I had an excellent buying experience with Victor Cruz at the Mercedes Benz of New Rochelle dealership. Victor walked me through the car details that was right for me. There was no pressure at all. He paid attention to what I wanted and needed for my lifestyle. He was professional at all times and excited for my new car experience with the 2021 GLA, AMG line. My family and I thank you very much. My everyday drive is a thrill and a pleasure.

Victor Cruz was absolutely amazing as he was very authentic and knowledgeable. He made my buying experience painless, seamless and efficient. He has such style and grace. Victor was very courteous. Mr Cruz will be my car sales consultant for life. Thank you so much. I am a happy client.

My services experience at Pepe, Mercedes-Benz of New Rochelle is predictably perfect.The outstanding scheduling, reminders of my service date, followed up with reminder, get this, of “my” service department provider, Maria, who follows my car service start to finish, text me to tell me my car will be ready at 4:30, not just today, but for the last two years. Way to go Maria!! My GLK loves you.The service kicker, is always the latest loaner. I requested a GLC, GOT IT. Hello.My car was ready, waiting, washed up, and serviced, perfectly.Thank MR. Pepe!!You should be proud, of your team. Everyone is uniformed dressed, real cool, and masked up.I’m also a Pepe Porsche customer. ❤️

It was a pleasure to have worked with Victor Cruz to purchase my GLC300. He made my car buying experience so simple and easy as he was very attentive & knowledgable, and displayed such a pleasant & professional demeanor. His energy was so upbeat & genuine. Thank you Victor!

Horrible. All they want to do is upsell. One driver but yet they claim to offer a pick up and drop off service. My car was dropped off at 730 am the first appointment. And I didn’t receive a notification about “additional” services needed until 12:00. Which means in that entire time they didn’t even start my car that’s just how long they took to tell me that they think I should do more than what I came for. I missed my court date, and my doctors appointment because of this. If we are going to pay all this money for our Benz don’t waste it on the Benz of New Rochelle 👎🏾

I visited Mercedes Benz of New Rochelle with the exact car I had in mind. Thanks to Victor C. I ended up purchasing the car of my dream. He took his time to show me the car ins and out. After contemplating about colors, we started looking into other GLC vehicles. I explained my budget and maximum purchase price and Victor honored that. After I purchased my car, we kept in touch. He answered all the outstanding questions I had about the vehicle and its features. I would highly recommend working with Victor.

My experience here was exceptional. I’m delighted to service my car here for many years with no complaint. I had body work done and I’m satisfied with my service . John’s the manager is number 1 when I think of great customer service !!! Will attend again.

Super happy with my 2020 CLS450 4 Matic! Jennifer Magnan is a special person.. very helpful, kind and never tired of your questions. I definitely can say my best car buying experience at Mercedes Benz of New Rochelle!

I would highly recommend this dealership to anyone in the area. The service here is the best I have ever experienced at any dealership. ALEX NIKAJ was my salesperson and he was outstanding. He listens well, delivers exactly what your are looking for, very trustworthy and always makes me feel like I am getting the best deal. He always gets me a price better than my expectations! I will never go anywhere else for a vehicle!. You will not be disappointed here for sure!!!

I stopped by without an appointment and I was welcomed and had a sales associate help me right away. His name was Christian DePalma. The BEST DECISION I ever made! I had previously looked at few other dealerships and I definitely noticed the difference in costumer service. Christian had me test drive about 5 different cars that I was looking at, I was not rushed or pressured at all. He took the time to explain the different features with me for each car. I ended up buying E class 300 in polar white/ black interior, night package and it was exactly what I was looking for. I came back the next day to pick up the car but had a wedding that day so when I came in the morning EVERYTHING was literally ready for me ( and I am from CT, so I am sure it’s extra work for that to register and all). If you’re looking for a car, you must go there and ask for Christian, you won’t be disappointed. He made it all so easy! I love my new car!! Thank you to the team at Mercedes in new Rochelle, Michael the manager, Sergio in finance and especially Christian - you’re the real MVP 👌🏼👌🏼 Thanks y’all ♥️

The only Mercedes Benz dealership I go to! Always awesome service and never any hesitance to resolve any car issue I’ve ever had. This is my 2nd lease in a row with them and we’re extremely happy. Big thanks to Victor Cruz for being an amazing sales associate!

Great looking show room but be weary of their service department! Greatly overpriced and that is not just coming from me that’s actually coming from one of the people who represents the company in their service department. They have a waiting area that offers complementary beverages and snacks, but when you see your bill, those complementary beverages and snacks are very much paid for by their clients. Mercedes is an excellent car this is my second but as far as service is concerned, Unless it’s covered under warranty I would never go there.

I have to stay that Heath is one of the best sales and customer service representatives I have ever worked with! He is so patient and understanding! The experience was a 10 out of 10. Thank you so very much!!!! I will definitely be returning to Heath whenever I am in need of a car!

I never thought in a million years I would walk into this dealership, just searching and leave with a GLC 300 2019 with $0 down. Mr. Jason Valentine ( salesman) is the truth. His spirit and his energy was great from the beginning. Nothing but honesty in his eyes and voice. I cried three times before I actually drove off. Thank you sooooo much, Jason. The experience I had there was nothing less than perfect. New Rochelle Mercedes dealer is very prestigious and made me feel the same way. Thank you, Jason Valentine and that business manager of the used car department who walked by a few times to let me know he was an angel.Thank you😘

ASK FOR JEREMIE! He breaks the stereotype of a car salesman. He gives incredible service to his clients. Jeremie did everything in his power to ensure that my Certified Used car was in the best possible shape before picking it up. This dealership will not put a car on the lot if its not in great shape. The car looks brand new after they did the touch ups to the exterior. He is very easy to get in contact with if you have questions, he is friendly and fun to talk to, knowledgeable about everything Mercedes, and most importantly got me a great deal on the car... a very reasonable and fair market price. I love my new car, and couldnt have been happier with my whole experience. Thanks Jeremie!!

I purchased not only my 1st car but also my dream car from Mercedes Benz of New Rochelle! Beautiful showroom, and very welcoming staff. If you find yourself here ask for Christian DePalma! He is Phenomenal. Amazing customer service, down to earth, honest, an overall stand up guy! He’s the guy that will make it happen! Thank you again for your help.

Recently I had the pleasure of working with Christian DePalma who helped me immensely on searching for the perfect new vehical, since my CLA 250 lease was coming up in August. Mercedes Benz of New Rochelle was quick to call and notify me of this transition period with my vehicle. Christian was beyond helpful and kept in touch daily on his search to fit not only my needs, but what I wanted on what I now have which is a beautiful A-Class. I cannot thank Mercedes Benz and its entire staff. I would recommend this dealership without a doubt to everyone. Thank you to Christian and the whole team at Mercedes Benz.

Worst experience ever. Robbed me of my 25 thousand I put down. Left a part loose that caused a blown engine. Because it took 5 months to breakdown they are not fixing my car thats covered under a warranty. They get paid for warranty work and they still wont help. During a pandemic. Be careful with them. They are slippery

My first purchase! 2021 GLB250 4Matic SUV. I had a wonderful experience working with Jennifer Magnan. She made the process stress free and enjoyable. Literally the best experience I have ever had purchasing a car. Cheers to Jennifer and the entire Mercedes-Benz of New Rochelle dealership.

Horrid experience. 26hrs and nothing was done to my car. Bad communication by Rich and Mariana and I was lied to throughout this experience. I am back at my AUTHORIZED Mercedes mechanic for over 20yrs. Got an engine flush and oil change in less than an hour. If your vehicle isnt under warranty avoid the dealership at all costs.....youll save some time and money. *Metric Mechanic in the Bronx NY by the Bronx zoo.....Ask for Mike*

I Just purchased my first Mercedes Bens through a sale rep by the name of Jennifer Magnan. She’s been amazing throughout this entire experience, I definitely recommend speaking to her. She definitely will give her all to make sure you drive off with a smile. Thank you Jennifer!

Representative that assisted me the first time i came to service my vehicle was very informative and helpful. I actually wasn’t due for a service at that time and she was very honest with me. Today Kevin Valentine the representative that assisted me was not very helpful or as detailed as he should have. I requested a way back home when i set the appointment about a week ago and i was told i would be accommodated. Then i get here and they say that i don’t have that option. Very disappointed with the customer service. This is the closest Mercedes Benz dealership to me. If it wasn’t i honestly would not ever come here again.

Stopped by with no appointment, service (parts) assisted me right away with new battery for key and also took the time to show me how to replace battery on my own.

On July 1,2021 I filled out MB finance form within an hour I was on the phone with finance officer Mr.Garcia very professional NO B.S. he “listened” to what I was looking for we spoke briefly about finances and possible payment within a few hours I was at the dealership speaking to salesman Mr.J.Rodriguez I told Mr.Rodriguez exactly what I wanted color exterior and interior AMG profile he match exactly what I wanted all financial transaction were accomplished smoothly with absolutely NO B.S. I took delivery of mine car several days later Mr.J.Rodriguez took the time to explain this beautiful car Mercedes Benz C300 4Matic...with absolutely no problems I was waiting for the usual salesman B.S.IT NEVER CAME....from beginning to end ALL staff members I came in contact with all “PROFESSIONALS” I recommend this dealership to anyone that wants to purchase a vehicle without the hassle and usual b.s. from dealerships...

Jennifer Magnan is the best sales associate I’ve ever delt with. She got my fiancé his dream car and provided amazing customer service to us. She is very sincere and caring. I recommend going to see her specifically for anything Mercedes! I will continue to come for business here as long as Jennifer is there. Thank you so much Jennifer for everything you’ve done for us!

I didnt get anywhere when I asked a salesman about a car being custom made for me. Maybe because the salesmen maybe dont get anything from that? Who knows, but not a good look from any car company when someone shows they can care less about what the customer wants. Im sure the owner would be quite upset if he knew.

I got my 2020 amg from here. This is my second time using the service department and i’ll admit i was very frustrated in the AM because there were no loaners available. I got a flat as soon as i started leaving the new rochelle area. To make it up they dropped me off to work in white plains and picked me up. To me that’s going out of your way to provide exceptional service! Dietel Vogel was super friendly and MB knowledgeable; he should be in sales not in service! 👍🏼👍🏼

Im not someone who leaves reviews often; with a schedule as busy as mineI just simply dont have the time to–but I have to make an exception. Ive worked with Jennifer and the team at MB and they are incredible. This is my second time buying a vehicle with them, and I will never buy another car elsewhere; they simply are the best.Just for context, the first car we purchased was for my wife which may have been straightforward, but the car purchased this week was most likely far from it. I own a company based in NYC, and one of our work vehicles suddenly died on us several days prior to a job that would have required it. I message Jennifer who instantly responded to me despite it being 9pm. I told her my predicament, what I needed, and she told me that she would take care of everything; she did exactly that.I had very specific requirements regarding our needs, and she addressed every single one of them. In literally 24 hours, she was able to find me the exact vehicle we needed, she had finance handle all of the loan details, and had the vehicle prepped and ready for me. I couldnt have asked for more.Not only was Jennifer amazing, but David in finance was great, as was the other David who was the sales manager. Its obvious that everyone part of their team is passionate about what they do and they truly make buying a vehicle an enjoyable process. Prior to meeting Jennifer and the team at MB, buying a vehicle wasnt exactly making my list of favorite things to do. After working with them, its truly a smooth free process that I actually look forward to.Thank you again Jennifer and the rest of the team! We will be seeing you soon as we continue to replace our company fleet.

Mercedes-Benz of New Rochelle provides professional, courteous, excellent service.I have been been coming here for several years and have been quite pleased with every visit.The Service Advisors such as Kevin Valentin are very competent.Today, my wife and I visited the Showroom.We met with Nathan Frost, Certified Sales Representative. He provided us with the information we required to make a wise decision.My wife and I recommend anyone who requires the service they deserve to visit Mercedes-Benz of New Rochelle.

I had some issues with my vehicle. Thanks to Mr. Tokarz & Courtney in service dept all my issues were resolved. Thank you all so much!!

We recently leased and Mercedes coupe at this location 3 years ago we leased a c300 !! I want to rave about our sales men Jeremy he helped us the first time and this time as well!! He’s just amazing find us the right deal always very polite professional and knowledgeable!! I would recommend him to anyone looking for a great deal and excellent service!!! Jeremy is the best

Excellent Service! I stumbled upon this site in search of a new SUV. I wanted my next car to be a Mercedes- Benz. I saw a great CPO deal and I immediately contacted them. My Sales Agent Jen Magan, who was awesome and dedicated. My experience with her was worth the purchase. Hopefully, she will be available once I upgrade in the future.

This team (Christian and Kevin) did a great job of getting me in my dream car. They were attentive and friendly and made the whole experience comfortable and easy. I would defintely do business here again. Thanks guys!!!

An embarrassment to the Mercedes brand. Took my girlfriends car for a service and will not be taking it back there ever again. We left the car to get service and it took over 5 hours, we then called to ask if we can head back and pick up the car, the women said she will call back in two minutes and hung up. She never called back. We headed there anyway because it was now 4:30 on a Saturday and they close at 5 and are closed on Sundays. We arrived.. they didn’t even start working on the car yet. While waiting another customer was having the same issue getting someone’s help. After leaving we noticed something was broken that didn’t even need to be fixed. A huge disgrace to Mercedes name.

I had been looking for a vehicle since December 2020 in the Maryland area and was not finding the vehicle that fit my style and budget. As I expanded my search, I found this cute little red GLA at the MB dealership in New Rochelle. I reached out to the dealership and Jennifer Magnan, my salesperson, responded to me the very next morning. In addition to calling me, she emailed all of the pertinent information about the vehicle that helped me to make a decision quickly. I flew to NY on a Friday, test drove the vehicle Saturday morning and drove my little GLA home Saturday afternoon. Jennifer took the time to explain the process to me including how they would assist me in securing an out of state registration; she even offered to get me coffee and lunch! The icing on the cake....Jennifer partnered with the Finance Manager to secure a better interest rate then my Credit Union offered me! This is my first MB purchase and I know it will not be my last. Thank you Jennifer for making this a memorable and painless experience!

Just drove away in my certified preowned car which we bought from Victor C. This was probably the best car buying experiences we’ve had. Victor is not only super friendly but professional and made the entire experience easy and convenient. We will absolutely be back to see him again and would highly recommend working with him!

My husband and I had the pleasure of working with Jennifer Magnan. She helped us find the perfect new Mercedes to add to our family.Before trying to sell us a car, Jennifer listened to us, understood our needs, and presented all the possible models to us. She was also extremely patient despite us not knowing exactly what we wanted.The most important Jennifer did not do was put pressure in making us take a decision, and she made everything possible for us to leave with a car in that exact day despite us coming later in the day. She had all of her staff stay late just to make it possible for us to take home our car since the next day was our wedding anniversary.Jennifer was amazing, truly a professional, and really worked hard to find solutions to make us happy. It was a true pleasure to work with her. Thank you Jennifer for this warm welcome to the Mercedes Benz family!

The negative car Salesman narratives are being shattered 1 sale at a time thanks to Jennifer of Mercedes New Rochelle.It was time for a new car. My 1st stop was Mercedes Greenwich, the Salesperson was a breath of fresh air but they didnt have anything that grabbed me, next stop was BMW Greenwich, keep in mind i told myself i wanted a BMW but my baby (theyll always be my baby) brothers wanted me to get a Mercedes & i tend to follow their lead in certain things. We got to BMW, i could tell the Salesperson was a wonderful human being but wasnt very personable & being a Salesperson myself i was ready to leave because there was no connection. That was on Saturday, Monday we crossed the border & went to Mercedes of New Rochelle where we met the very professional Jennifer (what a joy & an amazing experience it was) Jennifer respected our budget, did a splendid job explaining the differences, made recommendations based on what i told her. We end up spending almost double, i was ok with my budget but once again my brothers made an executive decision that i belonged in something better & theyll cover half the cost🤗If we had a question Jennifer didnt have the answer to, Jennifer would let us know & seek the answer for us. We left feeling like we knew Jennifer because she asked questions, built rapport & every perceived problem i came up with she would address them & find a solution. Thanks Jennifer & because of you i might me a Mercedes Gal for life🤗Btw, Jennifer is a Philanthropist & is in awe of her grandkids and that absolutely warms my heart🤗

For my first Mercedes-Benz, I kept a real open mind.. thinking that Mercedes was expensive and I had the thought of buying another Jeep. I was a referred to my Salesmen Peter from a close family friend. Although, I really should use “Advisor” because he always pointed me in the right direction. The dealership was a beautiful place, as Peter gave us a full tour of the facility. The managers were just as friendly and caring as Peter was. It was an overall great experience and I left with the car of my dreams.Thank you!

Great Customer service, good effort to speed you out for seevice.

Please ask for Victor.. I went to this place freaking out lol, I had a car accident and I wanted to get the same exact car again, and I needed to get it in a short time. I called here and Victor answered, I told him my situation, and he listened and stayed In touch with me during the whole time until my car was here.. through him I was able to get the same car that I wanted and in a time frame that I need it.. he can turn your dream into reality, he’s very good listener and he’ll help you to get the car that you want on the budget that you have.. thank you a million times Victor. I couldn’t be happier.....

Brought my 7 year old Mercedes to have suspension upgraded. Took the dealer 3 business days and one weekend to tell they wouldn’t. The service rep never returned calls or left messages. No apology or further explanation when I picked the car up.

Very good customer service. One of the parts give a free battery to my keyboard while another Benz dealer said 25.00. Happy Holidays guys

Jennifer Magnan is an honest and knowledgeable sales person. She also always goes the extra mile. She has been our sales person for about a decade. She knows the products, works hard to accommodate allsorts of issues, both pre and post Covid. She has arranged dealer courtesies for us when needed. She attends to detail, is responsive to inquiries and is a credit to the MB brand. We cannot recommend her more highly.

Ive been going to Mercedes-Benz of New Rochelle for years and they never let me down. My advisor Jorge Baez is the best! You should take care of all of your Mercedes Benz needs at this dealership.

I was nervous to change my vehicle. I wasn’t sure if I should remain a loyal customer with my current model and take advantage of the many discounts you receive when staying with any company or make the leap to Mercedes. All I will say is Christian DePalma. A simple phone call and he makes you feel at least and secure you want to switch. I never had such a seamless transaction when purchasing a new vehicle. I researched several dealers to ensure I went to the correct one so I wouldn’t regret my choice and thank you google search. New Rochelle Mercedes is amazing. I can’t thank Christian enough for his professionalism. At one point, I even forgot I was in a dealership and felt I was buying a car from a friend. Highly recommend this dealer, Christian is awesome.

My car purchasing experience at MB New Rochelle was nothing short of exceptional! From the moment I stepped foot in the showroom a few months ago, to the day I took delivery of the car, and even the following days after that -- Jeremie, the sales consultant was right there to help out.Jeremie was incredibly knowledgeable about the MB cars, he took his time listening to my needs and explaining different features, comparing the various models benefits/tradeoffs, and discussed considerations above and beyond what I was expecting. I never felt pressured to go with one car vs. another or even go with MB and he gave me space to work through decisions.After test driving numerous Mercedes Benz cars and other brands, I was confident in my purchase of the GLC43 because of how well Jeremie had articulated the considerations with the automobile and how that mapped to my needs. After making a decision on the car, I had decided to go with a custom build and placed an order for a car to be built to my spec.What really blew me away was that when all of the auto manufacturers factories had to shut down (including MB) due to COVID, Jeremie was right there to help me secure a car already built to similar specs that I could take delivery of sooner. Believe it or not, I think I actually like the car we found more than the one I ordered! Though the final delivery was done atypically, with PPE [masks, gloves] and social distancing, it was such a great experience and such a bright day.Overall a 10:10 experience with Mercedes Benz of New Rochelle and 10:10 with Jeremie! I would 100% recommend to anyone looking for new car to not hesitate for one second to go here.

So I was referred to Peter C. from a friend, let me tell you..I was very impressed on the way he handled everything. He was very easy to talk to, very professional and knowledgeable with every question that I had. I valued his honesty and kindness. Mercedes Benz of New Rochelle matched his personality, with their smooth online shopping process and quick responses from Management. I will be recommending all my friends and family to Peter of Mercedes-Benz of New Rochelle and looking forward to my next purchase!

Customer service is poor. 20 minute hold for a service advisor! They need to fire whoever does the hiring

Although this visit was not for me. Christian and all the staff at New Rochelle Mercedes are absolutely amazing. They make you feel at home and comfortable. Relaxed and great atmosphere. I strongly recommend them.

Worst experience here !Went on a Saturday afternoon to have an estimate from body shop, they took pictures and told me they will call during the week !Waited 10 days ! After three phone calls and leaving several massages with no answer, I talked to the supervisor! He told me he would call me back in couple of minutes for follow up ! Well, It’s been three days now ! Nobody called!Since then, I had two estimates from two other Mercedes Benz in WestChester!Hideous ! Waste of time!

I went to get my car maintenance and to get my rear wipes replaced with the parts I was advised need replacement in a previous visit at the same location. First, they have a promotion going on for maintenance in big signs in their consultation area but my assigned advisor was charging me full price. I had to ask for the promotion and the advisor said oh, is there a promotion going on? Like this sign is in your area of work, and has been going on for a few weeks, how can you suddenly forget about it? Also, when I was waiting for my car to go through maintenance procedure, I asked if they put the rear windshield wipe and again, he forgot. Then when I got my car back, they took out all the visible surface, plastic part of the rear wipes and ruined my motor. Then they had the audacity to say oh we can’t put the parts you bought because your motor is broken. My motor was working, the only thing that needed replacement was the plastic parts. Instead of asking me if I want to leave the old rear wipers on, they took it off and left my car bare. So my car wouldn’t look bare, I told them to put the new parts which is the same parts of the old parts they took off. They said we can’t do it because it may break the glass. So you can take off the old parts off but not put the exact same parts back but just new because it’s going to break the glass? So why did you take off the old parts in the first place? They did a mess by ruining my motor, said it was already broken and got rid of the evidence so I had nothing to back on. This place is a mess. Never going back.

I would like to say thank you to Jeremie Rodriguez and Michael Livia for a seamless, professional and safe experience on leasing a MB E350 during this pandemic. They were extremely helpful, organized, knowledgeable and transparent to get me into a MB. They made me feel comfortable and at home leasing with MB of New Rochelle. Again greatly appreciated. Love the car!

I just bought car it was mercedes benz certified meaning they supposedly checked everything but guess what? No, the speakers didnt work on the right side. Being covid I thought I could trust virtual tour and get a great car with no problems from a Mercedes dealership but thats didnt happen now I have to go get the car I just got and should be enjoying fixed!!!!!

Updated: Awesome place!!! My husband and I just traded our SUV for a newer model. I must say, everyone that we dealt with were very pleasant, but out sales guy Heath Lachman was super helpful and amazing from start to finish. He got us a super great deal and we actually ended up with a monthly payment that is less than what we were paying for the vehicle we traded. Please stop by this dealership and ask for Heath!!!

Purchased a second vehicle with this dealership and it’s by far the best as I’ve been to others shopping around. Christian one of the sales representatives is a phenomenal guy. He is also enthusiastic and efficient. The best. My second time dealing with him and he’s always pleasant. So are the other staff.

The more things change they tend to stay the same. I havent been at this location for quite some time because I havent had any issues with the used E class I financed from here . I had to go in just to check on my warranty status because I have a bubble on my tire. I approached the service desk and as usual the gentlemen was kind and he remembered me after about eight months how is that for valued customer? The previous service advisor is no longer with the company so I have to deal with a new guy great. I will make this short and sweet. I realize he was with a customer but once he was finished the man disapeared. I could be wrong but I literally sat there for a bit over thirty min. I decided to take my vehicle to a new location. Pepe is still my guy tho. 🤜🏿🤛🏿🇺🇸

Mr. Jeremie Rodriquez was wonderful sales person I ever met. He made the deal for my new 2020 GLS very smooth and easy. He compared different dealer price and gave me the best price which I couldnt deny. He was very cooperative and helpful. I was really happy.

Alex Nikaj is someone who I can always count on when needing assistance with my car, not just with sales but service too! He is consistent, honest, and trustworthy when figuring out solutions that need to be made. Alex shows exemplary service and customer dedication when and if I run into issues with my vehicle. I highly recommend Alex to anyone seeking a no-nonsense, equitable, and positive car buying experience - you would never be disappointed! I truly can’t wait to purchase my third Mercedes from Alex (the best or nothing)!!

Recently worked with Alex to lease my new car. I want to thank him for making this experience seamless and hassle-free. Absolutely no pressure, all my questions and concerns about the process were promptly explained. Actually received more for my trade than was offered at another dealership. Will definitely return for a new car in the future.

I had leased an 2019 a220 Mercedes-Ben which was being used as a loaner car before I got it, so I had got a good deal. When I got the car it had a scratch on the driver side window and the projector wasnt functing the right way which they noticed as well that they took care of with no issues. Now I had the car about two month and the service light came on. I contacted the service department and they said the car needed to be serviced and that I would had to pay for it. This was a big shock, I had said how if I just had the car about two months I am not paying for anything. I was put in contact with one of the manger Mike and he was able to to rectify the issue. I would just like to thank you again for helping me out a few days ago with the car. It was really appreciated!👍🏿

When I walked in to Mercedes of New Rochelle I thought I was going to have an amazing experience, because of the brand and the culture that it represents. When I walked in I was greeted by a young woman who was very pleasant, but it all went downhill once the sales representative came into the picture. The sales representative selected to assist me was rude, forceful, and unwilling to assist me. I felt as though he was upset with me though out the whole encounter. I felt as though I was being judged based on my appearance not sure if I was being judged because I was a woman or because I was black. He attempted to ask me questions as if the information I gave him was a lie, I decided to ignore his behavior and continued with my inquiries because I wanted pricing information. When he realized I was not willing to make a purchase at that time he seemed to warm up to me slightly, and I felt as though he did not want me to purchase a vehicle. As though I was not worthy enough to purchase a vehicle of this caliber.

Mercedes Benz of New Rochelle has excellent staff. We continue to go back to MB of New Rochelle because of Alex Nikaj. He knows the makes and models of MB. He also gains an understanding of your style, your car preferences and your budget. We have also had excellent experiences with the service department, Sergio and Mike. Truly a first class operation.

Tamzin is really nice and very helpful. But the service team lied to me, they said my engine has cracked and it would need to be changed and it’s going to cost me a lot of money, I went to another place and they fixed my car for free and said there’s nothing wrong with the engine. They charged me for what to check car and lie to me about a problem that doesn’t even exist? Then they try and sell my a brand new car. They tell me my car is worth $3500. When actually it’s work $13,000. James isn’t helpful at all. He doesn’t know what his talking about. We had a meeting with him, every question we asked, he didn’t know the answer and had to go over to a different desk and ask someone else. I’m not ever going back to them. But I’m definitely going to make a complaint.

Currently sitting in the dealer, waiting now 3 1/2 hours for a simple tire change under warranty, and a tire replacement.Got here at 7:40, watched car get pulled into the shop at 8. At 9:30 I’m called to look at a crack in the wheel. Not even touch the tires to replace them at this point. But here’s the next joy. Another 45 mins later I’m told the tires I ordered aren’t in stock. I placed the order 2 weeks ago (10/09) and this was an appointment they made for me. I asked for a manager, and was told 5 mins later there was a mistake, they actually have the tires.Miscommunication of timeline for the service, unreasonable service time I’m actually waiting, some how not finding the tires I ordered, then suddenly finding them when I ask for a manager. But here take my 300$

Professional, friendly, efficient-are the three words that I would use to describe Mercedes Benz of New Rochelle. Heath Lachman made my sales experience seamless, efficient and pleasant - thats not often associated with leasing a car, or car salesman. Sergio in finance was professional and easy to work with as well. Id recommend dealership and Heath.

Mercedes-Benz of new Rochelle is the worst burned out my engine overcharge me and now I’m trying to go back there so they can fix my main battery and the truck is saying malfunction and now I’m having a hard time to get appointment the manager is playing dumb

I absolutely love this dealership. The customer service is top notch and very professional. They take great care of my C300 and are always there to help and answer any questions you have. I definitely recommend this dealership to anyone who is interested in purchasing or leasing their Mercedes. You won’t be disappointed!!

Alex Nikaj has been the consummate professional from start to finish every time I’ve dealt with him. This is my second Mercedes purchase from Mercedes Benz New Rochelle, and despite shopping around a bit, Alex‘s professionalism will continue to draw us back. The dealership itself runs like a well oiled machine and I’m happy to have purchased a vehicle from them once again.

Excellent service in a friendly environment. Maybe Brian and Brian Alapatt was awesome from the first phone call. Purchasing a car during social distancing during a pandemic was made easy . Thanks to you both. Great car buying experience. I will definitely be making future purchases from you you both.

Mercedes-Benz of New Rochelle exceeded my expectations with everything going on due to the Pandemic. I was skeptical buying a car during these times but Pete Compitello and Mercedes-Benz of New Rochelle is making my experience so smooth, easy and safe with there online buying process! They go above and beyond. And if i could give them 10 stars I would!

Brian Alapatt, my Sales & Leasing Consultant did an AMAZING job! He was extremely knowledgeable, patient and worked diligently until he got me more than what I was actually looking for. The process was easy and went exactly as what was explained to me—full transparency. This was a very pleasant experience, one of which has resulted in a loyal customer.

Alex Nikaj and the staff at this location are absolutely amazing! I had the most wonderful experience and felt like I was treated like family. If the luxury of the car itself doesn’t sell you...Alex and the staff will have you going back time and again.

A little late posting this but After purchasing the car here last year, multiple trips back and forth from this dealership. Seems like nothing was corrected. I went to another service center for MB and they found multiple things that were never corrected on pre-delivery inspection. I would think twice about going to get your car serviced here. People are nice here but not sure why they couldnt take care of customer who purchased their car there

Service is impeccable! Tamzin is amazing and super attentive! She goes beyond to make sure youre completely satisfied

I always make my service appointment with Jorge Baez since my first car! He is great, efficient and looks out! He always makes sure my vehicle comes back in tip top shape and he answers all my questions in regards to service. Very nice and helpful employee

I recently just purchased my new car at MB of New Rochelle. Alexander Nikaj helped me decide on the right car for me. He made sure everything went smoothly and safe during the pandemic. Alex was very professional, informative and I will recommend him to all my family and friends.

I’d like to start off by saying the customer service is horrible, the receptionist was really cold and slightly prejudice towards me. I’ve been a customer for over 2 years and she treated me like I was some form of animal. This establishment definitely needs to polish up on their people skills.

I have to say my experience working with Alexander was amazing. He was very helpful in showing me different options as well as making me feel comfortable with the choice I made.Thank you for all your help!!!

I had a terrific experience with Mercedes-Benz of new Rochelle. The salesperson Jennifer was very kind and helpful with all questions and the process of my new purchase. She made everything very easy and made me feel comfortable and safe purchasing my new car even during this hard time with Covid-19.

Kevin is the worst employee I ever delt with in my life he’s very rude and irresponsible do not let him take care of your car

Michael is the sales manager and he’s amazing. Not only did he help me choose my car based on my budget he’s been a guidance from the day I started to car shop until after the sale was closed. He is always available for his clients and does great with representing Mercedes Benz as a brand. I would recommend this location to everyone. David is the sales agent who helps my family and he is great.

I loved my experience at MB of New Rochelle. Kevin is one of the best salesman there! He is kind and patient. Initially, I came in there for a CLA 250 in a very specific color and he had multiple specification sheets ready for me to choose from for our appointment. I ended up seeing the C300 coupe and changed my mind. I was able to test drive the C300 and I walked away with the car within a few days. The financial manager, Sergio, was very organized and informative. After purchasing my car, I received a lovely gift in the mail. I really appreciate everything the staff there has done for me!

I recently bought a car from Mercedes of New Rochelle. I have to admit that my experience was great and for the first time in many years, I felt that it was my decision about which car I choose. This was made easy by Mr. Alexander Nika who was very knowledgeable and polite. Thank you, Alex, and keep doing the great work.

First I want to say that the 5 start rating is most for Jason valentine of Mercedes Benz of new Rochelle for an excellent buying experience, very helpful, understanding, and passionate about its clients! I will recommend them and if you are to buy a Benz Jason is the only person I will go to!! Thank you Jason

I received better service at Honda THE TECHNICIANS DONT KNOW WHAT DETAIL MEANS THEY JUST DONT GET THE FACT THAT WHEN WORKING ON A PERSONS CAR SLOPPY WORK IS NOT AN OPTION THEYVE RUINED PEPE OF NEW ROCHELLE REPUTATION BREAKING OR NOT REPAIRING A PERSONS CAR WHILE THEY ARE SUPPOSED TO BE FIXING IT IS SAD GAS STATION MECHANICS GIVE BETTER SERVICE AND RETURN YOUR CAR PERFECT CONDITION NOT AT NEW ROCHELLE WITH THE $ THEY GET PAID U EXPECT EXCELLENT SERVICE &AT A MERCEDES DEALER SHIP OF ALL PLACES PEOPLE ARE TALKING BUT YOURE STILL NOT LISTENING GET SOME REAL TECHNICIANS THAT KNOW WHAT THEYRE DOING THEY SUCK!!

Jeremie was extremely professional and easy to work with. His knowledge of the MB that I leased was the prime reason for the choice that I eventually made. I highly recommend him and MB New Rochelle

Ive known Jennifer Magnan for several years and she is, hands down, the most knowledgeable, professional sales consultants that Ive had the honor to work with. She knew and understood the product line and, most importantly, listened to what I needed. I would recommend Jennifer wholeheartedly!

I NEED SOMEBODY FROM CORPORATE TO GET IN CONTACT WITH ME BECAUSE WHAT IS HAPPENING AT THIS DEALERSHIP IS CRAZY AND I AM GOING TO BE REPORTING THIS DEALERSHIP TO EVERY NEW MEDIA, EVERY SOCIAL MEDIA OUTLET. THEY HAVE A BUNCH OF INCOMPETENT WORKING IN THEY SERVICE DEPARTMENT. MY BENZ WENT IN FOR WORK AND CAME BACK OUT WITH MORE PROBLEMS THAN WHAT IT WENT IN WITH.THE SERVICE GUY KEVIN DOES NOT HAVE NO CLUE WHAT HE IS DOING...I AM SURE I AM NOT THE ONLY PERSON THAT HAS HAD THIS PROBLEM AND IF I KEEP DOING MY PROPER RESOURCE I CAN GET A LONG LIST OF PEOPLE THAT HAS HAD THE SAME IF NOT SIMILAR PROBLEM WITH THIS FACILITY.

So i went in for a simple sunroof recall i leave and the head linner is all hanging off sunroof supossibly mechanic never touched the sunroof linning even though it was a sunroof recall now i had to explain to my dad that for a simple recall its gonna cost him 1500 to 2000 to replace the headlinner the car was mint i think i would have noticed the headlinner on my head on my way there give me a break...it was hanging in 3 different areas i thought mercedes takes pics of car before service but they say they only take pics of outside even if there doing inside work so i didnt even fall under the recall category so i basicly took a trip so it can cost me thousands...no thanks never ever go here again i will stick with pepe in whiteplains until the day i die and i was going saterday to purchase a new one for my mom but ill go to whiteplains....never again and let me add this was my second trip there for same recall cause i was supose to be in and out last month and waited a few hours and car wasnt even touched sorry about bad review guys but i expected more from a mercedes dealer

I purchased a 2021 GLA FROM FROM THIS DEALERSHIP. THE SALES PERSON HIS NAME BRIAN A ALAPATT WAS THE BEST SALESMAN IVE EVER DEALT WITH THIS GUY ANSWERED ALL MY QUESTIONS VERY PERSONALLY. MADE ME FEEL COMFORTABLE. I Will highly recommend MR .BRIAN A ALAPATT.

Just bought an E Class at New Rochelle Mercedes Benz. Negotiations were firm but fair. The dealers procedures to deal with our Covid 19 world were quite thorough. The managers ability to make the deal happen was very professional. Most of all my salesperson, Jennifer Magnan was very good. I had been considering a car for quite a few months, she was the most persistent, consistent, and fair, all with a smile and an attitude to make a deal happen. She is the new model for good auto salesperson.

HANDS DOWN! AMAZING PEOPLE IN THE SERVICE DEPT. THAT LISTENS TO ALL YOUR VEHICLE NEEDS. THEY TOOK MY CAR IN FOR A RECALL AND OTHER WORK, THE SERVICE DEPT KEPT ME UPDATE AND EVEN DROP THE VEHICLE OFF TO MY JOB WASHED AND CLEAN. WHAT EXCELLENT AND PROFESSIONAL SERVICE THESE GUYS PROVIDE! THANKS TO THE GREAT GUYS IN SERVICE ROBIDO AND ANTHONY!

Just purchased my GLE and I’m just loving it; The staff was very courteous especially my sales representative Peter. He made the transaction swimmingly Easy. I highly recommend Mercedes-Benz of New Rochelle.

It was Alex Nikaj pleasant personality and professionalism towards my daughter during her journey of vehicle selection and purchase, that influenced and expedited my decision to purchase my brand new GLB 250. His warmth and sincerity made me feel comfortable buying a new Mercedes. I am in love with my new car.

Very professional, they know what theyre doing here. Doug in parts is outstanding.

I always have an amazing experience when I visit New Rochelle Mercedes! You guys treat me like family! From the time I enter the door Miguel and Rob are always there to greet me with a smile! George is phenomenal! He goes above and beyond to ensure I have a pleasant experience. Paul is amazing as well! You have a wonderful team representing your organization! Keep up the great work.

My experience dealing with Kevin Stephens at Mercedes New Rochelle was absolutely incredible. I was shopping around for months looking for the right car for me. After having no luck anywhere and not even receiving follow up phone calls from other dealers. I finally stopped in at MB New Rochelle. From the moment I walked through the door I realized the team at this location was as good as it gets. Absolutely top notch. I went in feeling a bit hopeless and stuck in a car I didn’t want that was having a ton of issues. Instantly after the customer service rep at the front desk introduced me to Kevin my car shopping experience changed dramatically. Even as he stepped away to help work out a deal that fit my budget several other employees dropped by just to make sure I was doing ok and checked to see if I needed anything. The employees here definitely all have each other’s backs and take customer service to a level I’ve never experienced before. Hands down the best shopping experience I’ve ever had buying anything. If you need a car. Go talk to Kevin!

I had an amazing experience at MB New Rochelle. First off, their coffee was on point all the time. The staff are looking good as well in their business suits which was admirable. The most important part was they worked with me on a plan to upgrade my car with a win-win solution. I highly recommend you guys doing business with them.

Alex Nikaj made the purchase of my new car exciting, easy, and enjoyable. Amazing customer service it felt like I was family.Happy to be a part of the Mercedez Benz of New Rochelle family.