Had the best service by Jason at AT&T!! He definitely needs a promotion!!!! He was absolutely AMAZING!! Great personality, very helpful!! I can honestly say I have never had such a good sales rep help me! Anyone should be extremely happy to have this man work them!!!!! THANK YOU JASON!!

Love AT&T service and Millington, TN store!!! I couldnt ask for better service at all, I hardly ever dont have signal wherever I travel to or what not!! As long as I can afford it, I will remain a loyal customer! They also have great options on phones, accessories, service plans, and payment plans!!! If you cant find something for you, its your own fault!! Also, if you might not be able to make your bill on time, all you have to do is call 611 and let them know what is going on, they will work with you as long as you have good history!! The benefits of being with AT&T are amazing as well!! Just wish I wasnt charged for adjusting some account things, but other then that I have no complaints!!! Thank you so much AT&T, literally yall are amazing!!!

Jason was very helpful and has a great personality! So nice to do business with a knowledgeable friendly person!

I purchased several items from this store. After arriving home I discovered the items were not in the boxes. The sales person had given me empty boxes. My sales person contacted his manager Cory Bounds to contact me back. After 1 week I had to go back to the store because no one was calling me. Cory was not available again so I had to wait for the call. When Cory did call he stated he watched the video and the boxes were put in the bag. He then said he could not help what happened after I left the store. Yes Cory the boxes were put in my bag. They were empty boxes. Check your boxes when buying accessories from this store. I was given 2 out of 3 boxes with no contents. Cory refused to help and refused to give contact info for his boss. He said his manager would call me back in a few minutes. 2 hours later nothing. Poor customer service.

Sonya Hance was our sales rep at the Millington, TN AT&T store. She was amazing!! Knowledgeable and personable. Request Sonya when visiting this location, you won’t be disappointed.

I had the BEST experience with sales rep Jessica . She was very kind, knowledgeable, open and honest. I also had a great encounter with the store manager Tiffany, she came over to ensure the transaction was great. I will definitely continue to use this store as my primary AT&T and recommend it to others. Great job !

Jodi and the manager Tiffany were great and had me taken care of very well! Would recommend going in and asking for them every time

I got to the store 30 minutes before closing hoping to be helped. Not only did the young lady help me but she also stayed pass closing to make sure that I had everything transferred to my new phone and I had no questions. Great customer service

Great customer service and fabulous products to choose from. As always, Corey is a tremendous asset to ATT. Our service rep was incredible! Thats why weve been with ATT for 14 years! Weve tried the rest, ATT is the BEST!

As with an commission based employee he was more worried about selling me overpriced accessories than the reason I came in

Love this at&t! All of the representatives at this location are helpful and quick to take care of your problems. Wait time is very short compared to other locations.

Incredible service, friendly & very helpful staff!! Go see Ms Jessica if you need absolutely anything. Shes great

I love this store . Always make a point to come to this location. Very fast, very clean. Friendly staff.

Alijah was very attentive when figuring out my needs and getting my phone set up

Very helpful and knowledgeable. Thank you

Alijah was very helpful and quick with getting my phone set up & ready to go!

Rep was very attentive and informative. Great experience!

Good people and customers service

Problem wasnt resolved and its no big deal to them. Maybe try Verizon soon!!

Elliot is amazing! Explained everything so well

Long line they acted like I was a bother

Good and friendly place...

The employee messed my phone up completely and tried to tell me that it wasnt 4g when it was and he put some numbers in my phone and instantly after he done that .It wouldnt work .and the whole reason he made my phone locked or whatever he did was to get me to buy a phone from them !!I didnt buy one from them I actually had another phone at home thank God . He tried to push u to buy there products and district ur phones up so watch out.

Great service. Very professional

Last time I was at the store, they werent letting people inside. I just checked online and it says in store is an option. Since Ive been burned by COVID misinformation before, I called the store number that is listed online. But I didnt get connected to the store...No, I got routed to a national automated network. After pressing several keys, NO ANSWER. I just want to know if I will be wasting my time by driving in to town, or if I will be able to purchase a new phone today. This should not be this difficult. And if you are posting a local stores phone number, how about having it ring At The Store?

Worst customer service ever. Super Rude Employees including the “Manager”. After 30 minutes of waiting for help, one employee asked what I needed and said ok, give her just a second and never returned. 15 minutes later, The next person was supposedly the manager, he is the rudest arrogant person there. Will never do business in the Millington Location again for my Business or personal account.

Jodi was very knowledgeable and patient. Gave us the differences between the various phones and plans.

The staff there was Super Friendly!!!

I’m grateful to have an AT&T location such as this one! I always receive superior customer service catered to meet my needs.

Efficient, helpful and no wait. Felt secure guidelines while making purchase during the COVID-19 time.

Always a friendly experience. The staff is knowledgeable and courteous.

Can not understand your billing so because my bill are a lot higher than I was told Im unable to use yall for my provider.

I love this place they help in record time

Service Was Quick My Questions Got Answered I Wasnt In The Store 10 Minutes I was in and out

Great store. Busy

Not very please with them at all to many mistakes

Employees were nice. I dont know if theyre short staffed but I went and they were busy and it took a while to get done. Also they were out of change. So all purchases had to be plastic.

Had a great experience today. Took care of all my issues and got me hooked up with Fiber optic Internet.

I was in and out in 8 minutes. Thats what I call quality service. Fast and friendly.

Jessica was great!

I go out of my way to use this store.. Customer Service is great.. Employees are friendly, professional, & curtious. I will not go to another AT&T & I dont live near this store..

Could have been faster.

The wait time was short and the staff was very professional, patient and accommodating.

My time with this company has been terrible.... they have repeatedly messed up on my bill over the years and and we will have to argue each month to get the problem fixed that was supposedly fix the month prior. This year has brought a whole new form of crazy to the game though.... I had spoken with a rep a few months ago and she offered me the internet and cable package, but I declined. Come to find out the rep edited my account without my consent and charged me for it the next month anyway. Well I called and argued with them to have it taken off only to be told I am sorry. We do not offer that original plan anymore. I kept arguing and they finally fixed it, or so I thought. Then today I found out my bill is supposed to be $115 and some change, but no, it is $143!! I call at&t and argue on the phone with multiple Representatives, that state the only thing they can do to fix this is give me a plan that is $10 less at $133 per month and they will not credit me the $10 difference for this month. So, I am basically being chastised for some unethical representative that edited my account and added to my bill without my consent and apparently theres nothing they can do about it... Supposedly, they are going to have a manager call me back as soon as they can, but we all know how that really goes.... As soon as my cell phone that is financed through them is paid off Im leaving and Im done. I also let the representative that I was talking to know that I wont pay the extra $10 and if they want they can discuss it with me in court. I understand that it seems unreasonable to argue about $10, but it is the principle of the matter. I honestly am floored that they have an A+ rating on the BBB with how many negative comments Ive seen on its page, alone... Working with AT&T goes about as well as arguing with the IRS, you dont get anywhere, you still get screwed, and any complaints you have fall on deaf ears...

Im so glad they were able to sign me up for DirecTV. I was already planning on getting, but had an issue with the order through customer service and was told to go in store. They were very professional and had me walking out with it working on my phone and everything! It was awesome! Learned tons of features I had no clue about. Highly recommend.

If you want to get shafted while buying a phone, then go here. They dont tell you about all the hidden fees attached when you sign up for service. You leave thinking you just got a deal until a month later when the bill comes in with an added 60$ a month fee!

AT&T is the best!

The gentlemen at this location have no common currency towards customers! They clearly dont understand at&t policy what so ever! Please dont waste your time!

People at AT&T are obviously berry trained skilled and they usually can answer any question you throw at them within reason and all the mainstream and popular info they eather no or have someone at evry store who will no unless its a super rair complex thing then they have called a specialist on the phone directly and on the spot while I was there so these guys are a 11 out of 10 overachiever bunch of people Im AT&T for life

I actually dont hate it but I only wanted to give it one star because most of the people there are rude there are some very awesome employees there but if you dont get one of. The like 3 awesome employees you get stuck with the rude ones who refuse to help you unless you are planning on spending 700+ on that visit

Blake assisted me with my purchase. He was very knowledgeable & polite.

Very nice workers

Very professional employees. I have used AT&T for upwards of 20 years. Although they are expensive, you definitely get what you pay for. Always ask about deals when you go. If they can cut you a deal, they will.

JUSTIN WAS GREAT

The rep i had was a total a$$...even tho this store is only a mile from me, I will drive out of my way in hopes of better customer service, if there was a negative on the ratings i would give that

I went in and got help right away but then the guy helping me kept walking away and never came back to help another person helped but then walked away. I waited half and hour and left they were so rude

Good deals

Due to the employee we dealt with inability to properly process our request, our business lost out on a little over 8h of phone service. He couldnt or wouldnt complete the update process and it took a customer to email us and report the phone wasnt working.Horrible!!

I like to drive to this AT&T store for general help, accessories, and to play with the new toys. Nice people always ready to help.

Jodi did a great job helping today. My first visit about 6 min before with someone else I wont mention his name, resulted in no help! Didnt even touch my phone. He gave me the sales pitch about a new phone and changing to ATT internet.Jodi took my phone and workd on it for a good 30 minutes and fixed my problems!!! Great service from Jodi in Millington!! Only reason I gave a 4 star was because of the terrible service my first stop.

Dont get me started.....

COVID SAFE!!!

I waited over 1 hour for a new Sim card, which when she got to it took her less than 5 minutes. During the last 30 minutes of my wait I observed 2 representatives, including the lady that finally helped me, doing absolutely nothing. Also a third lady that was checking people in, did nothing allot, except help her friends when they came in. Very poor management of employee time. There were 3 of us waiting for Sim cards. Very disappointed! I even watched a Lady and daughter come in way after me to get her daughter a case, she was helped by the lady that helped me right away, then, because they were able to up sell her other things including a new phone, she passed them off to another representative. They were still there after I left. I certainly hope you see my frustration and it makes me want to change carriers. I have been with AT&T for over 25 years and it just keeps getting worse.

The absolute worst at&t store you could go to. The sales people are rude and The manger / GOD named Don is as friendly as the Taliban. You are right there at Walmart. Go to them and get your phones and supplies. They have everything the store has and more. I finally got the service I needed on the phone from 611 service. I wouldnt wish this store on Bin Laden.

This is just an ok store they could be less awkward when helping out.

The employees here are nice and helpful. Very much improve over years ago.

Excellent customer service and chill environment

I had a great experience here.

In and out quick with great service.

This location never answers the phone. I have called them numerous times through out the day and never get an answer. Every other store you get an answer except this one.

Dope. They went and got my watch for me.

I got my SIM card for free after talking with ATT online chats.

Bretty Gud. Its an AT&T store, so...yeah. I go there when I need things done,v and Ive never had any problems.

The girl I want to talk to isnt there. Im too early or too late.

Best service

Seems like whoever helps gives wrong info or acts like they dont want to answer questions. They dont try to go out of their way to find you best deal!

Expensive very expensive

Great staff here in millington

This is the most incompetent AT&T store that I have ever been in and I have lived in five different states now.

Literally took 5 minutes to upgrade a line.

Jody is awesome!

Understanding and great costumer service

I hate how much cell phones and service cost, but the guy didnt pressure me to buy more, even when making suggestions.

Terrible no internet available in my area

Awesome

Great customer service

Great employee service

Not a good experience

Great service and fast

Have called these people 17 times with no answer!!

The employees at this store are very rude

The part cost to much .

Clean and efficient

Great service!!

Rep was very friendly

Great service!!

Nice employees!!! Always around to help!!!!

No help at all....

Great employees

Helpful