We worked primarily with Patrick but did have someone else assist before he came in. The staff was courteous and very helpful, even telling us about a discount we didnt know existed! They dont go overboard on selling accessories eithet, which I appreciated. Great place!

I usually dont go out of my way to post for places like this.. but this experience is different. Although they were busy, the service rep I dealt with was an excellent multitasker and helped me with my simple need while helping others. She was great. Youve got a good employee in there!

Great experience - in and out in just a few minutes

Melissa at Millington was awesome! Very helpful, very easy to talk to and made me and the wife’s purchases easy!

Shelby went above and beyond to help find the best solution for getting a new phone and accessories after mine was stolen, all with such a positive attitude! Her genuine care for me as a customer, despite extra regulations due to Covid and my unanticipated need for a phone in the middle of the afternoon, really turned my day around. It is people like this that make it easy to do business with.

So let’s see, right now I have been waiting for 2 plus hours. There is one person at the store just like there was one on Wednesday when I came in to just get my two phones. There is a group who is literally syncing three iPhones and updating to the new software. As well as another group unpairing and pairing their new watches. Your Verizon employee literally is so flustered that she has scratched herself to the point of bleeding. She has called two Verizon individuals to come help and no help has came for as long as I have been sitting. Guess this is how Verizon operates.

Shelby was amazing. Very knowledge able about the phones and set me up pretty quickly. I was able to get a new phone and everything swapped over from the old phone within 45 minutes. Which is pretty fast at a wireless store.

Melissa at Millington, TN Verizon was wonderful to work with. I purchased a tablet and she got it squared away with my account. She was friendly, informative, and quick. Great service!

Absolutely love the store the staff. The manager amber is the best always helping with any issue I have ever had and went over and beyond when I got my nephew a tablet helping me back up all his stuff so we didnt lose anything.

This was the worst experience that I have ever had in my life!!The workers were rude unprofessional and rude. They wanted me to log in with a phone scan when my phone was dead. They made me wait in my car for over 45 minutes. They took another customer before me. They werent friendly at all. I received the best help at the Verizon store on Stage from Josh. He was awesome!! Do not go to Millington Verizon!!!

Greeted as soon as I walked in the store. Friendly and quick service.

Hands down the most customer oriented place Ive ever been. Super fast. Always there to have you covered.

Haley was very knowledgeable and tried very hard to retrieve info lost from stolen phone... very helpful, only Verizon retailer i use

Was pretty good the lady was really nice but with only one person there it was a little slow. But all the help and everything I would go back

Although sometimes this store can be very busy, the staff in there is wonderful. Every time I’ve went in with any question, concern/ or issue they are there to help. The only thing I’d like to recommend is possibly bringing someone in part time to help with the busier times. Other than that I have zero complaints about this store. Very friendly, it’s clean, welcoming and you feel like your apart of their family when you walk in!!!

Great experience. Helpful. Love Verizon.

Went in on Sunday only one person working and she rocked it had multiple desk going on with multiple customers and helped us convert to Verizon with new purchases a breeze.

We went in yesterday to inquire about getting new service There was only one person working and upon our arrival, she was with another customer. She interacted with us as she could and we remained patient. We wound up being in the store for a total of 6 hours waiting on new phones! This may seem crazy to some of you, but had it not been for your amazing employee, we would have left and went elsewhere. Danita Parr is the epitome of customer service. While we were there, the internet kept coming and going. She remained delightfully pleasant, even as several customers left because of the wait time. Your store closes at 6 and Danita stayed with us until nearly 8 to transfer content from our phones, one which was being extremely difficult. This is the absolute best customer service I have encountered in my life. Danita deserves recognition for OUTSTANDING customer service!!!!

HALEY IS ONE OF THE BEST VERIZON VICTRA REPRESENTATIVES I HAVE EVER MET. SHE IS SO KNOWLEDGEABLE AND SHE IS ALL ABOUT WHAT IS BEST FOR HER CUSTOMER. I MET WITH HER TWICE AND I TOLD HER IAM HAPPY. SHE DESERVES A RAISE AND A BONUS.

Customer service was amazing, they were very nice and understanding of my situation. sadly it took a lot longer for me to get my phone then I would have liked but those were problems on my end.

The Best serviceperson helped me today, greatJob Melissa. ! Thanks !!!

Amazing staff. This is by far the best Verizon to visit, always helpful and nice.

They were absolutely wonderful!!

Haley worked on my problem until she was able to fix it. She made a little girls day.

Not a corporate store. Franchise. Doesnt have the abilities or want to keep customers satisfied like corporate stores. Not satisfied at all with past experience.

This store is amazing! Best Customer service ever! Helpful, patient, and very knowledgeable! Thank you for helping us make the best choices for us!

Only go here if you plan on paying more for a new line of service, or a new device. They charge a $20 nonsense fee to help you set the device up(even if they are activating your own device), and a $10 SIM fee, neither of which the Verizon store charge. Total ripoff.Edit: Based on the response below - they arent contesting my comment, they want to fix it for me. My words stand, they will charge you a $20 fee to setup your device(fee is called Set up and go - look it up), in which at the time, for me personally, I was told it was an activation fee. The $10 SIM charge also exists. NEITHER OF THESE EXIST IF YOU GO TO A VERIZON STORE. If you want to not pay more, dont go to this reseller. Yes, they sell the same service, they just nickle and dime you to make more money.

Best customer service! These folks are amazing at helping us choose the best phones for us! Thank you!

Rude, inconsiderate. Travel to Brighton if need assistance. Person travis sitting at desk said contact customer support or go elsewhere, not my prob said he doesnt rep Verizon and cannot help. He never looked up from two flip phones.I Drove to Brighton - polite, professional, courteous,knowledgable. Took Brighton only 10 minutes to resolve the issue w voicemail etc (update prob w samsung) - the man in Millington never looked up from his two flip phones - note to travis - pic in trash can be retrieve for 30 days

Ordered my phone on Saturday, they stated it would be here Tuesday. Went to the store Tuesday & my phone wasnt there! Which was fine she told me to check the tracking to see when the phone would be delivered, it said it was delivered today which is 3/7/18 I went to the store the lady didnt even move she just said it wasnt there I even called customer service & they said it was there this is how you lose customers I have no phone to use & I was really hoping my phone came when they said! I will be handling my business in another store and not this one!!

Very nice, the people are kind and helpful, they helped me with what I needed done. They did a good job

Nice people good atmosphere.

Great service!!! Very happy customer!

This Verizon authorized retailer was very friendly and attenative to my needs. Although I am not happy with verizons shady practices such as the 65 dollar plan is really 85 if you want to have a smart phone due to a 20 fee for a smart phone. But this branch is definitely one of the exceptional ones to visit if you do have to go to a Verizon store.

Great service but took forever.

They Won’t warranty a phone because the charging port it to loose which I’ve never used the charging port cause I have a wireless charger. Made a relative of mine buy an accessory before being able to upgrade there phone I’ve never gotten a good phone from these guys and have always had bad coustomer service. Except for one lady that’s no longer there. With all this being said it’s $400 either way it goes to fix my phone ungrade my phone or get rid of there service. I hope they dont Rip any body else off like me these companies now a days are only out to get your money and not give good quality products

The salesman James was very helpful. He was friendly. My experience would be a 10 on a scale of 10

Very few choices for pre paid phones (2 to be exact). Took about 45 minutes to purchase a prepaid phone (should have been about 10), and then there were no cases for said phone. Lady told me shed have it for me by Monday from another store. Showed up and she forgot to get the case. Drove to the other store and got it myself.

Had troubles with my wifes phone. Talked to tech support several times and not foxed.Finally got tired of the problem still bring there so I took it to the Millington location where Eric was able to get me to someone who could reset her phone and informing me that it was covered under the manufacturer warranty. So if this happens again to call back and a replacement handset would be availableThank you Verizon

I used to use Amazon to buy my phones since it was less expensive. Now I find the same deals if not better through the store and Verizon. Plus it is nice to speak to someone in person and having the phones in hand to help choose.

This company is the best!👍👍👍

My husband and I went in to get me transferred onto his plan and ask about home WiFi. We were misled MULTIPLE times by the salesman James. Primarily about the WiFi and streaming limits of the jet pack. It resulted in us discovering all of these mis-representations after the 14-day return deadline. When my husband went in to try to get it resolved, James still tried to up sell him to the upper limit, knowing it still wouldn’t meet our needs. I had to call Verizon Corporate customer service and explain to them my experience and they fixed EVERYTHING in a 20 minute phone call. They advised AGAINST VICTRA/authorized retailer locations. DO NOT LET THESE GUYS TAKE YOU TO THE CLEANERS. awful experience and will never go back. James is the worst salesman I have met in a long time and I would steer clear! Been with Verizon since 2008 and would recommend their true Verizon locations.

Do not go to this location. Take the time to visit an actual Verizon store. This place is a third part dealer. The employees are rude, slow, and generally do not know what they are doing. My husband and I have given this place several chances, each experience was worse than the last. I will never set foot in this place again.

I am having all kinds of problems with new Samsung 6 phone. Somehow.now.i have lost all my photos because I wSny aware of ICLOUD update that I must not have.

She was wonderful

The staff were friendly and able to take care of our concerns on our account to our satisfaction.

They only have one person working here on Sunday which is unacceptable. We have been waiting almost an hour. This is usually a really good store.

Not enough sales people. It takes a half a day to be waited on. It takes longer to be waited on than it takes to buy a car.

DO NOT GO HERE!!! LEAVE MANAGER CHRISTI HOLLARD WILL LIE TO YOU AND TELL YOU ANYTHING TO MAKE A SALE... SHE DO NOT CARE ABOUT PEOPLE BUT A BOUNUS FROM YOUR SALE...SCAMMER BE AWARE!!!!NOT ONLY DID SHE LIE TO ME VIA TEXT AND ON THE PHONE SHE ALSO STATE SHE WOULD CALL ME BACK SO I COULD GET MY PHONE FIXED ONCE EVIDENCE WAS REVIEWED BECAUSE IT WAS LESS THAN ONE DAY OLD. COME TO FIND OUT SHE IS REALLY NEVER IN THE OFFICE LIE TO HER OWN EMPLOYEES AS THO SHE IS THERE AND WILL BE MISSING FOR SEVERAL WEEKS AT A TIME. LEARNED FROM THE STAFF SHE WOULD NOT BE BACK TO THE STORE UNTIL 4 WEEKS. SO WHEN I TOOK MY PHONE TO ANOTHER LOCATION CHRISTI HOLLARD HAD ALREADY CALLED HER DISTRICT BOSS AND LIED TO HIM THAT I DAMAGED MY PHONE MYSELF AND WAS TRYING TO GET OVERON HER BY GETTING A FREE PHONE. LETS NOT FORGET I HAVE BEEN A CUSTOMER FOR YEARS AND WILL NEVER LIE. WHEN THE OTHER STORE TOLD ME THIS I WAS FERIOUS AND OF COURSE SHE WAS NO WHERE TO BE FOUND AND WOULD NOT ANSWER. THIS IS DAY 6 AND I HAVE YET TO HEAR FEOM HERE. FOR HER TO BE OUT OF TOWN, HOW DID SHE.FIND TIME TO REVIEW TAPES ...LIER... NEEDLESS TO SAY I WENT ELSE WHERE RECIEVED BETTER HELP AND WALKED OUT WITH A HUG SMILE, REPORTED HER AND WAS OK. SO THE MORAL IS DONT GIVE HER ANYMORE REASON TO LIE AND RECEIVE A BONUS FROM DOING SO....U HAVE BEEN WARNED.

Great service

This place is a joke. I talked with Verizon Support, I was told I could go into any Verizon Wireless and get a free sim card. I was also told that if I had an unlocked phone I could use it with Verizon. Today I went into this location, they wanted to charge me $25 for a new sim card. Thet said at first yes i could use the phone I had was going to unlock it. When they discovered it wasnt an iPhone all of a sudden they couldnt use my phone and unlocking was illegal. I am not sure where they got their information from but its not illegal to unlock a phone. I recommend people go straight to Verizon on Germantown Parkway and not mess with these small franchises.

The corporate stores are the best stores to visit for help and new stuff, some associate stores are ok but others are pushy and overbearing because they work on commission, but thats no excuse to be nasty.

Staff is wonderful. Love Theresa

Very fast service very helpful

Pitiful. Took 1 employee (the Only one) over an hour and fifteen minutes and she Still didnt get 2 new phones set up. Seriously Incompetent. It is a waste of time to go to this store. Millington TN location

Bunch of years can you hear me yet.

As usual, very, very good.

Not much help.

Helpfully!!

Great service

People are not nice.

Need more phones and workers