This is the best UPS Store I have ever been to with the best customer service. Nev Thomas is the most efficient worker who does his job with excellence and joy to serve with smile on his face and always make sure that his customer is being served with satisfaction. I decided to rent a box here and do all my shipping especially with my amazon returns and all other office needs. Nev Thomas thank you for all your great help and making everything convenient for me. Never will I use another UPS location aside from this one because of Nev who makes everything easy for me. THE BEST!!!!!

This place has the best customer service. So efficient, so friendly. Nev is great. Other guys, sorry I dont know the names, but all of them are great. Thank you for taking care of us.

Very pleased with the service provided by Vinnie who was very helpful in guiding me on the most cost effective way to ship business files across the country. He took his time and worked with my situation. He took a lot of stress out of the process for me. I would definitely patronize this location again if the need arose.

Service at the UPS Store on Main Street in New Rochelle is impeccable—immediate, efficient and accurate. I wouldn’t use any other UPS store nor mail service other than this UPS Store. The people are kind, helpful and friendly; always ready to help.

I NEVER leave reviews in these apps but these guys are so amazing I had to leave one. I ship a ton of stuff. Amazon returns, eBay orders, etc. These guys are so friendly and efficient EVERY SINGLE TIME. Honestly. There are other USPS, FedEx, and UPS places closer to me but I drive a little extra to ship from here just because I know it will be a stress free and extremely friendly experience every time. Love these guys.

Nev and Anthony always provide the best customer service. I drive from the Bronx to this store due to the exceptional customer service I always receive from them.. Keep up the good work guys!

Love this store. They are always efficient and professional. Vinny was so helpful today in overnighting a cell phone left behind after a vacation. He saved the day !! 5 stars all the way!!

Nev and vinny are great!.There super friendly and helpful and I drop my package off and they pack and organize everything in order.Its a great experience always and best ups store and service in NY highly recommended

Super helpful, fast and friendly. The gentleman I spoke to was a quick and efficient and just really great overall. I live in NJ but work here in westchester and I will be sending all my packages through them from now on.

I can’t say enough positive things about Thomas and this UPS location. I am 34 weeks pregnant and had 24 boxes to ship. I popped in to make sure they were open today (today is Veterans Day), and he insisted on carrying everything in from the car for me. As if that wasn’t enough, he told me to have a seat while he quickly created labels and totaled everything. All I had to do was get up and run my debit card. I truly cannot thank him enough. He is the definition of professionalism and modern day chivalry.

These guys here are awesome, every time I go there its simple in and out with no worries in hand, I like the owner he seems to be down to earth and the employees has seem to be well efficient with their computer system, all my packages have always arrived to their destination.

A huge thank you to the staff at this location! They were so kind hearted to send out a package that I was donating for kids with autism! I really appreciate it! Love You Guys!!!

Nev & Josh are always Professional, friendly and helpful. There have Been times, I’m not sure how to send or package the item, they are always helpful, confident, friendly and offer a smile, as they expertly solve my issues. They know how to get the codes and labels when I’m returning a package. The store is always clean. Thank you for your assistance and friendly smiles. BEST UPS STORE IN NYC!!!!!

Exceptional service, I go out of my way and drive to this location because of their customer service! Thank you!

Great Rates, Great Staff, Very Knowledgeable & Great Place

Nev was very helpful, extremely professional and understanding, informative in answering my questions and concerns.He is a kind,compassionate person and never misses the opportunities to help others.

Always quick and efficient. Clean and courteous!

Truly the most wonderful customer service. Always helpful and friendly. All the staff here are exceptionally helpful. Id recommend this place for any and all mailing and business needs.

I get great service every time I go there for my shipping service

Simply the best!!

They charge extra fees and services that are supposed to be standard or otherwise free. Also bad attitude.

Thomas is a a true professional with an eye on customer satisfaction. Every time I enter this establishment, I am greeted with a smile and courteous service. I have been using this store for over 15 years. It is my go to place for shipping and receiving packages. I strongly recommend Thomas and his team. Great work!

I paid for a personal computer to be packaged and shipped with insurance from this location. My questions about packing and insurance were answered promptly and accurately while I was there. Unfortunately the item was damaged in shipping. UPS insurance provider was hesitant to honor the insurance claim on my damaged item. Thomas from this location was incredibly patient and helpful in fighting on my behalf to get the insurance claim paid out to me. He gave me all the information I asked for, called me back frequently for updates, and was always nice answering my questions. Thanks for all the help!

Outstanding customer service! Staff was extremely helpful and attentive to all of my shipping needs! Will definitely be making this location my go to store!

The staff are polite and quick to help🤩🤩🤩 I wish I could give them 10 stars but they are excellent, YOU GO NEW RO !!!

Best service i ever had,period!

I always have a pleasant experience at this location. The guys are very nice, friendly and helpful!

If I could give them a NEGATIVE star rating I sure would..... After scanning my OVERNIGHT letter the representative tossed it at the copier behind him and the package was never seen again! When I went back the next day they REFUSED to help me because the envelope was pre-paid by the receiving party! Bottom Line is I will now use FED-EX! BAD EXPERIENCE more for the attitude then the service!

We bought a painting from a nearby art gallery and needed to have it shipped to another state. Spoke with Akim (sp?) and he was so helpful and right on it. Very organized, professional and friendly. They literally picked up the painting and prepped it for shipping and had it to us in 2 days time. Awesome stress free experience.

The worst service ever. The owner is absolutely RUDE!, he doesnt know whats going on in the store. He refuses to search for packages. Tells you the package isnt there without looking. He is a horrible horrible man to deal with.

Excellent service and very professional!

They safely shipped an antique plaster statue across the country. We are beyond happy with the service and will definitely be return customers.

Staff is very Efficient . My goto UPS store . They get you in and out .

Its a great place very helpful

Outstanding customer service!! Attentive, professional and quick.

Nevin Thomas was very courteous and professional. He made returning an item very easy and painless.

Have gone several times in past 10 months and always greeted immediately. Fast and helpful - in and out!

Quick and efficient service with a smile. My first time at any ups store and it was a very good experience! Will be coming back. Parking garage onsite is also a plus. Staff was very helpful.

They are fast and friendly. Best UPS store I have been to.

The best ups store in New York.they are wonderful,I will recommend everyone to try them,

Always helpful and nice. Theyve packed and shipped multiple things for me, no problems.

Friendly, efficient service with a smile. Best UPS experience Ive ever had.

I had a reservation to meet with a notary, at UPS, a week in advanced (reservation was placed on 04/21/18). The day I get there for my appointment, the employee at the front tell me the notary is not available this weekend and did not know that I had a reservation. I told him I even got a reminder email the morning of the appointment(04/28/18). Employees did not check the system in A WEEK to see that someone had a reservation? Unprofessional!

A+ in customer service.

The phone does not get answered

Quick, polite and fast service. Cant ask for anything more.

Was quickli served

I made an apointment with the notary and I was told he left for the day.

I was there at 8:05 today you guys were not open -_- I dont have time to wait I have a job!!!

NOTHING!! JEFF IS THE WORST HUMAN BEING IVE EVEN ENCOUNTERED WITH SMHSUCH A SAD SOUL FOR A BUSINESS OWNER

Great fast and easy service

Quick and easy.