Donavon was excellent in helping me upgrade my phone and add my mom to my account with a new phone. He was very patient in answering all of our questions and making my mom feel at ease with her transition from Sprint. When we turned in our trade-in phones, Sal was friendly and helpful. I appreciated Donavon coming to say hello and follow up on things we had talked about when I was in with my mom a few weeks earlier. Great customer service from both men.

I find it absolutely ridiculous and unprofessional that the representative would try to sell me something I didnt ask for, especially without my permission. I didnt go in there looking for a program or plan for two Apple watches. I went in there looking to add an additional line to my phone service. If I would not have asked, I wouldve been signed up for some thing that I did not need and did not want. That is not customer service, its also not good business practice. Ive been with AT&T for over 20+ years. This is not a way to conduct business

I came in to do a warranty exchange for my charger. They could not exchange it or satisfy this request in anyway due to them being out of stock. I’ve never had this issue before, I’m this case they would just do an alternative option. But the manager, Keith, was unwilling to do so. I was more than willing to take a less expensive cord. I shouldn’t have to buy a cord, when they have a plethora of charger cords. I’ve been an ATT customer for over 10 years and the lack of good customer service is starting to become exhausting.

Rob was amazing! We’ve been going through data like crazy. He was able to put me in a much better plan with Free HBO Max for almost what I’m paying already. Quick and efficient- answered all of my questions - made my day so much easier!

I had a great experience at the NOVI store. Sales rep, Darryl D., was patient, knowledgeable and very professional. I would definitely recommend seeing him if you are interested in a phone or any service from that store.

We would like to give a wonderful review for Delano Hill. If there were an option to give more than 5 stars hands down we would. He was very helpful to us in every aspect. He really knows his stuff as far as products and was a very personable person . Keep up the great work Delano 😁😁

Raven provided exceptional customer service. She is very knowledgeable and demonstrated sense of urgency to resolve my issue.

Excellent customer service. The staff helped me with a SIM card issue that could not be resolved on my own with tech support over the phone

Very knowledgeable and friendly associates. I went to 2 other locations trying to solve cellular connection in my Apple Watch but no one seemed to know what’s the issue.This time around I walked into this store and the watch was fixed in no time, thank you Steven, thank you Sam

Steve did an excellent job taking care of my problems in a timely manner!

Very helpful adding my apps to my new phone. I would go to see Daryl again!

Rob is Awesome! I was having screen issues. He is thorough, makes things easy, and sees things through til they’re fixed!

As much as as the telecommunication giants frustrate, its good to have a store nearby. Staff is helpful within their ability defined by the corporate bubble.

The sales representative, Darryl Delaughter, is absolutely SENSATIONAL!!! He is knowledgeable and well versed on the products and services available. He is also extremely patient and kind. If I go into the store and Darryl is not working, I leave and return on another date. HE IS INCREDIBLE!!!

Absolutely worst experience.I will not be going back to this location. Very disappointing.

Darryl was absolutely fantastic from the time I entered the store and until my departure. He truly is knowledgeable about every question I asked and he didnt make me feel hurried. He is one of the reasons I remain a loyal customer. Thank you for hiring such pleasant and professional service people. He made my day.

Zack and Hamid were so super helpful today helping me bundle my phone lines and activate new lines for my family for Christmas. They worked very hard to make sure everything. Was explained and clear and set up before I walked o the door! I am super appreciative for all of their help!!!

Great experience in store with Steve, Keith and staff. Friendly and helpful covering all my needs.

Great fast service!

Hello, in this time of unprecedented challenges I want to take a moment and celebrate Robert St Charles. My sister and I came into his store to purchase new phones. Mr. St Charles is the type of representative you want working for your company. He’s extremely personable very polite and engaging. It was one of the most professional experiences I’ve had a AT&T

This is a corporate store which is great, and they have a good selection of merchandise. The sales representative was friendly and helpful.

Great store with friendly salespeople. Thank you novi store helping our kid not be bored. She loved the cartoons and helped make our visit easier. Would recommend them to everyone

Absolutely Horrible experience.Went there on Saturday and waited for an hour for them to tell me that I would need to come back when a manager was available to help me.I made an appointment for the following morning. Raven, the manager didnt come out of her office to help me. She had one of her agents go back and forth to communicate between us. I spent another hour in that store and left with no solution and them trying to charge me a restock fee for a defective watch. I called Apple and they couldnt believe the way I was being treated when the watch was defective and I was trying to upgrade bringing in more revenue for the business.I will not be going back to this location. Very disappointing.I called AT&T Corporate and they are now helping me with this matter .

Keith in the novi store was the BEST BEST service I have had. I love AT&T and he is why. He helped me through all my questions and was super friendly and patient. He should get a raise!!!!

Keith is awesome guy! He helped me with porting from Verizon to ATT. He is very knowledgeable and amazing customer service! Highly recommended!

Poorly staffed, the wait was extremely long! The employee was knowledgeable, efficient and pleasant.

Clean store and safe. Noticed staff cleaning tables and following safety measures. Thank you and love my phone. Switched to iPhone after years with android

Darryl did an amazing job and helped set up the phones. Family loved the experience thank you

Great team and the managers were friendly and helped me out with some huge savings. Highly recommend this store!!

Great experience at this store. Came in lost what to get for the kids and the team helped me out. They will love their new phones and I love that it is not costing me more money. Hamid and Zach earned my business from now on. I will be back for my upgrades only to this store! Thanks again!

Overall I had a great experience at the store. Hamid was very detailed explaining my bill, and went over and beyond to make sure my issues were resolved. Best AT&T store and well organized. I will be back again for my future visits. Thank you again for everything!

The service was excellent. I would highly recommend this store. Thank you Raven for taking great care of my concerns. She’s a wonderful asset to At&t.

Saw promo TV losing battery power on 2016 apple iPhone and resolved all concerns in trade in and replaced my phone.

Darryl was awesome!!! Great customer service!!

Great service in and out with upgrade. No hassles and Robert saved me money too.

Recently, I desired to have internet for my place and I called to inquire about the services provided through AT&T. A young man by the name of REY answered and began to answer my questions and concerns, making me absolutely sure I chose the right provider.After setting up an appointment for installation, I took the time to also inquire about other services, that I was originally uninterested in changing. However REY has a genuine and helpful presence; causing me to reconsider those areas I deemed closed off.If anyone else considering AT&T, I encourage you to contact them and if possible flood REY (and AT&T) with your business. Great customer service, great options, great deals, and detailed assessments of your needs to make life easier for you.If you are able to read this, thank you REY!

Thank you to Rey and the managers for helping out my mother without any pressure. Fantastic place and clean

Hamid and Raven were awesome! Thank you for helping my mother and getting everything set up. The team was very patient with her, and treated her like family. Highly recommend this store to everyone! Best customer service thank you thank you thank you!!!

Keith did a great job answering our questions and great customer service.

Reynaldy was super helpful today! He answered all my questions and made my day easy! Spent the extra time to save me money!

Experienced sales help good holiday deals

Young man was helpful. Was able to change passcode.

Best experience ever! Got a new phone and didn’t feel rushed. This is exactly how it should be and not pushy. Saved me $50 dollars a month how awesome is that!

Fast service and switched from T-Mobile . Would recommend to friends

Horrible customer service, first off spent 1 hour on call with customer service to resolve issue with my 1 week old device. Later when I went to the store they didnt help much either with my unit even though its defective. Offered me two options where I have to spend an extra $60 to get my unit fixed with ATT. Only good advise I received was to contact Samsung customer service - when I contacted by them they offered me to send me a replacement unit for free of charge.IF ATT CANT REPLACEMENT A DEFECTIVE UNIT THEN WHATS THE POINT IN GETTY A DEVICE WITH THEM. I better be best off getting an unlocked unit from the manufacturer itself. This is my first time getting a device from ATT with my account with them for over 12 years and probably be the last time.

Thank you for being open and helping us with the phones. Best store around and the manager hameed made the family feel welcome. I will be sending my friends to your store to get the same treatment. Wish I could give you more than 5 :)

The staff at this store are very friendly and helpful they answered all my questions I had about my phone and my account will definitely go back there

The staff was awesome. I drove out of of my way to come to Novi from Troy. Everyone was very patient and friendly. One of the cleanest AT&T stores I’ve ever been to, thanks again.

Keith in this AT&T store helped us out. He knows and is good at what he does. I would highly recommend him for AT&T retail service.

If I didnt ow money on a phone I would have canceled my services. I have three phones and three lines and they broke two of my sim cards and tried to plan me. I spoke to 4 different people. I dint know why I am writing this because nothing will happen. As soon as I can canceled I will

The staff was great and patient and took care if everyone’s needs.Reynaldy and Hamid we will be back and won’t forget the experience we received.

I was very happy with the service with Keith Stinson at the Novi Store. He helped set up my Voice and retrieved all my photos from my old att phone. He needs a raise for being an outstanding employee. Loretta Montes. Very polite

We just experienced “old school” exemplary customer service from Drew at the AT&T Store at Twelve Oaks Mall in Novi.Attentive. Patient. Beyond the Call Of Duty Service. Personable. Professional.Drew assisted us (my husband & I)with our new SIM Cards installations.✔️Troubling shooting ✔️Resourceful.Thank you Drew.You need to give a workshop on excellent service.#TeamDrew

Very nice this store and the attendants

I had a great experience at this location. Reynaldy was very helpful and friendly. He went out of his way to make sure everything was done properly and professionally. I would absolutely return to this location and request Reynaldy.

Great service James was very helpful and helped me set up my new phone and uverse

Wanted prepaid for visit . Good prices

Robert is cool guy and resolved my trade-in issue problem of the online order. I do recommend going to this store than contacting AT&T customer care who couldn’t do much on this issue having lack of knowledge about the promotional offers and how to address my issue!!Thanks a lot Robert!!

Good prices and professional staff

Rob is awsome fixes all my problems. Go see rob

Rob is the best. He has solved all our problems with ease and a sMile. We won’t go anywhere else

My boyfriend Nathan and I went in to look at what deals AT&T had because we wanted to make the switch from sprint. We originally didn’t intend on switching today but Andy was so helpful and really sold us a plan that was affordable, so we decided to make the switch early. Thank you Andy for all of your help today! We love being with AT&T already!

Special thanks to Omar. Helped me transfer account and billing from Corporate to Personal. Answered all my questions, gave me my options and was just a nice, helpful professional.

Raven and hamad were wonderful.

6/5 stars if I could. had to come here 10 minutes before close because my husband broke his phone earlier this week. I was not about to go another day sending him pictures of my feet via email. the process of adding the picture as an attachment to the email is too long. Anyway, Ryad was great. he gave us really good service expecially since we came in so late. he made the process fast and efficient. Overall an excellent employee to have and definitely an asset to this company

Outstanding customer service. Very Knowledgeable about the devices.

Difficult for me to rate. One visit they’re stellar, but then the next is abysmal hours spent on uncomfortable chairs to get nothing done.If you don’t have a good experience in the first 15 minutes, leave and come back in a few days. Kind of like rebooting the device to make things work better 🤔

Hamid and the team went above the expectations and very helpful.

This is by far the WORST customer service in the industry!! I wanted to reschedule a Direct TV installation and was told by Joe Key, over the phone, that he would take care of it and call me right back. I waited 45 minutes and still no call back, I was on my way home from work, so I stopped by the store to see why I wasnt important enough to call back. I walked into the store where there were two employees, one was a useless manager, just sitting playing on their phones. I asked the greeter for Joe and I was told hes in the back doing something. When Joe finally came out front he said whats up? I asked him where was my call right back and he said I got a little busy and when I asked why he didnt have somebody else take care of me he shrugged his shoulders. I told him I wanted to cancel the installation he turned and walked in the back. 5 or 6 minutes go by and he emerges and literally stared at me for about 10 seconds and then I asked him for proof of cancelation he said oh I havent gotten to it yet finally he went over to the worthless manager, still sitting playing on her phone, says something to her and she said the earliest I could get a installer out to your house is Friday, Good Friday! Now mind you she was sitting there the whole time and heard me say cancel about 10 times. Now lo and behold an installer just showed up at my door! Sorry for the long rant but....... THIS PLACE SUCKS!!!!

Very organized and knowledgeable staff

Keith and Darryl are a great help

Rob helped me Im very satisfied with the service everything was great hes the best marino

Great people. Lauren was very helpful!

I would certainly not recommend this store. The store manager never got back to me. I had to contact cooperate to have some situations mitigated. Prepare to wait all day.

Store was friendly . I received iPhone free with unlimited gb. I will tell my friends and thank you for helping so fast.

Good management team, great sales staff. Raven will fix any problem. Good ol Reynaldy.

I used this place only for switching SIM card to a nano SIM, which they did it for free. The place is clean and their service was quick and pleasant.

Great customer service. Got me in and out in 5 minutes with exactly what I needed.

The girl who helped us is really friendly and cared about our questions and I would definitely suggest anyone to seek her help if you go to this at&t store

Great people I felt cared for

Service from Zack was great, thank you!

Terrible store, I been here multiple time because the location is close to my place. When you are there to add a service, they are little bit helpful, but try to go and cancel, or have a problem with your account, they are very rude, last time i cancelled my wireless service, they provided me wrong information about my cancellation fee, i ended up paying $200 over what they claimed i will. The person who welcome you is pretty rude if they realized you are there to cancel a service, wouldt bother come here again

Keith was extremely helpful. My account was compromised and he was there for me the entire time dealing with it, even while I called AT&T customer support... Great customer service.

Doesnt carry batteries. Otherwise great.

They greet you and very friendly

The customer rep, LeShauna, was very knowledgeable and helpful. She worked through this maze of accounts and missing payments that AT&T and DirectTV created. If I could I would give her a huge raise.

Had a short wait, but the sales rep was was very helpful.

Agree - rude, rude, rude customer service - Anthony - assistant manager $AT&T$ I wish I read the review before I went.I went to the same store every day for 3 days. Unforetunately, I talked to this Manager everytime. Here are what I have from the assistant store manager,1. You are already with AT&T, why are we give you any thing/credit to keep you staying with us...... We are #1.......2. Even you have store manager here, it is not going to help.3. Photo ID will not work, we need to see Driver License.Here is what I suggest,When customer does not have credential for you to access the account, (I assume you cannot strike a deal, so it is wasting your time), at least introduce your program like1. 24 months lease.....2. 20 month lease is.....3. 2 years agreementI am very disappointed the way i was treated.

One of the worst experiences I ever had in a retail setting. They would straight up LIE to you. Staff there are incompetent and rude and especially ANTHONY who never gave me a chance to explain whats wrong with my iPhone 7. Instead he cut me off and mansplained about how he had the same experience and that I needed to go to the Apple Store despite having been there several times already. When I put Apple rep on the phone, he refused to speak to him meaning AT&T WAS IN THE WRONG and ANTHONY would be called out for his wrongdoing. He still made me pay the $45 restocking fee saying well, there arent any issues with the phone while my phone read NO SERVICE despite putting a brand new SIM in. They are lazy and would LIE TO YOU to make their lives easier.

I just went in to see if they could help me with an issue on my Samsung I am not an at&t customer. They were really nice.

Over charged! Ripped off! 13 hours on phone to figure out they ripped me off! DO NOT BUY FROM THIS STORE! TOTAL CROOKS! When in to upgrade phone came out with account being charged FAKE charges!! STAY Away! They should closed this store down! They will lied and cheat you!

Amazing staff

Thanksgiving deals were good

Really bad staff and service these days! Had to port out after spending hours with them.

Stopped in on a whim when ATT online & Samsung couldnt solve my problem after several attempts & hours. Talked to an associate who then directed me to Adam who was more of an Android expert and after looking at my phone suggested that I may have a virus. He gave me some relatively simple instruction and VOILA! no more problem. Entire effort to solve problem including stopping into the store & following his instructions, 30 minutes. If all stores had this kind of employee working for them I would virtually guarantee success & loyalty!

Friendly staff. Clean and bright store.

I dont like the way responded to me. Felt Bad!

Helpful service but be prepared to be there a while

Seriously one of the worst stores ever. Extremely rude, not trained well, not willing to help/give opinions. Manager is never in store! All the employees are talking about you as you stand there about how dumb you are. DO NOT GO HERE GO TO THE LIVONIA STORE!!!! BEST ADVICE I COULD EVER GIVE SOMEONE!!!

Could have been more helpful