The automated phone system cost them my business. All I needed was a simple question answered about a replacement need but couldnt get through to a real person. So, moved on to the next company and that company took care of me.

Very happy with the prompt service and friendly interaction with the workers. They were knowledgeable and happy to help. The window looks great!

Fast, affordable, easy, and friendly service. There arent enough stars, for the service I received.Here are pictures from after the repair all the way back to before when I had my accident that resulted in my hood detaching and flipping back and smashing my windsheild!😬

Wow! These guys did a great job of replacing a windshield of an old truck I brought in. The whole process took just under an hour and it far less expensive than I thought it would be. Friendly and efficient. Great job, guys. Thank you.

Came out and took windshield out and said it was to rusty to put in the new window. We bought the glass from the guy. Went and bought a wire brush, cleaned around where the windshield went. Guess what? No rust. Complete waste of time. We would have saved a lot of money if we just went to the junk yard and bought a used windshield after all we had to put it in ourselves. Not to mention it was a work truck and we were not at the shop. So they left us stranded without a windshield. But hey. Its in and dont leak.

Omg they did a great job and saved me $200

Professional and fast! Thanks !

The store is nice and clean. The employees are really nice and helpful too!

Replaced my windshield, and calibrated it in amazing time. Thank you so much!

I sent my son to Safelight to repair windshield. They did a super job in a timely manner and even vacuumed when they were done and fixed the fabric ceiling liner at no cost! I am recommending Safelight to all my friends and family!

We had an excellent experience with Safelite. They were very efficient and friendly workers. Thank you again for your help with our rear window on the car.Thank you for your service!Gary & Eva

The manager, Josh, straight up lied to me about checking on a replacement window for my car. He strung me along for nearly two weeks, changing my appointment multiple times. I called the business he was supposed to be getting my window from, after he said hed been trying to get through to them but couldnt because there was a problem with the phone lines, and the gentleman at that business told me that no one had called them and that the window has been in their shop for FIVE DAYS! Josh treated me with absolutely no respect at all! He wanted to repair my car window in a sub-standard way that his own service technician didnt want to do! I ended up NOT letting them do the repair. I live nearly 200 miles away from Marshalltown and drove all the way home with plastic covering my window. My husband ended up fixing the window two days later.I talked to Safelite Customer Service about this whole nightmare, letting them know that the manager of their Marshalltown service center was in my opinion a poor excuse for a manager and reflected badly on their company.I would not recommend doing business with this particular Safelite manager. He treated me with neither honesty nor respect.

Not very happy. At first I was supposed to have a technician come to my home as my back window was busted and I couldn’t drive it. They called me and asked if I could bring it in. I had to deal with my roadside assistance so it could be towed. That was Monday, Tuesday comes the day I was supposed to get it repaired and they call me saying the warehouse never sent them my glass. I said okay keep my car until Thursday as Wednesday it was going to be bad out and they weren’t sure if the warehouse would send it. It’s now Thursday February 21,2019, the technician called me twice while I was sleeping. When I got up I called, no answer. I waited 10 minutes and called again, no answer. Waited another 10 and called, again no answer. Same thing waited 10 again and still no answer. Called 4 times in the past hour and no one answered. Not very happy right now. Probably won’t do business with them again.

These people are unprofessional hacks.

Go service and prompt

My rearview window fell off, I went in and out in under 15 minutes and my mirror looks good as new! Great service with an awesome technician.

Horrible customer service, who ever was answering the phone was super rude. Ended up going to a different location for repairs.

Technician came to my house was arrogant and rude. Not only failed to fix my windshield, but ruined it where it couldnt be repaired. This came from the mouth of another tech that followed up after voicing my dissatisfaction. Now Im stuck buying a new windshield at over $400. Guess who wants to sell it to me...

No problems here, got exactly as I wanted and in a timely manner

Simple easy glass replacement

Great work, Michael and team!

Cool place for windowshields

Great service

Awesome service and knowledge! Thanks Safelite!!

Quick and Professional Sevice

Professional and personal service

I came in to fill a rock chip on a used car I just bought. The worker that helped me, went the extra mile at servicing me. He cleaned writing off all windows, vacuumed the inside and placed my new license plates on my vehicle for me without asking. He was very professional and treated me as the Number One customer.

These guys rock