My experience was awesome and swift! Tom and Chris at Classic Volkswagen were extremely efficient and professional!

Classic VW in Mentor always goes above and beyond! Even though I have moved and have over a 30 minute drive now I still go to them! Everyone of their staff members are fantastic, from sales, receptionist, to the service department staff. Thank you for your positive attitudes and customer service always!!

Service department at Classic Vw in Mentor is a joke!! My car has been having issues with the EPC light coming on and it going into limp mode! They have taken it back 4 times for the EPC light and once for the check engine light!! I just got my car back a week and a half ago, they said it was fixed. Just broke down again today!! I am beyond furious!! I paid $552 the first time and broke down before I even got out of mentor!!! Dont take your vehicle here for anything other then an oil change!

Great Experience!Pete was great and helped me seal the deal on a 2019 Tiguan. I would absolutely come back to Classic in the future. Sean was very professional as well, explaining some functions on a test drive and walking me through some paperwork. Do not hesitate to contact the team at Classic and see what they have to offer– you might just drive away with a new car.

Had an oil change here. Service writer was friendly, polite & knowledgeable. The girl that sits at the small desk in the service department was friendly and welcoming as well!! Place was clean and beverages/snacks offered. Definitely recommend this dealership!

They always treat us so nice when we take in our vehicle for service.

Big shout out to Mark Potokar in the service department for assuring two weeks ago that a jetta could have its transmission flushed there no problem. And even upon calling back up today to inquire about the service that had been charged and performed the conversation began with asking if they did transmission flushes. To which he replied yes. When asked why only 3 quarts of transmission fluid had been changed on a drain and fill for almost $275 out the door. Mark made sure to back track and deny ever using the word flush becoming loud and unprofessional on the phone. And blamed the price on taxes and things of that sort. If your looking to spend $249.95 to have on drain plug removed. And only 3 quarts of fluid changed from your transmission. Mark is your guy for a complete flush of the wallet. For less steps than an engine oil change this will not only be a waste of money but a waste of time.

Let me start by saying I gave these people 438 dollars for no reason. It came out worse than how I left it. There was absolutely nothing they did. My car performs worse than before. I could probably bring it back to get it fixed again but I don’t feel like leaving my car there for 3 weeks so they can make it worse. Don’t bring your vehicle here unless you want to get robbed and get a broken vehicle back. Isaiah said he wouldn’t charge for the diagnostic fee if I approve the work to fix my car, and after I approved the work I still have to pay the fee when all they did was “clean the throttle body and intake” and charged me more in labor than it would have cost to replace both items. Do yourself a favor and bring your car to a regular mechanic. You’ll probably get a better fix.

Hector was amazing to work with!

Great service and delivered the car to our house. Anthony Trivosonno is a real pro and handled my many questions with ease. We’ll buy there again!

One of the best car buying experiences I’ve had. Mike Urban and the whole team at this dealership were very friendly and helpful when it came to any questions we had. I would definitely recommend anyone looking to buy a car to try this place first.

Prompt, professional and courteous. Cant ask for more.

Moving forward I will only buy from Classic. I got my first car from them and it was great. Previous vehicle was from another dealer and was the worst car buying experience. I recently purchased from Hector at Classic VW and it was a great experience! I never got phone calls harassing about looking at cars there. Any questions I had were quickly answered and all the facts were given. Wonderful experience. Thank you!

Best experience ever purchasing a car! Hector made it simple and covered all the details on my daughter’s car! I look forward to my next purchase there!

Exceptional courteous service.. Beautiful facility.. Class act!

Thanks for making our trip cross-country with the while. The folks at Classic VW were supper attentive and answered all our Qs before we made the trip to pick up a used vehicle. BTW - we stopped by the VW ranch in Amarillo. :)

Tom Kirchstein did an awesome job helping me out in my quest to buy a Jetta and have it shipped to me in Columbus. He had the exact car I wanted and went above and beyond in researching the shipping company and providing me timely information. I ended finding the car I wanted in Columbus, but was impressed that Tom took the time to call me and thank me for my time, even though I didn’t buy from him. Tom was professional, knowledgeable, and courteous. I would highly recommend Tom to anyone looking to buy a car at Classic VW.

These guys are fantastic! Ive been coming to them to service my 02 Jetta TDI for years and Ive received nothing but excellent service and attentiveness. After its untimely demise thanks to a teenage driver in a minivan, this was the only place I considered when looking for a new car. Tom Kirschstein and Jayson (cant remember his last name) are absolutely amazing and went above and beyond to help me find my new best friend (the car, now tied with my mom pictured driving it off the lot). If you need a VW, this is THE place to go.

Mike Urban is the man. I bought a new a Golf yesterday and in these weird times, these guys make it easy, safe and comfortable to get in and get out with a new car. The facility offered masks and gloves, the social distancing procedure was great and I never once felt uncomfortable. Mike, Hector and Chris had me in and out in 2 hours with a new Golf. I love it! Great company, great workers, great car. It’s a no-brainer to buy your next car from here.

Great customer service.

I gave the representative my name and he told me I could wait in the customer waiting area. He said hed let me know when my vehicle was ready. I came back to mention a problem with the rear windshield wiper and he quickly said hed take care of it. He acted like I wasnt supposed to be talking to him. This was a 30 day checkup that I didnt request. I came from Ashtabula and really didnt want to make the trip for reasons I had other commitments. Within 15 minutes a lady told me the car was ready. I went back to the gentleman and he was on the phone for a long time. I asked the lady if he said anything about the rear wiper. He told the man sitting beside him to check it out. The other guy did not move so he hung up the phone and went out himself. Returned and gave me an explanation for the wiper..fine. No mention if the techs had topped off the fluids, if everything was fine with the car, and offered no conversation or paperwork for my personal file. I felt like I got the bums rush and left. I think there should have been more of a connection for service if youre going to ask me to come in for this checkup.

Excellent service!Couldn’t have asked for a better experience as a first time car buyer. Everyone was extremely friendly and accommodating. Never felt pressured to make a decision. All the staff made the entire process smooth and as easy as possible. Very happy with my purchase.Ask for Hector!

A great experience by far! Hector and his team worked patiently with me to get exactly what I was looking for and took care of all of my numerous questions along the way. I’m very pleased with my car and with the deal I got. I highly recommend this dealership!

Best experience we ever had buying a car, very friendly, helpful at answering all our questions! Im glad we came here.

Bought a used vehicle from them with pretty low miles. Not only did I need to go back to them multiple times due to paperwork errors but I also already needed to have work done to my car within two months of purchasing it. My back brakes were essentially non existent. Which should have been replaced before selling the vehicle. ESPECIALLY such a large and reputable company. After all the trouble it took to get into this car they offered nothing but the bare minimum. Will not give my business to them again. I understand mistakes can happen but when a customer is unhappy and having problems have some humanity and take care of them.

This was my first time using a dealership for any type of service. And they made it so easy and convenient from the first phone call till the end of visit I felt like a person and not just a dollar bill to a company. This is definitely my go to place for any work on my passat. Thank you classic Volkswagen. For making my visit easy and comfortable. You guys will definitely see me again.

Everyone was great to work with. There was no pressure at all, I was able to move things at my place. I walked away happy with the deal, which I feel is important when making such a large purchase. I will go back in the future when I need my next vehicle.

A CARFAX link led us to Classic VW in Mentor, OH. Tom, the salesman with whom I worked was very easy to work with, and the general manager was willing to negotiate price. Chris handled the paperwork great. After the fact, I asked if it was possible to ship/deliver the car, since we were a fair bit away. Going far above and beyond, the general manager sent a team to deliver the car to our driveway, and then handle the paperwork. A great experience and a great car!

Hector was attentive, no pressure salesman. Pointed out the highlights and me time /space to experience vehicle. Transaction was quick and thorough. Drove home new vehicle within the hour. I would recommend dealership to a friends.

Polite, informed staff. Probably the most comfortable and efficient care buying experience Ive ever had.

Good service, However as a Professional detailer I am incredibly upset that they detailed our car without permission. I pull up and they have applied a greasy nasty tire shine that i now have to strip off and reseal with MY tire sealant. Lord knows what chemicals and waxes they used on a car that already had a decon and coating applied. So now that they have ruined anything I have done to the paint previously, I have to take it back to my shop, decontaminate the whole car for a second time, re apply all the coatings the car has, and re seal the tires all because VW didnt want to ask first. Never let a dealership detail your car. If i wanted your team to clean my car I would have mentioned it. Never ever clean a customers car without permission.You just undid 60+ hours of work I put into that cars paintwork.

Always get first class care at Classic VW. Friendly expert Service Department and clean waiting area. I will be back.

Sean was so great to work with! We will definitely be back!

Took my daughters car to their service department this past week. It needed one light bulb and the check brake dashboard light was on.They charged me $99 to diagnose the brake issue with an estimate for $1,100. They replaced two light bulbs and charged another $100 for this. The light bulbs cost $5.90 each.Ended up paying $220 for two light bulbs to be installed. It only needed one light bulb.When I questioned the pricing, they told me that the $5.90 light bulbs had a 10 year warranty. LOL.I had to sit there for 3 hours to pay $220 for two $5.90 light bulbs.I wont be using this service department again.

The Classic family of car dealerships is a pretty special outfit. Ive purchased vehicles from their Jeep, Genesis, and Volkswagen locations and received service from each as well. It is clear that an ethic of high standards, fair treatment and straightforward dealing is practiced throughout this company. Buying a car is such a big expense that I make myself shop around every time Im in the market for one. If someone offered me a better deal or better treatment Id take it but Ive gotten my last 5 from Classic. When I finish my search by stepping into one of their showrooms I feel relieved to be there and have never needed to look any further. You may think this sounds too good to be true or like some kind of fake internet hype. Fine, dont believe me, go see for yourself. Youll be glad you did . . . youre welcome !

I love this classic Volkswagen! Everyone there is so friendly and helpful! This time Sean and Mike helped us pick out our new VW. They were both helpful and informative. I love that at classic they’re never pushy with trying to get you to buy a car from them. Of course they want customers to buy from them, but they’re understanding if you want to shop around. I’ll probably only ever buy from here. Volkswagens are my favorite!!

I bought an Atlas 6 months ago from Classic. The manager was great. He got things done when called upon. (Why he had to be called upon was the main issue.) There are too many little things to list here. Overall, I wanted the Atlas so I purchased it here. I feel that there are some very hardworking people at this dealership but if you dont get one of them, youre in for a ride. I probably would not purchase another car here.

Always helpful and professional.

I did a walk-in and brought in my 2013 VW Passat TDI for a malfunctioning pump in my DEF tank. I lived over an hour away, and they lent me a rental while they worked on my vehicle. Classic VW had prompt and consistent communication with me while my vehicle was being serviced. I cant recommend them enough!

Eve of my birthday my check engine light came on 37k miles I did not believe the issue would be covered under warranty. I called and they connected me with James the service manager who said were busy but I will fit you in no problem. I arrived to a handshake and an introduction to James who handled my service from there. The experience was fantastic, professional, warm and receptive. They handled my problem immediately understood my concerns and I am very grateful for their professionalism today! Great job!!!!

Sean Palko was great to work with. He was very accommodating and he helped get me the monthly payment I was able to afford. The 2012 Mazda 5 sport is a great car. Thanks also to Darrin, Jay and Mark the in service department. I love my new car!!!

Solid....the sales experience was very quick, efficient and pricing was outstanding. Had an issue with the vehicle after the sale and Jayson and Tom were great, got it handled with Service immediately. Jay in service was very professional and the service work quality was very good. There was one issue they could have handled better, but I am very particular so not a big deal. I had an opportunity to speak with the GM too, he was very pleasant, customer focused and has a caring attitude. Very pleased, it was excellent all around experience.

I have worked with Classic VW for almost a decade and 4 cars now. They have a a great team! Theyre always very fair and competitive on price and the service is untouchable. Mike is a great GM and he and his team went out of their way multiple times to help get me into the vehicle and price I wanted. I couldnt imagine working with anyone else and I will surely be back!

Friendly, knowledgeable and helpful is the best way to describe the staff.Hector Rosado was our salesperson and took the time to show us all the options and configurations as well as helping us decide the best vehicle for our needs.

Great experience. The salesman I worked with was very friendly. The most important thing to me was that he was not pushy. That is a major turn off for me when going car shopping. I was in and out very quickly.

I cant say enough good things about my experience with Hector and everyone at Classic! I flew in from Birmingham and purchased a car on Saturday and drove it back to Birmingham. The entire experience took about a week, from my first call to Hector on Monday to them picking me up at the airport Saturday morning. There was a small issue with the car when I arrived, but Hector and Mike went above and beyond to ensure everything was right before it was over. Im very happy with my experience here and love the car!

Easiest way to buy a car ever! Excellent experience.

First time experience leasing with Classic. Sean was very down to earth and everyone was helpful. The first service experience was very pleasant. Jason was friendly and professional. They seem to be very organized. I would highly recommended purchasing a vehicle from Classic VW.

We are very pleased with our experience at Classic Volkswagen. Chris, Eric & Scott went out of their way to help us get the car we wanted. It was well worth the 85 mile drive to go there. I would recommend this establishment to anyone looking for a new car.

The service department is reasonable and straight forward with the customer. Mark p. That sits at the front desk provides excellent customer service as well.

I was very pleased with my experience at Classic Volkswagen on Monday. I came in to lease a Volkswagen Jetta. Sean was our salesperson. He was friendly, helpful and explained all the tech details of the vehicle. The GM Mike Urban was so helpful in coordinating the efforts of his team to make our experience go smoothly and efficiently. Thank you!

Love these people! Very professional, and very helpful. Staff was was really great. Hector, John, and Scott are the guys to see! They made buying a car so easy and fast. Loving my new car! Thank you Classic Volkswagen!

I came in with two kids with no appointment because my window stopped rolling up while we were on our way elsewhere. The service department quickly got the car in for evaluation and gave the kids coloring books and toys to entertain them. The customer service is amazing and beyond compare!

Was in the market for a new car, and had a trade-in that was in good shape but high miles. Had visited several other car dealerships, representing almost all brands. Did not enjoy those experiences at all. I can say easily that Classic Volkswagen was the absolute best! I would recommend this dealership to anyone looking to get an awesome car and, not only a great deal, but also excellent customer service!

They treat a customer great! Corey, Mark, Kesley, Carlos are all attentive and really communicate effectively. Thank you!

What a great car buying experience. Mike Urban, Sean Palko, Chris McCarthy, and everyone I came across super great friendly. Car buying painless fast and actually fun WoW! Great car great deal great people. Thanks DriveCassicVW.

Excellent service from a great group of people! I decided to buy my first VW Bug from Classic and the experience was painless and enjoyable the entire time. Tom K. was a delight to meet with (more than once) and was consistently able to answer any questions that I had. I was never left in the dark about anything that was going on and they were able to make the process quicker than I anticipated. I plan to continue using Classic Volkswagen in the future and I look forward to meeting with them again.

Great service. Great waiting area. Great people. Just an all around welcoming place that youd expect and more from a dealership. There was no BS, just the facts. I recommend shopping for your next VW here, and service is phenomenal too!

The only reason this is 5 stars is the General Manager made the situation right. Cory in the service department definitely needs to be trained on how to do business. He did me wrong and I was very disappointed on how he is allowed to conduct himself. I was looking to buy a car from this dealership and cory didnt think my business was worthy, at least thats how he made me feel. So I took my business elsewhere, you lost the sale sir. But the general manager was more than great, I would tell people if you want to go here, please go to the general manager because he will take care of you.

I got my tires changed and alignment checked in a timely manner. Afterwards, they did a basic clean on my car for me. I was very satisfied.

I really like the fact that they wash the car after they service it, its not the best but still good thing to do to gain customer satisfaction 👌🏼

I went to Classic Volkswagen to get an oil change and interval service in my 2012 VW Touareg TDI. It was expensive but I thought Id like to get it done right so it was worth the extra cost. An 80,000 mile service should cost about $200 on my car. I walked out of there spending $450. This was because They also said I need an ADblue service, my cars is a diesel. I asked what if my ADBlue is full? and he said they still charge $200 for the service anyway. I found that odd, but being new to diesel cars I wanted to make sure I had everything I needed. VW doesnt have an ADblue gauge in the car. You just have to trust your dealer. Thats the problem I have with Classic VW.The long and the short of it is. I dont believe they did anything to my ADblue. Im a little concerned they didnt do anything else they said they were going to do, filters, checking exc. They just charged me for the service and did not fill my ADblue tank. I know this for sure because about 70miles into a road trip the day after my service. My ADblue tank light came on. This is a big deal because it only lets you drive 100 more miles before your car shuts off for safety reasons. I was on a 2,000mile road trip. So I had to find a gas station that carried ADblue and empty all of our luggage in the parking lot of a gas station to fill the ADblue tank. Something I paid $200 for the previous day.Theres a list of other things happened on my visit that would just be nitpicking at this point. They DONT do the services theyre charging you premium dealer prices for. Thats not cool. Im not going back to Classic VW.

We had a very nice service experience. The staff were polite and professional.

I inquired about a used automobile which I found online and the salesman, Jayson G, was extremely thorough, honest and prompt in his replies to me about the vehicle. Although it wasnt the vehicle for me, I have no doubt that Jayson would have made purchasing the vehicle from out-of-state an efficient and pleasurable experience. Thank you, Jayson!

They were friendly polite quick and thorough. They cemented me as a permanent customer!! I love Classic VW !

Best car buying experience I have ever had. Andrew and Scott were great to work with and made my purchase very fast and simple. I couldnt have asked for a better dealer to purchase a vehicle from in the whole state of Ohio.

Couldnt be happier with my purchase. Transaction was smooth and Tom and Mike were very very pleasant to work with. Low pressure environment and got me the car I wanted FAST. Highly recommended.

Best car dealership I have ever worked with. They go above and beyond what is expected. It was a refreshingly easy experience with the Classic team. They are transparent, not pushy, and very knowledgeable. I would highly recommend this team as the only place to buy/lease a car.

Stopped in for a top off on my low coolant. Was in and out in 10 mins, no appt. They wanted to wash my car for me. Always great service!!

Free banana good employees friendly

Flew in from Tampa to buy a car through Hector and Darin. Very solid long-distance purchase experience. They arranged a ride from Cleveland airport for me, and I was at the dealership for less than 30 minutes (including test drive) due to prearranged payment and on my way back home. I would fly back to deal with these two again!

I couldnt be happier with my car buying experience. The staff never gave up in finding exactly the car I wanted (which they had to bring in from another state!!!) and getting it to me at a price I could afford. The guys helping me out were so knowledgeable and really worked out to get all the details right. I highly recommend this dealership!!

I was treated fairly and respectfully throughout the process. The dealership brought cars to me so that I was able to drive and compare a variety of models. I was not rushed or pressured. It was an outstanding car buying experience.

Went in for as and oil change according to my warranty they did a bang up job.

Had a great experience here. Hector was very kind and helpful, and most importantly honest, both professionally and personally, which is very rare these days (sad to say). Would recommend to anyone looking to buy a VW, or just for advice about one that you own already.

I dropped my car off for 20000 miles service and told them to get me a quote on my fog light replacement. I did purchase a replacement part myself and left in the car.It was busy day, I almost lost my patience of waiting since they told me it would take 1hour.Well, not only they picked me up, but also fixed the light without chargeI guess their service worth at least a 5 star to me and totally worth the waiting.I would recommend it to anyone that I know

Just bought a car at Classic Volkswagen, and had an excellent experience! The salespeople (Jayson and Dan) were knowledgeable and helpful about the vehicles, they gave me great value for my trade in, and we drove our new car out in no time! Over the years, we have purchased many cars from the Classic family of dealerships, and have always gotten a great deal with great service! Thanks Dan and Jayson!

Tom is the best car guy you can go visit. He definitely does all he can to help you get into a new car!!!

Sales team is amazing, hector is the best sales person I have ever worked with. service is great, but beware of parts. I have never been treated as badly as I was from mark of parts. I asked for a price on something and was treated like garbage, and the man was just rude. he should not be working with customers directly if thats how he treats everyone. so minus him Classic vw is great.

Hassle free, not wasting anytime to do business! Great experience, probably will go back again when it is time to buy a new car! Ask for Jayson and Scott for great deal and experience!

Worked with Jayson, Mike, Sean, and Brandon. All were beyond excellent and very professional - bunch of down to earth guys. Extremely pleased with all of their abilities to help get me and my expanding family into a new lease at a price that fit our budget. Appreciate everything and look forward to future VW purchases when the wife decides she needs to upgrade!

Go see Jennifer at Classic VW. It was a great, fun, and pressure free experience. She also helped me get the best deal in town. I couldnt be any happier.

Jen was my sales person this time around. She was so friendly and so personable that I felt like she was someone I have known my whole life! She made my transition from a car to SUV nice and simple! L

The first car I got broke down on me recently and I needed transportation to work and school. They were able to put me in a beautiful car that will last me for years! Every employee is a joy and makes sure you walk out a 100% satisfied. For example when one of the transmitters didnt work 3 employees were all looking for an extra little battery and wouldnt let me leave until it was working properly. I loved every second and will definitely buy my next car through them!

Excellent experience. Both Tom and Jason were wonderful to get us in our new vehicle today!

Hector salesman guy best !! I buy couple of cars but this place is make you feel like you’re home. Friendly staff lots a smile from everyone. I’m gonna recommend If you want to buy car ask for Hector and Jason !!! Thanks guys you help as lots... Ivica and Kathy with kids.

Our experience at Volkswagen was outstanding! Staff was very professional, friendly, and knowledgeable. We were treated with respect and kindness. Mike and Chris both above and beyond to answer questions and were very pleasant to deal with.

Great people - treated me very well.....Jayson did a great job helping me move things along so I could get to a 7 pm appointment (pick up my dog!!) and is then having me come back to learn about the car......this is my first used car purchase in a very long time and the 120 point inspection (with a 30 day follow up visit) made me feel comfortable enough to make the purchase.

Hector the salesman always friendly and courteous. The Porters always do a great job on our cars

Cant imagine a better car buying experience. No high pressure, just hard work to make the deal work. Especially appreciate the efforts of Mike Urban. Highly recommend!

The sales group were great to work with. They made everything very easy to understand and to complete. It was an enjoyable experience. I am very happy with my new Golf.

Staff was as helpful as can be. Hector was very professional and helpful! Also was a big help when it came to my emergencies. Overall great experience and I LOVE my Jetta!

From the time I ordered my 2015 GTI, Mike, Scott, and Hector worked as a team to keep me informed of my cars status right up to delivery. They kept the process fun and enjoyable (as it should be). The morning it arrived on the truck, Tom and Andy in service made sure the car was ready for me to pick up that afternoon. Great guys in sales, and service. They all contributed to the best car purchasing experience I have had to date!

I did most of the initial work on the internet with Jason, my sales person Chris was very knowledgeable about all the features of the vehicle. He was honest and not over bearing...Not to mention I changed my pick up date 10 times! Even the young man who detailed the car was pleasant and knowledgeable. I just do not have a bad word to say.

Excellent customer service and very helpful throughout the whole process

Excellent dealership. Great experience leasing a car last Nov. 16. Very fast & efficient process.

The GM, sales and finance men were great to work with! It was a fast and easy process to lease a new car.

Great Service. It took an extra day to process the paperwork, so Classic gave us a nice rental car for free! They also picked us up twice...and drove 1 hour round trip both times. This is our first Passat and we are thrilled. Everyone was so kind and honest! They did not push the sale at all.....we will definitely go to Classic again for our next purchase or lease. It just makes sense! Buy or lease the Classic way!

Amazing service! Love how helpful everyone was, exp. the salesman Sean Palko and Mike! Who was amazing and so patient through everything!

Hector was great to deal with at Classic VW! He kept us up to date on the new 2018 Tiquan situation all summer. Hector immediately got back to us if we had any questions. He was always very personal and professional! We love our new car!