Jimmy Reuter was very helpful in upgrading my IPhone 6 to IPhone 13! Being that it had been a while since we changed he explained all the benefits of new phones without being pushy or rushing me. He made buying a cell phone and package more comfortable that I thought would be! Would definitely recommend Jimmy!

It was a Great Experience. We got Great Service also. The Sales Rep was Charlie. I would highly recommend dealing with him. All of our cell phone needs were taken care of.. A+++++ Service

Sales person some what helpful didnt explain how to operate new phone very well .. couldnt transfer all data to new phone.seened to be in a hurry.

Emily was very helpful helping me activate a new iPad. I feel comfortable recommending this store. Two thumbs up 👍🏻👍🏻

I have been a loyal verizon customer for over 28 years. I just received some of the best customer service from one of your employees. She was very patient and assisted me with my phone. I am pleased with her attitude towards customer service. Good job Ms Susie Ferguson.

My representation was personable and friendly and able to complete my purchase and activation with ease.

I have never interacted with such a terse, negative, and demeaning salesperson! I was interested in purchasing a new phone and switching to Verizon. She spoke in such an impatient and abrupt manner, I could barely communicate my thoughts and needs. Once she determined I had a Tracphone, her dismay was glaringly apparent. She kept demanding to know what my budget was and I kept insisting I didnt have a budget, just wanted to know available plans. Then she insisted I needed to know what phone I wanted but wouldnt listen when I told her what phone characteristics were important to me. I finally told her, I guess I should do more research at home and come back when I had a better idea of my needs and budget. She agreed. I then drove the extra 45 minutes to Best Buy and happily spent over $500 with an extremely pleasant and knowledgeable Verizon rep!

Emily has been most helpful. I saw 3 people before I saw her making 3 trips and she got it fixed and then some. Very kind, patient to a person who is not very technologically inclined. Absolutely a great and helpful experience!!!

Charles is the person to go to. Very professional and expeditious. He will help you get exactly what you need and is genuine in doing so. NOT your typical fake salesman- he actually cares about helping you out.I’ve been with Verizon since 2012 and he is by far the BEST person I’ve had the pleasure of doing business with.Great establishment.Give Charles a raise.

Brittany is BRILLIANT. I’m computer illiterate and she sorted out my internet connection. Charming. Patient. Kindly. Not sure why she isn’t running this entire office. Rosie AInslie

Brittany Hawkins helped me today.She was FABULOUS!SO patient, kind, knowledgeable, calm....and answered every single question with the above characteristics.And believe me, I KNOW I asked lots of questions!!!Go Brittany...thank you so, so much...you are greatly appreciatedXxxoo

Emilie went over and above my expectations of what a salesperson is responsible for. She was so patient and persevered until my problem was solved!

Emily was great she was very helpful. Recommend her if you need help. She went above and beyond helping me and my husband today.

I went in to upgrade my phone and Jaymie was very helpful, and super nice.

Sol Paul was the absolute best!! He gave knowledgeable information and excellent service!!! Thanks so much I believe its time to switch to Verizon!!!

Martha handled everything perfectly! It was quick and a lot easier then I expected. She was even able to get me exactly what I wanted:)

Tameka, my Verizon representative, was incredibly helpful. I had lost my phone, couldn’t remember my pin, etc, etc. I was thoroughly frustrated but she calmly, expertly, and sweetly navigated the system to get me to my goal of a new phone. I recommend this store and especially Tameka.

The team here is great and really works hard for you. They went above and beyond for us on my wife’s new iPhone for her birthday!

Tameeka was awesome! She helped our family get switched over to Verizon. She was helpful and patient and made the time spent pleasant. We will be going to her for our future phone and hotspot needs!

Martha at the New Bern, NC store is the best. Everything about her makes the visit to Verizon so enjoyable.

My husband and I had a great experience with Fen! He helped us set up a new customer account with 4 new phones, phone lines, protective cases, and the works! He was friendly, professional, funny, and overall extremely efficient and helpful. 10/10 stars for Fen and his excellent customer service!

Brooks took considerable time while attempting to fix my phone but it was defective. Usually salespeople take c advantage of these types of situations, however, Brooks didnt try to sell me something until I said I was ready.Then, he helped me find a phone that would meet my needs as well as give me the best financial options.Brooks took the time to help familiarize the new phone as well as tell my husband the best local eats.If you need help with a phone or shopping for a new device, see Brooks. Hes knowledgeable, friendly and professional. He wont push you into something you dont need or want just to make his quota.Thanks Brooks!

Emilie Cary was outstanding in answering questions and has been so very helpful. Thanks Emilie!

If you need assistance ask for Emilie Cary. She is a professional with a friendly helpful attitude. She treats everyone as if they were family. She will get you what you need and ensure you are satisfied. Thank you Emilie !

Jim Reuter- Great service, I was in and out in 35min. Upgraded to a new Note-20 Ultra, Salesmen explained everything in great detail so there would be no surprises. Dont go to Verizon corporate store. They dont give a Sh!t.

Excellent service knowledgeable rep .Jamie was great

Emilie was great to work with .She was pleasant to be with and helped me tremendously with my husband’s new phone.

Sent my nephew here to purchase a prepaid device. And only a prepaid device. To put on an already active line that he had an active sim for, and the sales rep tried to get him to add a while new line to an account that wasnt even his. Called my mother in California demanding her pin code ro access her account. Was hostile over the phone with my mother. And when she tried to explain that all he needed was to purchase a device the rep said that was not possible when. DO NOT COME HERE THEY WILL PUT FRAUDULENT LINES ON YOUR ACCOUNT TO MAKE A SALE. HORRIBLE CUSTOMER SERVICE AND EMPLOYEES WITH 0 INTEGRITY JUST TO GET THEIR COMMISSION. THESE EMPLOYEES COMMIT FRAUD!!!

Very helpful, wonderful service and talked us through our LG Velvets having slight problems. Very friendly and sociable and quickly fixed a flickering light in the bk. Glad to be back with Verizon

In the past I had not had a great experience at this location, however, the stores customer service has greatly improved. The sales associates were timely, attentive, and courteous. Doug was our sales associate. He helped us order our new phones, got us on the plans that would be most sensible for our family, made sure we had all the discounts we were eligible for, and then stayed late to get our phones activated! Unfortunately, he did such a good job, that if I have any problems, I will be blowing up his phone for help! hahahaha!

Ashley was very helpful she was friendly and knowledgeable about the phone I was getting.

I had trouble with my tablet..and Charles Ward fix it for me.. great service Charles..at Cellular sales/verizon

Terrible, I dont know how to fix the phone which came from them are they for real

Emily was very helpful and knowledgeable. Good service!

Great personal service by a very competent and professional agent.

The lady who helped me needs to find another job

Great customer service and very helpful when trying to find a new phone to fit my familys needs.Thank you Verizon in New Bern for your awesome service!

Very professional, and good knowledge of phone and information.Great experience.

I went in today and Emilie to Verizon and she was everything and more. Her customer service was above and beyond anything I could have asked for. She was amazing in helping and she didnt stop until she got my phone right.

Doug did an awesome, speedy job getting me set up with a new Google Pixel 4a!

Nice place just got a new .velvet

Charles was so helpful. He was very patient for 2 and a half hours on the phone with Verizon headquarters and Asurion to get a warranty on a tablet.

I felt i needed to say something about the manager here martha she asked one of her employes to pretend to be someones husband while on the phone with customer service meanwhile my id is getting checked to insure im who i am to buy a phone i will not be returning to this fake verizon store

My husband Michael and I went to the local Verizon store here in New Bern because my battery was dead, and I needed a new phone. My husband was not going to get a new phone. We worked with Tamika. By the time we were done she showed us how we could both have brand new phones, for just a couple dollars extra a month, we never felt pressured, she was a joy, very personable, spent a tremendous amount of time with us. Went over all the basic sales items, did not try to sell us anything that we did not need. She did all the setup, took care of everything, and by the time we walked out we had working phones at 4 ready to roll. Could not be happier.

The experience here today was very helpful and Emily was really nice

Went in for more storage and ended up with new phone! My service tech was most helpful, helping this older woman understand the features of this phone. It is an upgrade of the old phone, with better camera and lots more data storage. LG Androids are my phone of choice!

Had to purchase a new phone quickly and luckily found Daniel Lawson at our local Verizon Store. Absolutely a top notch experience due to his efforts and abilities. Never felt rushed!!! He offered plenty of suggestions and was just as pleasant and helpful when I returned two days later for some help finishing with the set up of my phone. Many thanks for his above and beyond customer service!!!

Emilie gave us great customer service today. Very helpful and really knows product. Enjoyed working with this rep.

So I just have to give a huge shout out to Tameeka Green @ Verizon Wireless in New Bern! Not only was she extremely helpful and informative about the phones, device features, and plans Verizon has to offer, she has made me fall in love with my new IPhone 11 Pro Max. 😍 It was absolutely the best and easiest experience I have ever had with Verizon Wireless! You are the best !! 🙌 😘❤️ Highly recommend an appointment with Tameeka in New Bern!

Emilie has gone above and beyond when it comes to customer service. It has been a pleasure working with her.

Greatest help I ever had. Lets see how long the phone and its serv irvive will last

I am very happy now that I have a phone that works! It was scary. My iphone7 said no service and my husband had service. All is good now because Charlie B. from the New Bern store explained the problem, gave me some options and now I have a phone ( with my contact info) that has service. Yeah! Thank you, Charlie for being so courteous and professional.

Knowledgeable and timely. Excellent service.

Thanks to these guys I was able to get my family away from Sprint. Had a terrible experience with Sprint customer service all around. These guys made the transition as smooth as possible and assisted in getting the best deal possible for a family having five smart phones. I greatly appreciated their assistance.

We have been buying cell phones for many years and with various companies. In those years we have had some excellent sales representatives, but none comes close to Waldo Alicea in the New Bern NC store. Waldo possess the ability to listen, discern and respond to customers needs guickly, satisfactory, and professionally. Waldo needed all those skills in helping a customer from hell - me. He spent much time and in a awesome way made sure my problems with my phone were solved. In my book Waldo Alicea is the best of the best!!

Incredible place...best Verizon. Store better than corporate stores..better deals..more attentive sales staff..walked in there 5 min to close to get a cable...they treated me like it was middle of day...no hurry at all...ended up sitting down past close and got a deal on a new line of service and saved $50 a month..and got unlimited data!..☺️

Amanda went above and beyond to make sure we got the best plan for me and my wife she stayed an hour later just to help us.Took our daughter back the next day and again she stayed past her time to get off and helped my daughter get her own plan which in turn helped us. Went back on Sunday the next day to get screen protectors for our phone she and another coworker stayed behind 2 hours to put screen protectors on our phone and help us with other things we needed. Amanda is funny and outgoing she will have you entertained the whole time you are there.

Doug is fabulous, patient, and understanding of those of us that dont understand technology. He was very patient and helpful. Highly recommend coming to see Doug at Verizon in New Bern!

If you go to this place, make sure you ask for Verizon Waldo. The very best customer service you could ask for. He is extremely professional and great at what he does and will still take care of you after the sale!!!

I just bought my new iPhone and I have to tell you that as a 60 year old lady I have a fear of new phones! Martha Garbarino makes the whole process SO EASY! No panic attack for me today!! She made sure everything transferred and showed me how to use the phone...several times! She walked me through the facial recognition and all the other features!!! She has made it all effortless in her friendly, calm manner!! She is the BEST!!!

My husband and I upgraded our phones just after Christmas. Natalie was very knowledgeable and helpful through the transactions.

Today a friend and I visited the New Bern location and had a wonderful experience with Amanda! She was great at her job and made us feel very welcomed and informed with what was important in finding a new phone! She not only went above and beyond to make sure it was the right phone and plan but gave plenty of options and suggestions that made the experience better than expected! Thank you for your time today Amanda and look forward to visiting again soon!

Polite and so very helpful

Best looking Verizon store Ive ever been in the past 15 years. Comfy chairs to sit in for waiting and the employees are fast, knowledgeable and very courteous. I wish we had a store designed that way here and people who were as enthusiastic to help you as this one. Thank you for setting me up with new device.

Very nice people and very helpful

We went in to the Verizon store in New Bern, NC today to get help with our data usage and to inquire as to when we would be eligible for two of the three phones we have with Verizon to be upgraded. Our rep was Stuart and we were extremely happy with our interaction today. We were able to upgrade both of the phones and he patiently and thoroughly explained all of the upgrades and changes we made to our bill. He also helped us with an upgrade to our childs phone who is away at college. Stuart made this entire experience most pleasant - he is an asset and brings a lot of class to this Verizon location. Thanks!

My experience at the Verizon store was very good as Charles was very knowledgeable, courteous and efficient. Thanks for hiring him. One of the others reps offered to help when I went in to pick up my phone, but when he heard I was picking up a phone, he declined helping me, informing they work on commission so it would be better to speak with Charles. That was very disappointing. Too bad they can’t all work together helping each other help the customers. Now THAT would be refreshing!

Went in to upgrade. Dealt with Nick. He was great. Knowledgeable and gave excellent customer service. I ended up adding another line and getting a tablet. If you ask for Nick Cuba you can’t go wrong.

Went to my local New Bern Verizon, Tameeka was an amazing representative She was very knowledgeable, helpful and friendly while not making me feel rushed and found ways to make my plan affordable to me while ensuring all my discounts were applied. Looking forward to future business with her!!

Not a good experience at all .

Katelyn was most helpful, she answered all my questions! She was able to make the whole experience of getting a new phone enjoyable. She is quite knowledgeable but was not afraid to ask questions of another when she didn’t have an answer instead of bluffing,which I much appreciated 😊

Walter was great. I called the store to check if the phone I wanted was in. It was. Told Walter I would be there in 5 minutes. I walked in the door and he had the phone waiting on his desk. Total time in the store was less than an hour including appropriate upsells. Thanks again Walter!

Had a great experience with Cellular Sales and Nick Taylor. He helped me port over a iPhone I had purchased with no pressure to upgrade. His knowledge of not only the phone but the auto chargers and cables helped me make the best choice. Most of all, if I have a question regarding my service or my phone he is always quick to get me an answer. I know he has a good number of customers but he makes you feel like he is always working for you. Even now that I live out of his area, I will travel back to work with him.

Charlie Badger provided wonderful customer service.

Daniel was very helpful. He spent a lot of time with me. He waived the restock fee because I did not understand the original sales person. He is very knowledgeable.Daniel just spent an hour at my house trying to fix my router that would not connect to my new iPhone or my iPad. He got my me iPhone connected and also installed my Life Proof case on my iPhone. You should be so lucky to have more employees like Daniel. He is definitely a keeper.

Great service from Mr. Brinn

Associate, Crystal Sekula, gave EXCEPTIONAL customer service last week advising me on a new phone. Her communication skills were superior and she made the experience fun and time efficient! While I have not had a bad experience; after being a customer for the past 19 years..., Ive yet to be this impressed customer service wise and I was debating switching to a competitor. Being from out of town, Id make the effort to go back to this store location to do business with her again.

KUDOS to New Bern Verizon for employing Charlie Badger!!! CHARLIE was knowledgeable, eager to help my husband and me with an IPhone problem and data usage issue. He explained things succinctly and was most polite and patient. I predict a bright future for Charlie Badger! He deserves more than 5 stars ✨ !!Becky Desmond

Great customer service all during my experience...Martha is the best.. a very knowledgeable representative.... answered any questions I had... a very easy transaction!!!!

I recently purchased a new phone from the Verizon Store on MLK Blvd in NEW BERN, NC. I have to confess that it was one of the most pleasant shopping experiences I have ever encountered. I was greeted by a very pleasant sales person, Leigh Ann Simpson, and she knew all the right question to ask, concerning what I was interested in purchasing, as far as a phone and my service options. She communicated with me on a level that felt genuine and understandable. My experience with Leigh Ann and the entire staff at this Verizon location was exceptional, and by the time I had completed my purchase I felt like someone actually cared enough to listened to me and recommend ways that I could use my phone in coordination with my computer to run my company!

Ashley was very helpful 😊 and knowledgeable. She fixed my phone, informed of a way to get a better phone and told me who to contact about my poor signal at my house.

Nick C. helped me straighten out a problem with our bill. He was very courteous, helpful and determined to get it right for us. He is patient and understanding. I would recommend you ask for Nick when visiting this location.

Just visited cellular sales New Bern. Had a great experience. Katelyn and Nick were very helpful with taking care of my needs. Very knowledgeable people showing a great willingness and desire to give me assistance and help.

Katelyn DeRouin has helped us tremendously. She explained things so well. We have bought several Verizon and by far she is the best. She should be recognized for superior customer service.👍👍👍👍

I am so pleased with the service that we received at this store. The people were nice and helpful. I couldnt have ask for a better experience. And a big thank you to the nice gentleman that helped us. His name was Rick. Next time we need anything we will be using this store.

I was on a time crunch this morning needing a new phone for myself. Otis helped us out and made getting two new phones quick & easy! Also answered every question I had about the billing and the phone! 10/10 Hes the best!! Thanks Otis!! 😁

CAME IN TO GET MY DAUGHTER AN UPGRADE ON HER PHONE, AND DANIEL WAS WONDERFUL. HE WAS EXTREMELY HELPFUL AND FRIENDLY. HE WENT ABOVE AND BEYOND TO MAKE SURE WE WERE HAPPY AND UNDERSTOOD EVERYTHING. HE IS GREAT!!!

Love my new phone!!! So fast an easy. Great service!!!

Having so many issues with the refurbished tablet my aunt bought while she was up visiting. The tablet stopped working as soon as she went back to Arkansas. She had to take it in her local Verizon store to exchange it. Not only that, now Im being told that her plan was not adjusted to lower her monthly payment like the representative touted. Her bill wasnt touched according to her local Verizon store in Arkansas. But the guy was quick to claim he could lower her bill, this and that. I forget his name but he was a prior Marine and wore glasses. Shes extremely unhappy with the service.

Probably the least helpful they could be. The first time I went in to suspend one of our phone lines due to my husband being deployed and they told me to proceed I would need our user code. The employee did not made eye contact, looked at my chest the whole time and basically informed me my husband should have taken care of it before he left (which is none of Verizons business). I returned with the code for them to tell me that I need to call customer service and they could not help me there.

Retired Marine Mike was absolutely amazing today helping me find the best phone and best deal. Five stars.

Martha has been great helping me out! She knows the products well and is very patient helping with the new setup!

Doug was great. He not only helped pick out a phone, he took time to familiarize us with it. Knowledgeable and patient. Thanks 😊.

Katelyn was fantastic! She helped us sync our phone to our new vehicle. And even helped set our radio settings! We are not tech savvy! Thanks so much to Katelyn for her kindness and expertise!

I bought an iPhone for my daughter from this store. Unfortunately I did not read the contract thoroughly. Now to upgrade this it must be paid in full. That is not what I was told by the salesperson. So buyer beware of the contract you are signing. I assume the salesperson got a higher commission for this contract.

This store hands down has provided me with the best service I could ask for. Rick was awesome with helping me get a new phone. Since my new one from a week ago didnt work anymore. Patient and friendly. Thanks guys and girls at Verizon. You are the best.

Ive tried many a time to install tempered glass protectors to my phones and Ive failed Everytime. I called them up and even with it not being their protector (bought from somewhere else) they said just bring it on in, we will help you! Now THAT is great customer service

I came to this store with an issue of a slow performing phone. I have only had the phone a few months. I spoke with the in-store representative who tested the phone for himself and experience my problem. He, then, troubleshot up to his ability and then referred me to Verizon Technical Support. Through Verizon Technical Support guidance and the in-store representative hands-on examination, he learned there was a damaged part within the phone. It hindered the SIM card from functioning properly and reduced the phones performance.The end result is the phone working like normal, and I do not have to purchase a new phone to get my old performance.Both the in-store representative and the Verizon Technical Support member were knowledgeable of the product and the functions of its various features.I leave much happier than when I came in. Hopefully, I will not have any problems in the future.

My wife had such a great experience with Katelyn I had to ask her to help me. It prove to be an enjoyable experience for me also. Katelyn really knows her business.

Fixed my problem quickly and easily. Then found a way to save on my monthly bill!