I was looking for a car online and came across Mentor Nissan in Ohio. I am from NY, and i got the pleasure of speaking with Chad Trent. He was very kind, pleasant and helpful in my purchase totally over the phone. He kept up on communication with me every day and updated me! Very friendly service and overall a great guy. After about a week my car was delivered to me from Ohio to NY. Only ‘negative’ thing i can say is that the deep paint scratch was not seen in the pictures on their website. This is the only visible scratch I found. I was disappointed but overall the car is very brand new and looks amazing. Im in love. I just wish that they had told me about this. Overall very satisfied.

From the beginning of my interaction online with Michelle S. was amazing. Michelle’s quick response time by email and dedication to provide me with as much information as possible regarding trade and vehicle I was interested in was great.The moment I stepped into the showroom I could feel the sense of friendliness and family. I was greeted with smiles and treated with respect from everyone. There was no pressure from Andrew V. He answered all my questions regarding the vehicles that I took out for a test drive.Went over vehicle and answered all questions regarding cost. The finance manager Gil, explained the deal again, we signed documents and I was done. The whole process with test drives took about 2.5 hours. I was really impressed as I’ve never been out of a dealership that fast. And the follow up email after purchase was greatly appreciated. If I decide to lease or buy a Nissan again, I will most definitely come back to Mentor Nissan.

Everything was done quickly and as needed and everyone is very friendly. I really like the new service updates that get sent right to your phone where you can sign off on it right then and there. Overall, very pleased with my service!

Tammy is amazing! I called the service department from across the street where I was doing a flu clinic and she was willing to walk over and take my car for the very first oil/filter change and tire rotation. When clinic was over I walked over and picked up my car - so easy and convenient! I couldnt ask for a better service department and staff. Thank you Mentor Nissan!

It is amazing to me how we were convinced to buy an extended warranty where where our granddaughter could take the car to any dealership and pay a $100. How amazing is it that the extended warranty has not covered a doggone thing so far. Salesman was very helpful. Service guys knowledgeable and helpful.

The car I was interested in was not available on the lot, but Mentor Nissan tracked one down for me at a dealership 200 miles away. The whole experience of buying a car, which I usually dread, was made very easy by all of the personnel there. My salesman Ken Dezman even pointed out ways I could save money on the deal. He was also helpful in teaching me how to use the features of the car, and continues to support me as I transition to this new vehicle.

Go see Andrew Chinchar for your car purchasing needs! He is an excellent sales professional! My experience and time with him was stellar! Highly recommend this sales person.

Dan G. and Mentor Nissan made my most recent car buying experience the easiest, most pleasant Ive had. Dan brought the car to my house for a test drive, did all necessary exchange of information over the phone and delivered the car to my house. Highly recommended! Wouldnt hesitate to refer a friend :)

Just an awesome experience from start to finish. I was greeted warmly and everything was explained completely. I was done and out in an hour just like I was told.

After 2 months and a LOT of (blame it on Covid) hassles at other dealerships we called Mentor Nissan. They were very friendly and professional.We drove our new cars home just a few days later. We have already recommended Mike Grahm to friends and family. Mike took time to show us all the features on our cars and has given excellent customer service even after the sale.Rod was also great.I cant say enough about the experience.Will definitely purchase from Mike at Mentor Nissan again!

I got my last two cars from here! Even with years between them, I was v happy to return to see all the same faces. The sign of a good business.Adam Gaydos got me in the car I really wanted, which I didn’t think was achievable this time around but he made it happen yet again. The sales team, finance dept. and service team is kind and compassionate, I was presented with many options, and I never felt pressured. The manager Rod took time to reach out to me and discuss any questions or concerns I was having beforehand. Such a nice courtesy.Another great feature was doing most of the paperwork over the phone. Not a second of my life wasted! Outstanding team to work with. Thank you again Adam & Rod. See you again in 3 years!

This is the first Nissan we have owned in years. Our experience at Mentor Nissan could not have been better. Our last several experiences with buying a new car has been less then enjoyable. Andrew Vega made buying a new car fun again. Great salesman! We love our new Altima!

On April 11, 2021 I spoke with Gil Vignero to my GAP insurance & sent him all requested information by email. I called and emailed him several times to confirm receipt. Absolutely NO RESPONSE FROM HIM. I went to the dealership in July to follow up and gave the same information again to another manager. Here it is September, I called again inquiring about my GAP refund and got the run around that I needed to talk to Gil. I left several messages for Gil and for a Brian Moorefield and STILL NO RETURN CALL! It should not be this difficult to get my GAP refunded and to expect professional courtesy.

Mike Frank is an awesome salesman, so fun buying my daughters first car. Good price too.

I was impressed the way my first experience was . I will keep coming back

Thank you to Jarrod and his team for the work they did most recently on my 2019 Rogue. They did a great job of communicating the repair work needed, and just as importantly, the repair work NOT needed at this time. What that tells me is that they demonstrate an understanding of customer cost concerns as well as repair shop revenue. Another big value is I met the tech - Bob - who noticed a sound coming from my car that wasnt part of the repair request. The tech knew it was a safety concern, and reviewed with service repair leadership so the brakes were taken apart to fix the problem. You cant buy that kind of care - it come from the quality of the people on the team. Thank you to Jarrod, Bob, Rick, Sam (sp?) who made sure the work was done correctly, efficiently, and with all concerns for the safety of my driving experience. I drive kids somewhere every day; its great to know the team working on my car understands my concerns to do so safely.

I originally came in for an oil change on my Nissan Rogue and ended up leaving with a brand new Rogue. The whole staff from service to sales always conduct themselves in a kind and professional manner. My salesman Andrew Chinchar did a great job and I would highly recommend him and this dealership to anyone.

When I came to Mentor Nissan browsing for a vehicle, Andrew Chinchar came out to greet me and show me around. He was very pleasant and knowledgeable of the vehicles he was showing me. We talked about my options and he was very patient with me and didn’t make me feel pressured about anything. I went home to think about my decision and Andrew was only a text away if I had any questions. He responded promptly when I contacted him. Then I returned the next day to make my purchase. Everything went quick and smooth. The manager Danny is friendly and loaded my 3 year old up with snacks to keep him occupied lol Then I met with Brian in the finance dept to do the paperwork. He was also very friendly and explained everything thoroughly. Finally, I was almost on my way and Andrew came out with me before I left to set up the blue tooth in my new car. Highly recommend Mentor Nissan.Thank you

Was our first Nissan purchase- our salesman was Andrew Chinchar- knowledgeable, personable and confident- he is the total salesman package and definitely an asset to your dealership

The concern and the care they showed me and my vehicle was very refreshing.

So I decided to give this dealership a chance when I seen a coupon for a synthetic oil change and tire rotation. Scheduled for Saturday at the beginning of the week. They had all week to accommodate me.When I arrived I was told that they would have to get my oil filter from an outside source and would try to keep the cost as close to the coupon as possible. I feel like the time to tell me this is when I set the appointment, not when I arrived. It was $15 more then the coupon.The more I thought about it the more I really feel like this is false advertising. Gave them 2 stars because they were nice and professional. But really feeling like I was hoodwinked. Probably will not go back.

The sales guy Adam Gaydos was very helpful and knowledgeable. Low pressure sales and friendly environment overall at the dealership. Just had my 6-month service so all is going smoothly. Will be back for our next car.

Dealership was amazing! They set me up with an amazing Titan at the cost I wanted. Easiest car buying experience I ever had! See Andrew Vega, he was amazing through the whole process.

Lets start with the bad... Im extremely disappointed that a $59.00 battery cable that is extremely corroded is not covered with my warranty or my SILVER extended warranty which is not cheap. If Nissan has a corrosion problem then perhaps they should use better quality materials or perhaps a reliable battery box ! That cable may or may not cause me not to purchase another Nissan. For the good news... There service department was fantastic ! Very friendly and did their best to please me, the customer even though I was not happy about the battery cable, which I would not pay to have them install it. The service department cares even though there warranties stink !

Our Murano is apparently designed such that a rodent can cause $2100 damage even though the vehicle has less than 5500 miles. Nissan refused to cover the damage and suggested we go to our insurance company. I needed to call you folks back to get a picture of the damage since you did not take one or offer to help us at all in this matter. It was our problem and Nissan washed their hands of it. I had requested the parts when I was told what the damage was but never received them. Not good service for a new vehicle.

It was excellent. Sammi Zeitz my service advisor who I dealt with when I arrived was extremely helpful and explained everything in detail. I needed an additional key fob made and it was waiting when I picked the car up. I also had a recall on my 2021 Sentra and she told me it would take some time to get the parts and explained the process. She is very professional and pleasant to deal with.

I had never thought of looking at Nissans before. But made the appt. I got to work with Andrew Chinchar. Hes a terrific salesperson. The Altima is the nicest car Ive ever had. Heated seats, sun roof! Gill in financing was great too. Everything went quick and fast. I really liked that too.

I drove to Mentor Nissan from Detroit. They had a wide selection of good Certified Pre-Owned vehicles and they had what I was looking for [2017/2018 Murano]. Andrew Chinchar was my salesman. He did an excellent job of contacting me, answering my questions, and setting up a test drive of the vehicles I wanted to see (it also helped that he sold a car the week before to a fellow Michigander). I bought the 2017 Murano. After taking delivery, issues with the bumper and computer system developed. I contacted Andrew and he and Brian (the sales manager I presume) took care of the issue within a day. Its been bliss ever since. I would certainly drive a 100 miles to buy another car from Mentor Nissan. They have good cars and good people working for them.

Every time I come, I always get David. I really appreciate the service and the time he takes time make sure I understand. Thanks David, your work doesnt go unnoticed at all.

I’m happy to post this review, although I never do this for car dealerships. From the moment the salesman (Andrew Chinchar) approached us quickly, and was eager to help us. We figured out that we wanted the 2021 Nissan Roque. Mentor Nissan and Andrew Chinchar are a great team, and made our experience the best time we’ve ever had at a car dealership! No Kidding!

Brought my Maxima in for an oil change to Mentor Nissan and waited. Rick at the service desk was very friendly. The service department was speedy and lots of employees on the floor greeted me or came by the waiting area to say hello or chat. The waiting area is very spacious and hospitable with self serve hot chocolate, coffee and individually packaged snacks. Very clean. We love Mentor Nissan!

4 day wait for an oil change...........

Incredible buying process, never bought a car with little issues, didnt take 10 hours, staff is extremely professional. im very happy with my new civic

I love my Nissan Rogue! Brought in for first oil change and was extremely satisfied with the service department. Quick, friendly and thorough!

Had a few recalls and a update on my 2016 nissan. It was quick and the staff all were genuinely nice. 👌 I was delighted Wythe the service.

My wife and I have bought 3 SUVs from this dealership in the past 6 years. Each buying experience was extremely pleasant and you can really tell that customer experience is valued here. Every time I walk into the dealership for a purchase or a maintenance appointment, Im personally greeted by Mr. Danny Urbania. This purchase experience was delivered my Adam Gaydos. He was just as friendly, knowledgeable, and extremely helpful as the other sales reps. I would highly recommend this dealership for your next vehicle purchase. Its nice to see this dealership care about their customers compared to most others Ive been to.

I had the best experience working with Mike Frank/Schmidt. He made the whole process super easy and seamless. They were very accommodating. 10/10!

Everything went nice and smooth. Got my car back when promised. The service person was friendly and knowledgeable. Answered all my questions and was very professional.

What a great experience! From start to finish everyone was so nice. This was the best experience Ive had buying a car ever. Adam was super helpful and knowledgeable about everything. People in finance and service are friendly and dont apply pressure. Took 2 hours to buy a car start to finish which is unheard of. Great, honest people. Highly recommended!

Mentor Nissan went above and beyond what we expected.Danny is the best and so is Ken!!!We could not be more happier.Thank you so so much.

Excellent service as always.

Rick is INCREDIBLE! Always friendly, and very helpful. Keep up the fantastic work!

Andrew Vega the salesperson at Nissan Mentor was very professional, efficient, friendly, knowledgeable and charismatic. He was able to help me finance a car that was the perfect fit for me. Thank you Andrew Vega and Nissan Mentor!

The staff is very professional with a focus on the customer. Everyone at Mentor Nissan was very easy to work with. Buying a car at Mentor Nissan was a very easy no nonsense experience. We have bought two cars from them in a matter of months and we will be back the next time we need a car.

Ken, awesome sales member . The finance dept, not so awesome, called them about my memorandum left messages never returned my phone calls my tags expire the 8th of may,today is the 7th. I had to get my title from the Lien holder to get my plates.

Taken care of immediately! Service advisor was totally professional! Kept me in the loop while they had my Truck! Gave me a Vehicle to drive while mine was being Serviced!Brilliant Customer Service!

Best staff ever. Adam Gaydos made it my best experience ever. Thank you Adam.

I had transmission troubles. The folks at Mentor Nissan spent the time necessary to diagnose and fix the problem. My car rides beautifully now.

It was quick and easy

My 2010 Nissan Versa broke down and the sales team was able to get me into a new Rogue over the phone in a quick and efficient manner!!!

Sales people all very personable and an honor to deal with. Beautiful car.

They explained everything that need to be done After servicing my car they washed it also. Very kind and efficient staff.

Few weeks ago I was a little confused on where to go find a SUV. I went to a few other car dealerships and I still couldnt see and feel comfortable. So I start to Google nissan and EVERYTIME Nissan of mentor kept popping up no matter how much I try to delete and ignore it and look for another dealership it keep popping up in my search so me and sis decided to take a drive out to mentor and see what they have to offer. Man O man from the moment we were pulling up I look at my sis and said this is the place this is it. We walk in and their customer service was AMAZING, they welcome us, talk to us like they knew us forever, and make us feel like family. Danny has such great personality he introduced me/us to Andrew he was so calm, Humble was not forcing us to purchase anything he said he wanted to make us happy and that he is here for us. He let us test drive a few vehicles and he sat down showed us the carfax on any vehicle we ask about. Andrew, no mater how long it took me to make a decision I honestly appreciate your time, effort and patience. To the entire Mentor of Nissan family (I cant remember everyones name)THANK YOU ALL and I LOVE MY NISSAN ROGUE

While I love my Nissan and generally have no issues with the service department there, I was very disappointed in my visit. I went in for an oil change and what is entailed with that. I pay for it in my lease monthly payments. When I got my car back, the meters had not been reset, no air had been added to my tires, Im going to guess in saying that my fluids were not refilled because I dont know how to check that myself. In going to other oil change facilities, they do an oil change, show you the stick to prove the oil change was successful, fill up your car fluids, and make sure that your tires are all at the correct pressure before sending you on your way. None of that happened here. I feel obligated to continue to return here for oil changes seeing as I pay for them as part of my plan, but I was highly disappointed with the service and very unimpressed with the process and procedure. If I did not feel like I have to return to the dealership for oil changes, I would not. I would still recommend a Nissan car to anyone though as I think the cars themselves are worth every penny.

Ken and Ray are both good guys. Stopped by late on a cold evening and Ken found what I was looking for, pulled into the service bay to go over before a test ride. Very good customer service

Very nice service!! Did an excellent job. Said it would take an hour and it did. Rick was very nice.

Service department talks down on everyone and doesnt warranty past work. Theyve had my car 2 times and only reset computer so probem comes back every 2 weeks. Its a security system problem so even though Im a technician, only dealership can handle it. Proceeded to talk down to my sister then to me. Wont tow the car, wont fix what Theyve already fixed twice.

Rick and the service team has been fantastic in communication and quality of service on my vehicle. Such a pleasant team to work with and overall it was an incredible experience!

Very quick, efficient, and pleasant experience. All the work was completed satisfactorily.

Adam made the experience easy to test drive, explained all the features, and I could tell he really cared to work with us. We live 45 minutes away and still would return.

Car was repaired in a timely manner. Service kept me well informed. Price wasnt too bad.

Was fantastic great service, very efficient and direct, leased a new car and we were done in under an hour. Best car buying experience I have ever had.

KEN DEZMAN is one of the best! No pressure sales and seemed genuine.

Have some empathy

Horrible service! Wife communicated a number of times with salesman and was assured the car was in great shape. After driving 2 hrs from Pittsburgh we test drove the car and prior to leaving the lot we noticed the engine light was on. We asked the dealer about it and he couldnt find it until my wife showed him where it was. Sales manager too busy worried about the browns sports ticker seemed like he didnt want to be bothered. Very unprofessional with no understanding of how to deal with the public. I actually rate NO STARS but you have to pic one to post

90% sure these guys scratched my paint to the metal last service check. Do not bring any vehicle you care about for service here.

I saw this porter zech smoking his dab pen in my car totally not okay

Honest and reliable servicing of a noise concern

Kenneth was amazing! He listened, didnt try to over sale. He was very patient, got right down to the point. I didnt feel like he was trying to meet a quota, I felt like he cared about my satisfaction.

I worked with Andrew Vega at Mentor Nissan. Very patient with me and sold me the truck I wanted. Couldnt say enough good things about him and the the rest of the team there.

The salesman and service staff are great would definitely buy from them again and will always have my truck serviced there

Our Sales Associate, Frank, was completely amazing with the sale of the Altima we purchased. He was very personable and knowledgeable. Would definitely recommend for people to come to Nissan to purchase a car. Gil was quick and knowledgeable while completion of the paperwork was being completed. Everyone was very helpful and friendly!

Service Manager, Rick, went above and beyond our expectations. He is awesome! We will continue using Mentor Nissans service department as long as we own our Nissans.

Great group of people in there. Very patient, not pushy. Weve leased our last 3 cars from them and plan to keep going back!

Danny, Ken and Brian did a great job making sure I stayed within my budget, got exactly what I wanted and for my first new car. They made sure to answer all my questions and go over things with me to make sure I understood.

The staff is always helpful and courteous.

Each person I worked with was super helpful and gave me the best possible deal. When I came in to sign papers, the process was extremely quick. I was in and out within an hour and a half. I could not have asked for a better experience.

I have to say that Rick and Kayla were amazing as always. We had my 2011 Pathfinder in for a new exhaust and dropped my wife’s 16 Rogue off after for an oil change. They were professional and helpful and make servicing our cars as effortless as possible.

Incredible customer service in the Service Dept....Kayla also is exceptional....thank you

I had a job change, so my driving needs changed. I am driving much farther and more often than I was when I started my lease. I went to Mentor Nissan, my favorite go-to dealership, to get maintenance service on my Rogue. While waiting I sat with Ken Dezman, my favorite sales guy, and said lets run a scenario. After explaining my needs and then concerns for my leasing situation, I left with a brand new Kicks! I love it! I had been stalking the kicks since its release and new I couldnt go wrong. These guys are truly awesome!

Amazing people, really great customer service. They make you feel special and part of their family. Would definitely recommend them

Ive been a customer at Mentor Nissan since 2012. My 2018 Rough is the third vehicle from there. The staff is friendly and very knowledgeable about their products. The service is really great! The facility is clean and welcoming. The waiting room is comfortable offering coffee, bottled water, snacks including the best popcorn. The rest room is well kept. I love my Salesman Adam and the entire Nissan Team!

I tell everyone (friends, family, clients) about my salesman Chad Trent. I’ve bought two cars from him now and brought a cousin in to buy from him as well. It’s always a great experience from sales to service department.

My experience at Mentor Nissan was outstanding. I was greeted with a smile and how can I help you today?.. I knew the two cars I was interested in and the salesman (Ken Dezman) was very helpful. We took both cars for a test drive and he explained all features of both cars. He took the time to answer all my questions and explained all options available to me. There were certain car features that I wanted and Ken did his best to get me what I wanted. I have had my car for 4 days and absolutely love it! Thank You Ken for making my 1st experience with Nissan an amazing one. Also, thank you for taking the time to explain all features of my car and explaining all services for my car. I will definitely be coming back and will be recommending Mentor Nissan to my family, friends, and colleagues.

My service guy is the ABSOLUTE BEST!! Keeps me coming back. He needs a promotion!! He’s AWESOME

Had my front brakes replaced. Had them check my battery because another place said it needed replacement, they checked it out and everything was fine

I arrived in the snow and cold and was immediately taken into the garage. I was met by Kayla. A very knowledgeable, friendly and efficient individual.She gave me an estimate wait time, then escorted me into the waiting area and offered snacks and drinks!My car was completed in under an hour. Kayla returned for me and off I went!! Great job!Since my car is fairly new and I have been reading The manual nonstop, I had a few questions for Kayla to clarify and she did them beautifully!

I had no idea I needed brakes when I came in for my oil change. This was found during your inspection. They completed all the work in less then 2 hours.

I went to get a diagnosis as to why certain lights were coming on. They didn’t tell me about the $100 fee until I got there, as opposed to when I made the appointment. I was then told incorrect information from the representative David about what was wrong with my car. Once I asked for the price breakdown of the repair, David told me a different story about what was wrong with my car and it wasn’t until I spoke with the mechanic that I got the truth. I felt like David was telling me incorrect information to try and persuade me to get the work done. A horrible experience and I will not be back.

My opinion is strictly in reflection of my service department visit. Not the dealership as a whole.I waited in the lobby for two hours for a regular oil change to be completed on my car. I set an appointment, and it wasnt bus, then somehow still sat there. No idea why it took 2+ hours for that.

Experience was fine, I just wish they would wash the car better and not leave it wet and still dirty

Very Clean and very comfortable, the service was great and excellent service

We continue to have our vehicles serviced here because of their expertise and friendly professional service. Thank-you!!

They ARE REALLY GOOD GOT ME IN AND OUT WILL BE BACK

The team at Mentor of Nissan are great. Danny found me the car that I wanted and the communication was excellent. He was able to get my car transferred to Mentor in a day. Adam and Mike were my salesmen and got me a great deal. When my car arrived Adam explained everything. Carrie was great too and signing all the papers was fast and easy. The overall customer service was excellent and everyone worked as a team. It was one of the best experiences I’ve had at a car dealership. I love my car.

This place is seriously amazing! From purchasing my first Nissan to servicing it and everything that is entailed with the customer service side of things, this place has it down! Today, I had gotten tires put on at another dealership and they informed me that it needed an alignment desperately! That was the reason why my tires were bad in the first place. They also informed me that they wouldnt be able to get me in until the next week or so. So, I decided that even though this was my husbands car and isnt a Nissan, I would call my favorite dealership! They got me in within the hour and got it done! They are so friendly and they do a great job! Highly recommend! I wish I knew everybodys names who helped me today, but they were absolutely amazing. From Damon checking me in to David keeping me informed and the nice man who shared his donut with my son in the sales department! Awesomeness! I will be back over and over again!

Thanks Chad at mentor Nissan for helping get a car. They work hard to get you approved for a vehicle. Thanks again.

All I asked for was the slow leak in the tire to be repaired, thats all. An hour later he came out with the multipoint write up. I had to wait another hour to get the tire fixed. I opened the hood when I got home and found the cap to the coolant reservoir laying on the top of the radiator, and the windshield washer tank cap was not put back in place. And now the car drips a fluid under the engine where it never did before. What am I supposed to think about Mentor Nissan ?!?!I just asked for the tire and rim to be cleaned and resealed!

Took my car for an oil change, about the time I started to get bored and walked around the building they were just getting done washing my car. Everything done in an hour, polite professional crew. I cant ask for more.

The team made the process as easy and quick as possible. I felt no pressure to make a decision fast or to pay for unnecessary items or services. Chuck Willis was great to work with. He was patient, he put me at ease, and I was comfortable taking all the time I needed to make a decision.