Tim was amazing! I was using the Bed Bath and Beyond app and saw that there was only one Miele vacuum left in stock at this location. My husband and I went in to search for it but didnt see it on display anywhere, thankfully Tim was there ready and eager to help. He knew exactly which product we were talking about and remembered that they had it in the back and not on display because it wasnt a product they regularly carried. Turns out, the vacuum was a return from a bridal party so they were selling it as an open box, but he assured us we could return it if we had any issues. Tims service was a 5/5. As for the rest of the store and its employees, meh... When we went to the register to pay for the vacuum, the cashier was a bit judgmental and she made one too many “opinionated” comments about my husbands shirt. Also, on a separate visit, we came in to do a return and the cashier helping us had no idea what she was doing. For some reason, she thought we were making a purchase even though the first words out of my mouth were, “We would like to return this.” As she continued with the return, she was at a complete loss when it came to refunding me. Not the best location or the best service in general, but I am super thankful for Tim’s expertise and kindness.

Staff members are a bit scarce... Ive noticed that over the course of the pandemic, certain items have not been getting restocked. Some inventory was a tad lower than usual, but nothing too serious.Lots of items on clearance and sales throughout the store that lower prices even more. Plus, you can put all of those Bed Bath & Beyond coupons to good use (Im looking at you, 20% off). Checkout was very easy. No long lines or wait times.Very nicely set up store. Everything is well organized. Very clean.All staff were wearing masks. Customers were also required to wear masks. Hand sanitizer was provided at the front of the store as well.FYI- No more gift wrapping station :(

Didnt have what I was looking for even though there website and a call to the store saying it was available.

Nice place to have a wedding registry.Just download their app and scan away. U dont need to have the latest phones, having the app helps. They practiced social distancing and the store was clean.

BBB has lost its glamor. Used to be fun to go there but it seems quite run down now.

Always a clean store great job bed bath beyond

A decent selection for every room of your house. A higher price over your Walmart/Target products, but worth it.

Store was clean and organized, but did not have a good variety of the items we were looking for.

Love the items on display.

Always have some sort of sale going on. We went after Christmas and a lot of the shelves were pretty empty. Fun place to shop and have some unique items.

I used to be a fan but lately theyve decided bowing to political pressure to decide their product availability was worth losing half their customers. That doesnt sound like a brilliant business decision. Ill just shop elsewhere.

This store was a favorite, however due to a very rude manager and his nonexistent customer service skills, for a faulty product, I will never go back to that store again. Went to another store the same day and received excellent customer service and spent several hundred dollars. I would highly recommend the BB&B store in Papillion!!!! The Village Point store is not how BB&B should represent their brand.

Nice enough store with lots of variety. Clearance prices are a bit high to be what I consider clearance, but other than that its fine.

Very helpful employees just wish I didnt have to drive so far as if they was a store closer like Gretna or even Millard area I could shop more often than once every 3-4 months

Love the store but the carts are too big🤔

I will never shop in the store ever rude people working their prices are outrageous

Visited the Village Pointe store on 12/22/20. I have a Bed Bath and Beyond store credit card. I have not received the new card in the mail so I asked the cashier to look up my account and she said she couldn’t do that, but I visited the Pacific location on 12/21/20 and they looked up my card by me entering my social security number. I advised her I was able to look up the card on Pacific. She kept repeating my total as if I wanted to pay a different way. I told her how Pacific St looked up my account. She then asked a manager who was rude and said he couldn’t do it. I told him you have to choose Account Lookup, I can put in my social security number and the account will pull up. He asked if I had an ID. I said yes. He asked is it a Nebraska ID...Not sure why that’s relevant, but yes. He finally pulled up my account and I paid on my store card. He didn’t even look at my ID so I was hassled about having a Nebraska ID for no reason. They made me feel like I was trying to commit fraud. If I was going to steal I would’ve had more than 2 candles, command strips, and meat thermometer. Don’t plan to ever visit this store ever again! They definitely need to work on customer service skills! And they also need more training on how to look up store credit cards.

Looking everywhere for a pouf. None in stock. Staff were not helpful.

Was looking for comforter set, but only had a few colors and everything was pricy as usual.

Great products! Im not a shopper but this store is so easy to get around I dont dread making a trip here like I do some other places. Recently moved my mom to an assisted living facility and she had a BIG list of things she needed to get settled in comfortably. Got it all at BB&B!! Made this girl VERY happy!

Just checked out at the village pointe location and I will NOT be going back. The checker was having trouble applying my coupons that I had just received in the mail today. One said it had already been used so she accused me of finding it either on the ground or in the parking lot or using it at a different location that day. So I proved the coupon was mine by showing my ID, per her request. She still wasn’t able to apply this coupon for $10 off and ended the transaction by saying I saved $18 with my 20% off coupon so I already saved more than $10 and she wouldn’t be making other patrons wait any longer to check out. I didn’t catch her name, but I was thoroughly upset and embarrassed by the encounter that drew the attention of others around us. Very poor customer service. My money matters to me, especially during such harsh times.

Customer service is terrible. If you’d like to get talked down to and stared at for trying to find a coupon, this is your place!

Very few people when I was there so I was in & out in, 20 min. Very clean and orderlyWent to Village Point.

Always something fun to buy here!

It has a sort of warehouse feel to it, and unless you get items on sale or clearance, its a bit pricey. But the plus side of it is that they have several one-of-a-kind or hard-to-find items, which makes it a fun place to shop and dream a bit. They have a bunch of as-seen-on-TV options, too. Everything is literally stacked to the ceiling, so dont be afraid to ask for help.The location at Village Point is especially easy to get to, as well, with plenty of parking. And the staff is almost always friendly.

Will never openly admit this place is ok,otherwise the Mrs will have me there every weekend.

Amazing finds and wonderful sales! The coupons through their mobile app are a tremendous help for those of us looking to save as much money as we can! They have all the great, well made products. I love to buy my bedding from here along with some kitchen supplies. I recently even came across essential oils that were priced fairly decent, however I still have had no luck finding Rose. But the salesmen/women are polite and always willingly to help! Love this store. Shipping speed when ordering online leaves much to be desired though.

The usual good service I always get there nice people at the checkout counters always someone to help you love it there

This store carries items consistently. The prices are higher than other stores, once again use the App for discount. Used for online registry like weddings. They will also order online what isnt available in the store.

Great deal on a much needed new welcome mat

This is the only place we have been able to find, in Omaha, that carries bed sheets in 1000 thread count. I have a condition that makes it so I have to sleep on extra soft sheets, otherwise I tear up my skin. My biggest complaint is the cost of having to pay for those sheets, as BBB charges over $300 and if washed once per week, they last 6-9 months before ripping. However, without Bed Bath & Beyond, I wouldnt be able to have anything like that to sleep on. Too many times of ordering online and getting things that Im not being able to use, is what sent me to Bed Bath & Beyond. They have a huge selection of everything else for kitchen, home, bath, bedroom, kids, outdoor, Etc and they do have a lot of good deals and lots of cute decor.

Very quick and helpful staff. Only issue I had was missing pricetags/packaging on three of the items I was looking at.

I went with my wife to buy slippers and left with two new pillows this place is beyond annoying

Absolutely love this store. You can find what ever you need for your kitchen here. Ofcourse they also have bath and bedroom items but the kitchen items are my favorite section

Seems every time I go they do not gave the products at this store, which is closer to me.

Very helpful and friendly with curbside pickup.

Rachel and Denise at the village point store are the best and deserve a reward and recognition for the excellent Customer service! I came in and had forgotten my store credit (I live 2 hours away) and Rachel took the time to help me and called her manager who kindly helped her on his day off! I am very impressed with how she went above and beyond to help me out!Also Denise in bridal is awesome! She is so fun to work with! She helped my husband and I out so much with our registry. Your store has some great employees! Please reward these two for their excellent work!

Shelves were empty and they needed more cashiers.

I had fun strolling here with my in laws! They have all of the things I love to have for my house.

Not great customer service. The cashier added something I purchased for a wedding to the brides wedding registry without me knowing, and told me nothing was taken off or added to the wedding registry. I go to return the item after finding the same thing cheaper online, and they wouldnt refund my money, only merchandise credit could be given to me since it was considered a gift. You should not be able to add something to a brides wedding registry if it is not on there in the first place. I am engaged, and will not be doing our registry through Bed Bath and Beyond.

Hello, bought a body pillow today, but there were no pillow protectors or covers for it. ;(

This is a very clean and well organized store. They have a large variety of merchandise in different departments. A pleasure to shop there!

Due to holiday rush, my family and I came in looking for 1 item in particular. We were helped by a very nice and professional lady. We told her what we were looking for, she knew immediately what it was, and when she couldnt find it, she jumped on the computer to find out if it was in stock. Turned out it wasnt in stock, and asked if we wanted it delivered to our home, AND she included free shipping. Amazing customer service!! Thank you!!

Terrible customer service. Wouldn’t honor my coupon and told me to come back to get a price adjustment.

I was recently treated terribly here when trying to return a coffee pot- I walked out (about 5 minutes later) bewildered and wondering what the heck just happened-with my coffee pot that they refused to return-which was actually no problem. The lady behind the return counter was out of control and MEAN! It was wild! She humiliated me in front of the two very long lines of people waiting. I called and complained it was so bad. They called back and stated she must have been stressed and was actually really well liked, that everyone that worked there really liked her-Maybe they just FEAR her, I dunno, just a hunch! She stated that the worker had a couple complaints that same day, so it must have been a bad day for her. For her?! Geesh, what about your customers? Ok...not a good enough excuse. If I were to have treated someone that way at my job I would have promptly been written up and suspended for a couple days, without pay. Bottom line: I would not recommend this location and I will never be back, ever! I will say Ive always had a great experience at the 71St location-so, Ill make the drive from Northwest Omaha to that location...that is if I ever shop there again.

Terrible called said they had item drive 70 miles didnt have it

Love this place. They are always busy but find time to help you with questions or locating a product.

Good selections. Very helpful staff. Used a $20 off of $75 purchase today, so Im happy!!

Love the store and the products. Associates are always nice. Just wish the prices were a little more reasonable.

Got there early(so I thought )they were already busy and the staff was still great to deal with. Order what I wanted since it wasnt in stock. Smooth in and out.

Fairly smooth for black Friday

This is an amazing store with kind and attentive people who will help with any questions or concerns.

First time here and I love this store and the staff are all so nice and helpful!

Staff very friendly. Easy to find things

I loved the clearance section in the back of the store. This was a few weeks ago.

Disappointed as usual. This time I thought this would be a good place to look for a kids plush blanket or throw. Blankets of any kind were scarce except the very expensive ones.

Went in and was helped right away to find what I was looking for! Employees are great!

Many great Christmas ideas and the staff really know about the items in their department s

Was told they had a item on hold for me when I arrived 30 miles out of my way to go to this store.THEY DONT HAVE IT. Beyond frustrated with this store.Store in Village point

Not much products as usual plenty of empty shelves

Wish they would just price all their items 20% less! They would be doing us all a favor. If you need stuff for around the house, its an easy stop.

Wife shops there. I just tag along. The place is clean. Well stocked. You will be asked no less then 6 times if you need help. It gets to be a little much but the staff is trained that way.

Nice place kinda pricey

The lady who helped my sister and I was very friendly. She helped to print off a wedding registry for us. Also told us that if we need help finding anything on the list to ask her.

Best place to shop for home and house wears! If they dont have it in the store, they will order it on line for you! Customer service is excellent!

I came in looking for a water bottle that the website was in stock yesterday but not today. Disappointed I figured Id go home without it and a couple employees asked if they could help us and so I told them the water bottle I was looking for and they went out of their way and searched for it and brought it to us with a smile. I am extremely grateful for those employees and the time they took to help us

Very friendly place.

I could stay in the store all day long I love it!

They have very nice things to shop for in to get...

Love this place! They have EVERY THING!

Ordered on line and picked up with no problems.

Their prices are too high but they always have the coupons that never expire love this place so much fun to shop there!

Good prices and huge selection!

Nice store with moderately priced items. Be sure that you know what you want before going in or you might buy out the store.

Expensive

Friendly cashiers

Overall it was a good experience, but not everyone was willing to go the extra step. Found some clearance towels on an end cap and picked them up. When they rang up full price I let the gal know about the clearance prices. She shrugged and said someone probably put them down there. Ummm... There was a full end cap of these... So, I left them there and will buy new towels elsewhere.

Customer service is Great! Always so helpful. Love their products and sales.

I was really disappointed. My fiancé and I made an appointment for our wedding registry weeks in advance. We got a confirmation email too. When we got there, the registry counter was not prepared and needed all of my information new. Then customers came and got to get help in front of us despite not having an appointment. At the end, we waited 15 minutes at the back counter for help. I went to the front of the store and asked again for help and nobody came after another ten minutes. I walked to the front and the employees were just chatting and playing on their phones. We gave them the scanner and then they didnt give us any confirmation or anything.

Great service and deals.

Always fond what I need and at a reasonable cost.

Lots of greay stuff here. Something will find you in here....

Very helpful staff; excellent inventory. Like the Sunday hours to 7:00 p.m.

I would like to say I love this store and all their fun stuff but what happen tonight in the store with the employees that were working was very unprofessional. I was willing to spends lots of money there and usually do . My cashier was amazing but the other employee not . I was buying a lamp and was asking about the Amazon tower and another employee interupted the lady checking me out and answering my questions about the tower I was very interested in buying. The girl was in a rush to leave and more interested in telling her what to do and what trash to take out which could of been done after checking me out. There was another girl working there with half a shave head giving me and my daughters the worst looks that it made all three of us uncomfortable. I didnt know one question would piss off two employees. Well in the end I just wanted to get out that Ill just buy the tower and smaller speakers online. The customer service sucked but I did thank the cashier for trying to help.

Huge selection of items

Usually have great post-holiday deals. Staff is a bit sparse, but a comfortable shopping environment.

Place is so overpriced cant even use coupons on most things! Never going back.

So many choices and found the throw rugs I needed. Cashier at checkout would not win the Ms. Congeniality award.

Great customer service.....They go out of their way to help customers.

It was great I love that store

The free gift wrap station is too fun! And the bridal registry makes it easy to shop.....

Clean and organized with friendly staff.

Friendly customer service, they dont breath down your neck while shopping. Good deals.

Love the store and the variety of brands and products.

Lots of neat stuff, but bring a coupon because posted prices are crazy!

Great getting gifs for wedding.

Its a great place, specially if you have coupons!

Best bed bath and beyond that I’ve ever been to

Average store. Very friendly staff. Overpriced items.

I liked it but there was security or someone or another following me and the staff asking me if I needed help far too much.....Im not gonna say what I think was going on but I usually go online. That day was a bit creepy