Had the axle seal on my car replaced in here and they did a wonderful and quick job. Already had an appointment elsewhere to have tires balanced and it started making a knocking noise when turning the car right. I took it back to Buettner and they discovered that one of the tire weights the other place put on was rubbing on the tie rod, causing the knocking. They fixed it hassle free. 100% recommend them.

I called ahead and spoke with a nice gentleman and I asked about putting 2 tires on my car. He was very polite and professional, he even let me know if there was a wait time too. After getting the tires put on, he also told me about my tires were wearing really bad and suggested that I get my wheel alignment to ensure good wear on my 2 new tires. He showed me too. it was no pressure because he said that you dont have to get it done today, but very soon, to me that was great customer service I would recommend this auto shop to my friends and family.

Called a couple days in advance and was able to get a good quote on two tires. I booked an appointment, and guess what... They were on time taking my car back. A lot of auto places you go, you have to wait a long time, even if having an appointment...that definitely made me think highly of them.Terry assisted me and was very pleasant. The only thing I didnt like was that customers werent required to wear masks indoors. Im glad it was a nice day out, because I just stood outside for fresh air until the car was ready. Only took about 25-30 minutes.

Think they got in hurry, got new tires Wednesday drove it Friday like make me sick it shook so bad. Had to take it back in and rebalance the tires..All good, just inconvenient. Would not have had thisissue would have rated a 5star..

Service was great they helped me and my wife put new tires on and an alignment few weeks later wheels have not been removed I went to change a tire my lug nuts were cross threaded have to get new wheeel studs because some lousy mechanic can’t do his job correctly I have proof of nuts luckily I had wheel locks so I have extra lugs one wheel is now running 4 wheel studs instead of 5

Always excellent service and quick. I will continue to be a customer! Great group of guys!

Very attentive & helpful...asked if they could chk couple things & worried about a Xtra chrg, but no charge...going 2 mk another appt 4 them 2 chk my fluids soon...going 2 be my permanent mechanics....😊👍

Got 2 new tires and alignment done in less than 1 hour.

I highly recommend getting your tires done here. They are really awesome. Great quality tires and they have you in and out. Best in town.

Excellent service and paid a fair price

These guys were awesome, just fixed our problem didnt try to sell us any unnecessary services, will be going back.

Good service and quick.

My car inspection was 4 months late. I was scared to drive. They took me on a Saturday. It didnt take long. The staff is nice.

Bought and installed 4 new tires there. After a road test 3 were defective. They ordered and installed 3 new tires. A lug nut and stud broke during installation. They replaced it at their expense. Now the truck runs smooth as silk. All wheels are hand torqued to factory specs. They made it right. Very professional staff.

Stopped in for a tire rotation and was in and out very quickly. Employees were friendly and professional. Best part...only charged $17 when other shops quoted around $30. Will always check with Tire Distributors when I need tires and service. Good job guys!

This is a grade honest business! I went in for a front end alignment thinking that something else was probably wrong with the front suspension. They told me they couldnt do an alignment if anything was. They assured me everything was good without trying to sell us anything we didnt need and did our alignment perfectly just informed us it was jacked up! I definitely recommend this business and will be going back for future work

Great Place to get your car serviced!!!

The employees were all rude and unprofessional. As they were sitting around talking. Then when they had to put my inspection sticker on they put it on really crooked and left half of the old sticker and all the sticky stuff on the windshield. Not a pleasant experience.

Great service! Honest and caring.

Im in love with this place. They are amazing

Prompt and thorough. Very easy to work with. Will be back.

I was able to get in and out quickly. Very friendly. Have service.

Always willing to get my vehicles in quickly.

Went in to get an inspection and they failed it also quoting me $800 in repairs. Went to get a second opinion somewhere else and it passed and mechanic said it all looked fine. This place was definitely trying to take advantage of me since I am a woman and had my 2 small kids with me. I would not recommend this place

I got new tires on my car it took them about 2 hours but they were nice Informative people

I was a walk in and they were booked till the afternoon, I couldn’t make the afternoon and they went out of their way to fit me in since I didn’t have time later. Thanks so much for making me feel valued!

Great price and service as usually

Friendly staff helpful service

I have a 2018 RAM 2500, and since about 5 months of ownership, have had an annoying shake in my front end. Ive had the tires balanced and rotated 3 times to try to correct the issue. I stopped into Buettner in Martinsburg, on a whim, for another road force balance. While there I spoke with Terry, and he looked at my tires, and said he didnt think that was going to fix my problem. He explained the age of my tires from the build, and that my most likely problem was belt separation. Showed me the wear of my tires, and why he thought that was the issue.He showed me different tire options, with no hard sell. I decided to go that route, and had new tires installed on 3-14-20. First the tires look great, and it totally fixed my problem. Yes, I had to wait for about 2 hours for the install, with just 2 people working, but Derrick the guy who did my tires, multitasked well, between my vehicle and others that were also there. The manager also did a great job balancing customers and helping out in the shop.I have found my new shop for tires and service. The staff seemed very honest, without a bunch of the hard sells that usually come with services like that. So, I say give them a try, and Im almost positive you will feel the same way.Thanks guys!

Joe is always polite and gets the job done! Very professional and kid friendly. Recommend this place all the time.

Had a great experience. I called ahead of time and made an appointment to drop off my Jeep Patriot to get a state inspection done. The staff was very accommodating. They let me drop my car off after hours, performed all work asked in a timely manner. They also discussed other items that I had asked them to check on and let me know that some dealer suggested repairs, could actually wait, and were not an immediate necessity. I appreciated the straightforwardness so much that I went ahead and booked my wifes car as well. Will definitely keep going back.

Excellent. In and out fast. Fixed what other places said need new parts. Great service!

Great service. Honest and quick. Repaired my tire.

WOW! These guys are outstanding! They took very good care of my car and rims throughout the process. They went way above and beyond! I am going to these guys for everything automotive.

Good customer service

Great, quick service. Its the only place I get my inspection

I have been bringing my vehicles to family-owned Buettner Tire for over 30 years, and consistently receive superior service and value. My most recent visit to the Martinsburg WV location - new tires for my GMC truck - was no exception. The staff are very professional and knowledgeable, and I trust them to recommend suitable products and not oversell me things I dont need. Highly recommend BTD for all automotive needs and a pleasant overall customer experience!!

Great service in and out

These guys are great. They take pride in providing excellent customer service and they have a comfortable waiting room. Competitive prices on tires and basic maintenance and quick to work you in for an appointment.

Friendly staff and excellent prices.

Fast reliable service. They did not tack on hidden charges and they gained me as a new customer because they were honest.

Very good service and wait time is not bad depending on what needs to be done. A walk in state inspection was very quick for me.

While we were on vacation we needed a repair for a nail in the tire. Took it to Buettner and the gentlemen at the counter got us right in. When we returned to pay for the service we were advised the screw did not go all the way through the tire and therefore did not need to be patched. We were sent on our way with no charge for their time. Very friendly and professional staff with reasonable prices. I would recommend this location to anyone who wants honest service. Thank you gentlemen for making this an easy stop for us.

Very helpful staff and worked with my problems. Great place to do bussiness

Ive been bringing my car to buetteners for a few years now. They just help me replace an oil filter cap that was broke and topped off my oil with no charge. Joe is awesome!! Thank you so much!!!

I took 2 vehicles up to get inspected 2017 Nissan frontier&a 2003 Volvo s40 they rejected the Volvo&wrote me an estimate(I still have&can provide screen shots)for $1020.00 for parts and labor needless to say I was upset. However I looked up the parts on Google (have screen shots to prove pricing as well) on the high end parts are about $200.00 low end $160.00. Just for brake work estimate was $700.00! I can order the whole kit,4 rotors with pads,that are verified Volvo replacement parts,for $85.99. Basically they tried to take advantage of a female whose car is 16yrs old&has high mileage. Thanks but no thanks

Great staff; fast and efficient work @ a reasonable price.

Good people to work with.Ive been using Buettner tire since they started in the 70s in Winchester for my business and personal vehicles.If we ever had a problem, Henry would make sure it was taken care of.

Fantastic customer service. They will go the extra mile to make sure your tires go the extra mile too.

Joe, Frank and his crew were great in spotting a potentially serious issue regarding a cracked rim. Thanks again. Will be back for any future auto related needs.

They are very very nice to deal with. Never had any problems with the work performed or the prices they charge. Ive been using them for a couple years now for my old subaru and no regrets. I enthusiastically recommend them!

Decided to try this local tire shop after being treated rudely at a tire shop I have used for years. I got a great set of tires installed and an alignment in 2 hours in a Saturday. Free coffee too. This is my new tire shop.

I purchased 4 new tires through Buettner, they had the best price in the Martinsburg area. I went to have them installed and waited for about an hour and a half, then I got home and noticed I had some scratches on one of my rims that wasnt there before I took it in. I didnt think they would do anything about it, but my husband called and they said to bring the car back in and the manager would take a look at it. The manager agreed that the scratches I pointed out were fresh and they had my rim sent out to be refurbished. My rim looks brand new, they refurbished the whole rim, not just the scratches they made. Buettner made a mistake, but they more than made up for it with their services and staff! I would definitely recommend Buettner!

Got me a good price on a used tire when I told him I was short on cash. Didnt try to rip me off and offered alternatives to higher priced items. Stayed late for me since I work also.

Im new to West Virginia, and I needed to have my car inspected. They were polite, efficient and economical. The waiting room is comfortable, and beverages are available. I will definitely go back.

Great service

Service is always quick and the price is affordable.

The staff was friendly, but they destroyed my newly installed strut rod bushings after an alignment. I now need a new set of front tires, bushings, and a new alignment. be careful

Service was ok until local good old boys club members decided to have a several minutes laugh at my expence. Other than the G.O.B. club members rudeness behind my back service was speedy and professional as it gets

I went to the Martinsburg location this week to get an alignment done. Was then told that all of my ball joints had play in them and that the alignment would not hold. Which wouldve been true if then all joints had play in them. This was quoted as close to a thousand dollar job again understandable. However I got a second opinion and there was absolutely nothing wrong with my ball joints and the alignment went just fine and held. Just looks sketchy to me. Not very happy with my experience.

This is a great place for tires and service. They answer any questions you may have by email and are very polite when talking to them in person. They have all the modern equipment including a Road Force Tire and Wheel Balancer. Best place to go in Martinsburg!

Safety inspection for RV. Few places do RVs in the area. Fast, friendly service.

This is my go to for oil changes. Love Joe at the front counter

I am currently sitting in the waiting room, getting 2 new tires installed on my car. While waiting, an attendant came to me and asked me to follow him to the garage. The mechanic pulled me directly to my rims on the ground and pointed to a crack I had on the inner wall of one of them. I am still reeling from the experience. I have never had a mechanic pull me aside, point to an issue, and tell me Thats your problem. Look at it. That experience alone is well worth a 5 star rating. As a customer who is experienced with wrenching on vehicles, I truely value honest mechanics. These guys are A-okay!

Good

Kinda sketchy. Came to Buettner for inspection. Forgot my insurance card & mechanic started & finished inspection without seeing proof. (Required by state, note they did review AFTER work was done & once I made the suggestion). My vehicle WAS IN GOOD condition & had regular maintenance at another reputable shop. Drove less than 10 miles and out of nowhere something snaps, puts a hole in my oil pan & ruins my engine. You do the math... I would leave zero stars but thats not even an option.

Awesome spot to get your car serviced!!!

Quick, friendly service

Ive always had good experiences and theyve been fair and reasonable with repair estimates.

Fast n friendly definitely will go back

Helped me with 100% perfect help, and was easy on my new rims didnt scratch or damaged the paint

Fit me into their schedule and got the work done while I waited

Absolutely some of the best customer service. I have been dealing with Buettner for over 10 years, initially in Winchester, I was happy when they opened here a few years ago.

Good and knowledgeable service. Give them a try.

Awesome experience!!!

Awesome

Needed 6 tires for rv..I checked 3 other shops...These guys had best price...Talked with Steve...He hooked me up..Great customer care..Quick service...Will be back...THANKS STEVEN

Worst exsperience ever went in for a state inspection in martinsburg and they said i needed my ball joint tighten wich on my truck you can not tighten the ball join then they said i needed new break pads in the back they didnt even take the wheels off to check so leadless to say they failed me for nothing being wrong i would never have anyone go to this place.

Quick and they have a place to sit while waiting

The manager joe is very helpful

Very helpful and open on Saturday with full service including state inspection.

The first time I went here (I had recently moved to the area) they seemed professional and well located. I wanted a state inspection done...$1300 later I have the sticker, new tires, breaks and rotors. No big deal I knew these things were on the radar. However my experiences from there went down hill. Oil change for synthetic went from $48 to $56 to $78, within the year. And the free tire roatation cost me an alignment at another shop. I literally heard their mechanic talking to the offIce personnel about upsales (Ill call it).The customer before me went in for a balance and rotation, like me, and the mechanic explained how the other gentlemans car would probably need to be brought back bc it was pulling to the right. But the man insisted there were no problems before. Long story concluded, I came in with perfect alignment and left pulling to the right. Automotive companies that would hire employees who would tare your windshield wiper blades to sell you a new pair will offset your alignment to get you to spend more money with them. I will gladly avoid giving them any more of my business until I hear honesty and integrity is the standard.

Excellent service employees are knowledgeable and professional

Great prices. Friendly and helpful staff.

Extremely pleasant customer service&fast &reasonably priced!!

Fast work good people

Very nice people. Great service, even after the sale.

Needed an inspection. Mid morning had no problem getting in and getting done.

Great place, knowledgeable staff, friendly service. Highly recommend!!

Good service, diagnostics and offered us what was really needed. I would recommend them.

Nancy McCauley, Assistant Manager at this store was recently a very big help to my son. He was having trouble starting his vehicle consistently. Ms. McCauley pointed out to him that he simply had a wire that needed tightening. She promptly went into the shop to retrieve the correct tool and then returned to his vehicle tightened the wire and sent us on our way. We would not have known anything was amiss if Ms. McCauley had handled this differently. We are grateful for the honest and efficient way she handled the matter. My son will definitely return to Buttner Tire & Auto.

Plesant and timely service. Thank You.

Good prices and good tires and nice people.

I needed 2 tires replaced on wheels I brought them. They worked with my work schedule and did them in about 20 mins while I waited. Couldnt have asked for better service.

Good folks. honest. comfy waiting area.

Good fast competent .

This place is great, I had a horrid sound coming from my car, they had me in and out in 30 minutes and on the same day no less. No more sound and a great price.

Great tires, great price, great service, stellar experience in all respects. THANKS, Mark & Staff - Lowell Barnard

Recently went here for an inspection. They told us our breaks and Rotars needed replaced, charging us roughly 400$. Went to another shop to get them replaced, there was nothing wrong with them. Very unhappy with the dishonesty

Friendly staff, good prices