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Orsini Appliance
360 Hack Wilson Way, Martinsburg, WV 25401, United States
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Orsini Appliance
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MI
Review №1

Just had my new washer and dryer delivered and installed by Leroy and Anthony, couldnt be happier with the service!!! Orsinis was recommended by a good friend (who remembered Leroy and had said the guy was just friendly and pleasant to work with), and I in turn would recommend their service to anyone. Everything was installed in less than an hour, and frankly wanted the guys to hang out for a bit as they were so cool... wish I could give them six stars.

ni
Review №2

Orsini’s is my go to place for all my appliances. They have reasonable prices, a great selection and a great team for sales and delivery. Kathy helped me with ordering everything, was honest about delivery time and followed up on everything that she said she would do. Leroy and Anthony was the best delivery team. Leroy had to make an adjustment for my oven to fit against the wall correctly and did a wonder job. Both were very professional, knowledgeable and efficient.

Ha
Review №3

Cecil and Tyler came to install my new washer. They did fantastic! My laundry room is in the basement of our townhouse with a narrow staircase. They certainly got a workout taking the old one out and putting the new one in but they were a great sport about it. They even went the extra mile by installing my old washer’s pedestal in to my new washer! I am so thrilled! Thank you Cecil and Tyler!

Su
Review №4

I had to buy a new washer and dryer and knew that they would be a tight fit in my tiny hallway laundry closet because theyve gotten bigger since my last washer and dryer purchased from Orsinis almost 22 years ago. Two very nice young men, Benjie Britner and Michael Britner, were so friendly and polite and I was very pleased with their work! I dont know how they did it, but they managed to squeeze my new washer and dryer in with very little room to spare! They went over how to operate my new machines and checked to make sure they ran properly. Im one satisfied customer! :)

Jo
Review №5

Leroy and Anthony were very professional, polite, and efficient. Installed the refrigerator and took all packing materials with them. Also, gave us a folder with owner’s manual, warranty information, and answered an questions we had. Great service!

Et
Review №6

We couldnt be happier with our Orsinis experience! From the sales team to the installation team, the entire process of getting new appliances was easy and seamless. While the pandemic has made sourcing certain appliances challenging, Orsinis was able to work some magic to get us what we needed. They stock some of the highest quality appliances including whirlpool which we are a fan of. Then installation team was very quick and efficient in setting up our new appliances (Cecil and Thomas were amazing). If you are looking for new appliances and live in the Martinsburg area, I highly recommend checking this place out.

he
Review №7

This was my first purchase from Orsini’s and definitely will not be my last. I had been looking for a slide in down draft range and went in to see what they had. Cory was fantastic and even suggested sending their guys out to do a measurement first. Next day 2 guys came (on time)and explained what my options were and even discovered my range was hardwired in (just purchased home)and said that was no problem they would fix that. Finally after talking to Cory couple more times I purchased a kitchen aid slide in range on a Thursday and Monday afternoon it was delivered!!!Cecil Williams and Brenden Murphy was the delivering guys and are absolutely amazing. They explained everything, installed a new outlet, and made sure range was operating correctly. Cecil even gave me some tips on my dishwasher.I will definitely only buy my appliances& grills from orsini’s and will ask for the great delivery team of Cecil & Brenden.Huge thank you to everyone for making my purchase such an easy & pleasant one !!

Lo
Review №8

I cannot say enough about how wonderful my experience with Orsinis was! Becky called me and was efficient and polite. Her consideration for my availability won my loyalty. Michael and Benjie were delightful with their fun banter and obvious expertise. They loved my dog and that gives them an A plus, plus in my book. Any time I need to have appliances delivered in the future, I will request them!

Ke
Review №9

Leroy and Anthony delivered my appliance ahead of schedule. They were very professional when they arrived. My old appliance was removed and new one installed in less than 30 min with no issues. Great service.

D
Review №10

Leroy and Anthony did a fantastic job! Quick but thorough, test ran both appliances, and were friendly and top notch raising the chances of repeat business 110%.

La
Review №11

We recently visited Orsinis to purchase a new refrigerator. We ended up getting a dishwasher too, which we werent planning on purchasing for another several months. Kathy was very helpful and patient answering all of my questions to make sure we got the best refrigerator and dishwasher for our needs. She made the entire process very easy. I was also very impressed with how quickly our appliances were delivered. Leroy and Anthony were excellent. They were very professional and respectful, and took the extra time to make sure we knew everything we needed to know about our new appliances. I also appreciated the follow-up phone call a few days after delivery making sure our appliances met our expectations. We will definitely be purchasing our future appliances from Orsinis.

Ca
Review №12

This has been the most seamless appliance purchase ever. We just had our new washing machine delivered and installed by Cecil and Brenden after ordering it in store about four days ago. An extra thanks that they were so kind to my 5 year old son who was eager to watch and hold doors, etc. Weve also had a part go in our dishwasher, and I was able to order a new part over the phone from the parts department, and the sales staff (Becky was the first person I dealt with, but I must say, everyone chimed in!) when I purchased the washing machine was knowledgeable and didnt push the most expensive option. Youve got yourselves loyal customers for life now!

Wi
Review №13

Wonderful experience with purchase and delivery. Stove and oven are working. We are happy and will go back to Orsini’s for our next appliance.

La
Review №14

Started having trouble with my fridge a month ago, Orsinis came out and fixed it quick and cheap. Then it gave trouble AGAIN. Chuck came out and did not charge me....Chuck got it running and I called Orsinis to get another fridge. ONE DAY LATER, at a time of my choosing, Cecil and Tyler came and installed the new fridge. They ALL did great job!

AR
Review №15

My husband and I have now bought 6 appliances from Orsini’s. The experiences from Sales to Installations have been flawless. They are knowledgeable and all have great personalities.Benji and Mike have installed all our appliances and are #1 on our list of Top Notch installers. They are friendly, knowledgeable, and polite. Ask for them to install your appliances. Great work guys.

Ka
Review №16

Thank you Orsinis for the delivery men, Anthony and Leroy, they went well above and beyond to make sure the transition of replacing and removal of my new refrigerator went well, by even removing the front door and replacing it back in proper working condition, as if it never was taken off. Cudos two those fine handsome men. Numbers 6:22-27. May the Lord Bless You. This is a prayer GOD wrote Himself to Bless His People. GOD Bless.☝🙏🇺🇸❤😙😊

Ja
Review №17

Ive always bought my appliances from HomeDepot or Lowes -- never again. Our dishwasher broke a month ago and I was waiting for Memorial Day weekend sales, but of course the dishwashers I was looking at were out of stock. A friend recommended Orsinis, so I called them and asked if they had any dishwashers in stock. Kathy called me back and emailed me the ones that were available. I looked up the model numbers, made my choice, and purchased it over the phone. Delivery and installation were scheduled in 3 days. Cecil and Brenden, the installation specialists, showed up on time, removed our old dishwasher and had the new one installed and tested in less than an hour. They were very knowledgeable and professional. I appreciated their attention to detail -- alignment with my counter, taking all packaging with them, and even returning everything under my kitchen sink they way they found it! Oh and I love my dishwasher!

Su
Review №18

Leroy and Anthony called prior to their arrival and when they showed up, they could not have been more professional, helpful and friendly!!! They installed the appliances efficiently and went above and beyond in helping us understand the appliances and how to use them. I cant say enough awesome things about them! I would buy from them again, just because of them! Thanks a billion!

To
Review №19

We purchased a dishwasher from Orsinis. The sales staff did a great job giving us information on which to base our selection. Their product knowledge, helpfulness and friendliness was obvious throughout our visit. Last week, the dishwasher was delivered and installed. The installation specialists, Cecil and Brenden, definitely knew what they were doing! We were impressed by the attention to detail, whether it was removing the old, cleaning under the counter, and then installing the new dishwasher. They gave us a thorough course on machine operation. Overall, Orsinis is definitely the go-to dealer for appliances! Great experience!

Be
Review №20

Great buying experience from service (Chuck) to selling, to delivery. Leroy and Anthony were great! I would definitely recommend purchasing from Orsinis; just stay away from the Amana Brand! (we went with Whirlpool the second time around)!

Lo
Review №21

Great experience! Weve been looking for appliances and have some space restrictions, so its been quite frustrating. Ed, our salesman, listened to what our concerns were and what we were in need of, and found everything we needed. The best part is their prices are not much if at all higher than the Big Box stores, and they have the Inventory! Big selling point for us is their incredible reputation for servicing their appliances. Total win!

Ro
Review №22

A special thanks to Corey Roman for his assistance in purchasing my new Whirlpool dishwasher. He made the process smooth and easy. I would also like to thank the delivery men, Leroy and Anthony. They were most courteous, friendly, fast and efficient in removing the old dishwasher and placing my new one. Ive been purchasing from Orsinis for approximately 20 years, whether while in a rental property or in my own home. The service and quality they provide through their products is exceptional. Thank you again and keep up the great work that you do. My very best to you and your employees!!!

Lu
Review №23

Leroy and Anthony were great on both removing old washer snd installing new. We give them top marks.

Pa
Review №24

Purchased a Jenn-Air range from Orsinis. It arrived as promised, and the installers, Cecil Williams and Brenden Murphy, did a first-class installation. There was a small snag due to the existing electrical setup, but they contacted an electrician to correct it and returned to finish the installation that same day. Great work guys, and thanks.Gary Groves

Ji
Review №25

David was very helpful in assisting us with our purchase of a new dryer. Delivery was very quick and when they said they would deliver. Leroy and Anthony were very nice and helpful with the removal of the old appliance and installation of the new one.

ta
Review №26

I generally order appliances from big box stores but opted to use a local company for a recent purchase. Orsinis customer service was superb. I placed an online order a couple of days before I was moving into a new home. Becky called, recommended the attachments and scheduled the delivery to align with my in date. Benjie and Michael B (the cousins) arrived on time and were professional. They explained what they would be doing and how much time it would take to install. After the installation, walked me through how to use the products. I highly recommend Orsinis!!!

Do
Review №27

We purchased a Whirlpool dishwasher from Orsinis in early April on a Saturday and it was delivered the following Tuesday. Quick service! Leroy and Anthony were our delivery guys. They were pleasant and efficient, careful to clean up the drips from the old dishwasher on its way out. Leroy very kindly took out the cleaning supplies from under the sink before installation and then put it all back so that I didnt have to get down on the floor--not so easy for me these days. We are very pleased with our new dishwasher and with all the folks at Orsinis. Last May we bought a Whirlpool refrigerator from them as well. Benji and Cecil were our delivery guys for that and they were terrific too. We are sold on Orsinis!

Je
Review №28

Leroy and Anthony installed my dishwasher this afternoon. They were very professional and did a great installation. Our sales person Becky Bailey was very helpful in helping us pick out the dishwasher that best suited our needs. My first purchase from Orsinis and I would return again for future purchases.

We
Review №29

Leroy & Anthony were amazing! Courteous, prompt, meticulous & all around AWESOME! 15 minutes to remove old appliance & install, test the replacement! Highly recommend Orsini’s (support local!!!). Becky and Cory in sales / service were kind, helpful and equally amazing!Thank you Orsini’s for another very satisfied customer!HIGHLY RECOMMENDED over big box stores!Better prices, excellent customer service / care & warranty!Delivery, install & removal was included in cost & still better pricing than “big stores”Thanks Becky, Cory, Anthony & Leroy!You all were fantastic & will repeat service with Orsini’s in the future for sure!

Be
Review №30

Oh my goodness. Thank you Orsini’s. We had a wonderful experience with Cecil Williams and Brenden Murphy. We are in our late sixties and somewhat handicapped. These fellas were a Godsend. They performed their assigned tasks and went above and beyond when they cleaned up and left. They can come back anytime. They installed the drawer microwave and showed me how to operate. They completed the range hood. And they installed the freezer. Give them big hugs for us. Blessings. Beth and Gary Christian

Sh
Review №31

Today Benjie and Michael delivered our new appliances. These two young men were the best. They are very knowledgeable about each new appliance and took the time to explain everything to my husband and I. We never got that at a big box store. We live in a 45 year old home so there was no water turn off at the refrigerator water supply line. Benjie and Michael both crawled under our house to shut of the water!!! Thanks Benjie and Michael for your friendly personalities and awesome service. If we are ever in the need for a new dryer we want Benjie and Michael to deliver.

Do
Review №32

This was my first experience with Orsinis, and I will be back again the next time I need a major appliance. Prices were very competitive with the big box stores, plus I got more personalized and knowledgeable attention. Thanks to Cory for walking me through all of the refrigerator options that fit my particular requirements, and to Cecil and Brenden for their quick delivery and setup. Those guys work hard, and they know what they are doing.

Ma
Review №33

I cant say enough good things about Orsinis! Their selection is great and they only stock high quality items. In addition to this, the staff is amazing. Everyone there is great, but I was helped by Ed in the showroom. He was knowledgeable and not pushy. He listened to what I needed from my appliances and helped me find items that suited them instead of trying to oversell me. It was refreshing to deal with a salesman like this. I was buying appliances for my new home and the closing kept getting pushed. They allowed me to reschedule my delivery three times without any issue. When I could finally get my appliances delivered the crew was great. Andrew and Benji were superstars! Both were friendly and pleasant first thing in the morning. They vacuumed where the old appliances had been before installing. This was awesome since I hadnt moved in yet if they hadnt brought there own vacuum I wouldnt have been able to do this. Really above and beyond. In addition to their expert installation they went through how all of the appliances worked with me before they left. I didnt have to read those crazy long manuals. Benji even went through the warranty cards with me so I knew how to fill them out. From start to finish my experience with Orsinis has been nothing short of excellent! Quality products, quality employees, quality service!

Ch
Review №34

I went to Orsinis to look at freezers. Cory gave me a quote on one and I left. Went to Lowes and they had one priced the same but an off brand. On the way home I decided to purchase from Orsinis. When I went on Cory said he was hoping Id come back because they only had 2 and a lady on the phone was buying the other one. Delivery was scheduled for early next morning. Benji called to say he would be here in 25 minutes.He and his cousin Michael were pleasant, got the job done in no time. If you need appliances Orsinis is the place to go.

Ja
Review №35

Great service with competitive pricing. Leroy and Anthony did great delivery and installation.

Ja
Review №36

Very happy with the new dish washer and expert install by Leroy and Anthony.

Le
Review №37

My husband and I are having a house built in WV. We were told to go to Orsinis for appliances. When we entered the store a gentleman asked if we needed help (more on that one later). I asked to see Becky. She was with customers so she asked me if I would like to look around the showroom. The store is very clean and organized. I really liked seeing all the new features on appliances. It seems I have been living in a cave! Becky was very helpful and knew her stuff. She was pleasant and respectful. I left Orsinis feeling good about my purchase.

Je
Review №38

What a wonderful experience. We knew which refrigerator we wanted to purchase, Orsinis had it in stock, and delivered it the next day! Benjie & Michael, who delivered and installed the refrigerator, were professional, courteous, careful, and incredibly helpful. We will absolutely use Orsinis again for our future appliance needs.

De
Review №39

I shopped at Orsinis today July 29th in need of a new refrigerator. Ed welcomed me and assisted me in choosing a new Kitchen Aid. David & I had gone all weekend using coolers and were quite pleased Orsinis could actually deliver & set up that very afternoon!! Brenden & Cecil delivered our refrigerator, set it up, explained every inch of it to me and were so polite and informative. Great customer service all the way around. We have bought all of our appliances from Orsinis except the broken refrigerator...lesson learned. Please drop by Orsinis for all your appliance needs...great people, great service.

De
Review №40

Orsinis provided outstanding service. Cory, Leroy, and Anthony were very courteous, helpful, and professional. I bought a washing machine and dryer. The team removed the old appliances and promptly installed the new ones. This is 10 star performance. Thank you !!!

Ka
Review №41

Other businesses should learn from Orsinis! Excellent customer service, skilled and knowledgeable technicians and sales personnel, and competitive pricing. Its always nice to support a local business, too. Not only does Orsinis stand behind their work, they even fix problems other companies technicians leave behind.

Me
Review №42

I am not sure it is even possible to have the smooth process of purchasing, delivery, installation, and haul away that Orsinis offers at a big box store. Seamless! And a great deal too. We love our new washing machine and dryer.

De
Review №43

The delivery and installation of my refrigerator and range from Orsini’s was superb! Bennie and Michael were super nice, knowledgeable, professional. I am thrilled with the alliances and the fantastic installers! I am looking forward to the installation of of new dishwasher next month. Great job, guys!

Ge
Review №44

Service at store was welcoming, curtious and helpful. Well stocked inventory meant 2 day-after delivery of three in stock appliances. Delivery was as scheduled. Installers Cecil Williams and Brenden Murphy were a great team. Polite and conscientious about protecting floor and wall surfaces. Had all the proper tools and know-how to get installation of three major kitchen appliances accomplished in efficient and timely manner.Based on this, our first, dealing with Orsinis, we would highly recommend them to anyone shopping for major household appliances. Thank you Orsinis for a most pleasant shopping experience.Regards,Gerald and Linda Buhi

Ja
Review №45

We purchased new appliances this week from the sales representative, David Propst, and had the appliances in and installed promptly by Benjie Britner and Michael Britner. All of these gentlemen were very knowledgeable and professional! Thank you for working with us.

Ro
Review №46

Went in looking for a washer and dryer. Becky waited on us in the first 5 minutes. She was knowledgeable and concise. They service what they sell. Delivery in a few days and removal of our old washer and dryer...Sold. I highly recommend this Locally owned and operated business.

pa
Review №47

Good customer service. Very friendly associates. The guys who delivered our washer and dryer were very nice and answered all our questions.

Su
Review №48

I went to Orsinis because I had expected a delivery earlier in the day from Lowes, only to find out it wasnt coming. I had already moved my old washer so I had to have one, now. After finding out I wasnt getting my order from Lowes, I headed to town that evening. I had purchased a stove at Orsinis when they were on Winchester Ave, but that was years ago. I thought lets see what they have. I was so glad I did. I meet Kathy and PJ, two extremely nice and knowledgeable people. I looked at some washers and found one I liked, the only question was.... when can it be delivered?I texted them the next morning and told them I definitely wanted it. They had it to me by 9:45 that morning. The delivery guys were awesome!!! Leroy and Anthony got the washer in the house and then Leroy showed me step by step how to use the machine. The whole experience was wonderful. Thank you all for your help!

Sh
Review №49

What a great experience! Called Orisinis from Lowes where I was being ignored and asked if they had what I needed. Walked in..I was greeted immediately and they knew I was the person on the pbone. Friendly nice people. EXCELLENT customer service. I was in and out in about 10-15 min. Delivery was smooth with 2 wonderful delivery guys, Leroy and Anthony were top notch. Both were friendly and personable. I thoroughly enjoyed my experience. Highly recommend this company!

R
Review №50

Had my kitchen appliances delivered today, all except range which is in back order. Anthony and Leroy delivered and installed the items and they were very professional took time to measure before trying to get through a area if need be THEY carefully moved whatever and put things back as it was. As I mentioned my range is on backorder, when it comes in PLEASE have Anthony and Leroy deliver.Thanks again for such beautiful appliances and professional installation. Job well done!!RTS

Ka
Review №51

Thank you Benji and Mike for getting my washer and dryer set up just the way I wanted! They were nice and very professional. Thanks again.

Ti
Review №52

Great experience. Salesman very help. Benjie and Michael did a great job delivering and set up. Would recommend this business.

St
Review №53

Purchased a new dishwasher from Orsinis and had the opportunity to meet salesman Cory Roman, who patiently assisted me finding the Whirlpool DW I preferred.Big thanks to the delivery/installation team Brenden Murphy and Cecil Williams. They were the A Team, Awesome!

Pa
Review №54

Great place to buy your next appliance. Very friendly and awesome customer service. Highly recommend. We buy all our appliances from them and so does my family.

Ki
Review №55

Another great experience with Orsinis. Our salesperson Lauren was very knowledgeable and helpful. Cecil and Brenden who took care of the delivery and installation were professional, friendly, and careful. Will definitely buy again from Orsinis.

Vi
Review №56

We purchased a new diswasher and everyone was helpful. Becky took care of us at the store and LeRoy and Anthony were super with the installation. They were efficient and prodessional. They even cleaned up and took the old one away.

SV
Review №57

The staff here are super friendly and helpful. Finding exactly what I needed was a breeze. I will certainly be a repeat customer.

Sa
Review №58

Recently purchased a stove, dishwasher & microwave from Orsinis. A good experience starting with Becky Bailey with Sales to my delivery guys Cecil Williams and Brenden Murphy. Cecil & Brenden were awesome and went above and beyond!! Thank You!!

Jo
Review №59

I recently replaced five major appliances through Orsini Appliance. The final installation of my new top of the line Jenn Air appliances was completed yesterday by a top notch team from Orsini. They would not stop until they got the job done perfectly to my satisfaction. The appliances are fantastic and I am happy I purchased Jenn-Air! Now I know why my friends who are serious cooks choose Jenn-Air. The oven and microwave produce outstanding baking, broiling results and the oven includes slide out racks!!! The new 48 inch wide stainless steel refrigerator/freezer is amazing and includes lighting inside that no other can compare to! Has marvelous soft close drawers, too! The dishwasher is so quiet and dont let folks tell you they dont wash as they used to...They wash better! My electric radiant cooktop with downdraft has burner features which make cooking easier and smoother...results are great. If you are looking for new appliances, you can trust Orsini to get the job done right! Thank you, PJ, Paul, Cecil, Kevin and Britt!

Ba
Review №60

Excellent service and very professional. Delivery man were very nice and even made me laugh. Would highly recommend to anyone.

Jo
Review №61

I needed to replace an old dishwasher that shocked you each time you touched it. Had a great experience start to finish. Cecil and Brenden were extremely professional and installed my new dishwasher perfectly. The shocking issue is totally gone, and they added an extra bracket to help make my counter look more flush. 10/10 experience

Ka
Review №62

Leroy and Anthony was awesome!!! Timely and cleaned up wonderful. Very happy with their service.

St
Review №63

The owner is a great guy. They really do go above and beyond as much as possible. Highly recommended.

Cr
Review №64

Great installation experience with Cecil and Brandon. True experts and their professionalism shows. Thank you for having these two fantastic individuals on your staff.

Do
Review №65

I bought a new gas range and Cecil and Brendon just left after installing it.These two guys KNOW their work. The install is beautiful.I will be requesting they do the install on all of my future appliance purchases.

Un
Review №66

There were here before the time the store told us which I was happy with the delivery from leroy and his partner. There were quick and very nice.

Da
Review №67

Just before Christmas I purchased a new Kitchen Aid dishwasher that does a super job of cleaning dishes. Salesman David Propst was very helpful with the selection. Two days later as scheduled it was delivered and professional installed by Cecil and Brenden. I highly recommend Orsinis to anyone looking for new appliances.

Ad
Review №68

I had an awesome experience with this company. Their professionalism, communication, and punctuality is unparalleled. I highly recommend them!

Ke
Review №69

They called right away and helped me with assembly and delivery as I have just finished cancer treatment and do not have the energy to get it done

Am
Review №70

My family just bought a refrigerator from Orsinis. We had 2 wonderful gentlemen bring it into our house. They were very kind and professional. I would absolutely be back if I need another appliance.

Ji
Review №71

Purchased a Whirlpool 4 Door Fridge/Freezer from Josh. Josh was super friendly, professional and was able to answer all of our questions. He worked around our schedule to setup the perfect delivery date. We also got a great deal ($199) on a UUNI Pizza Oven; more than $50 less than the best online price I could find. Orsinis is a great store and all the employees were super nice. Our new go to for appliances!!

Ha
Review №72

Leroy delivered our refrigerator today and paid attention to every detail of the delivery. In the past we had appliances delivered from Home Depot and the delivery guys dropped off the appliances and tried to leave before it was out of the box. Leroy unpackaged the appliance, set it up and made sure everything was good before leaving!!! Orsini will now be our appliance place to buy from. Thank you Orsinis and thank you Leroy!

Do
Review №73

Have always enjoyed working with these people. Beautiful new show room, they are very accommodating and personal.

Mo
Review №74

Amy was very helpful in finding me a bulb for under my built in microwave, and at a much more reasonable price than ordering it from Whirlpool! I was pleasantly surprised by all of the beautiful appliances and cabinetry in their showroom as well. I hope to return when Im ready for an upgrade!

Da
Review №75

Our fridge in our rental died 5 days before Christmas. Our property manager purchased a new one yesterday and Orsinis delivered it today! Mike and Benjie took out the old one and brought in the new actually saving our Christmas dinner. The guys were phenomenal, best Christmas elves ever!!

To
Review №76

A 5 star experience from beginning to the end, Becky was knowledgeable with the product she was selling. Cecil and Brendon went above and beyond on the delivery and installation. Thank you!

me
Review №77

I made my first purchase from Orsinis and it was delivered yesterday. I didnt have to wait 4 hours! They called ahead and let me know they were on the way. The delivery guys, Benjie and Cecil, did an amazing job! They carefully hauled away my old stove and replaced it with my new one. They took extra time to ensure everything was working properly and leveled. I would definitely buy my next appliance from Orsinis! Thanks for a great experience!

De
Review №78

We had a refrigerator delivered.Courteous salesman.Delivery was excellent.Will never buy from big box stores again. Orsini was cheaper than others for same item.

ka
Review №79

Always polite people,very friendly.

Bu
Review №80

Very well stocked and very helpful staff, also very clean store.

Ca
Review №81

Great company to deal with, great variety of appliances to choose from, extremely helpful sales staff, and delivery was fast and efficient. Everyone from sales to delivery people were friendly and professional.

Je
Review №82

After the disaster of a LG refrigerator failure that canceled Thanksgiving, and possibly Christmas due to the loss of all my food, and expense of replacing the refrigerator and the food, I chose Orsinis because they have appliances in stock unlike many other stores. I found a beautiful stainless steel Whirlpool French door style and bought it. Delivered very soon after, and that is a very welcomed surprise as opposed to the normal 30 day waiting period other stores force you to endure because it has to be delivered from Baltimore!!! Orsinis has a delivery guy (Cecil )that is a true blast to talk to, and the guy is as strong as a forklift as well as impressively professional, trust me you will see what I mean, and Im not kidding about the forklift! I sum it all up with I have never been this pleased with customer service, and quick action in years.

Bi
Review №83

Recently bought a new side by side refrigerator. Very pleasant experience with nice store, selection and helpful sales staff. But what stands out the most was the delivery experience. Cecil Williams and Benji Britner were outstanding! Very careful, pleasant, polite and efficient. Delivery was on time as planned. Great guys representing Orsini Appliance. Will hope to see them deliver our new dishwasher! (as soon as our budget allows.)

Ti
Review №84

Cecil and Benjie were awesome, they were very respectful and fast and did great work. If I ever need to replace another appliance I will definitely request those two. Thank you to both of you for having me up and running in no time.

Ka
Review №85

Cecil and Benjie delivered and installed my new dishwasher. They were so respectful and courteous. They did a fantastic job. There is such a difference in customer service utilizing a longstanding family business as opposed to a chain of stores. Thank you for the excellence in the customer service.

Ju
Review №86

I ordered an above the stove microwave and had it delivered today by Leroy and Anthony. They were so professional and knew exactly what they were doing. I highly recommend this store if you are in the market for any appliance. They treat you with respect and answer all your questions.

Me
Review №87

So happy with how quickly I was able to get my new washing machine!!! Leroy and Anthony did the delivery and install and did a great job!!!

Ka
Review №88

Cecil and Benjie came out and installed a brand new dishwasher. They were both very knowledgeable and did a great job of explaining the entire process! Very nice guys. Would definitely recommend this company to anyone needing appliances!!! Great work, guys!!!

Na
Review №89

Great Customer Service! Good local business for all appliance needs from purchase to delivery, and install, they take care of it all.

Ma
Review №90

Leroy and Anthony delivered three new appliances to my family today. Their took care to get details right and were very professional. They even held up the new microwave by hand so I could see its positioning. We love American made products and the great service Orsini’s provides.

to
Review №91

When our previous fridge gave up we called orsinis and are glad we did. lauri in sales went beyond to find a fridge to fit our space with the features we wanted and arranged next day delivery. cecil and brenden who delivered and installed were friendly, competent, efficient and did a great job. will buy next appliance from them.

Ci
Review №92

Fantastic experience from the time I walked into the store Monday until the great guys (I neglected to get their names :-() who delivered and installed my new dishwasher left today.

Fo
Review №93

Weve had three appliances delivered and installed by Orsinis in the past few weeks. They make the buying and installation processes a snap. Most recently, our dishwasher was delivered and installed by Cecil Williams and Brenden Murphy. They were fast, friendly, and helpful to the highest degree. Definitely recommended, we will be doing business with Orsinis again, guaranteed.

wc
Review №94

I’ve bought several appliances from Orsini’s. I highly recommend them. Thank you to Benjie and Cecil for installing my new refrigerator. You were professional and helpful. I truly appreciate you guys. Thank you.

El
Review №95

Cecil and Benjie did an awesome fast job of installing our new appliances and taking away the old ones! They were very polite and helpful. The ladies in the office at the time of purchase were also very sweet and helpful! I purchased my new oven and had in installed the very next morning very pleased!

Rh
Review №96

David was so wonderful to work with.

Da
Review №97

Orsini Appliance is an awesome company! My wife and I bought new Maytag kitchen appliances at the end of June. Becky (sales) handled the order and was very professional. Cecil and Benjie (delivery) did a great job installing the appliances. Unfortunately, the dishwasher unexpectedly stopped working last week. I called into Orsini’s and Lauren (customer service) took my call and promptly set up a service call. She even called me back later that day to move up the service call by a couple days. Fast forward to today, Adam (service) showed up promptly and got to work. He was kind, personable, and most importantly knowledgeable! We were so happy with his work. He had the dishwasher up and running in no time. Not only that, but he took time to place everything back absolutely perfectly. He was meticulous! It’s refreshing to have someone come into your home and be confident they know what they’re doing. Adam is a valuable asset to Orsini Appliances. We can’t thank him and the whole Orsini’s crew enough!

Su
Review №98

Ordered a freezer during the pandemic and expected delivery was not until August but they got an unexpected freezer in and I was thrilled to get it so much sooner (June). Benjie and Cecil delivered it the very next morning. They were very professional. As an added bonus, they looked at and adjusted my dishwasher which was leaning out of the cabinet. Two very special guys!!

Lo
Review №99

I had a recall on my Jenn-Air cook top. The folks at Orsinis arranged to replace it with a new one. The two fellows, Roy & Leroy, who came to take the one out and put in the new were very friendly, respectful, courteous, and professional. A job well done! Also, a knob had a little chip in it, and Amy was very helpful in ordering a new one to make my cook top perfect. Also, I appreciated Beckys assistance in getting my to this site so I could write a review. Orsinis is a great place to buy appliances and to get service.

Al
Review №100

This was the easiest, fastest delivery I have ever had! I chatted with a store rep yesterday via the website, and he called me this morning to confirm he had the washing machine I needed in stock and put it on the truck. Anthony and Leroy arrived a few hours later and were polite and professional and had the machine installed in no time. I will use Orsini’s for all my appliance needs from now on!

Information
100 Photos
100 Comments
4.8 Rating
  • Address:360 Hack Wilson Way, Martinsburg, WV 25401, United States
  • Site:https://orsinis.com/
  • Phone:+1 304-267-7251
Categories
  • Appliance store
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:9AM–5PM
  • Friday:Closed
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
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