Rude inexperienced made me have account holder come to store to find out phone is not in stock way to tell me then upsell on phone 50$ more wasted 20min more not in stock then the next phone up now from 180 phone iwanted to 300 phone lowest price phone in stock well either your management is rotten up to the top and you cant manage a simple retail product inventory turnover or sales personal are purposing lying to upsell for commissions. neither is ideal from a customer perspective with cash in hand.

After trying to get a technical issue resolved with my iPhone 13 Pro Max at another location, then on and off the phone for about 5 1/2 hours with tech support, I stopped in at this location with a tech support rep (Mariah) still on the line, who was also the most helpful one I had all day….the rep at this store (Devon) fixed the issue in a matter of 5 minutes! He made my day! I highly recommend this store!

The service was satisfactory, however I dislike being deceived!

Daven assisted me when my wife and I upgraded to newer iPhones. Seriously a cool dude, super helpful and explained everything I wanted to know. He easily transferred all the data from the old phones to the new ones and while we waited we talked about food, movies and shows. Great assistance must be recognized and we left with a smile! I recommend Daven 👍

Specific Store issue at 26285 Novi Rd, Novi, MI 48375.Horrendous in every way. TMobile ought to consider these guys for a serious and critical review of their interactions with clients.I have been a TMobile client for 15 yrs, 8+ months. My entire family with 4 lines are on TMobile. I wanted to add another line to port my home line to a mobile line. The need was to port a line and I checked it was eligible and I ordered a SIM online. Could not port it online so thought they could help out and went to the storeA nice gentleman (African American young fellow) receives you and starts working on activating my SIM and port the line. All going well so far.He goes inside for a brief moment and a lady comes out with another SIM card and tries to sell me a new card and a new activation fee.I politely mention, I have a Tmobile SIM and she declines to activate that.Her demeanor changes completely and she now wants additional fees and wants activation fees etc and monthly fee of $15 a month. I said all I needed was a $10 to add a line option.The rudeness at highest, she simply declines to service, guide or help me further.I say thanks but no thanks and walk out. The rudeness she exhibited warrants a super stronge reprimand. Even if you cannot help the client, point them politely to customer service. This lady should not work in front office at all.Now I leave this store and go to the Pontaic Trail store at 46670 W Pontiac Trail Unit 3, Commerce Charter Twp, MI 48390....They not only understood the problem. Solved it, added a line to my account for $10 and ported my landline too. All in tops 15 mins.Novi Store lady learn customer service as you just lost a client for life and any phone purchase upgrade or anything....you wont see us again.TMobile Corporate if you are listening to a 15 yr client of yours......this Sprint converted store of yours is a utter disaster on client handling.Adios Novi Store. I sadly cannot rate this store lower or put a star rating lesser than 1...........

The staff at the site were excellent. Very helpful. Unfortunately, the wireless home internet was not.

T mobile....,.......well..... They are hiding slot of charges. Buy your phones from their online stores.

Very nice store staff was helpful. The only negative thing I can say is the restroom was very nasty. Could definitely ya a good cleaning

Derek is the best sales person I’ve ever worked with. He was so helpful, attentive and made our switch of 4 lines joining T-Mobile/Sprint a easy great experience. Thank you Derek!!!!!

Awesome ...... Fixed my issues in 20 min.

Excellent visit, staff was very friendly

This is a CORPORATE store. Always want to call and ask I normally have issues at ones that are not. Derek was awesome, super helpful and did not push anything on me I didn’t need. Come see my man here in Novi if you’re within a reasonable distance it’s worth the drive!

Very quick and efficient

Called the store today. Danny went above and beyond to help me out. Great customer service. Highly recommend.

Great service, I came in pretty late to grab the new iPhone 11 and I was in a hurry. Laurie was quick and took care of me! See was so nice and helped me out a lot! Thank you! 💙

Customer service is acceptable. However, if it isn’t ironic enough, the location of the store is conveniently located in a dead zone... imagine trying to use data within the sprint store and not being able to do that because of terrible reception.. good look Sprint.

Just wanted to share my experience at this store. We had an awesome rep help us with everything we needed and more. Natasha exceeded our expectations at the store and answered every question me and my wife had about everything. She also took the time to explain EVERYTHING to us as well as took the time to connect and pair our new headphones and speakers for us! Also the manager was very helpful as well, he gave us really good deals on everything we bought and was very informative on everything.

Ask for Marcus. Tell him Fawn sent you. He is both knowledgeable and honest. Im a customer of his for life now.

It is just ok .i had there service for over 15 years as the years went by more and more problems main problem dropped calls it would drive me nuts it happened all the time .and i always had a really good new phone my wife also had the same problems.at our house we had sprints air rave and later we had there magic box still dropped calls. the carrier i have now is the best ive ever had so far. i can even go in my basement and never have a dropped call and my bill is over one hundred dollars cheaper a month for two phones .so im very happy now

Long wait times, but friendly staff.

Customer service was amazing. My account situation was very complicated but I was supposed to have a phone shipped to me. But instead they gave me the phone in the store after over an hour of them talking to higher ups and navigating back channels.

Very personable employees, answered all of my questions, and worked relentlessly with me to make sure I was getting the best plan for my individual needs. Everyone was amazing, but Naji was the one who handled my actual purchase. I thank him and the rest of the staff for their dedication.

India is the best sales associate to work with at this location. Shes very helpful and fun. She was able to upgrade my phone and get me a free case. Id recommend this location and India o anyone looking for friendly service!

Fantastic experience! Its good to see a wireless store who actually cares and listens to your needs. Great deals!! Its worth it to park at the mall and go into this store vs the other Sprint stores I pass on my way.Thank you

Miss India Knight is extremely nice and helpful with my Sprint visit and purchase! Had a great customer service! Very intelligent lovely young lady I would highly recommend Her to all of my family and friends shes very honest and sales with integrity!

I wanted to upgrade my phone and I went to the store three times and each time they had no phones in stock.

Sprint. Terrible service with a staff that just doesnt care. If you like poor reception, unreliable service, dropped calls, and customer support a half a world away that reads scripts to support you, then Sprint is for you. I believed their bunk about building the next gen network for years but the service is just as unreliable as always. And, they play all kinds of games when you try to move to another carrier. Ill never forget this experience. So long Sprint!

India gives the best customer service. Shes so vibrant and smiles the entire time. My husband and I appreciate everything she did to help us over the weekend..

Horrible experienceOrdered phone. Never processed order. Disorganized, unprofessional service. Save yourself. Dont go this store. If you need something, get it in writing or you wont get it. Better yet go to verizon

Great friendly staff. Knowledgable and patient

India is THEE greatest!! I was able to get my phone from Tamara really fast while India gave make up lessons! The energy is AMAZING! You MUST visit their store in Twelve Oaks Mall!

This is where I got the Sprint phone Ive been using ever since ..Today I went into the store to pay my bill and to get some help with my phone...as well as get a new charger.The young lady in there who helped me was very pleasant and competantly helped me with all of my needs,and soon I was on my way to Starbucks

I had a great experience with Dorian. Very helpful, very knowledgeable.

Excellent customer service. Dorian made a confusing upgrade a pleasure. I’ve been to several Sprint stores in my 20 years as a customer and this was by far the best experience.

I can understand some peoples complaints, however I was helped by a couple helpful employees. Danny, if I remember correctly, was the most helpful by far. When I switched both data and my phone, they didnt even charge me a restocking fee. Until I actually have a genuinely bad experience with these guys, I wont go below this rating.

This place is the absolute worst. DO NOT GO HERE. When I first walked into the store with my young children I was greeted with the sound of obscene music. It was so rank I wanted to cover my children’s ears so they could not hear sexual innuendo after sexual innuendo.The salesperson who came to me smelled like a mix of body odor, weed, alcohol, and two day old pizza. I was so disgusted that I had to walk out of the store.

Surprised by swift service on a Saturday! Pleasant and helpful!

Horrible. Horrible. Horrible customer service. The young girl at the Novi Rd location, on Wednesday afternoon around 2:30 ish called me bro. What kind of ignorant type language is that to use in a place of business. The only reason I gave a rating of 1 star is because -10 is not an option. Sprint do an investigation, have the young lady look up my age and profession and ask her should she refer to me as bro. Is that appropriate language in a place of business? Did she judge me and thought it was appropriate language to use because of my outer appearance. Please please train these employees in customer service as I take my 5 lines to another carrier.

Helpful and informative staff. Top notch customer service. No issues with upgrades. Ask for Dorian or Tyler.

India is the best. Hooked my wife and I up with 2 brand new phones and saved us $40 per month. Highly recommended. A+ 🌟🌟🌟🌟🌟

India had some of the best customer service I have ever experienced. She was knowledgeable and efficient, even working through her lunch break to help me!

Acted like a Note 9 was dinosaur do-do and the Lifetime Screen Protection I bought would have to wait to backorder the ancient screen protector I purchased eons ago (9 months) to come in.

India is such a pleasure to work with she is very knowledgeable and helpful. Informed me of information that best benefited me. Her and Nick even helped me setup my email on my phone and I got a free tablet! She will be my Sprint representative for here on out!

Best staff in any Sprint store Ive been to. Ive been with Sprint for 10 years. This is the location you need to go to.

I had an incredible experience with Ms. INDIA KNIGHT. she was very informative and extremely pleasant . Excellent customer service! !!

Had a bad experience at the store it was terrible exclamation about transferring from old phone to new phone Pictures and videos, and management was not helpful as well .Not good customer service. good customer service.

India is awesome! Great help. Got everything i needed, including the information of what was best for me.

I went to this store when my phone suddenly died the other day. Darion was very helpful in assisting me in getting a new phone set up and activated. The only part I hate is that I was dumb enough to get a case and screen protector from the store, which ran me about $70. He did give me a discount on a wireless charger though, so I wasnt too irked afterwards.I didnt get a good look at the protector I bought and thought it was a tempered glass, the kind I would have preferred. Once it was installed (past the point of returning it), I noticed it didnt fully cover the glass screen of the phone (an LG V40 that has the curved screen edges) and left a good chunk of each side unprotected. The basic case also didnt have any raised edge with which to protect the phone. Pulled the phone out of my pocket 2 days later and there was a crack on the edge of the protector (never dropped or damaged it), which had spider cracked into 3 segments on the screen. Went online to get a TG protector, pulled off the flimsy plastic one, and havent had an issue sinceWas it my fault for not declining to buy these items? Sure...but just putting this warning out there to not buy protectors/cases/accessories from the phone store, unless you like paying huge markups. Im not going to hold against them the push to get additional services added on, like the Tidal music service or mobile hot-spot data, because I know that corporate puts pressure on those sales numbers.

India and Ryan were so helpful! Not only are they knowledgeable but have amazing customer service skills.

They dont deserve 1 star. These people are the worst. I went to ask about a $25 overcharge on my bill and after waiting 15 minutes, they told me they didnt know why it was charged and told me they couldnt help me in the store. I was told to call customer service. What good are they if they cant tell their own customers why they are being charged. I hope sprint is disbanded and these people go out of business.

Derek is the best

Thank you Jullian for all the help!! I strongly recommend everyone go see this young man for your cell phone needs. He set me and my girl up with new iPhones and hooked me up with all the right accessories! I got all my Christmas shopping done at this store! Thank you again.

Went into the Tweleve Oaks sprint store today and the women helping us, India, was beyond wonderful!! She really went above and beyond to give us a great experience!! We will deffinitly come back to her for future problems.

Amazing customer service!!! Very helpful and super friendly.

This store is a lot better than the sprint store by my house. Very friendly staff and helpful as well.

The staff was really friendly. Theyve got the best deals.

Very friendly staff. Great customer service, I drive out of my way to come here

Finally switched my phone plan out of Sprint. In my three years of using sprint I never successfully got anything done in this store. They are actually not capable of doing anything. That isnt a metaphor, no matter what the reason I went in there they immediately instructed me to take my problems to the Northville store instead. Biggest waste of time possible. To my knowledge, this store is only capable of selling you a phone, not even to establish a plan, and I feel so bad for anyone who is deciding to switch to sprint. If you live in this area, choose another carrier. Sprint coverage isnt worth it in metro Detroit if they paid you to use it and gave you the newest phone for free every 3 months.

This Sprint store has awful customer service. One of the workers name Jai is not very friendly at all. If you expect to be seen at your appointment time or near your appointment time....dont hold your breathe. Because they dont honor appointment times. I was told i had to stand in line then i could be seen. I asked what was the point of making an appointment?. I was told to be guaranteed I would be seen. Im sure they could guarantee that until they close. They are really slow. I will not be coming back to this one. I will stick with the friendly Sprint employees in West Bloomfield on Haggerty Road.....Austin is very nice, patient and helpful.Btw: After waiting for almost 45min. Because the walk in customers in front of me got seen first. I ended up leaving.

Store manager always helps me with anything. Great service.

Awesome store the sales associates are great definitely recommend India & Ryan they are the best

The people that works there are nice and funny

They where helpful and friendly, I was impressed

Be careful on what price they tell you you’re going to pay monthly make us even if they say that will be the price somehow monthly I’m getting charged more even though I call and try to fix this they keep billing me and more .I guess eventually I will fix this I’m just trying to make sure you try to go to another store before they lie to you like they lied to me .

Service was ok but I dont like to be lied to! I made a mistake switching from Verizon to Sprint but that lasted 2 weeks.

Promised our registration for the buy out program was all set. Found out that a month later they did not even enter our account. Horrible rude service, and lied about how everything works.

They say one thing and when get the bill its a lot difference. So I paid the restocking fee and canceled them. Watch out

Best customer service EVER.

India was awesome, the best time ive had in a store in a very longl ong time! I didnt want to leave.

Horrible staff, They take your $$$ then completely write you off.

Are always so helpful!

India is the best awesome smile and service!

Josh went above and beyond to make sure we got what we wanted, and that there were no surprises for us down the road. Refreshingly straightforward!

Great, above and beyond experience!

There hours on their website say they are open till 9, hours on their door say 8. Sprint cant do anything right

Took care of all my upgrade needs !!!!

I hope this place is closed; they wouldnt even pick up the phone.

No GOOD service

Nothing special went with my sister!

I hate everyday I moved to sprint from ATT, extremely misleading and mistrusted.

Worst Service at this location and unexperienced staff and Store Manager was very very bad and always chatting on phone and not focused

I drive pass several stores to see Jay.

Horrible service with lazy, lying workers who are extremely unhelpful.

Very rude and snotty people working there

Not impressed with customer service or phone service at all

Lots of people to help answer questions

India and her people made our day :)

Nothing!!!😡😡😡

Love it..

Very expensive deals

Helpful staff