100% satisfied with the purchase of our truck! Josh was absolutely awesome and Levi was speedy and kind with finding us the right financing. The biggest thing I have to say I enjoyed the most is how LOW PRESSURE they were through this. I seriously felt like I was in control and they did everything they could to meet my needs. They even really helped us out with our trade in which made everything possible. I’ll definitely be back here to buy again in the future, and recommend Fox Marquette Ford to everyone!!

Not sure why they even have a trade in estimate on their website because they’ll just insult you with a ridiculously low trade in offer that’s no where close to what they estimate. Then when you call them to talk about trade in value they tell you they start on the low end but it always goes up. That’s a lie because they offered me $5000 below their own trade in estimate straight off their website.

They made quick work of an easy but annoying problem. When I first called they didn’t have any immediate spots but called me as soon as there was an opening. Oil change was done was well. Everything was completed quickly within 4 hours. Very happy.

Couldnt be more pleased with the service we received from Fox Marquette, particularly our salesmen, Ross C. He was willing to come in on his day off to get us the car in less than a 24 hour time span. Highly recommend reaching out to Ross if you are in need of a vehicle. Thank you, Ross!

From out of town and needed a oil change on my F450. Called, made an appointment for a few days later and showed up 10 minutes prior to appointment time. I was driving out 50 minutes later, oil changed and truck serviced. The cost was as expected minus a military discount. Bada bing Bada Bang. Coffee & cookies in the waiting room. Winning!Great service.

I was up there a week ago they have a nice selection of vehicles for sale

Gave us a ride on their shuttle to bigbay....that was over and above...stand up place...had a turbo pipe to repair the truck too...I think they are awesome

Horrible service department, I called in February 2021 to have a recall part replaced and waited 6 weeks to get in... the day comes and they forgot to order the part. made another appointment for 4 weeks later and BOOM... forgot to order the part. this time they tell me the part will be in 1 week later and theyd call, i still havent received a call and its been over a month!! good luck everyone!!

I am incredibly disappointed in the service I had with Fox Marquette. In January, I purchased a 2016 Ford Focus and was excited to have a newer vehicle that would be reliable. In July, I started having an issue in which the car would not start in some instances. While at an oil change, they diagnosed the issue and got me an appointment a month later. After it was fixed at that appointment, I still had the issue, and it was getting worse. It was an electrical issue that had to due with the starting system in the car. There were times when it took 15 minutes for my car to start, and I would never know if the car would ever start. I brought the car back in and they said they couldnt find anything wrong with it. I did this a few more days as well until I finally left it there for an extended period of time. It was there for 8 days and I was not given a loaner vehicle. As a college student, I need to get to work and class, and not having a vehicle was incredibly stressful. However, the worst part of my experience was the lack of communication from the dealership. I called on a few occasions to get an update on my vehicle and to see if I could get a loaner vehicle. The only answers I got were we dont know and maybe. I left a couple of voicemails that were never returned. I spoke with a manager who said he would speak with the general manager of the dealership to try to figure out why I was not getting any updates on my vehicle or why I was unable to get a loaner... That manager never called me back. Finally, on the 8th day of my vehicle being there, I went to the dealership to find out that they had my car fixed for the last 3 days and they had just been testing to make sure that it starts, even though when I had talked to them a couple days prior they said they didnt know what was going on with it. When I picked up my vehicle, they said it was probably fixed. 4 days later, I had the issue again. I called and the person I talked to in the service department said they would get back to me the next day. They never got back to me and that was 4 days ago. I decided over the weekend that I had had enough of Fox Marquette. 2 months of this issue and getting nothing more than a we might have fixed your vehicle and you cant have a loaner was more than enough for me. I traded my vehicle in and purchased a new vehicle from a different dealership. While I was at this new dealership, I saw customer service that was lightyears ahead of anything I experienced at Fox. I did not hear a single phone call at that dealership that ended with we will call you back tomorrow or next week. They went out of their way to ensure that customers that were on the phone got answers right there on the spot, even if they had to speak to someone in another department. If you are looking for a vehicle or for service, I highly recommend avoiding Fox Marquette.

You call to get service information and your put on hold for 15/20 minutes often with them hanging up on you. Then when you finally get through the service manager doesnt have any clue on how to quote a job. This dealership is going downhill fast

Horrible customer service for All of fox businesses. Never answer the phones and when you finally get someone they are absolutely rude and 9 times out of 10 they say take your vehicle somewhere else. Not a timely mannered company and threatening not warranty a vehicle when its absolutely covered when a turbo blows within the timeframe of the warranty.

Terrible service department... They only have one diesel mechanic and half the time the mechanic is not there. My work truck has been there for about 6 weeks and they still havent looked at it. I was going to have it towed to another Ford dealership but they said their mechanic was going to be back on that following Monday. So I left my truck there. When I got back into town a week later and called they still have not looked at my truck. If you have a diesel truck I would recommend you take some where else. They need to hire more diesel mechanics if they are going to sell diesel trucks.

I was in to get my airbags replaced on my Fusion which were recalled. It was about a 3 1/2 hr wait in the waiting area. They also ran diagnostics and changed out fuses at no charge. Very pleased with friendly employees, all were masked during pandemic.

This company thinks its okay to fire employees for expressing themselves. Steer clear from toxic dealerships.

I recently made an offer on a used truck for $31,500...$1,500 less than the asking price. My offer was denied claiming their used cars have a razor thin margin. When I asked what the trade in amount was they gave to the previous owner, they refused to provide it. The sales rep and manager both sat there and lied to me and refused to meet me in the middle.Three weeks later they secretly increased the asking price by $400 and made a big deal about reducing the price by $500.....illustrating some of the deceptive car selling practices that Fox practices regularly.

After driving Ram Trucks for the last several years decided on a specific F150 for my next truck. I visited Fox. Although they didnt have the truck I wanted they had a similar one I wanted to drive. The sales lady couldnt answer any questions I had, she basically threw keys at me. I took it for a ride which only solidified my decision to go with the F150.When I got back to the dealership the saleslady was nowhere to be found. Once she showed up she walked right past me to talk to someone else. I left the keys on a desk and ended up getting my new F150 elsewhere. No need to beg a dealership to allow me to purchase a vehicle. Its a shame because I used to like them but the other dealer treated me well so I will stick with them for my Fords in the future.

We realized our car was in need of an oil change on our trip. The staff was wonderful. They fit us in and had us on our way in no time. What a great experience.

Service department has a lack of communication we had to keep calling to check on the status of our vehicle and the first time we called they said our vehicle wasnt there which we had it towed in so we knew it was plus I saw it outside the prior day then after a week of it being there we were finally able to get clarification that it was ready to go and had been ready for a few days but Noone bothered to call us

Awesome customer service! Always honest about the problems with your vehicle and just great people in general!

Sales and parts are great, service is way too slow

The entire team did a great job of communicating and were friendly and helpful.

Good service at a good price.

I called on a Thursday to come test drive a Subaru crosstrek on Saturday I drive 3 hours to come buy it and they said they sold it Friday night. Couldn’t call me or anything.

Great people very professional and friendly. In and out fast.

Quick service today

Always accommodating even when I dont have an appointment. They work hard to get the vehicle in as soon as possible.

Prices were too high