I am appalled at the service at this business! We needed a valve cover gasket replaced on a 2015 Hyundai Sonata. We recently moved to the area and were quoted $125.00 with labor included at our old mechanic. This place quoted us $720.00 which included things that our old mechanic said were fine. The check engine light never came in so when we called Jenkins to tell them just to fix the gasket….the woman in the office accused us of thinking that they were trying to pull a fast one and proceeded to rudely tell us to come pick up our car and we owe them $40.00 for a 1/2 hour check out fee and actually hung up on us! Before she hung up, she said they are extremely busy and they have no time to deal with us. I am UTTERLY SHOCKED! We are from NYC and have seen many rude arrogant people but I tell ya, this tops it all.My suggestion….go elsewhere to get treated like a human being.

The best customer service! Very straight forward about what needs done. And theyre not overly expensive!!!

I took my van to Jenkins to find out what was wrong with my transmission. They gave me a quote of $6400 for a remanufactured transmission. I called Martinsburg service center quote for the same thing is $4700. Jenkins charged me $85 for the quote. They did not even do a diagnosis scan or anything. The van was in the same place we left it. We asked her what they did. She said it was a charge for her time calling for the parts estimate & that they are a business & need to make money. I got 5 other FREE quotes for a reman transmission & they were all $1000+ less. The problem is I still have NO DIAGNOSIS. I do not want to get a new Transmission if I do not have to. She also said she doesnt need my business. Then why do you feel the need to RIP ME OFF. I trusted you guys.

Always have my cars inspected there. They are very nice and professional.

Honest upfront staff, so far I have found that their prices are reasonable. Will update more when work has been completed

Aggressively fair. Best car service in the panhandle.

My brother recently took his car to get get an alignment for all 4 tires and only did the front tires. For some reason they decided not to do the back tires and made some excuse saying it wasn’t necessary even though he asked for a 4 wheel alignment. He also asked for the results of the alignment on a print out and they didn’t put the front caster on both sides of the car into the specified range. There was also an excuse for that as well.I took my car there recently for a 4 wheel alignment. I dropped my car off in the morning and they called right before they closed and said they just looked at it and it needed new rear struts, and then asked if I would like them to go ahead and replace them. I decided to do them myself the next day. I then rescheduled my alignment and the earliest time was over a week out, which is fine, they’re busy which is good. That is what I thought... However the day of the of the rescheduled alignment, I called them first thing in the morning to see if I could drop the car off as soon as possible instead of later in the day. The lady on the phone was very unprofessional and said she needed to cancel my scheduled appointment because they were too busy. She didn’t seem to care one bit and then said the next available appointment was a full week out even though a week ago I scheduled an appointment. Both her and Greg Jenkins auto had poor customer service skills and were very unprofessional.

Great service. No fake necessary repairs. Ethical, garage. Reasonable prices.

I went there for a safety inspection. The mechanic looked at my car for 5 minutes and verbally gave me a whole list of what was wrong and told me that it would cost about $1500 to fix it. Also to please remove the windshield tint myself. The lady behind the front desk scheduled my appointment in 2 weeks and told me they would call me in a couple days to give me an accurate estimate.They never did.I kept my appointment and showed up to drop my car off at 8:00 am as requested. She took my key and said that they would call me with an estimate. At 2:00 pm, I still hadnt heard from them. I called and it went straight to voice mail. My husband called 45 minutes later and was told that they did not even looked at the car yet. Figuring they close at 5:00 pm, there was no way they could have made the repairs that same day, so we went ahead and picked up the car.I didnt get any explanation, not a word of apology, nothing. She handed me the key and that was it.The poor customer service is what gets me. I understand you overbook yourself, and I understand delays, just COMMUNICATE with your customer. A simple call saying : So sorry, but we are really running behind and your car will not be done today as we planned, can we reschedule or keep your car another day ?, would have made it for me. But nothing. Not a word.Obviously, we will never use them anymore. They could care less about my business, so I will be taking it somewhere else.

We have had great service and quality work every time we have been to this garage. We appreciate their friendly, trustworthy service. We do quite a bit of our own vehicle maintenance and they are great at helping pin point trouble spots that we are either unfamiliar with or unable to do ourselves for whatever reason. They are able to quickly diagnose and troubleshoot problem areas and have the expertise to recommend potential future issues with our higher mileage vehicles.

Great staff. Just a good and honest hometown automotive repair shop. Would absolutely recommend to anyone.

Always courteous and professional. Never tries to do unnecessary work. Will talk you through whatever issues are found, and will give you the best options on resolving the issue.

Great place work always done right,they, every one is super friendly I highly doubt

Love everyone there. We are like family. Will never go anywhere else

Needed a transmission installed. They got it done after getting the run around from a company I ordered the transmission from. Great service

Ive had an appointment to get my brakes and rotors checked, not even fix today, just checked for 2 weeks. I get there 10 minutes early and the evil, unprofessional woman behind the desk has the nerve to tell me that there are no lifts available and she has no idea when my vehicle would be looked at because they are super busy.The nicest thing there was the little dog.I will not be back.

Been going here for years very honest and reliable I recommend them highly.

Been there two times in one month for a front end alignment. Both times turn down. I will not be back they are the biggest joke in martinsburg wv. its a waste of time to even go there

Great service at reasonable prices. Will let you know up front how much and exactly what they are doing. Dont try and do or sell you something you dont need !

Honest people and good mechanics on duty. Deserves 6 Stars.

These folks are the epitome of kind, professional, honest, and efficient. I would never go anywhere else.

Stopped by last minute to ask them to assess a screw stuck in my tire. Took a look at it pulled it and realized there was no puncture. Very courteous in marking it in case it did leak and sent me on my way without a charge! Great guys, will definitely bring my car back when needed! Highly recommended by a coworker too.

My wifes car had a power steering problem I searched local repair shops settling on Greg Jenkins. GREAT experience. They were prompt, courteous and very fair. They called me with an estimate, then once approved they completed the work quickly and within the estimate. I highly recommend Greg Jenkins and the wonderful staff there!

I’ve known these folks since I was a child and I know I can trust them with my car. My family goes there and we wouldn’t go anywhere else.

Amazing work friendly atmosphere

Great people. Good prices. Great service.

They were so friendly and the shop dog was also

Good people, highly recommended. Knowledgeable, fair, trustworthy, and helpful with any questions.

Dan always does an awesome job. Fast and efficient.

These people are truly awesome! Good & fair prices & great service! Would definitely recommend!

Always have good experiences here. I dont take my vehicles anywhere else. They are easy to deal with and accommodate to my schedule.

Great people. Very knowledgeable. Great prices. Definitely recommend.

Very good mechanical service and very friendly

We have taken our vehicle here for work from minor problems to bigger problems such as our vehicle needing a motor. They are knowledgeable mechanics and efficient.

Excellent work. Great service.

We have had to have both of our cars worked on and I would recommend this car repair facility. Staff is awesome,not only fix it right the first time but will explain what went wrong so you can understand.

Great people professional services.

Took my car for inspection. Very nice people.

The mechanic did an excellent job on my car. Will return when need be.

Great place for auto repair, reasonably priced and honest.

They did a great job....I thought until I looked and the NEW inner tie rod wasnt replaced. I dont buy parts to because I want them I get them because I NEED THEM. Also they were supposed to check my strut mounts and align the struts so they are centered with the mounts but they didnt do that either. They were also supposed to check to see if my axles were ok...no they didnt do that either. The inner cv boot is torn all to shreds. I HIGHLY RECOMMEND GOING SOMEWHERE ELSE. They charged me 401.98 cents for nothing. Pisses me off to no end. See if I take my cars to them again. Should have known to take it to VAGWORKS. Mechanics around here dont want to work on volkswagens. Idk they are amazing cars but I Guarentee I will not be taking my jetta or my golf to Greg Jenkins ever again

Thank you Greg, Karen and Everyone at Greg Jenkins for fixing our work truck and getting us back on the road as soon as you guys did. We really appreciate all you have done for us!!

Have good service

Did a great job on my daughters car

Great place great staff

Great employees and very prompt service!

Have always had great service.

Honest people.

HORRIBLE PLACE! DONT TAKE YOUR CARS TO THIS PLACE!!no customer communication, rude and unprofessional service!!

Personal and quick service.

Very professional, thorough and reasonable.

Had brakes done. Later in the day it sounded like metal on metal. They fixed the problem right away at no additional charge.

Always treated me nicely here and Greg has gone out of his way to help me out with some inexpensive ways of correcting my problems..very trust worthy !!

One thing for sure, you wont regert taking your car to this place.

Great service.

Very reliable and reasonable prices

Lie to you about what your car needs to fix it.

He is very good!!

They are GREAT!

Great people

Very friendly!