Absolutely terrible experience. I took my Mercedes Benz there for a price on replacing the brake pads because they were rubbing and the mechanic at the front desk named Matt offered to give me a full evaluation of the vehicle if I left it with him for a few hours. When I went to pick it up it was leaking break fluid from the rear break line at a rate that was almost impossible to drive. Plus it was leaking from underneath the front as well. I told him it wasn’t leaking when I brought it there and he said well it leaked all over our floor in the repair station. So I said can you repair or replace the brakes system and he said no we can’t. He told me you should try the next mechanic shop up the street from them. WOW!!!!

I’ve been going to this specific Monroe location since getting my first car. My father knows the crew and trusts Matt a lot when it comes to cars. Me taking it upon myself to take of my car and learn more myself when I go to get it fixed, I’ve grown to trust Matt as well. He’s straight up and honest as well as patient with everyone making that things are taken care and that customers leave satisfied. Simply showing your customers about their cars a bit helps makes life go smooth and they end up coming back without a second thought. So yeah, definitely worth the money, time and visit down there.

Incredibly happy with my experience here! Ive only been to dealers and definitely was a bit hesitant but took the leap seeing as my oil desperately needed changing. Drew was amazing and went above and beyond; once he finished my oil change he informed me that I had two tire pressure sensors that werent working - I then let him know that they were new but were after market and just needed to calibrated and programmed to my car. Drew completely made my day after going out of his way to make sure I was 100% taken care of. Thank you, Drew!

This place isnt going to sell you services if you dont need it. I trust in the integrity of this company because if this is what Ive experienced that more than one location. Integrity is more important to them than making a buck off of you. This is the kind of company I like to do business with. The prices were better than anywhere on tires as well as in rotation included. There are many Monroe tires around the state so you will never be far from one. I guarantee you will be happy with the service that you get if everyone is like the two that Ive already been to.

The answer all my questions they were very thorough and very honest I am going back again to have the rest of my car fixed. Very respectable crew

Drew and Alex are lovely and kind people VERY informative and funny great place for your car needs ❤️#Killa 😂

Told my daughter to go there for an oil change, never again. Exactly one week later, she had to have her oil pan replaced. She heard from a few others about similar experiences. They seem to do this to women who dont know cars. Thanks Monroe, thought I could trust you.

These guys were very professional, honest, and fair. I went there for 4 new tires and an oil change. I asked them to go ahead and do an inspection on it (I just bought it and Im driving it to Oklahoma). After they inspected the car it was decided that only 2 tires needed to be changed. When a couple of other things were found he brought me out to the shop, and showed me what the issues were as he explained them to me. He also told me other things to watch out for or that would eventually need repaired just not today. I really liked that he didnt try to coerce me into parts/services that werent needed.

These are nice, great professionals who always take great care of my car. Always great customer service too. Trust these people, thanks.

They disconnected my emergency brake and were unable to successfully reconnected

Friendly people good prices they fix your car pretty quick, I give them five stars, I highly recommend it.

Drew And DJ were extremely helpful ! Thanks Again. Appreciate it I didn’t even have an appointment just a regular walk in and I was still in and out. Thanks for your service.

Very slow!!! They advertise that you dont need to wait for your car for an oil change but my car has been there overnight and they wouldnt even start working on my car even though I had a 4 pm appointment. They had no problem taking in cars that kept stopping by. This was my second time with them and still, they have disappointed me. They are still slow. No wonder theres not a lot of cars there! So understaffed and rude. Wouldnt recommend going back here unless you want your time wasted.

Great service, friendly staff. Thank you

Tire blowout (the insides were torn & eaten up) while driving in left lane on 84E on our way from downstate NY to NH for a drive-in live concert. As the BF was putting on the spare to get us to the closest shop that could help us, I called Monro tires who had the tire we needed! Kindly greeted us as soon as we drove in with a bay waiting. In 1/2 an hr they had the rim on a new tire, balanced, spare back in its spot & new tire on! Im spacing on the gentlemans name who helped us out so quickly - he was simply amazing & kind - a chihuahua lover to boot! We, along with Nino & Nadie, thank you kind sir for your speedy help getting us to our destination safely!I grew up in an auto repair shop - this shop was kind, quick, fair priced & great customer service! Felt very luckily our tire blew when/where it did cuz these guys were fantastic!

I got my oil changed and after Ive had leaking fluid all over my engine causing it to smoke and a caliper that locked. I didnt have any other problems with my car untill after my visit.

Very nice, helpful put my mind at ease, thank you. Will bring my car there to be fixed if needed again..

Great Customer Service, Drew gives you honest advice. Have coming here for years. Thank You.

This has always been my favorite location to get work done because it always gets done correctly the first time. Drew is an amazing mechanic, extremely knowledgeable, courteous, and always available to listen and answer every question. I try to recommend all my friends to this location, and look forward to many more pleasant interactions whenever I need repairs done on my vehicles. Strongly recommended service and personnel.

Amazing service! The owner, Drew, is a chill, down to earth guy, and they do great work! I want to support such great service because every time Im in there they get me in and out as soon as they can and they dont cut corners. The staff are all great and I would highly recommend this place!

Great place! This was my first time using their services.The staff was very friendly and about their business. Drew was very thorough with changing the break and power steering fluids. I had left it too long and he made sure my systems were completely clear before releasing my car.

Great service. I go to this monroe everytime I need a oil change. And they will have you in and out in no time.

Recently started going here after a friend recommended their services and they are super helpful and professional. Drew the manager is always willing to help and if it’s not fixed the first time they will take back and keep looking to make sure the problem is fixed. So happy I finally found a place, had horrible past experiences with mechanics/ techs.. This is the place to go!!!

I had a flat tire that needed to be plugged and then balanced. This was the only garage I could find that would repair the tire with short notice. Drew was very accommodating and technicians were polite and through. I would definitely recommend for any repair needs.

First time here best experience of my life. Everyone their helpful and nice.

I went in for an oil change. Eric was worked on my car and there were a few problems he found from my last oil change. Eric fixed the problem and explained what happened. Even though it took longer than expected, he did a great job. Will definitely go back to Monroe auto with any issues w/my car. Great price for the service.

Awesome place. They put the back muffler in my suv in less than an hour and works really good. They also have different types of oil change you can choose from.Good job. They work really good and very honest. Ill Be back again. I Recommend this place.

My mother and I come here every few months for an oil change and we honestly have had a few inconveniences there but Drew is the reason we keep coming back. He is the manager and really keeps the shop standing. He is a great mechanic and works passionately toward customers to have a pleasant experience. I give him a lot of praise for sure, he is a great asset to Monro.

I’ve been a customer here for years. I have never been more satisfied with a car service business more than I have here at Monroe on West Main St. New Britain, CT. Each and every encounter has been 100%. The staff is very patient and explanatory. As a female my comfort level in leaving my vehicle in their hands is like eating the FIRST piece of Chocolate cake .Me. Hall is Awesome!!

My husband and I have been taking our cars here for a few years. We never have trouble getting an appointment and the Manager, Drew is great to deal with! Highly recommend bringing your car here for an oil change.

Super convenient and easy! No one pressures you in to anything and the lobby is welcoming and at times kinda fun! Would be doing future services here going forth.

The staff here are awesome, kind and understanding. I called to make an appointment to repair brakes on my Subaru. I was told I could bring it in immediately but I explained special circumstances that my husband had a stroke and was in a rehabilitation center near by. They said dont worry. You can drop off the car, get a ride back to my husband and when the brakes are fixed come and pick me up. They honored each promise. Fixed my brakes and I had my car back in a few hours. Being a woman I was doubly impressed that they didnt take advantage of me and tell me extra work was needed. They are so honest. Front brakes didnt need repair. Other shops would have taken advantage and told me I needed new front brakes. They offered prayers to us and made a difficult time easier to handle. I wish I could give them more than 5 stars.

Drew is awesome, very nice man. Always does good work on my car and my work fleet car. Always finds the problem and fixes it at a very reasonable price. Very pleasant to speak with.

I have been coming to this Monro for years and I trust these guys to do a great job. Drew in particular is very kind and knowledgeable. He took some time today to teach me some aspects about my car so I can make better decisions about my car going forward. This place is great and I highly recommend.

Mr. Drew was wonderful! He got my vehicle in quick and everything was done smooth and efficient. Great customer service!! Thanks guys!

Today. I went in for a oil change . the service was Great!! The nice guy Drew gave excellent service, very friendly and polite. And great communication skills highly recommended! Thats my place to go when i need service for my car.

Thank you Drew and Matt for always being such a great help and very courteous!! One stop shop for all your car problems!!

Terrific work performed by terrific staff. Drew provided accurate cost estimate prior to completing work on brakes. And no surprise repairs were presented during my wait. Work completed matched the initial assessment and at the price quoted. Drove away a happy customer!

The staff in Monro are very helpful. They give great advice and take their time on explaining the problem. Any time I have problem I go to them for advice and check up. They make you feel comfortable when you first get in the store. The store manager is very respectful and helpful. Because of that, I enjoying going there. I had referred all of my friends to Monro in West Main street in New Britain. Lastly, Drew is the right guy for the job. He has a great personality and always looking out for his customers.

Would not recommend coming here. I had an appointment last week for new tires and an alignment. Not only did the owner lie and say my alignment was done (when the wheels were not even placed on the car yet) he also was going to let me drive off without getting the service I paid for. It was only when I asked for a paper receipt of the alignment that he actually completed it. Not to mention the fact I was told about an hour and was there for almost four.Whether it was them just trying to short change a female or what, no business should lie and not complete a service which was paid for. Very untrustworthy and would never go back.

Called for an appointment and was taken in that same day. They changed my oil and rotated tires. Better price than my last oil change. Smart knowledgeable team good experience all around. On a side note several good places to eat very nearby. Something to consider during the wait.

Yesterday I called the New Britain Monroe and spoke with Drew. He helped me make an appointment for very first thing in the morning to have shocks installed all the way around on my SUV. I drove an hour and get get there this morning(I was first customer through the door)and explained what I wanted. They looked at the truck and gave me a quote. I accepted and left my vehicle in the morning. I asked what time they close and they said 5pm and that theyd have my truck ready way before that and theyd call me. At 4:45pm I showed up, cause they didnt call at all and to my surprise, they were not working on my truck. I asked the person working on another car if they had started my truck and he didnt reply. I walked to the bay and see my truck was never even started so I asked them to take my truck off the lift and I was gone asap. This was a $1,200+ job that I had the first appointment of the day for and they decided I wasnt important enough to even call and let know that they would not be even starting the job at all. The manager Drew was outside in a car with someone else just sitting talking and never came in to even say a single word to me. The person that was supposed to do my job was rude and didnt offer any apologies for this huge lack of consideration of my day. I took the day off from work, made the appointment the day before, and was first customer through the door. I woke up early and drove an hour to have this job done in confidence. I was polite, explained exactly what my day was like and that I needed the job done before the afternoon, cause I had a long commute back home. They offered nothing and didnt care at all whatsoever. I will never visit Any Monroe for any of the 4 vehicles at my home nor will I ever bring my parents car there for oil changes. This is the worst disrespect and lack of consideration Ive ever had at any auto service establishment. The owner of this place should strongly reconsider who they allow to RUiN their business. They seem to want to be selective on whos cars they prioritize in there. Its a long pattern if you read the reviews. I failed to read them and was burned badly for an entire day. ZERO RESPECT OR CONSIDERATION. I will make it my goal to discourage anyone I know and the people they know from going to Monroe in New Britain. Read the reviews and seriously look elsewhere. Appointments and bigger priced jobs dont matter and neither does good old fashioned customer service. NEVER AGAIN.

Went twice this weekend. once for an oil change and second time for tires. smooth process no hidden fees.

Always a good experience here!! Drew is the man he knows how to make sure my car is always good to go. The staff does its job never let me leave dissatisfied thank you.

After having a terrible experience at a VW dealership ! I brought my car to Monro Muffler on West Main st in New Britain to have my front Axle repaired. Matt who works there and who is very helpful, took me to my car to look at the repairs that needed to be made. Andrew and Matt took the time to explain the issue and quote me less than the dealership did. I even got a call from Matt as soon as the repairs were complete. If you are looking for an auto place that you can TRUST to have your BEST interest at heart, and work on your car with care, I would recommend bringing your car to Monro Muffler every time !!!!!

Drew has exelent managing skills.He does a good job always.

I always receive exceptional service when I bring my car to this location. Drew and his team, particularly Lorenzo because he serviced my car during my last visit, are the best! Thank you guys!!!!!

I’ve been taking my cars here for over a year now and never regretted it. Drew and Raachia really know what they’re doing. I trust them 100% with any of my cars that I bring in.

Quick speedy and reliable. very satisfied.-Matt

My guy drew really came thru! Drew as well as his staff are very friendly and helpful. Work in a timely and professional manner and are willing to not stop working until the job is done. As a college student who’s on a budget it’s great to have a mechanic with reasonable prices.

Great customer service!!!The store Manager Drew Hall was very professional and knowledgeable!

Brought my civic in Matt helped me see what was really wrong with my car he pointed out just what I needed and where I can get it from excellent service Highly recommend

Went in today for emergency assistance because my car started overheating on the drive to work this morning. The site manager was amazing! He made sure to check the car out for me thoroughly. Made sure I was aware of what they were doing the whole time, gave me reasonable estimates for future work that needs to be done and even offered to bring me to work in case I needed to get there before they were done. Recommend this place highly!

Drew was great. Explain what was happening with my air conditioner in detail. Everyone was nice to work with.

Drew was extremely knowledgeable, helpful and honest about the care and pricing of my car, thanks drew!

They are over their head with intermediate repairs after having my air conditioning compressor installed by them. In the process they broke the grilland left off the skid plate which I had to come back and retrieve at a later time. Now that its July and I turn the air conditioner on it doesnt work and I do my research on YouTube and Google only to find out that they install the compressor without the clutchI have included pictures of what it supposed to look like and a picture of what it does look like you can clearly see the clutch is not present. $1,100 they say bring it down so Im gonna update you all today...

Thanks Kareem for doing a great job! He was awesome! He let me know of the progress and was very attentive! He was very nice and knowledgeable. I’ll always come here for all my car needs!!

Mr. Drew was helpful. Quick and smooth oil change service.

Excellent service. Drew dropped me off while my car was being serviced then Matt called was soon as my car was ready. I have been going there for years and never had a problem with my vehicles.

Never fails! Everytime, Drew finds the problem and fixes it. Decent prices, would recommend Monro to anyone.

Shoutout to drew for making sure the oil change was finished in good time!!

Our family was halfway from Westchester County to Boston when suddenly all the dashboard warning lights came on. Just before closing time on a Friday we pulled intoMonro in New Britain for help and Drew could not have been more gracious and helpful. We needed a new alternator and at 7pm he called around looking for the part, found it, went to pick it up and then installed it. Drew saved us and we were able to make it to Boston that night. Such great service, he really went out of his way to help us. If you ever have car trouble in the New Britain area, definitely contact Drew at Monro’s!

Went in for a routine oil change and check up on the sound my muffler was making. After getting quoted for work that would be out of my budget I then asked if I could come back at a later date when I had the funds. The manager Kareem said “hold on I’ll help you out” and was able to lower the price and really helped me. I was then in and out within two hours and my car makes not a peep!

Very nice guy knows what hes doing! Great service we need more hard workers like him 😎🙏

Always helpful and good service...Thank you Lorenzo

Good service. Good and friendly shop manager .Only downside is you dont enough workers. One time I spent almost all day just change exhausted pipe and installation of new tires .there were only 2 workers and lots of customers to serve . This location seems busy .I have seen lots of customers leave because they cant waste all day for oil change or some minor service ...

Drew you are amazing- thank you for the free inspection in my car

Had an appointment for 3pm and was left sitting for almost a half hour with no help. This is actually my 3rd time here first two times where great. I understand a shop gets busy but you just dont leave an appointment customer there waiting whats the point of setting an appointment.

I should have been an easy customer- I know what my car needs and already lost my morning getting jerked around by Pep Boys. Showed up at 10am and was greeted before I went inside, gentleman asked what I needed and I said right rear shock, alignment and to have them see if the noise in my rear end is a bearing or brake issue. He asked me to leave my keys and hed call with an estimate in a little while.I never got a call from anyone, so at 2:30 I checked to see what the status was. I was told they were trying to find a strut assembly for my car so its cheaper for me, and he would call right back.Let me add that I know its not a rare part, every parts store in the area has it in stock.4:00 comes around, no call. At 4:30 I call to see why its been so long. I get put on hold and then hung up on. I call back again and am told they will need to call me back.I get a call at almost 5:00 with news that we found your strut assembly and it comes with a new mount(! Oh joy, it must be magic- I know it does) and will be installed with alignment for only $616.00I said- oh thats for two in the rear and not just the one? Then he tells me thats for one COMPLETELY ASSEMBLED STRUT AND SPRING PLUS LABOR. Youre joking right? The identical part is on sale at Advance Auto for $185. So approximately two plus hours of labor to bolt on a quick strut? After waiting 6 hours for a price? I said no thank you and Ill be by to get my keys.When I got there, I was tossed the keys without a word. My carpet is filthy with boot prints and my steering wheel is greasy.And nobody bothered to road test or check for the noise.Avoid like the plague. No respect for customers intelligence or time. The feeling is mutual!

The GM Drew and the rest of the staff always takes care of me very well. They’re always professional and dont waste your time. Most trustworthy mechanic in New Britain!

I have been going there for many years.Always helpful and accommodating.They always explain everything thoroughly.Drew is the best..has always been so helpful and very knowledgeable 😀

I had to pleasure to deal with dean when I went to purchase 4 new tires from this location. He was cool helpful and very informative about everything and every step of the way. I would definitely recommend coming here and getting new tires

No! just no! dont go to this one if you need help go to any other one!

A family friend recommended this place and told me to ask for Drew, he was VERY kind and helpful! Thanks to Drew my car is on the road running perfectly all in one day. No headaches, run arounds, or rip offs at this place! I would definitely recommend coming here

Super efficient. Super nice. Super informative. Easy in and out. Even gave me a discount because I was $5 short. I definitely recommend.

Had a great experience at Monroe New Britain. The staff greeted me with a smile, and was very knowledgeable. The manager K Estrada was very hands on and did the actual diagnosis of my car himself. He was not afraid to do the work, that he could have delegated. I would like to take this time out thank Mr. Estrada and his staff for a wonderful job on my car.

Andrew Hall the store manager was awesome. I like the fact that they take you in and explain in detail what needs to be done. Andrew made sure I understood exactly what the problem was and what needs to be done. He has the heart of a teacher. Definitely recommending this place.

Ive gone to monroe several times over the last 3 years. I must say that the personal service Ive received every single time Ive gone into the store has been top notch. They take the time to explain things. I am very pleased with the customer service Ive received and thats one of the main reasons I keep going back. I have recommend Monroe to several friends and family thanks to the amazing customer service. Thank you and keep up the hard work.

Staff are very kind and attended my vehicle very well. I recommend this place!

Had to get a flux pipe fixed. Andrew had to fix it and almost give up an arm and a leg but he got it done after a few days and it was a beautiful job. going to be going there even more for repairs. amazing staff. 10/10 would recommend.

Very courteous honest good customer service...

Came in and saw my man Drew who HOOKED ME UP!! Every car needs an oil change as certain as it needs gas. and although im not loyal to where I get gas, I am certainly loyal to Drew for my oil changes because its the lowest price (

I am very happy with their service. They are very professional and efficient. Drew and his team are the best and professional. They will help you out and explain everything in detail. Heads up to the team.

Drew and his team always do an amazing job and provides excellent customer service. Drew makes you feel welcomed and goes the extra mile to make his customers happy. I would recommend this location to everyone.

I give this place 5 stars and if I could give it more I would. Came in for an oil change and I was in and out. The man at the front desk had great customer service, as I dont know much about cars he explained to me what I needed. Thank you for great service

My boyfriend took my car there to ask a question about a noise coming from under the hood. Without my permission they tampered with my car taking off the engine belt then putting it back saying it wasn’t the problem and that the belt looked fine. They told my boyfriend that it’s the power steering pump and gave home an estimate. By time my car returned to my home my car wasn’t drive able. The engine belt was stuck and now the pulley is broken. They are now saying that the pulley was broken in the first place and they had nothing to do with it.They won’t take any ownership in the breaking of my car and it’s been two days since this happened. I called customer service and talked with location manager and nothing has been done. I’ve called probably three times and no has gotten back to me.

I can’t say enough about how Drew at Monro in New Britain, Connecticut helped my family out of a potentially very bad situation. We were half way to Boston when early in the evening, around 6:30, four or five of the dashboard warning lights came on at once, including the check engine light. With two more hours to Boston and darkness setting in, my wife and I decided not to take any chances. We stopped someplace in New Britain and called the nearest open mechanic. They replied that if we made it in before closing, only twenty or so minutes later, they would take a look at the car. To make a long story short, we needed a new alternator. Drew called around 7:00 Friday evening, found someone who had the model we needed, drove and picked it up, installed it and we were in the road to Boston an hour or so after we pulled in. To put it bluntly, Drew saved our rear-ends. We made to Boston late that night and our son was able to make it to his Saturday morning basketball tournament. Every now and then in life really good things happen out of the blue, often when you least expect them. We went from disaster to a feeling of great relief thanks to Drew.

For my first visit to Monroe for brakes the service and prices were so much better than a firestone or Goodyear I decided to get my tires done while I was there. I won’t get into detail on all that was done to my car but the gentleman I worked with was Drew so make sure to ask for him. He was able to work with my costs and it was better than good. Needless to say I found my new repair shop

Drew is a Great Manager (A1)who runs a Great Staff.. they are all friendly and do a great job.. I recommend this Monro here on W Main St. In New Britain Ct.Wouldnt go nowhere else as long as Drew continues to Manage this Monro...

Come in with my 2010 Dodge Avenger!!! Great place. I bring many many of my cars here. I can come for a basic oil change and get my tires rotated and insight on my brakes lifespan left. Whether it’s matthew or the manager drew. Always a pleasant experience. I choose this place over.

This is a great auto shop. Drew is a great person and he explained to me everything that was wrong with my car. Highly recommended!

Drew was great with his service for my oil change! Wouldn’t change a thing

Exceptional staff here . Shoutout to Matt who helped us out dearly. Not only a great worker but a great front desk person to meet when you first walk in. Recommend for any service you need with your car.

I stopped in Monroe muffler on West Main street New Britain to see if someone could take a quick look at my car because something was not right. I had no appointment but Drew had someone look only to find that my rotors and breaks were bad. They brought the old parts for me to see before replacing anything. This I already knew deep down. For safety reasons they took my car right in even though they were busy. Fixed my car and the best part it did not clean out my bank account.Thanks Drew and staff.Peace and BlessingsGertlurella Crockett.

I am always concerned about getting work done on my car. These guys really hooked me up. I received a quote from the monro located in West Hartford. Finally got all the parts I needed and scheduled an appointment for Sunday at the wrong location. These guys honored the verbal quote I received and made sure to make my car a priority. I am very pleased with the service here. They work hard and are very respectful. All I saw was customers being rude and complaining about things beyond their control. I will return for more work in the future.

I usually got to them for my oil changes when needed and they always let me know what service is needed for other things on my vehicle. Will be going to get my brakes done this weekend.Always polite, helpful and informative.

So happy with their work service on alternator in my Pilot. Been their customers since 2016. I’m glad that they give us a lot of tips and feedback

Drew was great, I got to work on time ! Thankyou !

Drew is very customer-friendly making sure youre happy with your experience at the New Britain Monroe

Great guy knows what hes doing he helps people thank you!