I transferred over to T-Mobile, so this was my first experience with anything T-Mobile but it was not a good first impression. Originally I went in and was helped by Faith, who set my husband and I up to open up our own account and move my number over from AT&T. She was very sketch (not to mention extremely nosy and was asking multiple questions pertaining to my personal life) with how she worked, rather than explaining, she opened up 2 new numbers so she could get commission and did not explain thoroughly what she was doing. She then told me my new phone (trade in) would arrive in 2-3 days as the store was out of the phone I was getting. She told me my number would not be switched over until the new phone came, which I found out a couple days later was extremely backordered, so we were now paying for a T-Mobile account while I was still on at&t. Fast forward a couple weeks, my phone has still not come. Turns out this store ended up having the phone in stock at this point. I went up there and was told to call customer care to cancel my original order. Customer care told me they could not cancel the order. Thankfully Tyler was able to work with me and was able to get me the phone and transfer my number over in store that same day so I didn’t have to wait anymore. I was then told by customer care and by staff in the store, that when the original order arrives to my house, bring it into the T-Mobile store (as long as I don’t open the box) and they will accept it as their inventory. A few days later the original phone finally arrives and I take it into the store and they tell me they cannot accept the phone. I waited an hour for them to tell me this. Long story short I ended up having the shipping label printed off (originally the store told me I had to call customer care and request the shipping label) and will have to be the one taking the phone in the box to UPS and shipping it off myself. I would give this store a one star due to the long wait times and some of the employees truly do not have a clue and nor do they care, but Lauren and Tyler helped my husband and I, and they definitely know what they’re doing. So if you HAVE to go here ask for one of them to help you.

I just want to give a shout out to Caroline!!!! She went above and beyond with helping me get my new phone activated and working without losing my current phone number. Great store and EXCELLENT customer service. I just cant say enough about the customer service I received at this store from every staff member I worked with. I highly recommend the Moore OK T-Mobile store. Many Thanks!!!!

Went in for a tech issue tonight and Joshua was super friendly and got me set back up quickly!

Great service, Jakari was very friendly and helpful trying to help us find the right plan and for the best price! I appreciated all of the staff though, great team at this store.

Went to get a phone from the Moore location wasn’t able to get the one I wanted so we ordered them, but we only wanted the phones if we got them in a week so after being told we have two phones we could choose from that would be here the next week we went thu with the deal little did we know faith the girl helping us wasn’t being completely truthful with our order details and just wanted to make a sale went back a week later and she was helping another guest and spilling the same lie “you’ll get it next week” the phones are really backordered and I could have kept my old phone she also said the money wouldn’t be taken out of my account until the phones were shipped another lie

My associate, Abigail, was just the best! She was so sweet, and knowledgeable about how to change my cell plan and upgrade my phone at the same time. I’ve had to work with associates, in the past, who just seem lost, and forget to ask you important questions, like whether or not you want insurance. Abigail was right on top of every question I could possibly have before I had to think about it, which is priceless for me, the Forgetasaurus! Thanks Abigail, for making a necessary outing actually fun. 😁👍🏻

Switched from another provider and they did a great job. Went back because I was having issues with the phone and they were friendly and helpful. I drive across town just to use this location. Cant say enough about these guys.

Fayth was super nice and helpful! There werent many phones available for take home, but they do have availability to ship your upgraded phone to you. Very friendly and went over all current available promotions/deals.

Joshua N at your Moore, Oklahoma location was so helpful after I tried for 3 days to get my account number from our previous carrier so we could switch. He made an impossible and frustrating issue very easy and pleasant to work through. We are glad to be T Mobile customers and EVERYONE at your Moore location is friendly, courteous and helpful. Joshua was exceptional though on a very difficult day and struggle.

Dont waste your time going to this store! They cant do anything. The Bryant square store did everything they said wasnt possible to do in store. So I guess it just wasnt possible for them.

James was amazingly helpful and the staff were so nice. Good hospitality goes a long way. The best experience in a mobile store by far!!

Fayth took fantastic care of us! She made sure we got the latest devices at an awesome rate! I’ll definitely recommend T-Mobile Moore!!!

When I walked in. And seen that there was several people in front of me. I panicked, but seeing how the representatives were handling customers by multitasking. Made the waite not soo bad. And thanks to Faith and the other young lady that helped me with my phone 📱.

James, at the Moore location was very helpful and knowledgeable. I appreciate him taking every step to make sure I walked out the door feeling complete. The other staff were also friendly. Job well done!!

James is amazing. He is polite and great to get perfect help from. He is the best Ive had to help me with my phone.

Joshua was very friendly and helpful. Got new phones and service less than AT&T. All the associates in the store were helpful as well

Lauren David is amazing!!! She went above and beyond and answered all my questions and was extremely helpful. She is definitely the most patient & informative TMobile dealer we have ever had the pleasure of dealing with!!! 5 STARS 1000% !!!! Thank you for making it such a wonderful experience and TMobile is LUCKY to have you!!!

Joshua N was amazing he was thorough and kind and I will be back to get my new phone soon. Best rep ever.

Had a great time! fayth is so sweet. Took me and my girlfriend. Very bubbly!

We loved our visit at the Moore location! We had two very fun employees help us troubleshoot our phone problems. James, you’re amazing!

Want to take a moment to thank James and Dexter for their professionalism when assisting me with upgrading my daughter’s phone. The atmosphere was pleasant which made me comfortable. I highly recommend this store to anyone who needs help. Thanks to their help and good attitude, my daughter’s Christmas present here.Merry Christmas to you all!

My mom had an issue with the bill which was charging us the wrong plan, so we took it into the store to get it fixed. Caroline was the employee that helped us right away, and got the issue resolved in no time. She was very kind and patient with us. Caroline made sure we had an excellent experience at this T-Mobile store

Was very impressed with the professionalism that Josh had showed at the Moore store in Oklahoma where he set up my phone, and was very patient with me, and it was very much appreciated!

Abigail was amazing! She was knowledgeable and very helpful. She is so patient with my questions! What a kind person.

Joshua was Awesome! We came in to get our numbers ported and he made the process fun! Will be back!

Wonderful staff. Great knowledge

Very kind and very helpful and so understanding of my situation. Thank you all so very much ❤

Josh was great. He made getting a new phone so much easier than anyone else has.

Joshua was really patient helping me set up my new phone and watch. Would recommend!

James and Caroline took care of me like a boss....errrrr bosses. Best store in the OKC area. Thanks for the foot rub too James!!!

Joshua and James were great, helped me with what I needed and did so quickly, I recommend them highly.

Joshua saved us a lot of money and was very courteous. Good guy!

Joshua helped me fix my voicemail problems very quickly and easily. I cant thank him enough for getting it taken care of and fixed extremely quickly

Lauren was very helpful explained everything fully.. couldn’t have asked for better customer service

Worst T-Mobile experience I ever had. This girl sold me 2 iPhone 12s then couldn’t activate them.. had me leave my phone with her for 2 and a half hours and couldn’t do a damn thing she was letting one of the phones die when I got there sans wanted me to leave them again. Then she tried to explain to me how to do her job at home! Lol I am not a technician. She needs to learn how to do her job. Don’t waste your time going to this useless store

My person helping me was Fayth she went way out if her wsy to help me she explained everything to me so I understood everything she is awesome give her a raise

Thank you for everything y’all did for me! Was a lot for everyone, but y’all did it. Thank you Joshua, Lauren and everyone else that helped !

Joshua was awesome. Definitely only asking for him when I come back

So helpful from the moment I walked in the door. They also got my in and out in a timely manner. Not pushy 10 stars!

Lauren was phenomenal. She helped out with everything and was extremely nice.

Joshua was incredible very polite and helpful. Great sales associate

Joshua was friggin AMAZING! And he made my day, and got my up and running for work! Thank you!

Joshua did a great job helping us pick out a phone and get it set up!

Went in to speak about getting my sprint phone unlocked with plans on activating it for T-mobile service. After being told by Sprint Customer Care that I could indeed go to a T-mobile store to have my old phone unlocked I went to this store. I started to explain my situation and was told to contact customer care. I explain that I did and they told me to go to the store. The representative just stared at me for about 10 seconds and repeated that they do not unlock phones at the store and I would need to contact customer care. I left and probably will take my business elsewhere.

James and Lauren were amazing.....answered all my questions quickly and was very friendly.....thank you tmobile for such great staff......

Had to much fun here made the experience interesting they were all so sweet and funny

Joshua was awesome today!!! He was even awesome with the two people ahead of me that he worked with!!! Highly recommend!!

I went to the Moore store today, it was my first time to go. A girl named Kimberly greeted me and was happy to help switch my old phone over to my new one and she also put a new screen protector on it too! I will definitely be going to the Moore store from now on. We have been withT-Mobile for over 25 years and its nice to have people that are willing to help someone with their cell phone needs. Thanks Kimberly I appreciate you helping me today. 😊

James is always so helpful when I need assistance. I come in at least twice a month for a new screen protector and he is always so friendly and kind.

Joshua help me on my new phone and do a great job on tell me everything about the phone.

They were awesome!! Amazing service ask for James and Caroline

Tyler was awesome! Took care of my needs super quick & perfectly!

Joshua was very informative and patient when helping me select a new phone and setting it up.

Joshua did a very fine job! And I appreciate it!

This store location is terrible! Every time I’ve been here it takes forever, you can literally walk in and wait 30 minutes or longer before anyone will say anything to you. Very poor customer service!!

Abigail was super quick and friendly. Awesome service

Abigail and Jason super big help today getting my new phone today super awesome

Expect long waits, and slow service. Cell service is spotty all over the city. And under staffed at this location

Everyone was so nice and helpful and friendly! I will definitely come back here! Dexter and James were awsome!

My wife and I want to thank faith for taking care of us! Fast, efficient and showed us nothing but respect. Deserves 10 stars

Joshua was very helpful and tried to get me in and out as fast as possible! =)

I walked into this Tmobile store to upgrade my sons phone for his birthday. (I usually use this store). The young lady helping me, she described herself to other staff as a keyholder, was rude and condescending. I kept my business there because Im lazy and it was sons bday. Had it not been, I would have left and given the commission to someone else.

James mac chris dex are a awesome team! They were very helpful and nice! They made our experience enjoyable 😃

Fayth and James helped us out with switching to T-Mobile and they were so awesome and helpful! They made transferring over a breeze and painless! Anyone in Moore of 19th Street needing to switch to T-Mobile go see them!!

I’m from Houston born and raised. On my trip out of town. I had to stop by a t mobile store. And I happened to walk in this store. I just gotta say whoever is the assistant manager. I think his name was Josh. He was incredible and very knowledgeable about their plans, prices & even new items. I honestly didn’t even need anything more than a charger and to ask about my LG tablet troubleshoot. He sounded very informative without seeming like a cheap car salesman. Trying to get over a man from out of town. To have someone I didn’t know and to be in a place I never been. He helped me feel comfortable and like I knew him my whole life. This was definitely a great experience & genuine exchange in this crazy time we are living in. I’d refer anyone in a 50 miles radius to check out this t mobile.

Joshua was great and helpful thank you for your assistance.

James was very friendly and funny. Will definitely come back to this store.

Lauren was the one helping me out and she was extremely nice and helpful!

I want to share my experience with this location. First of all the absolute stellar customer service compared to the corporate location on 240 and Santa Fe, Oklahoma City. I gave up on the corporate location due to lack of extreme frustration of them sending my phone in on the 6th of January and no one knowing were my phone was by the end of January. That location said it was with the insurance company and they had no way of tracking it, the insurance company said it was Sprint and Sprint blamed it on T-Mobile. The 240 location would not help in any way but to say call the insurance company. This would not be an issue if I had a phone all this time, but I did not want a loaner and pay 300 if I broke it. So I took a gamble on a local owned location in Moore. First day I came in and Faith helped me. So took all the information down and said a district manager would call by that evening. No phone call that night. I called the next day and was told the manager was there. I was on the line with first the insurance company and again they said that Sprint was handling the phone repair. Stenson went on the line with Sprint and was so helpful dealing with them. He handed me over to an associate named Dexter. Well guess what, Sprint did not handled it and I was there a total of 4 hours, and on the phone again with Sprint and Dexter was there all the way. I have to say that I have never had such an OUTSTANDING customer service experience in my life! I cannot say enough how much Dexter went above and beyond and tried everything he could. Thank you .. Thank you... Thank you!

Kris and other associates at T-Mobile Moore were very kind and extremely helpful in getting my family switched over from AT&T! Excited to be doing business with them!

Josh freshboutnof training was a beast at helping me with all.my complicated questions.

Quick and easy service. Thanks for your help, Lauren!

The service was good. I wound up purchasing another phone.

Joshua helped a lot with me getting a new phone and helping with everything I needed, he answered all my questions, and he was very genuine with everything.

I absolutely hate going to the T-Mobile store. Everytime Ive had to go in there its over an hour. I dont know If theyre understaffed or what but I went in there today to get a replacement phone (I had gotten an e-mail it was ready to be picked up) was in there for over an hour then the guy there skipped me and helped someone who arrived after me. I ended up leaving because I had my 3 small children with me. So disappointed

I don’t know if I will be mad or be happy when I go to the store I ask about my screen protector the guy name James he said it was free blah blah and he said we will order it for you.. Yaa he got me one and of course I got the wrong one I have iPhone12 pro but he got me iPhone11 pro max soo I was disappointed. And when I got to the store the lady even let me pay for the exactly iPhone12 pro screen protector soo now I have the wrong screen protector that just a waste.. I was just disappointed like I even say to the guy 3x I told him I have iPhone12 pro but still insisting to order 11 pro max soo BS..

Very helpful and easy to work with. Workers knew what they were doing and got us taken care of in a timely manner

This store is amazing! Trey is the best, very detail and Thorough. The customer service I received today was Spectacular something you don’t see very often. Thank you Trey For not being a pushy sales person but took the time to explain in detail every phone I had questions on.

Joshua is great and Hilarious! Highly recommend!

I’m actually really upset with this store. I originally gave them a 5 but after looking at my account I realized they signed me up for Apple care even after asking and me saying no. On top of that the guy answered his personal phone in the middle of our interaction. Very poor customer service at this store.

👎🏼 I brought in my new phones and SIM cards to get them activated. The employee put the SIM cards into the new phones and instead of activating them he told me I would have to call customer care to get them activated. Really?! That’s why I came to the store! Instead, I received no help and was sent on my way to deal with it on my own.

The people at this store are amazing. I needed a USB OTG adapter for my phone. They had exactly what I needed, and got it to me quickly. Highly recommend them. Fantastic customer service!

Horrendously slow service. Entitled Attitude of employees makes it worse.

Absolutely the best service I have experienced. I will definitely go back to this store.Awesome environment everyone was friendly and made the time go by. Fast even if it took a couple hours to transfer my stuff to new phone

Tricia helped me find a great phone with a great deal. She was very patient and helpful the whole time. I highly recommend her to anyone .

I have been in multiple times over the years, Tricia and her team have been the best team ever. Always doing their best to get my issues resolved fast and accurate.

James was amazing and very helpful!

James was patient with me and even helped me with lowering my plan !

Josh and Mac saved my life. Sprint was terrible and they worked with me to keep my sanity whole and funds high!

The t-mobile team in Moore have always been very helpful and able to answer any questions. Adding lines has been easy and quick too! Just got a new phone and they also were able to help me transfer everything over.

It was very busy but we got our issue resolved and they were very friendly.

Joshua dod a great job today.

Josh was so helpful and extremely patient with us!!

I had the best experience. Tricia was so patient and helpful. I am not very tech savvy but she put me at ease and answered all of my questions. Definitely recommending that store to everyone I know.

We had a wonderful experience with Josh while upgrading to our new phones. The last employee who set up our accounts was not knowledgeable and thankfully left the company. Josh was able to remedy our account and get us taken care of with ease. Thank you! We will continue to make the drive to work with him.

Top notch customer service.. Trey and Tricia were soooo helpful and so nice! Two different visits! Glad I switched to T-mobile... Thank you!!

I spoke with the manager and he was not very helpful. I got way better Customer Service when it was sprint.

Went there to get my screen protector replaced for the IPhone 11. Josh is his name. He put my new screen protector on and it is flawless. He also got me to get a better case. If you go here ask for josh.

James at the T-Mobile store on 19th in Moore Oklahoma whats phenomenal my phone was doing something really weird that he couldnt even figure out and so he got online with customer service and got me taken care of promptly and politely.

Fast and friendly service.