out there. Which was 35 min drive from home. For them to blame me and tell me its my fault. I didnt even install it. It might have already been used. No body can prove anything. They are definitely not about customer service. I told them that if they are not willing to exchange it I will have to take my business elsewhere. They basically said they dont care. Thats not good customer service. 😕
So nice to find a place to buy yard equipment that isnt a big chain. Great service, very knowledgeable, helped us set up the chainsaw. Great inventory of Echo, EGO, and others. Great prices. Well be back!
Quite disappointed in what seems to be a long standing reputable company. I bought a new Stihl blower and took my 33” mower in for tune-up (new belts and blades) April 2021. Blower is great, sales person was very good. Service called me after 3 weeks (which I was told it would be 2-3 weeks due to spring volume - makes sense) and said the mower is all torn apart and will be $1100 to bring this back to life. I had just mowed with it before turning it in and it worked fine. I said no thank you, that’s worth more than the machine at this point. Service rep agreed and then followed it up with - “we can just dispose of it it if you would like”. BEWARE - my mower worked fine!!!! I went and picked it up and it was obvious they NEVER did anything to it - there were still leaves and grass on top of the deck. They did however take off the drive belt and set it inside so the blades no longer would engage. I put the belt back on and mowed my lawn the same day. Beware. They sell used equipment and I can’t help but think how many of these used machines have been “acquired” from owners in for service. Unacceptable. I was “only” out my $40 deposit, and what I paid the neighbor teen to mow my lawn. Think twice before trusting the service dept. i would like to believe it was a bad employee or two. The paperwork when I picked it up showed a list of totally ridiculous parts required (like battery cables) equaling around $350.
I ordered some coils for a zero turn mower today had a very good experience today Jan the lady I spoke with went the extra mile in trying to help me get the parts I needed and getting them shipped.Jan was a pleasure to talk with she did not rush thru the order.I will highlight recommend Sohars and look forward to doing business with them in future
Took my chainsaw in, was having trouble getting it started. The service guy took in the back and got it started pretty quickly. Brought it back out and didnt charge me a dime. Have taken a snowblower in for service in the past and found the prices very reasonable. Always get you set up right, great place👍👍
Outstanding sales an service. Very knowledgeable and straightforward with me.
What a great experience. We purchased a lawn mower, did not feel any pressure and definitely felt comfortable with our purchase. We will definitely use Sohars in the future for all our needs. Next...a snow blower!
Great service and sales!Not a discount dealer, but you get what you pay for!
I had a great experience at Sohars. They were extremely fast and their prices are good. I highly recommend them for any zero turn servicing issues.
Great place, knowledgeable people, very friendly.
What amazing service from start to finish!!!!! I want to thank Jennifer for excellent/friendly customer service and Chuck for an amazing job on my Tractor - It exceeded all expectations!!! You have gained a loyal customer!
Helpful people and friendly. I was looking for a carbide chainsaw chain they didnt have it is stock but offered to order it and have it in a few days.
It was fine they had what I wanted
Excellent service! They went to work for me and got my snowblower fixed fast. They pay attention to detail and great communication during the whole service.
Friendly service, loaded the mower into the vehicle for me. My father has been using them for mower services for years and swears by them
Pete provides excellent and knowledgeable service
Took my mower in for a tune up and self propelled transmission repair. After evaluation, I determined that it was more cost effective to buy a new mower than to repair the old. Somehow we miscommunicated. When I went to pick up the mower, I found that it had been completely repaired and refurbished, Sohaars immediately apologized for THEIR error and, even though I offered to pay for their service, they adamantly refused any compensation. Now that’s how you take responsibility for your business. Not many businesses today that will “make things right”! I will not go anywhere else for my future repairs! Thanks for your honesty and integrity!!!
Soars is always a great place to deal with.They got me out of there with my purchase almost as fast as I walked in.
Bought a tire for my mower in September still haven’t received. Forced to demand a refund. Staff uncaring and unconcerned
Drove 25 minutes to get there. Not crowded, one sales guys was w a customer, the counter guy was on the phone. I stood trying to get SOMEONE to just acknowledge me. Left very upset. I will only use your competitors in the future.
Bought a stihl blower used it two months and the plastic clip broke. Brought it in and it wasn’t a warranty item, however, this place does business like they should and took care of it! Excellent customer service. I will recommend this place to anyone who needs lawn equipment! Glad To know in this crazy world we ow live in, there are businesses still doing the right American thing!
Ordered a hard to find mower wheel off of them on a Thursday evening, arrived at my house on Saturday afternoon, free shipping. Good price, fast shipping, no hassle. How can you go wrong. I will order from them again if I need a part and I will recommend them as well.
These guys are magicians when it comes to mower service
Great place for repairs! Great place to buy!! They are my goto shop!!
The staff were incredibly efficient, they finished the work on my chainsaw the day they looked at it; got it running as good as new. Everyone was friendly and helpful. Will be going here for parts and repairs for all my future needs!
The best place for allyour out door equipment and parts. Friendly and courteous. Ill travel to buy at Sohars before going to eversharp any day of the year.
These guys are great to deal with. Have done exchanges when needed and really take care of their customers. Dont even consider buying equipment from a big box store. They wont be there to service you and the little extra you might pay dealing with a local company is well worth it.
Always a joy to work with with! Always helpful and friendly staff! Parts ordered are always correct! Such a great company! - Reliable Snowplowing Specialists
Great prices. Very very knowledgeable staff. My current distributor closed, they will have all my business...highly recommend.
Took my Stihl Kombi there for service. They fixed the issue and were very helpful describing the issue. They were also very honest when I inquired about battery-powered options and did not simply try to make a sale.
I buy parts from here a lot for scag and stihl . These guys do a very job at helping with what they can . Most of the other dealers in the area are very rude and unhelpful . Thank you for all you do
Nice place
Great place. Good staff. I saw an ad for a lawn tractor on Facebook marketplace, I messaged them and asked a few questions (to which they responded very quickly), and I went in and bought it the same day. They answered all my questions, started the mower in front of me, and had my delivery scheduled and me out the door within 15 minutes. Great experience overall.Edit: 2 years later, still a great mower!
This stores service is wonderful. Very helpful and friendly. Especially Andy he was very knowledgeable.
Good service and helpful knowledge
Bought a chainsaw Im happy!
Vic and Andy from Sohars Mower Service installed my Husqvarna robotic lawn mower in the summer of 2018. The planning and installation was done very professionally. Vic and Andy are super nice guys. Equally as impressive was their constant concern to ensure that I was a satisfied. When they gave me a tour of the business everyone was very friendly. I sense quality and customer service are key components of everything they do.
If you have aging parents or spouses make sure you dont let them go into the store alone with their merchandise to be serviced. Ripped off
Great service. Great prices. Very professional. No need to take your equipment anywhere else.
Bought a used Honda mower from Vic. Great mower at a great price. Vic was very friendly and helpful. Impressive facility. Dealer for all the top brands. Would definitely buy again and highly recommend.
Knowledge helpful staff!
Excellent service and product knowledge from a highly competent staff.As a west side resident, I will drive the extra distance because of the professionalism and value this company offers their customers.
Great service. Friendly people. Ive had good experiences with both sales and service over the past 15 years.
These guys are truly Pros, the proof is the incredible wait any time of year when you drop off equipment to be repaired. I can tell you that I have had them service virtually all of my outdoor yard equipment and its worth the wait. Theyre extremely professional and honest, Ive had them fix something at no charge when they could have told me it was a costly repair and I never would have known the difference. They only sell top-of-the-line equipment mostly geared towards professionals. This is not for people looking for Home Depot quality Equipment.
They have multiple ways to service your needs and quick about it.. All at the same time being safe from covid dangers.
I was more than impressed with the overall customer service I recently received. I was sold a better product at a lower price. It was not in a box, they had it full of gas, a employee at the door to show me how to operate, and they saved me time and money. I highly recommend them for all your Outdoor Power Equipment needs.
Thank you to Sohars All Seasons for supporting Nordonias athletic teams! We couldnt be successful without our community partnerships!
Sohars is my go to place for parts. Ron and the folks will treat you right..Thanks.**** Oh, and pretty soon Google will be asking for measurements to use their service. I cant wait!On the other hand the google page has a nice layout, but doesnt mention access is from the west end of Highland Road _only_. Not until the RR bridge is complete.
Bought a new snow blower here. Fast friendly service that answered all our questions even while they were jam packed busy. They even set up the blower, checked oil and added gas to test start it before we left. Well done
Thank you Tony for walking me waaaaay to the back so I could take a picture of our new mower...which will be delivered tomorrow morning anyway (sigh). My husband said it was a guy thing and that you would understand. And you did. Thanks for always providing great service and prices!
A great place lawn equipment.
Great customer service and pricing
ALWAYS fantastic service after dozens of visits. The crew at Sohars knows their stuff! Highly recommended.
Courteous staff and best inventory around
I just dropped off my tractor today. Not much to report at this point. They were nice and efficient, helped me with unloading. But no service performed yet.
When we moved to the area, we decided to try Sohars when we were in need of maintenance on a back pack blower. They took care of us efficiently and for a fair price. We have gone back several times for larger purchases such as a chain saw, accessories, and parts. 5 stars!
Very Knowledgeable staff. Friendly, nice atmosphere. Clean store front.
Always a pleasure to do business here. The people are friendly and helpful. The owner is usually around as well as one employees pet dog. A fun place to shop.
Top notch crew. Parts, sales, service always a great experience working with them!
Awesome store very knowledgeable cost effective great people
Beware, they charge a restocking fee if you ordered something with free shipping. And you pay return postage. So ... you only get a portion of your purchase money back. I ordered a trimmer attachment that didnt fit my Troy-Bilt handle, and I got dinged a 25% restocking fee PLUS the return postage. A $53 purchase turned into a $30 refund. Beware.
Best tractor supply center for both sales and service. Recommend this business highly for your tractor & yard equipment needs.
Friendly helpful and very informative and knowledgeable of all seasonal equipment.
I needed help looking up a carburetor for my Troy bilt push mower. The parts department seemed very knowledgeable and were able to supply me with the correct the number. The Internet department was very helpful and emailed me right away so I could get a status update on my order. Very competitive pricing will definitely be coming back!
Dont go anywhere else!I have been a Sohars customer for over 20 years. The team is knowledgeable, courteous and professional. They go the extra mile by matching your need to the right equipment and they service what they sell. Skip the big box stores and work with a team of professionals that treat you like family.
Super friendly staff with great products. I would refer everyone I know shop here. Super speedy deliveries
Guys here are great. very helpful
Thank you to Vic, Ron, and all the rest of the staff there at Sohars for the awesome parts and service on my 2003 Scag 52 Tiger Cub!
Great people and Amazing service, I found my new place for lawn equipment forget the box stores ! I purchased a new Stihl Leaf Blower / Vacuum and they assembled and also went over everything on it from start too finish plus Stihl offers u a additional 2-Yr Warranty if u purchase their pre mixed 50/1 Fuel the first time u use the machine. This extends the Warranty to a total of 4-Yrs ! 414CFM at tube for blower, not bad. Theirs a Larger Model for $60.00 more but for only a extra 30CFM, I thought it was a waste. CFM is what u want for pushing wet leaves if u need more power, purchase a backpack blower they have many in stock ! ( CFM ) - Cubic FT / Minute.
Great customer service! Friendly staff! Fantastic overall experience!!!
Good place. Good people. Helpful. Better priced than other mower shops around. My go to place for all my equipment servicing. If your having trouble or need new equipment go to sohar. They actually back their warranties up to unlike if you buy something at home Depot or lowes. I would recommend this place for anybody with a landscape or tree business.
These guys know what they are doing! They are often two weeks behind on repairs, but they fix it right. If they werent that good, they wouldnt be that far behind! Not cheap but good!
Excellent customer service, Autumn was awesome !!!!!! I definitely will tell my friends about Sohars,,...... Thanks Mike & Brenda Andrews
Sohars is a great equipment repair place. Reasonably priced, always professional, always do a good work. They will call you with the estimate before doing the work.
These guys are awesome! They always help me find the right parts and make me feel like theu care!
We purchase all our commercial equipment here. Great family owned and operated business.
Great place, very helpful and knowledgeable
Knowledgeable and friendly staff, while they may not have been able to accommodate me on lack of a part, they did go out of their way to assist me as best as they could.
We sometimes take equipment to receive maintenance. Had a chain saw come back not as clean as expected one time but overall they do a good job. Just depends on who you deal with maybe.
Recently ordered parts from your website, just wanted to say how helpful your customer service team is! Definitely going to order from here again
GREAT PLACE!!! I drive 45 and go past 2 other places to go to Sohars. Very knowledgeable staff and very helpful.
Always been great people to work with extremely knowledgeable and helpful!
I really enjoyed the sales staff there and plan to buy a mower from them one day soon. Why pay the same price for lower service at a,big box store.
All ways a good experienceVery knowledable parts guys and the service dept top snitchGood people
Great Store, Amazing staff and Excellent products!!! Very helpful with all types of power equipment. Highly Recommended
Way over priced. My husband goes here for EVERYTHING and has been a loyal customer...however we Will not be going back here for anything as I feel they are unreasonably priced.. my husband dropped his 2 year old mower (which he purchased from them) off because it wasnt running right and turns out there was a spec of dirt in the carb and 125.00 later here we are. although their staff may be extremely knowledgable and friendly, i cant justify spending the amount of money they charge when we can go somewhere just as good for way less.
I purchased a few parts online and was kept update throughout the entire process! My packages arrived on time and in great condition. I will absolutely be a life long customer and will be telling all my friends about Sohars! Awesome customer service and a great expierence!
Have been doing business there for several years and have been very satisfied with their service
They were extremely helpful with the detailing of there services and helping us to get the best out of the equipmemts
Sohars advertised a used high end pressure washer on Craig List for cheap. I called and was connected to an Andy in the parts department. I understood this was not a high dollar item and he said it was first come first served, so I asked if I could put it on a credit card until I could pick it up the next afternoon. He then told me that due to the scum from Craigs List, they dont take credit cards over the phone (nor online), all sales are cash only, no receipt, no sales tax, no warranty. The listing had been on CL for nearly 14 days, but he would hold it for only an hour after I called. When I explained that I was 1.5 hours away, his comment was he hoped no one showed up to purchase it in that last half hour before I could arrive.Anyway, I cooled down and decided to make the trip. I called again, and this time was connected to Tony, who was excellent. He put a tag with my name on it and held it until I arrived. He was great! I paid him and he offered to load it, which I declined. When I mentioned that Andy was a pr*ck, he smiled and said, Yeah, we get alot of that!I did not expect a receipt or a warranty, and no sales tax was a plus.Bottom line: If you choose to deal with this company, stay clear of Andy, he will piss you off! Best bet is Tony. Andy must be the bosss son.Epilogue: As I hoped, the unload valve in the A/R pump was stuck and after 20 minutes to clean and lubricate, everything operates like a champ. Retail price is $495+, I lucked out this time.I paid only $50 for the unit, so feel a bit bad about a poor review, but I was really pissed after Andy. I live in a more rural area where successful businesses keep their Andy-like employees away as far as possible from direct contact with customers.
My family has shopped here for over 30 years. We trust them and are very loyal. Highly recommended.
Great place for getting ur mowers up and running for the season. But if ur a person that is sticker shocked eazy. Just get a throw away mower from letgo
Provided great customer service.