Best Service Auction!! Friendly help and Shuttle Ride.. Ive probably been here over 100 times and staff and security and service techs are Always Helpful and Courteous!! Five Star Rating for a TEN STAR AUCTION FOR THE TRANSPORTER ON THE GO!!

Let me express how proud I was to work again after not working for years because of my disability. Today I am with sadness that I was fired for a no call no show that I did not do, I gave them paperwork stating the days I will not come into work and because they did not look at the paperwork I ended up getting fired. Ashley Casiano claimed I didn’t call them but they still had the paperwork I gave them the days before I was not coming into work so they had time to give me a yes or a no. I must say that our supervisor Terese has been the most kind and patient with all of us but Ashley Casiano for some reason did not like me. I’ve never did anything to her at all. I will never work at a place that I am uncomfortable and she made it very clear she didn’t like me. As a person with disabilities I should be treated like the rest, i tried so hard to work and do good for myself but people like her take our jobs away for no reason. I would not recommend this job if she’s around the area. I will be finding a lawyer for wrongful termination as soon as possible.

Bought two vehicles from this location both were Graded well I have also physically Been to this location twice,both times staff was pleasant and helpful,it is also one of the bigger yards I been to,I would probably say the biggest next to PA!

Arbitration doesnt answer phone. Has me in limbo for weeks. Sad part is if I was a big franchise dealer they would pick up the phone in a second. Horrible customer service and I cant reiterate that enough.

I am a previous employee. They treat their staff very well. Excellent benefits and an excellent place to work.

Good location, friendly team, nice parking area

The lady that stands there checking people in is a natural pain. Just wanted to go to the bathroom had to get my license.

Excellent location and very nice people

I love working here for many reasons. The people I work for and with are my number one reason. The other is the cars. You are going to see just about everything out here. These are just a few examples.

Fairy friendly very good customer service gave me a shuttle and helped me find my car everything went very smooth very friendly staff

Its a big place to bid for nice cars.

It is an unfair decision. The car has two problems, you are separating it for your convenience.In spite of everything I get an Arbitration-Invalid Buyer Fee $ 200. What is this ?This is so we dont complain about the poor work the inspector did.Lets make an appointment with Manhein Orlandos general manager.Another car arrived with the instrument Cluster screen broker.Until when are we going to pay for the bad work of an inspector.This car came with these defects that are not included in the CR.It is a lack of respect.Solve these problems or pick up this car.Shift-lock override cover is broker.LF car door seals are broken how show the pictures.We take the car to Hyundai and this is not covered by the warranty. That was when the car was forced to open the door.In the eight years we have in this business we have never had a problem, we fulfill all our responsibility and we treat our clients and all of us who have working relationships with great respect.With our right and with much respect we are going to fight this case.Another thing treat women better when you talk to them.We who are affected have always spoken with great respect to all workers in Manheim.We are grateful to Manhein, very grateful and the damage that you are doing hurts us for not doing his job with all the responsibility that his company and his clients deserve.In these hard times we are living we must be better people and give our best. You have a great responsibility to represent Manhein.Thank you very much.

New paperless buying (no block sheets) sucks.

Sandra from dealer services needs some training, where is your customer service ???“ sandras words “ after we requested speak to a supervisor just because she wasnt helpingTHIS WERE SANDRAS WORDS “ I DONT WANT TO TALK YOU “ and she went ahead a hang up the phone. please get her some training we are not playing to be nice we are conducting a business and its not with sandra ITS WITH MANHEIM.

Always great.

Easy pick up. Needed a jump and got it in less than 5 minutes. TONS of cars. Unbelievable really.

BIG SCARY REPO PLACE WITHOUT FREE COCKTAILS

Great i.will always go back

It isa big and nice place to buy or pick up a car or truck

Nicholas Welch was the best shuttle driver I’ve Eve worked with

Big auction over 3000 cars runs every week

Best luxury vehicle choices in the east coast apart from manheim PA

PUT THE PRINTER AT GATE AFTER OFFICE IS CLOSED.

Make sure you have Id with you even if youre not driving the vehicle being picked up. I was turned away and had to walk all the way back to the truck, just because I didnt bring my drivers license. Wont tell you at the front gate either, just the lots to pick up. Other than that, it was a breeze.

It has been about five years since I bought cars from this auction. It has really gone downhill. I bought 3 cars on OVE Saturday and did a 14 day PSI well it is now Tuesday night and still sitting in PSI. I wish people would take pride in what they do especially when it comes to customer service.

Nov 2019. First thing to know is that they only work with licensed automobile dealers. Great service as always, outstanding location and awesome staff. If researching the lot you better put on your sneakers, shorts, hat, and come with plenty of time because this lot is humongous. Even though they offer their GPS service (Manheim Lot Vision) to not look aimlessly the lot is so huge that you may end up walking a few miles depending who many cars you are researching. Not sure if they offer a golf cart service, but I didnt ask as I didnt want to sound like a lazy guy.

Employees were first class!

The best....the most organized Manheim...plus gps on all cars that guide you directly where your is.A true example to all other Manheims

Nice n clean

Covid system does not always works need better system

Eman is AWESOME! She was professional and courteous. Not too happy about being yelled at and threatened by lot manager when all I was trying to do is understand her; the first thing I said to her was I am hard of hearing, Ill come over to you so I can hear you.

Nice people to work with.

Dropped a car off for my dealership. Easy peasy! Kind people, fast process.

Always enjoy the annual Corvette sale!

Home away from home!

MannheimMy experience with Mannheim has been by far the worst experience I’ve ever had in my 10+ years in the auto industry. They are deceiving and dishonest. This is a company who does not stand behind their word. I purchased a vehicle recently and discovered all kinds of issues with the car that were not disclosed. After my own research, this vehicle had been purchased and returned with the same issues sold to me. I also purchased another vehicle, received gate pickup invoice to later be told the car was no longer available. I’ve given this company not one but multiple opportunities to make things right but instead I realize more and more how deceitful and unworthy they are of anyone’s business. Do not trust or make business with them as you will find yourself in a bid like I am right now. I am sharing my experience with Mannheim to avoid anyone else from going through such a negative experience. Do business right or don’t do business at all!

Great place

Godspeed Transport Inc. gets vehicles transported from Manheim to dealerships all over the nation and its a great service and experience 7 days a week! Thanks Manheim! Godspeed!

Horrible. The employees barely help if at all. Good luck getting inops. If the app doesnt locate your car correctly youll be looking on your own. Security are about the only decent people, they try to help...

The selection of cars is absolutely incredible!!! They have every type of vehicle up for auction. Recommend this place if you are a dealer!!!

Even through COVID they’ve let us pick up our vehicles and keep business moving.. thanks manheim!

Great, depending on who is working the entrance.

Car pullers not ready

Im a business consultant and help companies be - well better. So it isnt a stretch to say Ive worked with thousands of companies across USA. If youre looking to do business with a company that actually cares about you and the experience you have with their company, this is one of the greatest company. I achieved many goals with Repokar car auction and continue deal with them. I have sold many used cars there and proudly recommend to all who is reading this review. Thanks a lot!

Cars cars and more cars

I was picking up 3 cars, had them staged and 1 car was missing and it was hot and I was late. Not in the mood for this, but Theresa from staging did not give up and she was smiling and friendly and said she would find it, and she did! Thank you Theresa.

I was on the parking lot asked driver on a go cart that was carry gas cansWere is psi, i think. Were the card are tested. He turn his go cart around and immediately took out a mini softball aluminum bat and was waving it in the ground and came towards my vehicle that was taking to the inspection with the lunar bat on his shoulder while he was driving one hand. Boy i was hoing to get my head bash. I complaint to another employee of the auction and made me feel i was crazy. Beside that everybody is great.

Easy in and out location devices on the unit was awsome found all my units

Good place to discharge and load cars to go.

This auction has a lot of nice inventory. prices are very expensive and td lane is difficult to buy from. auctioneers likes to play games with u opening super high numbers pretending people are bidding, most cars are “no sale” in td lane because auction don’t like to sell cars. overall nice auction

Monopoly, they own it ALL !! Hard for us to fight with this monster carfax says is frame Toyota dealer says has frame its visible in the car and Manheim Arb says they dont care what anyone says !! TUFF !! we are not done yet stay away from all manheim!

Great employees, prompt service! They even detailed my car! Its all shinny & clean!!!

Easy in easy out

Best auto auction in the Orlando area I believe. Enjoy driving the cars thru the auction. Most people are helpful and fun to be around(Manheim employees, temp service no so about many). Clean, well organized auction.

I work at Manheim through a 3rd party. I love the people here!!

I would give 0 starts if possible for the customer service on transport companies. Transport cannot pass thru #497 security without an escort and the waiting time is hours, ridiculous for companies that have to make multiple trips to the auction,even on one trip the waiting is insane. I think is time for Mannheim to start hiring more equipment and escorts. This is why most dealerships preferred to buy in other auctions with better customer service skills.

Always fun to visit and check out the cars, although its not open to the public, I have managed to visit a few times.

It is very interesting to see this side of the vehicle buying experience! Very organized and a huge selection of vehicles.

This place is HUGE! Lots of traffic flow. Office is way too small, they really need to expand the office. Never go there without FL license they will NOT allow you to enter. Must have FL license.

Very helpful abd not a bad selection

Securety this time are nice and helpfull

I forgot my license and had to pay $20 for a guy to get my car out

Been with Manheim all over the Country for 22 years. Never been treated their poorly. Purchased a car that has odomneter issues documented on carfax. Said it wasn’t their problem. I know it’s wholesale but not disclosing the tmu is just wrong!

Worst customer service I have ever experienced. Bought a 2015 Mercedes GL450 and paid for the 14 day PSI. We had a major issue within the time frame and miles. We get the run around for the last three days. No one wants to step up and give any answers or help. Over 30 calls in the last three days and still no answers. We dropped the vehicle exactly where they told us to and the first 24 hours they couldnt even locate it because they lost the vehicle. Definitely not a place to do business once they get your money they could careless about you! Call log in the last 24 hours.11:20 to manager Was told they would get Bobby Clark to call right away.12:16 to manager no answer.12:38 to main line and left message.2:07 to manager no answer.3:39 to manager. Was told Bobby Clark would call me.4:20 to manager. No answer4:21 to main line for arbitration and got Juan again who said that Bobby Clark is not in the office.Unfortunately we have to result to getting lawyers involved which end up costing both parties money. Sad way to do business!

One of the largest and best. A very well organized group.

My dad owns Gulfstream Motercars and I absolutely love this place!

There service is great and respect

Great Auction, Friendly and Helpful Staff

Great auction! They treat the dealers with respect. Refreshments available. Great variety of vehicles from all prices levels.

Wide parking lots for all the car carriers, easy to pull in and pull out once youve got your cars loaded up.

The cashier ladies was great took care of me with all the paperwork. But the ppl who look for your vehicle are not in order. I understand its a big car lot. But there is ways to find a vehicle. I am waiting over 2 hrs for my car. There were ppl behind me who got there car in 20 to 30 minutes. I am stuck here for 2 hrs or more waiting for my car.

Friendly service, keep up the good work!

A bunch of crooks they dont return phone calls they dont care about the dealers they are a joke i will never buy a car from them ever

Buyer beware. Manheim does not inspect their vehicles pre-auction, does not inspect the carfax of the vehicles they do run through auction and almost sold our vehicle twice! Do not do business with this company. I dont think they care but I am posting my experience for the good of the public.

I actually work here. So far so Good

Smooth transaction and cooperative people..

Major disorganized, almost impossible to find cars. I wont go back until the cars are in there lanes.

They sell undisclosed TMU cars with only 14 days arbitration if discovered !!I do not understand how they get away with that?Totally dishonest and very unfair business practices

Worse place to ever work

They treat you like you do not matter..If you dont have a lot of cars to sell, they treat you differently..Treat people with respect ..Rude on the phone too...

Pretty organized.....friendly helpful staff at check in....on the lot-not so much and that place is too big to only have one guy running us dealers to their cars since he does get a lunch break. Almost always open

Great place to work and all of the vehicles sold here are front line ready!

Prices seem higher but theres also a lot more selection.

Amazing parking lot for truckers. Everyone was nice.

Very reasonable car prices with low mileage

In auction the drive out gate pass room needs more help. The line of 5-20 people with a 30 minute-2 hour wait is hard on drivers. And the shuttle is worse. Unreal it takes an hour to get a car.

In addition to those, Ive had numerous other smaller problems - such as but not limited to: floor prices not being put in at all/or put in at the correct amount, condition report or lack of condition report requests being put in incorrectly (ie in reverse of what I want), additional fees being charged WHICH ARE INCORRECT and not accurate (so keep an eye on your invoices or youll probably pay a bit extra), evening gate hours being changed randomly so when you show up to pick up a car you have to come back the next day instead, occasionally cars on their property being messed with, andddd the list goes on....!!!!Do I really need to come in and HOLD ALL THE EMPLOYEES HANDS, making sure they do their job properly??? What a disgrace!!! Its mind blowing how much stuff theyve got wrong for me (more than has been right, I can assure you of that!) and thats JUST ME - what about the other thousands of dealers nationwide??But, when Manheim makes A KILLING charging Buy + Sale Fees on every car, Condition Report fees, Sale Day Wash Fees, an additional Internet Satisfaction Fee (for internet sales - BOTH to buyer & seller!!), PSI Fees, Cash Payment Fee, etc, and contracts out the auctioneers to minimize employees & overhead - plus plays favorites with large new car stores and high volume dealers, they simply dont care about customer service or ANYONE -- just the bottom line profit margin. Which is sad really!!! Shame on you Manheim!!And now, Manheim wants to focus more on digital sales - so buyers cant even see & inspect the cars theyre supposed to be spending money on??? HAHAHA WHAT A JOKE!!! NOPE, NEVER DOING THAT!!!While I will say: to deal with them is basically a necessary evil as theyre the largest auction nationwide, and most dealers dont have much of a choice - it would sureeeee be nice if they upped their customer service & attention to detail immensely!! I guess thats my dream for the future, similar to Martin Luther King Jrs dream I guess.... maybe one day....Until then: I wonder what the next fee they will come up with will be?? Perhaps like the commercial, a fee fee. Or possibly a fee to enter the premise on sale day/an entrance fee. Or maybe start charging to park in their lot to attend the sale? Only time will tell which way this goes....Thanks for reading and be careful dealers!Note: these experiences above have been at several Manheim locations across three states, not just one location in particular.

We have had numerous issues with CRs ( condition reports). We understand they have many units to do but their graders should be accurate and more than anything else reliable on a steady basis. Especially with the online auction buying process.My issues are once confronted with unreliable reports they(staff) want to dispute the problem and your knowledge on top of it which I find very insulting. All the money Manheim makes they should hire more CR graders instead of working the few they have like dogs. But instead they want to argue that you the customer are wrong - never them!The more Cox company has the worse the little car dealer gets treated. The Manheim auctions only care about the new car dealers and the big used car dealers.I have been wronged over and over by CR grade reports. The worse thing about this is when you speak up they want to insinuate you are wrong or the issue is not covered. Always something - never their fault.Please do not ever deal with Ms. Toni Williams she is incompetent. In a position of assistant GM (useless by person & title). She will straight out lie to you and then use your words to craft a response to hide behind.She is the worst staff member I have encountered at any Mannheim location. Dot ever ask for her help - anyone but her.The GM Mr. Herdegen is a great guy who is always helpful

Great place for dealers to find more vehicles for their inventory. Awesome and friendly employees.

I love the atmosphere and the people are very friendly, very nice & helpfull and everybody would like to serve you. At Garzor Insurance We do a lot business with Small to Medium Car Haulers - Owners Operators that work in this Location.

Fantastic company and the title department assisted me with completing necessary documents you girls rock

My son Wesley works here. Its huge! They provide a lot for the economy here. And a lot of cars too! Lol

1 hour wait to get a gate pass and counting. Watched only 2 people get served in 30 mins. Drive out window needs more help.

As expected, they deal with lots of cars so dont be in a hurry.

They dont take care of your vehicles after auction. Very bad customer service.

No words can describe this place! Out of this world awesome!

Car dealers only one of the biggest auctions in USA . Close to 5,000 cars a week .you have to know what you are doing when you go there otherwise you will be lost

First time at this one. Theyve been very good to me.

Best place for dealers to buy and sell their inventory

Best auction in South East part of USA.