Customer service is fantastic. Theyre very knowledgeable too. Will only go to this cricket store.

Great prices Friendly Associates and very knowledgeable

Joel was so helpful in setting me up with my new phone as he always has in the past. He is a great asset to your company. I will stay with cricket due to the wonderful customer service I and my friends receive. Thank you.

They Re-Started my phone but DIDNT show ME what they did!!!Is must I keep VISITING their store?!

Two years ago I left a cricket review and honestly it was not great.. It was just a bad day I guess but since then this is the only Cricket store I will go to.. N theres quite a few to choose from... They really r always very helpful and friendly.... Just a comfortable atmosphere... Thanks!!!!!!!

Love the service at my local Cricket. The manager, Joel is always Amazing. He is very friendly, intelligent and helpful. Cristiano has already shown himself to be the same. We highly recommend them and this location.

Came in to pay my bill the mánager Joel was very professional and even helped me save a few dollars after reviewing my current plan. He is awesome I will definitely return because of him. Hes a keeper. 😊

Stephanie was very helpful in picking out the perfect phone for my daughter. She was patient, answered all of my questions and provided exceptional customer service!

The store manager and associate were super helpful with setting up my unlocked iPhone. Even tho it was a simple fix they took time out to make sure I knew what I did wrong and how to fix it.

Excellent!!! Joel and Cristino both provide amazing service!! They were able to answer all of my questions.

I love cricket wireless. Every time I go Joel hemenwayis always very helpful and very nice. I have had alot of other cellular services and the dont even come close to the wonderful service and great prices.

Great people, great service and really helpful. Went above and beyond and very personable. Put cricket in NY to shame! Thanks guys!

This is simply the best Cricket location in New Bern NC. Get there as fast as you can and switch to Cricket!

Last christmas I went in to add a phone to my plan. I added a case and screen protector to the phone and it cost me $245. I went to the one in havelock and had a phone added to my plan, SAME phone, and it was $63. The guy in new bern over charged me. I have also gone in there cause my phone was messing up and he didnt even try to help. He looked at it hit the power button and said ive done all I can do youll have to get a new one. I will never go back to the new bern store Joel is not helpful at all.

Some great employees. The one guy, short guy with a mustache, beard, and tattoos, dont deal with him, deal with the Spanish reptile Lady. Now Shes good. Hes why I habe only 2 stars.

Always so helpful

Very helpful and friendly staff! Save a lot of money over att with the same great service.

Hi Im a Cricket customer and an I went to give the employees at crickets in New Bern the best best best because every time something goes wrong with my phone I bring it to them and they really fix it for me and no time I went to Boost Mobile to trade out a phone and they swiped my Cricket phone they totally clean my phone off and Im like what the heck so Boost Mobile is not for me Cricket is the way to go they the best best best

Very friendly, knowledgeable, takes time to explain. Very good customer service. AAA service.

Very helpful bunch of guys

Awesome Customer Service with Chris!!

Excellent service

The staff here has done a great job fixing the problems we had and have Ben great to work with. Thanks much

THEY WENT OUT OF THEIR WAY TO HELP IN EVERY RESPECT!! I could ask for better.

Dont use their company but nice employees

Just wish be could be more patient with me.

Always excellent customer service

They did not have a varites of phone they only had two kinds

Great price plans. Coverage everywhere legit

Great customer service

Always friendly and courteous

Worst customer service by Joel. Wouldn’t recommend this location to anyone

Great service great staff

They have great plans

A ok

Not a friendly or welcoming environments.