CVS in general are bad, but this one is the worst. Every time I take my friend to pick up prescriptions they are not ready. Even though 4 hours earlier they said it would be ready in 30 minutes. Sometimes they can not find the prescriptions and have to dig thru all the bins looking for them. Its a terrible situation. Have plenty of time available if you must use this CVS.

A wonderful and very helpful pharmacy tech named Michael was outstanding helping me onthe phone last week.

Good service

Three of us went into this CVS today for a flu shot after checking with them on hours/days for shots. When we checked in at the pharmacy at 4:00 pm on a Thursday they said “they were too busy to do flu shots.’” Maybe the sign on the door should be more specific. Instead of saying Flu Shots it should say Flu Shots... when we’re not too busy. The other CVS in town was a half hour wait even though no one else was waiting. Maybe CVS isn’t the best place to get your flu shot!

After calling to say my sisters prescription was ready, they told me they lost it and made me sit and wait for 40 minutes while they looked for it. As soon as my boyfriend started complaining about the long wait within earshot of other customers, they suddenly found it. Good times. (Edit: it wasnt busy, there was no line, and there were at least 2 workers behind the counter.) Its asking a lot of customers to need to make 3 phone calls in advance to pick up a prescription. One phone call and conversation with a pharmacist should be enough.

Excellent service, friendly staff. Very knowledgeable and helpful pharmacy staff.

Great store, fabulous pharmacy staff, one of the best run chain stores I have ever been in. I have been a customer for many, many years. I get at least 1 prescription filled a month and I have NEVER had a bad experience at this location. Love the CVS app for refilling my prescriptions.

Pharmacist and staff are always friendly and able to help me with any questions I may have about New or medications I take.Thank you, I can’t speak for everyone but I appreciate your work.

These guys are the best, you can tell because they are as busy as a 1 armed wall paper hanger! Very attentive to customers and professional.

They never have enough staff ringing at the pharmacy. They dont bother to add staff during busy times like after work or first thing in the morning. Saturdays and Sundays always a hassle. Ill be changing pharmacys soon.

Best Pharmacists and Excellent Service. Peace and Love

Never friendly, the pharmacy needs more help clearly. They all look so miserable, I hate going here

Excellent service Thank you Lynn

Really glad that this CVS is open 24 hours - its been a real lifesaver on multiple occasions. The staff is all very friendly and the product selection is generally sufficient for our needs.

Never on time, once I come back here for second trip for heart meds, I will start Walgreens,

I wanted to take a minute to say a few kind words about my local pharmacy: CVS on Pond Street Newburyport. My husband and I have both lived in the area since graduating from college (over twenty-two years) and have been patrons of the CVS on Pond street ever since we moved here. Now with a family and a busy schedule we spend a lot of time running into the store for anything from cough medicine and school supplies to birthday cards, milk or perhaps when we accidentally run out of toilet paper at 2 am! Everyone that works at the store is especially helpful and always very pleasant. I am always asked if I found everything I was looking for and have even been approached asking if I need help finding anything. In particular, I want to mention the pharmacy. We have a couple of regular monthly prescriptions which has allowed me to become familiar with the some of the pharmacists and staff. It is something special when the pharmacist greets you by name in the corporate world we live in. I always feel like I am on some sort of VIP list when I go in and all of my favorite friendly faces are there. I have always been treated with kindness and patience when I have had a question about a particular over-the counter medicine and remember when Steve Fletcher, one of the pharmacists, even spent considerable time calling around to other pharmacies to check on a medication that was out of stock in their store. It was as busy as usual on that particular day, but he went above and beyond to make sure I had the medication I needed for my daughter. I would like to give special thanks to Steve, who ALWAYS greets me by name and with a smile! Also some of the friendliest and professional techs (Josh, Christina, Derrick and Mary, in particular) make my visit a great one every time. In a world where most people are too busy to do their jobs well-or at all, the staff of CVS Pharmacy makes me remember back to the days when I was growing up; back when people in your local store actually knew you by name and wanted to help in any way they they could. Thanks, guys!!!Warmly,Heidi Roy

I was discharged from AJH in the evening on Sept 14 after being there for 6 days. My Doctor called cvs and also sent a paper script for oxycodone. He had changed the amount from X2 to X4/day. My daughter went to pick it up. I gave her my license.The female pharmacist refused to fill the script. I ve been a regular patient there. I am very upset about the treatment she received. The pharmacist ?) told her that the ID had to match the script. Obviously it did match.For some reason she decided not to fill my script.I find this to be unacceptable treatment. Another store had no problem filling it. I dont know what to say about this pharmacist. Something is very wrong there

Did not have a pleasant experience talking with a pharmacist. Very rude and insinuated that I got the same RX two weeks in a row! Tall man, not at all trying to help me. Will go to the other CVS in town!

Good people, good selection

Awesome has so muchstuff!