We had a great experience at Apple Valley Toyota. Breanna was our sales person. She did a great job. Best prices in the region.

Excellent experience. Friendly yet professional. Entire process from the test drive to driving my new car home was quick and painless. Best new car purchase experience ever. Will definitely purchase my next vehicle here. Great job!!

Salesman didnt seem to want to make any sales to anyone. was sprinkling outside guess the poor thing would have melted if he had to take one step into a sprinkle to answer a question about a vehicle. maybe if we didnt just come from the gym and was dressed in our Sunday best they could have been better to us? who knows. will try again with a different rep maybe.

I bought an as is vehicle from Apple Valley. Within 2 days, it was obvious that the transmission was bad. I took it into the service center, they drove it and tested everything and came to the same conclusion - that the transmission was bad. They replaced the transmission and made sure the vehicle was safe for my family at no cost to me. I know that legally they did not have to do that being that it was an “as is” vehicle. I truly appreciate everything Apple Valley did for me and will definitely return when it’s time to buy another vehicle. Thank you!

Very friendly kind nice people. Exceptional service. Was a great time. Staff very helpful on explaining radio parts for my car and cost for replacement of the screen and when brakes need replaced time frame.

Ive never had a bad experience at this dealership. The Service dept is eceptional. Really great at communicating and building trust with the customer. I know more than most about cars and to be honest I only use the service dept to keep my warranty valid or if I just dont have time to do something to it that is time sensitive. Long story short I play dumb, not just here but with every auto repair shop and or sales lot. When you go in and play dumb and the shop doesnt know any better then the games tend to begin with lots of repairs that arent nessesary. Not here. Ive never been lied to or mislead at Apple Valley. In this day and age that speaks volumes about the people that are employed there.

I was told brakes, rotors, and air filters needed replaced. I was also told that rotors were so bad they could not be resurfaced but had to be replaced. I was quoted about $800 for the work.Because I dont have and extra $800 to throw away, my dad looked things over for me (Hes a mechanic of 50 years and quite good at his job. However, he isnt local and I dont like to ask him to spend our time together working on my car). I was able to get the parts in advance for $200 for him to do the job. Turns out there was nothing wrong with the rotors or 1 of the air filters. I wont be back to Apple Valley. Youre more likely to keep customers by being honest.

Went to trade my truck in nobody came out to see what I wanted or anything so I just drove off. They are not interested in selling anything.

Awesome service decided to make you my Chevy service go to station. From the time you walk in to the time you leave, you guys just makes people regardless of race to experience something thats rare for us THANK YOU for giving me that experience it means more to me than I could ever express in words

I brought my 2021 Chevy Tahoe in to check one of my tires that was low. They were able to fit my into the busy schedule, drive me back to my house, checked the tire for a leak, fixed the valve stem, filled up all 4 tires and picked me up. They did a great job.They also washed my truck as well!

After purchasing my vehicle there I took it back to have the accessories I purchased installed. Top notch installation was performed and in a timely manner. Josh in service does an impeccable job with service scheduling, feedback, and just plain getting the job done. Very happy with Apple Valley Chevrolet.

It was easy to make a service appointment. Service was completed in a timely manner while I waited in a clean and comfortable waiting area.

Been weeks waiting on new truck repair. Dealer misdiagnosed problem charged $1800 for repair. Truck still didnt work. Now they state it needs a turbo for a 1 year old truck. (2020). Wont respond, wont repair, and wont give truck back. Pretty crazy

Well, overall it was great. One thing I would suggest is that when someone purchases later in the evening, have them come back another day to pick up the vehicle and then the sales person go over everything about the car. Pointing out, even the simplist of details about the car. When selling a demo/courtesy vehicle, make sure it’s marked clearly in the vehicle. Make sure the customer knows exactly what extra services they are getting with their purchase. Ex: lifetime inspections; number of oil changes etc. And make sure all tires have the correct air pressure in them and that the oil change has been taken care of or let the customer know it’s going to need to be done sooner than later. Mike was wonderful. Not pushy, not the typical salesman. I’d recommend him to my family and friends.

They have always taken good care of me and my car A+ Service And very Friendly staff

Every thing was very smooth and there were no issues.

We went to Apple Valley for a new car, had a specific budget in mind. They worked with us to help us find the car we liked and worked with us tirelessly to make it fit our budget. Victoria G. and Angelo were very patient with us throughout the process, and the finance office got us processed in a very timely manner. This is the 4th car we’ve purchased from them and will continue to give them our business.

Fast and reliable! Also very friendly and Josh, who we talked too, answered all our questions with open honesty. Any time we need service again, even tires, we are coming here! Happy Easter!

Thank you for your professionalism and quick response in meeting our needs to make this an experience to behold at buying our car at this dealership

The vehicle was listed over Kelly Blue Book value & the salesperson said that there was no haggle pricing, saying that they wouldnt take any money off the pricing. To lower payments they wanted to extend the financing for more years instead of giving me the vehicle for the price it was worth. I will not be going back.

Fist time playing the course, very impressed. Visiting from out of state, will play again. Thanks.

Matt and Liz are great to work with ! Very personable, friendly and listened to what we needed! We got the deal done in no time. Thank you!

Service was attentive, courteous and was ready to help as soon as I walked through the door.

The service department explained the work I had to have performed, the necessary remedies, and gave me options to allow me to bring my vehicle back at my convenience. Have been bringing my vehicles in for years because good service should be rewarded.,

Everything and everyone is top notch! Very pleased. You have a class A operation! I come from Winchester for a simple oil change because of the great service you guys provide A-Z

2+ hours for a scheduled oil change, so that they can start a third oil consumption test on a 2013 Chevy Equinox burning over 3 qts of oil per change, but they wont admit it falls under the known issues/recall on the vehicle.Edit: Earlier review was written in the 2nd hour of waiting for the oil change to be completed. When finally called they did decided to not charge for the oil change/tires.

Very Helpful with important maintenance for your vehicle and very professional

When we bought our vehicle, the basic service promised wasnt done, although we were assured it was-cabin air filter not changed, oil not changed, etc. At this visit, a 15 minute evaluation to determine need to order parts for a recall took all day, stringing us along a couple hours at a time, and denying us a loaner vehicle until early afternoon. Then, announcing to us we would need to go home in the loaner vehicle-we got our vehicle back one week later. Also, there was an extensive list of opportunistic repairs we declined, in addition to this fiasco.

Awesome service and sales. Mr. Barrow worked with us for several hours to get us into our new truck at a good price! We love our new truck.

Went above and beyond as always. Extremely satisfied with entire process from greeting me at the door to finished service and driving away. Very professional staff and great attitudes. I will have all scheduled maintenance and warranty completed on my ZL1 at this shop!

I bought my car 3 months ago I come back to get a dummy light turned off and they tell me I need back breaks and rotters I thought I bought a newer car thinking I wouldnt have to keep spending money on cars but I guess I was wrong

The absolute best auto experience Ive ever had. Congratulations to this dealership and their staff. Top Notch

Great service decent price quick and efficient, they are on it

I loved my experience! Brandt was very knowledgeable and helpful! We had to bring our very fussy infant along, my husband went in the building while I stayed in the car. Team members came out and met me at the car to sign paperwork. They we so accommodating and friendly! I was a major inconvenience to their flow and they didn’t make me feel that way at all. Plus they stayed past closing hours! Will definitely recommend apple valley to friends!

Jonathan sales rep was awesome. Ryan in finance and Angelo were wonderful to work with. I have been utilizing the service department right along and feel extremely satisfied with them as well.

Our saleswoman was very personable. Very humble, and we are so very happy we chose Apple Valley Chevrolet.

Everyone was very helpful and courteous and efficient. Plus my car got a much needed bath!!

Victoria and Angelo were great to work with. We were on a specific budget and they really worked with us to put us in a car that we loved and also fit within our budget.

Super friendly salespeople. Not pushy at all. Speed of service is excellent.

90 minutes for a scheduled oil change is a bit much. since I had to make the appointment two weeks out, I would expect my car to be serviced within 15 minutes of my appointment time, and it doesnt take that long to for an oil change and safety inspection

Paul running a professional high quality customer oriented full service team and Randy making absolutely sure my parts are always ready… this is where Corvettes get TLC…!

Shuttle service is VERY convenient - thank you and keep up that good extra value for vehicle owners! This service call was completed ahead of expectations.

My sales rep was a very nice lady, answered all questions I had, even if she didnt know the answer she made sure to find out for me.

Tyler Staddon went above and beyond to find my vehicle. Everyone was extremely professional and polite. I had a great experience

Let me say thank you to the service department my car is perfect now i bought my 2021 sonic for a dealer in VA and there service dept was awful could not get my issue right. But only took one trip to apple valley chevrolet service and its a good now thank you !!!!!! 5 stars from me

Matt peters was nice and as we yild him what we wanted he came up with ideas for us

They treated me good. They were so nice and friendly.

Everyone was very professional, jumped right on the issue, made me feel important to addressing the issue, getting my car for me. And keeping stuff clean in the car while they worked on it! Thank you!

Just bought a brand NEW 2019 Toyota Camry XSE!!!!

Always superb service from the staff!

Love my car I got here. This is my second car from them.

I felt I am a customer. verybody knew what they were doing,

Haroun Akram makes my visit to Apple Valley a pleasure. got estimate parts ordered Work completed.I always know he is concerned about me. Taking care of my needs and looks ahead to help .Thanks see you next time

Friendly people and fast service!! I also appreciate how the company has gone above and beyond to keep things clean from the pens we use to wrapping the stearing wheel and gear shifter with plastic.

Keep me up to date with what is going on and got me in and out fast!

Always nice and the only place I trust to touch my car

No pressure from the sales people and they answered all my questions. They also spent the time to help set up my phone and explained everything about my new truck.

Always polite and courteous! They do fast and efficient work.

Make sure you watch your car and check it for any damage before you leave. Dont forget to pack a lunch.

In and Out in no time flat. The gentleman that handled everything was very helpful

I had a problem with my last experience and paul the manager went out his way to make sure I left satisfied.

Quick and easy stopped off and my car was ready to go

Great! Service was quick and efficient! Will definitely recommend to friends and family

They were unable to fix the problem with the exhaust brake. They suggested I try another dealership to resolve the problem.

Good service and great cars

Breanna was awesome.

Nothing but praise for the team at Apple Valley Chevrolet, who worked with me for several days on a particularly challenging set of parameters to try and put me in a new car. Everyone from the sales to the finance departments was patient, creative, and exhaustive in exploring options for both a near term and down the road purchase. I could not be more grateful. In an era of impersonal, online retail buying, theres no replacement for working with local entrepreneurs who treat you like family, with all of your best interests considered.

The interest rates is crazy. Iknow its by credit but added with the price they want for the cars and you are paying triple the value

The best Chevrolet dealer on the planet! Apple Valley Rocks! Thanks!

I must give David Boone a shout out at Apple Valley Chevrolet! Hes an awesome salesman no pressure and listen to you. Go over everything about your vehicle. Thanks you so much.

Prompt, curtious.

Great service

Poor customer service. I was told on two occasions that I would be called back with an answer to if they would be able to help me or not. I have yet received and call. I am gonna take that as a no. But have the respect to call a person back and let the customer know. Meanwhile they keep hitting my credit. When I called three days later I was told we are busy and you need to wait.I mean I know that I am just one person but I will tell anyone that ill listen to me not to go to this Dealer. I mean it stay away. If they cant get an answer from a bank back fast they kick you out. and lie and say we will call you back. I had both salesmen promise to call me if they could help or not.

Exceptional service and promptness

Everyone was friendly and super helpful

After 10 years of getting my vehicles serviced here I will not be back due to the unwelcoming and unprofessional behavior of the front line staff! It is a shame as I always felt that the work that I have had done in the past was always completely quickly and to my satisfaction!

I drove almost 3 hours to this dealership looking for a particular Camaro and I walked out traded in my vehicle and purchasing a 2020 Chevy Camaro 3LT. It was almost closing but Aundrea stayed in late and convinced me to make the deal. This was my first time ever purchasing a new car and from a dealership. 3 months later of having it I don’t regret it and still happy with my purchase. I can’t speak on their service.

Recall on my 2019 Chevy Cruze

Very good. I have been dealing with Apple Valley Chevrolet since 2016 and have never had a bad experience. I highly recommend them to all my friends.

The service here was Excellent and Friendly. This is the second time bring my vehicle here and will continue. Highly Recommended.

The people in the service department were courteous and my oil change and tire rotation were done quickly. The people at the cashier window were the same. My husband and I have leased and had our cars serviced by Apple Valley for years. Great folks!

Dropped truck off at 9am for oil change and software upgrade. Was told it would take 2 hours. Didn’t get truck back to 4pm.I called multiple times to find out what was going on and even text the number that text me, With no response. Very disappointed in my last visit.

We went in to buy a new truck. Devon was great to work with and he was very patient while we found just the right truck. We were going to pay cash but he showed us how we could save a good bit of money by financing for a short time.I will say the paperwork took quite a bit of time and they have a guy who tries to sell you extra things but we just said no.All in all a good experience and we walked away happy with a beautiful pick up.

Mark, Jeremy and Niki were so patient, pleasant, knowledgeable and worked with us to get the numbers we needed. Thank you!

Most pleasant experience Ive had in a long time from a car dealership, right from the start, manager was fair, realistic and honest, salesman was friendly and knowledgeable, and finance guy was fast and very pleasant. I have not experienced this kind of treatment from a car dealership in some time, and it quickly turned my dreadful experience of buying a new vehicle into a very pleasant one, hats off to all your staff, keep it up.

I am not sure I can list all the issues we have experienced. We bought two cars from here, but the trouble is completely within the service department. On Saturday we brought my car in, but we were told it was perfectly fine and to pick it up. As soon as we did, it continued to have the same problems, so we had to bring it back and drop it off (after hours). I specifically said to contact me and not to begin work (only diagnose the issue). This morning I am quote $622 for issues, shocking not covered under warranty, and now there were suddenly codes that they couldnt find Saturday (although they claim to have tested it twice). The car shakes so bad that its amazing they said it was ok to drive, and another reputable mechanic said they can replace the spark plus and ignition switch for $380. The parts only cost me $154 total, though Apple Valley said they would be $260.Our other car required a solenoid. They quoted $800. Actual cost was just around $100. I am well aware dealers are a little inflated, but this is extreme.Other issues include them forgetting to put on the inspection sticker, not checking wheel weights (and then telling me it was my tire pressue, when funny, Onstar gives me my tire pressure on request), they refused to fix a seat and radio for months until suddenly it was out of warranty and then wanted to charge over $1000 to fix (after complaining and showing proof I tried to have it fixed on multiple occasions, they fixed it without charging me $1000). One day I came for an oil change and they literally forgot I was there and admitted it when I went to question why it had taken two hours.I was also told by the new service manager that he was specifically brought in to correct all of the issues that had plagued the service department. He said that he was sorry for our poor experience, but he was going to make sure that didnt happen again. Imagine my surprise when 1. many of these issues happened on his watch and 2. after speaking to others I discovered that the previous service manager was not fired and the new one was simply hired when the other left. So, not a good start to outright lie, especially when telling me how you are going to fix the untruths from others.All I ask is for good service and for honesty. Do not treat me like I am stupid because I am female. If you are going to do something, follow through. Do not call me problematic (yes, Paul the manager said that) because I question the service (or lack thereof) provided.In the past I have recommended the company, I bought two cars here, and until this weekend, I probably would have continued.

Great customer service!

I just had my Sonic inspected at Apple Valley Chevrolet and they do a wonderful job. It is so easy to have work done. You just drive up to the door, it opens and you pull in. And there is a person at the desk to answer questions and lets you know what they will be doing. The waiting room is pleasant, spacious and very comfortable. I dont mind waiting there at all. Everyone there is extremely nice and very professional. I think Apple Valley Chevrolet is the best car dealership and service providers in Martinsburg. I wouldnt take my Sonic anywhere else.

Never an issue when getting my Spark serviced here. I bought it here several years ago and they have always been professional and accommodating. Like most dealers, they arent the cheapest place in town, but Ive never regretted any of the work theyve done for me.

Ive only had my car inspected when I moved back to WV. The person that helped me was nice. Not sure if they do or dont take appointments, I was told it was appointment only for inspection other places do walk ins only. Im not sure on that. But they were nice about it and the service was fast.

Still trying to kill the working man. I have bought 7 cars from and I have found its just cheaper and less haggle in city. Sorry another one lost by greed

Terrible customer service in the service department. Here is a list of promises and when they were actually fulfilled by the service department:1. I can fit you in on tomorrow (Tuesday).Fulfilled: Four days later (Friday - and only because I called to check on progress).2. The technician will call you by the end of the day.Fulfilled: Never.3. The service manager left a message on my phone to return a call to her. Stated she would be available until 5:00pm.Fulfilled: I tried for 2 1/2 hours to return her call. Eventually was placed on hold for 15 minutes. I hung up. After sitting at the dealership for 10 days I finally went and picked up my vehicle.

The service department at Apple Valley Chevrolet in Martinsburg is an extremely professional and clean place to do business.We have purchased 1 vehicle through them and 1 elsewhere, but continue to bring all our Chevrolet vehicle to this service department for all our needs.Highly recommend !

I was very pleased with my purchase experience at Apple Valley this weekend with Jason Wolf. I was pleased with their assistance in providing me with low my interest rate on my loan, warranties, cleaning my vehicle and providing me with a full tank of gas before my trip. Jason made this purchase easy and stress free, and I am very grateful for that! I would definitely recommended Apple Valley!

Went in for routine service on my Silverado. No complaints, everything was done in a timely manner. Employees very polite and explained things so I could understand. I always take my truck there and always will. Yes I would and have recommended them to my friends. If I buy another vehicle, it would be there. Thank you so much!

Never buying another vehicle from them again. Wasnt told of a pre-existing issue when I bought the car that had I known I never wouldve bought that vehicle. Went to take it in for servicing and they wanted to charge me for it when had they had been up front about it I wouldve purchased a different vehicle from them.

VERY POOR CUSTOMER SERVICE WHO DIDNT INFORM ME THAT MY FRONT BOOT WAS LEAKING WHEN I HAD THE OIL CHANGED. (EXCEPT FOR TONY WHO REALLY TRIED TO HELP ME) VERY POOR MECHANICS WHO TRIED TO FIX MY LEFT FRONT BOOT AND FAILED 3 DIFFERENT TIMES. THE FORTH TIME THE BOOT STARTED LEAKING AGAIN, TONY WASNT IN THE DAY I CALLED SO I CALLED THE SERVICE MANAGER, LEFT A MESSAGE AND HE NEVER RETURN MY PHONE CALL!

Bought a 2011 then replaced it 2 yrs. later with another 2013 Equinox.I like the sales staff and the service is excellent.Please keep up the good work and your business will do well.Apple Valley is doing so well that they dont have time for their regular customers.

Bought a used Malibu from them and everything went quickly and very smoothly. No hassles and no surprises. Later realized the CD wasnt working properly, They kindly replaced it with no questions asked. Would highly recommend them!

Quick to take care of me. Very friendly and knowledgeable. I send people here because they treat people good.