Full disclosure I work here amazing place to work so far ownership the capraras are very responsive and in touch with their business no matter what rank the employees are at be lube tech or sales manager. I get to work with amazing vehicles every day and hearing how the customers are impressed with the product output is very satisfying. Hope to hear from any of you no matter what position were all happy to help with any customers needs.

Very good buying experience! Jess was helpful and knowledge. Thank you!

**Update 11/4/21***. Asked about the other recalls on vehicle (issue with door handle freezing in winter). Was told “We will fix when the issue arises.” Good to know if I ever can’t get into my vehicleBought a truck from them 6 months ago. Went in for warranty work. Caused another issue, having trouble getting the new warranty issue fixed. Not impressed.Vehicle: 2017 F150 Fx4 With 3.5 Liter Ecoboost

Nicole was friendly, patient, and very professional as I browsed through truck after truck looking for one that I would be happy with. Having just lost my wife, the dealership was willing to trade 2 for 1, giving me a fair price for my trade-ins. All in all, this dealership and the staff who work at it are good people who have definitely earned my repeat business.

The entire staff at FX Caprara Ogdensburg is very professional, courteous, and accommodating. The sales experience was unique in that we never felt like they were trying to sell us a car or pressure us to settle for something we didn’t want. Thank You Captain Bill for your dedication and hard work that was able to put us into the 21 Mustang GT/CS Convertible that our hearts were set on! We definitely will be repeat customers and recommend this dealership to anyone in the area.

Quick, friendly, efficient service. Their kindness extended to helping get my belongings out of the vehicle. Was able to pick the car up after hours

Extremely helpful group of people. Did everything g they could to meet my expectations and demands. Explained the process every step of the way. I highly recommend this dealership for your next purchase.

I just purchased a new Ford Truck from FX Caprara of Ogdensburg and couldn’t be happier with the experience. Nicole Knable was an exceptional sales person who was knowledgeable and very helpful. Rob Macentyre was extremely patient and professional. Pete and Matt were also very helpful on the back end of the sale providing me with exactly what I was looking for. Overall a great experience and would highly recommend anyone to purchase a vehicle at this location.

So great I plan on sending my friends and family thare .thay are very helpful and kind God bless them all

The people there were fantastic. Alyssa was a great sales person not pushy or over bearing at all like you expect from a used car sales person. The finance manager took his time and did what he had to do to make sure I could get approved to get a new ride.Everything was explained thoroughly to someone who hasn’t bought a new car in a decade and they took care of everything for me.

Jess Park made me finding a new vehicle very easy. I had waited a long time to see if my old vehicle was going to be able to get fixed. It had been in one of the fx caprara shops for about a month and still not fixed . I told him what my budget was and the very same day called me with the perfect vehicle . The stress of not knowing what I was going to do about a car was over and I love my new Ford Escape !

Website is misleading, they most certainly do not want to work with you from the comfort of your own home. An SUV was listed on a 315 Facebook post that I was interested in. Msg the person who posted it to state I was looking at it and had a trade-in if they were interested and gave specs. Was told to stop-in and well talk. I live 1.5 hours away so its not as easy to just run there. I asked about Sunday hours but apparently no one can look at a trade-in on Sundays? Im pre-approved, interested in buying and making a deal but was pretty much told that unless I can be there when they are, dont bother. I told them Ill just take my business elsewhere and didnt even try to work with me. I even offered to have it looked at by a dealer around where I live, to send pictures, etc, but nothing. I guess they have people lined out the door with $$ in hand and didnt need the extra business.

I was pleased with the sale rep rob eddie and the service I got . I recommend anyone to go here to buy a vehicle. U won’t be disappointed.

I had one of my Courier van break down 6Hr away from home base, we we’re blessed it happen 2 mile down rd from FX Capara, THANK YOU very much for first class service to Matt and the whole service team

I just bought my 2020 Voyager van from Bill Dillabough. He went above and beyond to help me get the type of vehicle that I needed to fit myself, my husband and 5 children. It just so happened that all of the kids came down with a stomach bug when I was supposed to finalize the paperwork. Bill brought the vehicle to me at home so that we could finish up! Amazing service from all. Thank you F.X Caprara for making my transaction feel so smooth in a time of chaos.

Bill Dillabough was great to work with, accommodating my work schedule, giving me a great deal, and making sure all of my questions were covered. This is the 2nd vehicle Ive purchased from FXCaprara and I will be going back for my next trade for sure!

Very courtious and friendly staff. Everything was completed in a timely manner. I would go back again for service.

Matt the the service manager does an excellent job taking care of my issues everybody was friendly and professional it was a pleasure dealing with him

Prompt and very courteous service. Wounderful customer waiting area.

The staff is very friendly. If you have any questions they answer them . the staff made you fell like you are family .

Service was fast, efficient and friendly. I will only deal with FX Caprara from now on for all my automotive needs! We made a friend with this dealership!Ricky Snyder

Brought my vehicle in to get a repair. They said leave it and we will call when it is finished. Never bothered to call, never fixed the problem. Went out to get it right before they closed for the day and they said they would call Monday to get it in again. Have never heard back from them and my vehicle is still not fixed. Not impressed.

Took my 2020 explorer there with a shifting problem and they told me there tech was not comfortable working on the transmission and I should bring it to Blevins ford.i guess we can blame the President.no one wants to work anymore! I give one star for there honesty

Jerry was exceptional to deal with, no pressure just alot of help!

I just wanted to say Ive never been treated better Bill the sales rep. was excellent and work to get me what I wanted and I glad I got to meet one of the owners himself and he seem to care about his customers as well I also met and old friend Pat L. in the sales department I thinks thats another good aspect about the place and hope everything works out for me here and I will begin to tell others also thank you for the great experience I had.

Every time I go to fx I am treated better then any other place they have always treated me great I am extremely great full of the people that work there and hopefully be able to always buy from them and continue my services with them. Thank u everyone at FX Caprara ford

We chose F.X. Caprara Ford For our trucks recall service. They were friendly, fast, and efficient.

Great service from sales!

Fast and friendly service. Did everything they could for me to leave with the vehicle I wanted on my terms.

Excellent Service, staff is very helpful and friendly !

Prompt service, courteous staff, what more can you ask for.

Unfortunately, my most recent experience will also be my last experience with Parkway Ford and it has left me furious. I brought my Ford Escape in for a check up because I had some lights come on on my dash display. The staff was very friendly and eager to get my car in and fixed, off to a great start! After assessing the vehicle they come back with a short list of things that needed to be fixed so I agreed to have them fix it, additionally I requested them to fix my air conditioner as the AC hose had been ripped off over the winter and they seemed so nice I figured why not have them fix it while I’m already here And that’s where I made the mistake. So here we are $912 dollars later and as soon as I leave the dealership after everything was “all fixed up “ I notice my car seems to be making a different and louder noise than before. After driving a little ways I decided something wasn’t right and I had better call and let them know. They insist I bring the car right back in to have it checked and make sure everything is okay. So I bring my vehicle back, I wait in the lounge area for about 20 minutes when the guy comes back and tells me everything looks good that the sound I was hearing rubbing on my tire was the oversized mud flaps that are on the vehicle (these ‘oversized’ mud flaps have been on that vehicle since the day I bought it 2 years ago and have never made a sound even remotely close to what I was hearing. He also mentioned due to the age of my vehicle some other contributions to the sounds I was hearing could be the rear shocks and stabilizers but nothing that needed to be fixed right away (good thing because all of those things had just been replaced a few months prior). Though I was annoyed that my car was making a new noise and sounded worse they had been so nice and helpful I trusted their word that everything was okay and went on my way. The rubbing on my tire noise continues to occur and I decide I need to have someone else look at it just to be safe. Too bad I didn’t get the chance because that same day the air conditioner stopped working completely and began blowing warm air not cold at all. I get out of my car at the store and I see something hanging down under my car dragging on the road. What do you know the AC hose they had just installed completely busted dragging on the ground! That was the loud sound I kept hearing! It was the hose rubbing on my tire and it kept rubbing until it eventually caught and ripped it completely off!!!!! After they assured me everything was okay and in place! Clearly it was not and then when I call to tell them and bring the car back for a third time they tell me they will need to order another hose and install it. Therefore I have to pay for the exact same repair twice in a row! And not just a replacement hose it would be the cost of the hose itself, cost to recharge the AC, and whatever labor cost they decided to charge me this time. Well after having a different dealership look at my car they told me the hose itself was not installed properly to begin with and there was no way that anything hit it and ripped it off as the Parkway ford insists happened. The man at parkway refused to make it right, called me a liar, and more or less just took advantage of me. They also told me there was an oil leak that was undetected by three different mechanics at the other dealership. Now I am left wishing I had never brought my vehicle there in the first place and having paid a ridiculous amount of money for a repair that should have never had to be made a second time. Thank you for nothing Parkway I will never bring any of my vehicles or recommend ANYONE to bring their vehicle to you again!

Excellent quick service

Even though I didnt lease my vehicle from you, (my mistake) you took my vehicle in for an oil change. Got it right in, no waiting!! Unlike the two hour wait at the other place last time!! Youve got my business from now on!! Thanks Guys!!

Alyssa was very professional 👋👋 thank you

Car check engine light came on as I was coming up from Albany to visit family on a Friday. Limped into the dealership after hours. Drop boxed my key, after seeing they had Saturday hours. Saturday ... Not opened. Now stuck here until at least Monday. Thanks....for nothing.

Great service !

Very friendly and easy to do business with.

I would like to say thank you for the courteous, friendly and honest service I received from Parkway Ford. My car had broken down in the Lowes parking lot, and stranded me on the other side of the border from where I permanently live. I had the car towed to Parkway Ford and they took care of me, and treated me amazingly. Thank you for the great service and I definitely recommend the service department!

My grandpa comes here to get his car fixed I really like it to

👍

Frank in parts was awesome to deal with! Super helpful, patient and helped me out of a tight spot. Thanks Frank!

Great service!

Sales manager very friendly, courteous, knowledgeable, Matt, does a great job

I do all my business here, we have purchased our last 4 vehicles here and they stand by them 100%. When I have gotten quotes on brakes they beat other places prices and the service staff, salesmen and owners are all friendly and go above and beyond to get what you need and accommodate my insane schedule! I work in Albany and live in Ogdensburg and they always work around my schedule to make sure I have my car for my commute!

Friendly People who seem to truly care your needs not theirs are met. Good old-fashioned customer service. Everyone there gets my highest level of praise for all they did helping me.

Their Service Dept. Is to me, everything we used to accept as normal at other dealerships, but has disappeared from most. Matt, Frank, and all the Technicians deserve my appreciation.

From sales to service things couldnt have been or be better. I purchased my new Rocky Ridge F-250 in October of 2018 and the salesman, Bob Dillabough couldnt have been more nice, more knowledgeable or willing to help. Im now at just over 12,000 miles, an oil change (diesel), two tire rotations and a few small issues that have all been addressed professionally, timely and correct. The service manager, Matt George is as friendly as they come and he is straight forward in everything he does. Each time Ive been there Ive had good conversations with the sales crew even knowing Im not looking to buy anything else! Top notch in every aspect from oem to aftermarket stuff.

5 star business is very professional. Very competitive prices. Bought 2018 150 ford.

Pulled in today with a diesel exhaust fault. Was taken right in by the diesel tech and fixed most of the fault while I waited. Could be EGR or something else now. Will have to go back fault codes not much help.

Brought my 2013 Chaparral SSX, in October of 2017 for winterization. I heard an advertisement on the radio so I decided change it up and its on my way to work. Boat took a little longer than normal and wasnt done till mid November. I figured this wasnt a big deal since they said they put it in their heated garage until it was completed. No issues, paid my bill ~$350, picked up my boat and put it away for the year.June 15 2018 I place my boat in the water after prepping for the season. I start the boat it starts right up. The overheating sensors start sounding an alarm almost immediately and I open up the hatch to find coolant all over the engine compartment. It looks like an engine cap is missing, but Im no mechanic. I call up the dealer immediately and explain, they tell me to drop it off.They call me and tell me the boat is done and again I pick it up and the same thing happens. This time the water pump is burned up likely because of the constant loss of coolant. They are telling me the part and labor is quite expensive but they will reduce to $185 (from $226) to fix it. I am not at all happy at this point and Ive lost about 3 weeks of boating season already. I figure the cost to fix elsewhere will be more expensive and will take much longer, so I paid for the repairs for the mistakes they made.Long story short this was all caused by the shop not correctly placing the caps back on the motor. They also made a false statement about the caps being in the boat so I could place them myself. This boat was returned to the shop twice with the same issue.I guess the only plus side is the engine block wasnt cracked :/Ive had multiple dealings with this company in regards to fleet vehicles for a past employer as well as a 2016 Ford F150, they used to be honest people, but that seems to have changed.I highly suggest you find a more reputable dealership somewhere else.I have attached two screen grabs from the video I took in which you can see water pouring out of the motor in two separate places.

Needed a sensor for a Fusion, called Parkway, and they had it from their New Jersey warehouse overnight. $90 US vs $250 Cdn. These guys are really good, and nice to win one after a lot of high-cost repairs.

Neat clean friendly ( not a customer was with one)

It was very very nice, got me right away took about an hour and was done and away I left

Great place go an see claude for your next new or used vehicle ty claude

Having issues with vehicle that still has factory warranty. Took the service tech for a ride who noticed the issue and told me I definitely had a complaint. Service writer called me later in the day saying there was no issue and I just needed to give the vehicle more throttle. Dealership is either unwilling or doesnt know how to diagnose issues without codes.

--Great place to buy a vehicle, just got a oil change and inspection, cost 0$ . Check them out for a great deal on anything on their lot.--Had a oil change, inspection,and brakes Done one of our cars it was reasonably priced . Great service.

The service department is one of the best around .

Great group to work with!Esp Bill and Craig

Very happy with my new F-150 and they give me free oil changes too.

I happen to work at Riley Ford a dealership in Chazy NY. My daughter goes to school at SUNY Canton and today her car had trouble making it not driveable. Being 2 hours away from being able to help your children is a tuff spot to be in. Matt in service at Parkway was not only inviting and extremely helpful, but they got her in and out of the shop right away. She was all fixed up before the end of the day. There are not enough thank you in this business..so Thank You for being amazing and helpful and making sure she was taken care of. I recommend anyone in the area choose this dealership. If you are ever in trouble I am sure they will help and that matters when we need a rely on our vehicles for our daily lives.

Love my car. Easy financing

Great place to buy a truck, Salesman and General Manager very helpful. Had a remote starter and spray in bed liner done here, thanks Logan for your help.

Had my car serviced at Parkway Ford. Great customer service and the work done on my car (not a Ford) was top notch. Thank you!

Great store for New York state inspections

Great service! Professional people and atmosphere!!

Dealt with Matt and Logan they were phenomanally helpful.Too bad theyre no longer a Polaris dealer. Thanks guys for all your help.

Fast friendly staff and service

Best Ford Dealer in NNY

Great service

Good service at parts department

Great sevice

Always great!