I had Lissandra as the saleswoman she made the experience awesome. From the time of purchase to the time of taking the Traverse home was easy, paperwork was quick & easy. She went above and beyond on making sure I was happy with my purchase. Answered all questions even kept communicating on the update of the Traverse. She is top notch very knowledgeable & if she didnt know she quickly found someone to answer the question. Yall should model all salesperson after her, keep up the great job Lissandra [Edwin]...

November 2021 (update):If I could rewind to mid-September, I would have steered clear of the Classic lot. I have never had issues buying a car through a dealer or privately before this. Not only was I sold a car with only one car key but a couple of days after buying the car, I noticed there was no user manual. I brought this up to the salesman I worked with, while we were talking about me getting the second key made, and since that conversation phone calls have been dodged and an email I sent to the GM asking for help, was ignored. So, not only did I not get the key I was promised, I have no manual. I dont know what half the buttons on my dash do. They should have been upfront with the fact that there was one key and no manual. The fact that it was hidden until it was too late is sketchy. Its just not good business. Not owning up to it and remedying it, is poor customer service. In fact, its not customer service at all, its the opposite of customer service.I would not recommend buying from a Classic dealership.Sept 2021:Positive experience 1: The salesman was great.Negative experience 1: The used car manager was not so great. He threw a mini fit when I requested a second key for the car I bought. He said, Theyve been here 4 hours and now they want a second key.?! Well, yes, because I looked at multiple cars...and one was the exact same car as the one I got...save for mileage and a couple of features, as well as the number of keys. I didnt know it had only one key until I was about to drive off the lot.Positive experience 2: The GM did step in and figure out a fix for the situation. Its not completely resolved...I am supposed to go in next week. But, again, the salesman I was with was fantastic, as was the gentleman who is in charge of the used car warranty by Classic.Overall impression: The experience was more positive than negative. Would recommend buying from Classic for used cars. Just make sure there are 2 keys for the car early on in the car-buying process.

Service was great.Unfortunately when leasing the equinox l was treated very dishonestly. Apparently thought l was an easy mark even though l had 4 great deals with Classic in 5 years with salesman Eddie.I will not be doing business with this company after my lease is up

Niko and the service manager are amazing. They did everything to help me and make it right. Highly recommends

I was browsing for a newer car, just getting ideas, and to my surprise, found one that met all my requirements (and then some). Todd Woodruff was my salesman and I really liked his calm demeanor, which is always helpful when youre getting stressed about making such a big decision. He answered all my questions clearly and took much time with me to show all the amenities of my new purchase. I love my new car! Great experience.

It was a good experience from the start when the service representative listened to what I thought I needed done, he made a couple of reccomendations and then put me into a loaner car. The servicing was done more quickly than I expected and then, when I picked my truck up, he suggested a few things we should do at my next appointment. not only that but the total cost was very reasonable.

Salesman was great! Not pushy, very informative and did additional research on the particular vehicle on his own accord for me. Really showed that they all wanted to work with me on my trade and purchase of new vehicle. Overall, quick and hassle free experience!

Brendan is awesome. NO pressure, and knows everything about the car. Our experience was absolutely fantastic. To be honest, I had zero intention on purchasing a car that exact day, but the experience we had was so great, and it made me feel so confident in the purchase, and I went ahead! Thank you again!

Ricky Mitchell, part of the sales team at Classic, was extremely helpful and made my truck buying experience so much easier and enjoyable! He was very informative and knowledgeable about all the vehicles Classic has to offer without being your cliche pushy cars salesman! He treated me like his own family/Friend! I would definitely recommend asking for Ricky if youre in the market for a new vehicle.

Niko was so sweet tried his best to get us in and out of there knowing I had to be at work I was a hour late that day but it was all on in the end

Have always taken care of my car. They treat it like their own. Kurt is the Best!

Great customer service while making the purchases! Worked with me on getting the features I wanted on my new Equinox. Greg Mason was a fabulous sales rep; listened to my questions and gave knowledgeable answers.

PROMISED service that they did not provide. Its not the Company but some of the poor salesmen who does not know what it is to properly service the customer whose ready to pay

Fantastic experience, everyone was professional and thorough. No loose ends and all promises were met. Definitely made purchasing a vehicle easy and streamlined.

Very nice staff! They were helpful, funny and professional! Definitely, much needed during our pandemic!

I was so very happy with this last visit to Classic Chevy. I had a recall fixed with an Air Bag and they also corrected some re-assembly issues with a door panel switch, panel fit and door handle engagement issues from an earlier visit. Everything was put back together expertly and everything works as when new again. Thanks to the Service desk gentleman (Matt?) who recognized and addressed my issues, and the Technician/Mechanic who knew and cared about what he was doing putting my Tahoe back together!!

Jeff and Corey were both very kind and helpful in this experience for meAfter driving one car for 17 years, they understood my desire to try different vehicles until I was comfortable driving the Chevy Malibu. They made the transition very easy for me and I appreciate their help and kindness very much Thank you - Donna Saletrik

I arrived a few minutes before my appointment at noon, only to be informed the crew would be going to lunch soon. The recall work was to take 1 to 1-1/2 hours. I explained that I had an appointment at 2:30 20 minutes away. When I returned 45 minutes later my truck was finished and washed! I appreciate the extra effort to insure I made my appointment.

Very efficient and straight forward. Detailed and very clear when giving information that needed to be known. Employees were respectful and kind.

Todd was fantastic to work with. My order process took over a year from the time I placed my name on the customer list to the time I was able to order my vehicle. Todd was always ready to let me know the status of where my name was on the list of customers and was very helpful once it came time to order my vehicle.Once my vehicle was delivered to the dealership Todd took a couple photos while it was wrapped to let me know the vehicle had arrived. My final delivery took a couple of weeks due to my schedule and the weather but the pick up process was excellent. I have recommended Todd to others to purchase vehicles as well as my family. I will definitely be a repeat customer for Todd.

22,500 mile safety inspection, had appointment and everything went smoothly.

We worked with Todd and he was wonderful. He took the time to go over all the information about our new lease. He also showed me all the features our new lease had to offer and was so helpful! He has been available for us with any questions we have had after we left the dealership.

The service center people are really sweet. Rates are standard for a dealership. I pay for the convenience of getting tired done while calipers are being worked on. There are better tire prices elsewhere in mentor. But I dont have to act out what strange noise my car is making this time.My car seems to like to have weekend long sleepovers there. Since this last time they didnt have the parts. Last time ( about 3 years ago) I dropped my car off for a morning appointment I almost missed a out of town conference due to work on the car. Moral of the story: dont wait to get tires last min right before winter starts.

I had to bring my Impala in for service. I had a car wash destroy my right side mirror, and then I had issues with my blind spot monitoring and side detection modules, shortly thereafter. Kurt and Tyler in the service department made this frustrating process an absolute breeze for me. From booking the appointment to getting my car back, was all of about a day or two. Super time efficient and quality work, at a price way better than the guy I’ve been going to for years.

Dropped my car off at 9:45 on Tuesday at 4 PM no one had called me. I called and left message in service department and no one called me back. Someone did call after I emailed on Wednesday morning but I had to call again on Wednesday at 4PM when no one called me again.Disappointed n response time and when I asked if I could get a rental car I was told none were available.

Everything went great, nice work by kirk, very good working with him

Such friendliness, attention to detail and efficiency. All the expertise was truly appreciated! I am so happy to be a part of the Classic family. Grateful for your team of professionals especially Gregg Mason who took the time to make sure he understood everything I was looking for in a vehicle. No pressure sale transaction. Outstanding experience!!

Greg Gibson offered recommendations in August when I was in for my oil change, I was upset because the repairs would be costly. He explained I could schedule a few visits so that the financial impact would be more bearable. So this was my first of two visits and Greg kindly scheduled my next visit, remembering the day I gave him, before I could even ask. He is a professional.

Brain Samson and Jeremy Hamilton were beyond AMAZING!!! We got a great car. We were so indecisive and Brian was most patient and truly honest!Thank you Classic Chevrolet, we will be a repeat customer.

Brought my 2021 Malibu in on September 4th for a Lube oil and filter change. The tire pressure was not checked and all four tires now have four different pressures.

I have been going for years for service here and it is always great 👍

Greg and Aubry went well above and beyond to help us and we love that about Classic and their people

It was wonderful. Kevin and the manager made it happen for me. Most importantly they were truthful throughout the whole process. Kudos.

Working with John McCurdy was great. Returning the old lease vehicle along with leasing the new vehicle was accomplished through three phone conversations as well a couple of texts. John made excellent use of the time in order to close the deal and have me out the door pronto ... thank you, John.

I am very happy with the service.

Brandon my salesman went above and beyond for me to purchase a car. Came to where I was at several times with a car for me to pick out! To me that was a big deal because I had no means of transportation. So Thank you. Everyone was very very kind and thoughtful of my needs.Kathy Psenak2022 Trail Blazer

John McCurdy, especially, and Aubrey/Audrey as well were the best new car salespeople that I have been acquainted with over the last 20 years. They represent Classic Chevy and GM superbly well.

Thank you for changing my headlight free of charge. I wish your dealership was closer to my home. I would patronize your great service dept. Thanks again.

Todd is a pleasant professional, he is very knowledgeable with excellent customer service skills. He made my experience relaxing.Thanks Todd

Branden Campbell is very professional and helpful with selecting a new suv and answering all my questions!

Bought a new car from Classic Chevy from Lance Simmons. It was a great experience and I am thrilled with how Lance handled everything

I came in because the speaker on the driver side door was distorted. They didn’t question me and installed a brand new speaker. I’m very pleased and it was handled in a timely manner.

It was easy, salesman was not pushy . He let us take our time and make sure the vehicle was right for us.

From the time I walked in Aubrey and Todd did everything to help me through the process of leasing a new car. I felt comfortable and confident knowing that they were doing everything they could to help me get the car that I wanted. They were patient and great at listening to my must haves on a new car! I cannot stop telling everyone about what an amazing experience I had with them!

Friendly, There’s always a wonderful greeting from Angelo. I trust the quality level of service performed and that the workmanship is guaranteed which is why I’m a repeating customer for so many years.

Ryan Hyde & Mike Curtis are AMAZING! Great customer service, great response time and very professional !! My only complaint is the detailers did not fully detail the car after I bought it but Classic Chevy still deserves 5 stars!!!!

I just purchased my second vehicle through Classic Chevy. I’ve never been more pleased with the amazing customer service that I received. They got me into the vehicle I wanted and I couldn’t be happier!

Greg was very accommodating. He worked well with my hectic schedule and had answers for all my questions. He was not pushy and he made himself available.

The customer service team and well as mechanics are great, I love the fact they take all the necessary precautions to maintain a safe experience.

The service is great. All protocols are taken very seriously here. They do a phenomenal job with everything. From pulling in for service, to picking up the vehicle. All professional. Well run and highly recommend.

Had a check engine light come on. The service department were great! Friendly people!

Great service. Customer friendly. Explained terms.

The service rep was courteous and helpful. Work was done on time.

My car was there for service for nearly 3 days and the communication was terrible. Service told me they would call me back multiple times but never did. The work done on my vehicle was fine.

Aubrey and Jimmy were absolutely awesome to work with. The whole staff was helpful.You could tell they care for their customers. Thanks for all your help getting my son in his new equinox. You made a car buying experience enjoyable, yes I said enjoyable. Thanks for your help and expertise!

Omg amazing staff works so hard to get you In a vehicle that you want. We worked with Ricky and Chris and try got er some so so so so happy with everything. Go to classic for your new vehicle you will not be disappointed.

I couldnt be any happier with the customer service I received!! Anyone looking for a new vehicle, I highly reccomend Classic Chevrolet. There was no pressure throughout the process, it was totally hassle free! I cant emphasize enough how happy I am to be a Classic customer! Jeremy Hamilton and Chris Boldan are tremendous assets to the Classic Auto Group Team!!

I had the most stress free and fast experience I have ever had at any dealership. Chris, Rickey, Aubrey and Steve are the best around!!!!

I received good service with courtesy and was very satisfied with the converted effort the sales associates provided in order for me to receive the vehicle I was interested in purchasing.

The service was done so quickly, I have never had an oil change done so quickly. Everyone was so nice to me and helpful!!

Todd Woodruff is the best associate ever. Thanks Todd for your great customer service. I love my new Chevy from Classic Chevrolet.

Brandon C is awesome! He always comes through with finding what we want and like. I highly recommend Brandon and this dealership when purchasing/leasing a new car!

Some of the best customer service around mentor. Quick and thorough. Very happy with my Chevy.

Service department was courteous and knowledgeable. it was my first time at a Chevy dealership and all my questions were answered with no hesitation . thanks for the good experience.

Aubrey and John did a great job working with me and getting me a car that I absolutely love! Everyone was so welcoming at the dealership and I felt very safe (in regards to Covid) because everything was clean and everyone was courteous. I sent my sister a few days later and she ended up leasing a new car as well.

The team at Classic especially, Todd Woodruff, was helpful, honest, and insightful in helping me get into a brand new Blazer.

I was very satisfied they took the time to answer all my questions and concerns even though they were very busy.

I won’t be back. The service people act like they were not interested in helping me.They looked over their computers or continued to speak with colleagues, again no one addressing me. The issue I discussed with Greg was never addressed when I was informed the car was ready. My car needs a turn signal light I assumed would have been caught during the inspection, however no one ever discussed replacing with me . Just an overall poor experience!

Great service from the Classic team today

I had the worst experience with this company. I worked with an agent by the name Rafael and the manager or his boss by the name of kapp! Communication was terrible I would have to call them about information they stated they would inform me of. Any time I brought required documents that was asked for they would say oh no we dont need that we need this then when you give them what they asked for then its some other excuse on why they cant use that and need something else. Or Rafael would say that Kapp was working on it but the next day I would call and Rafael would say oh I keep telling him and keeps saying he will get to it so why did you say he was working on it if you knew he kept pushing off like just be truthful. Also not being aware to the very last moment that they had ran my credit through every bank you could think of just so I could get a approved for any car instead of letting me know I did not get approved for the car I TEST DROVE and me having the option to pick a new car or go to a different dealership, when I spoke to Rafael a couple of days later is said stuff was going good and I think we got you approved and I said ok so is it for the car I test drove he said no it for this other car how does that work why am I being approved for cars I never test drove,but no they just kept running my credit for cars I had never even mentioned to them or test drove I didnt realize until I started receiving a lot of mail about different cars that I didnt gett approved for that we had never discussed about. I tried to go to a different dealership and they couldnt even help me because they could see how much DAMAGE CLASSIC CHEVROLET IN SUGARLAND had done to my credit. So if you want to come here thats on you but I wont be back my experience was terrible.

Was a quicker process than other dealers and our salesman Corey was awesome and knowledgeable.

I’ve never been treated more like a person and not just a customer at a car dealership before. Stephen K. came out to us right away. He seemed like an old friend right off the bat even though we had never met him before. He spent most of the day helping us and he truly made our car buying experience possible. My husband and I couldn’t be happier or more grateful for the kindness and the pure human charm of the Chevy company. The entire staff seemed to rally around us to make it happen. Thank you sincerely, Stephen and coworkers!

Great service from all, esp Greg Mason

It was vary good an the sailman was very nice

They bent over backwards to work with me no sales pressure

Kevin was great! We actually have purchased 2 cars from Kevin within the past 3 months and the process was easy and smooth. He had everything together and ready to go when we walked through the door. No multiple trips or waiting in the dealership for hours!

The staff was very unaware of customers. I have a comprehensive service package on my car, but was charged $60 for them to tell me my rotors were rusty.

Always friendly and professional. If something deviates from the standard process I am informed immediately and not just with this needs to be done but with a comprehensive conversation in a manner I can understand. I never feel as if your team is condescending because of my lack of knowledge of vehicles. Ever since my first interaction with Classic I have recommended you to family and friends and will continue to do so.

Hopefully This Friday I will be riding out of the in a camaro I really want to thank Chris and Stephen for helping me today to get the process started to the camaro I really want this car wont be the last car I get from them my fingers are crossed for Friday

I’m changing my one star review from before. I originally was looking at a 2009 Ram and unfortunately it was sold before I could come in and inspect the vehicle and sign papers. I expressed my displeasure in the lack of communication and everyone was very helpful in trying to take care of it me. Huge shout out to the general manager Jeremy, one of the Finance managers Zachary Taylor from the Hyundai branch and the salesman Ryan for taking great care of me. Riding around in a 2015 Ram and couldn’t be happier now!

The communication and clarity is much appreciated I absolutely appreciate my contact person

Service was good as usual service manager kept me informed daily on progress seeing how the mechanic had to wait on parts.

I travelled almost 2 hours for a truck I had called about and was treated very well on arrival. I was very interested in the truck but it was late in the day and they could not accurately appraise my trade in. I was told they would contact me the next day. They did not contact me at all, not even to tell me they were not interested in my trade or that they were still waiting to appraise it accurately. Apparently they do not care about my business. Day 2 and still no call.

Great people.. Nice job to work

We bought 5 cars from Classic. Today Austin checked car out, diagnosed the problem and repaired it.I took his card so I can request him next appointment. Knowledgeable, personable!

Took a long time to get everything sorted out that was wrong with the car I was buying but nice people and free coffee.

Decent selection of vehicles. Salesmen are driven to be helpful

Corey was awesome and his manager Jeff was on top of the deal from start to finish.

Amazing customer service. ASK FOR STERLING!!

Such courtesy, friendliness and efficiency and expertise are truly appreciated! I am grateful for your business philosophy and your team of professionals!

Jim Valentino, Cory and Aubrey(?) were fantastic to work with.Great customer service

This is the second time I have taken my Chevrolet Camaro to Classic Chevrolet in Mentor, Ohio. for routine naintenance. I am pleased with the courtesy and the friendly staff there in the service department. I will continue to bring my Chevy here as well as my 2017 GMC. When it comes time to purchase a new vehicle, Classic Chevrolet will be my only stop.

I appreciate having the paperwork partially completed in advance to speed up the delivery process.

Always a Great Buying Experience. Curtis Campbell does a Great job!! Thank You!!

Just doesnt seem to be the service their used to be. 4 stars. They did an ok job.

Ryan Hyde was on point drove from New Jersey 6 Hour Dr. to come and get this truck red Silverado 2500 it’s my first Chevy truck converting from Ford 35 years also When I arrived I was greeted by other salesman who offered us coffee and water very hospitable

Im not a Fan of Kurt and my dealings with him in the past, Jeff Gill was great, however my real issue is with Chevy vehicles in general, I have not had a very good experience with them as of late. As far as the dealership and service department in general, Ive been satisfied with the exception of my interactions with Kurt. The one thing I was surprised about was that very little was explained to me as to what or why my main computer failed at 5 months and left me stranded. After all of the issues I had with my Malibu and the fact this new Equinox replaced it in lieu of me wanting to file the Malibu as lemon, Im not very happy about the fact Ive already had issues with the Equinox. Is Chevy experiencing quality issues?

Classic Chevy and John McCurdy were wonderful in helping us with the lease of our new 2021 Traverse. John is amazing to work with and we will refer all our friends and family to contact John and Classic Chevrolet for all their car needs.

Professional and responsive to determine proper corrective action restoring my Silverados operations.Jeff Gill is a great asset for your customer service department for many years now. Great professional to know and interface with.

The assistance we received from Niko in service was amazing!