My 2003 Lincoln Town Car Cartier LI am gonna save up lots of money to purchase this 2003 Lincoln Town Car Cartier L. After all these years, Ive been searching all my life for miniature limousines like, Cartier L, Ultimate L, Signature L & even Executive L. What I love about this Lincoln is the 6 inch extension of specious interior legroom which is needed. What compelled me was the wider rear doors with fixed opera windows. Ive been drawn attention to this elaboration. This vehicle is so special! I am happy to test drive it once I first learn how to drive.
I want to share my bad experience. But there website here will NOT allow me explain. As I type, it will not scroll down for me to continue. So does anyone have any advice on how to get my ligit complaint accross. I feel the CEO shoukd know. I can see what Im tyoi g niw because it wo t scroll down . So im gonna stop now.
I was blown away, I sent an inquiry on a vehicle via car gurus, within about 15 minutes I had one salesman, do not have a name, reach me about the car. He was very responsive, but in the end I was not able to buy it for a non-wood house Lincoln related issue. After about a week I had another salesman named Jason reach out to me via email, I did not see it, so he messaged me on my number, knowing that I was no longer interested I canceled the chat. But now that I re-read older emails I realized that Jason had gone above and beyond in trying to help. He answered the question that I had and sent a in depth video with the car, and was honest about the imperfections the vehicle had. If I could leave this review strictly to someone I would leave it for him.
We were so excited to find our dream car, but it was 1700 miles away which made us extremely nervous for this car buying experience. In hindsight, we had nothing to worry about! It was a wonderful car buying experience despite COVID and being 1700 miles away! Alec our salesperson answered all of our car/pricing questions and Elaine the finance person made financing simple and was always quick to answer my 1,001 questions! From the first email, to the financing and delivery organization every detail was taken care of and they both kept us updated with excellent communication. I’d do it again without hesitation knowing how well taken care of we will be! We highly recommend this dealership and these individuals in particular!
An unfortunate dealership in the metroarea...not forthright in their service & customercommitment.
We purchased a $95,000 Lincoln Navigator from Woodhouse in early July and will not be returning for anything ever again.We were forced to purchase form Woodhouse because they had the only Navigator within 500 miles with the options we wanted and we had a time constraint based on our expiring lease.In our first conversation the salesperson informed us that Woodhouse is charging $5,000 over MSRP simply because they know vehicles are in shortage (otherwise known as price gouging). After we pushed back the sales manager graciously offered to only gouge us for $2,500 over MSRP.Next, they wanted my wifes Platinum Expedition lease on trade and offered us $9,000 in equity for it. Luckily we had shopped around, and knew the vehicle actually had $12,000 in equity. In total, Woodhouse tried to victimize us for $8,000.Other customers who were not as informed or in as stable of a financial position would have probably conceded. We buy between 3 and 5 vehicles annually and Woodhouse literally cost themselves a LOT of future business. Other dealerships in town have moral clauses that prevent them from charging over MSRP for new vehicles, so definitely check other nearby dealerships before buying from Woodhouse.Hopefully those Lincoln customer surveys matter because we will literally not be spending another dime with any of their dealerships again.
Sales play a lot of games. Just be straight up and dont run around. Buyers arent all sheep!!!Bought a navigator online without all the lies and run arounds, wont deal with dealerships and sales anymore...
I recently traded a vehicle for a new Lincoln Corsair and was delighted the way in which our sales representative, Scott Carlson, worked with us. Scott was professional, responsive, and very empathetic to our needs throughout negotiations. I highly recommend him and Woodhouse Lincoln for your next vehicle purchase as all involved in a purchase are very good to work with and always conduct themselves in a professional, ethical manner.
Amazing Dealership and people! Great sales and service! Joshua and Dwayne are a great team and made my life easier and did an awesome job!! HIGHLY RECOMMENDED!!
Free candy crackers and cookies while waiting for your car serviced.
Wonderful experience at Woodhouse Lincoln of Omaha.Very friendly staff, smooth transition, very pleased with our Lincoln Nautilus!
Had a recall and some service done. The service people and the drivers were great to work with.
Find Adam and you’ll find honesty. Normally doesn’t go hand in hand with a salesman, but this man defies those odds. He spread the facts like a pastor spreading a sermon. You’ll be hard pressed to find the same kind of team elsewhere than Woodhouse Lincoln. Very impressed with both the service and the vehicle!
I was referred to the Woodhouse Lincoln Service Department due to scheduling issues at their Woodhouse Ford location. I was able to get my tuck in right away and Joshua was incredibly helpful and thorough in providing details as to what work needed to be done. The repairs took longer than anticipated so Joshua worked to setup a loaner vehicle through Enterprise for me. I am beyond pleased with the service Ive been provided with so far!!
Upon arrival to the dealership we were greeted friendly & in a professional manner. All the staff was pleasant. Our salesman was excellent in listening to our needs & wants without ever trying to go past that. The whole experience was quick, accurate & just a warm friendly experience. I would highly recommend Woodhouse Lincoln Omaha to anyone who is in the market to buy a Lincoln! Excellent service! You wont be disappointed! Thank you to all staff for welcoming us & being so kind, friendly & professional!
I just purchased my second Lincoln from Patrick Christel at Woodhouse Lincoln and really enjoy working with him! Patrick and the team at Woodhouse Lincoln are a great for place to buy a car from. I really appreciate the service department as I have them work on all my cars through-out the year. I would highly recommend that you meet with Patrick at Woodhouse Lincoln before you purchase your next car.
I had a very precise idea of the SUV I wanted to purchase and spent a couple of months searching my local market. Then one day I expanded my online search and found The One. The only barrier was that the car of my dreams was on the Woodhouse Lincoln lot OVER 1600 MILES AWAY from my home in Portland, OR! On a whim, I called and asked if they handle long-distance purchases. I expected to be laughed at but instead I was connected with a sales rep, Patrick Christel, who not only took me seriously but came up with options to make this crazy idea happen. After more than a few calls and emails we had a plan. Woodhouse paid for a one way plane ticket for me to come to Omaha and check the car out - no strings attached. I was stunned. My friends thought I was crazy! Upon arrival in Omaha, Patrick picked my girlfriend and I up at our hotel before the dealership had even opened. The vehicle was exactly as advertised and the service I received in person was stellar. We only had minor tweaks in negotiation that were handled with professionalism and efficiency. My best friend and I then drove home, across 4 states, in my new rig. It was a tremendous road trip that well never forget! I recommend this dealership without hesitation no matter where youre at in the country.
Great experience during a recent oil change! Beautiful new building and the friendliest employees!!
Joshua in the service department is great!! He always goes above and beyond to make sure my experience is great every time!! Buying a Lincoln was a great decision!!
I had been to 4 different dealers before going to this one. Bought a car here cause the guys were great! Even the ones we weren’t working with were just positive and helpful. Hope to do business with them again someday. Travett thank you for the help and for filling up the tank!
Good customer service in the repair side I would go back if I needed to.
I purchased a used vehicle a couple weeks ago and was told that it came with an extra set of rims & tires. That I should stop the following week for pick. I went the following week and was told they were moved to a different storage. I was told that I would be contacted when they located them so I could pick them up. Days went by and nothing. So I decided to send an email regarding about the extra set of rims + tires and I was told that the guy who traded in his car decided not include them anymore. This was upsetting news to me because at the time of purchase I was told different.
Did a great job getting my wifes Escape working again. Did some warranty work and changed the oil for a reasonable price. Everything was clean and everyone was supper nice. Thanks
Great place to buy a car! We have dealt with Woodhouse Lincoln for many years and they always amaze me how they treat their customers. From the Sales Staff to the Service Department to the Body Shop the words : knowledgeable, professional, friendly, honest and helpful come to mind. Just a great experience all around. Would highly recommend them to everyone!
95% of Woodhouse Lincoln customers rated the place 5 stars. That means full marks--no improvement possible--and I agree completely. Thats the sort of consumer confidence you want to see when youre dealing with an important investment like a car.
Matt & his sales staff make the car buying process easy & painless...I told them exactly what I wanted, they found it & they easily beat every dealerships price around!!!I have now bought my last 8 cars from them. I trust them immensely!!!The service staff at Woodbouse-Lincoln is equally impressive!Thanks Fellas!!!
Very clean building. Professional and courteous staff! Smiling employees! The kind of place that you enjoy visiting and it feels like you are welcome and appreciated. Highly recommend when you are looking for your next vehicle!!
Nice people great service
I highly recommend Woodhouse Lincoln. When considering purchasing a new vehicle, we knew we wanted to go to Woodhouse and no other place. We have gotten our other vehicles from the Woodhouse family and we had great experiences then so we wanted to work with them again. The staff (especially Pat) here was so knowledgeable and professional and made the process easy for us. We had a great experience and highly recommend them!
Ive now purchased 2 vehicles from Woodhouse Omaha and had great experiences with both. Great group of people that were there to assist without being pushy! Also didnt spend an entire day there, they work quickly and show that they value your time! Highly recommend if youre in the market for a new or used car. Mike
I want to express my absolute thanks to Brian Sich. I helped my mother purchase a car from Woodhouse Lincoln in Omaha. Brian found a perfect car for her and exceeded her expectation. Brian was extremely professional and thorough in explain the car and its features. He went above and beyond to deliver the vehicle to her. Great Job Brian. Because of this outstanding experience, Woodhouse/ Brian will be where I go to get my next vehicle
We are previous Cadillac owners for over 20 years, couldnt ever imagine any other, that is until we walked into Woodhouse Lincoln, what an excellent staff. We were blown away with professionalism of Gary Combs...we came in with intentions of taking the MKX 2016 out for a test drive, we did that and fell in love with our vehicle, Gary worked with us and with all of our questions and concerns he put us in the car we loved and has made us a part of the Woodhouse family, such an exceptional dealership.....ALL of the staff are something the owner should be very happy with!
I LOVE the service Woodhouse provides. I bought my first car from Jeremy and he was amazing! Very knowledgeable and friendly. The Service dept has been awesome with the up keep of the car. Woodhouse is a 5 star dealership!
My first experience with this company was excellent. I confident I was going to recommend them to my son for his car purchase.Almost 1.5 month later, after being told Lincoln Customer Care, including them calling me weekly to make sure I was in a rental until my airbag was replaced. I was never given a rental, Bryce never even kept in touch with me. Obviously, they only help when it benefits them.I also took my son to another dealership to buy his car and I make sure everyone knows how this dealership treated my situation.
I purchased a used vehicle from Woodhouse Lincoln and had Patrick C. as my sales associate. I couldnt be happier with the experience and professionalism. I inquired about a Lincoln MKZ and immediately Patrick had some options for me in my price range. We went over the details for a few days and I ultimately decided to look at one MKZ specifically. I live 2 hours away from Omaha, so my time was limited to come and look at the vehicle. I had that evening open and Patrick had the vehicle transferred from Blair to Omaha that same day. Patrick made sure the car was in tip top shape and ready to roll when I got there. He was also very open and honest with the condition of the vehicle and things that had been found by their service department.Post-purchase, I had some questions about the vehicle and Patrick was still as responsive as ever even though he had already sold the vehicle. I was having issues with the remote start and he recommended seeing the service department. Here, I worked with Jeff who did a fantastic job getting us into a loaner vehicle and getting everything taken care of to fix the issue in a timely manner.This type of customer service has made me a lifelong purchaser with Woodhouse. Buying a used car is always nerve-racking because issues can and will pop up. But, its comforting to know that Woodhouse will take care of you when they do.
This was my second time using Woodhouse for a car purchase an it exceeded the first time. Jeremy Skyes was great made the process fill like 30 minutes an boom had the car. He has taken care of me since day one on this deal. The service he provided me was perfect couldnt have asked for anything else. Thanks again Woodhouse for the great quality of vehicle, and you got a good one in Jeremy. Thanks again Jeremy you did good.
Our salesman Brian Gross was excellent at listening and helping us figure out exactly what we were looking for...then pulled up that exact vehicle to the front for us to drive and buy! Superb experience. Loved that Brian stayed in close contact with us through the process without pressuring. We have bought from Woodhouse before and every experience is outstanding.
I got everything I wanted and more. Very courteous and accommodating! GREAT working with them.
The Guy named David in the service department is super rude would not recommend going here they don’t care about your car unless you bought it from them... I would give 0 stars but that’s not possible..
Service was great and fast. I am very satisfied with the service.
The service at Lincoln/Ford was the best and super speedy. Especially Aaron in service and another agent who was with him today (10/8) around 2:30 pm. They were both so helpful, kind, and informative with respect to my questions about my car window.
I would NOT recommend Woodhouse Lincoln dealership in Omaha to friends or family! We have been trying to get them to follow through with what they have been telling us since the first time we walked in the door, and for the THIRD TIME it has not happened.I understand that new salespeople are still learning, and mistakes will be made - there is a learning curve with any new job, I get it. The service dept. was no better, unorganized with poor communication that ended up costing us money and valuable time. But even when one of the managers called back to rectify the situation, it did not get better, and AGAIN they did not follow through with what Jeremy promised us.I now am blaming myself for actually believing anything that the salespeople or management tell us. Not anymore. I refuse to let my family become a victim to them again, and waste our time and money.If I was you, I would avoid this place like the plague. Nice people but now they are just fake. Word of caution, I do not trust anything they say.
Woodhouse Lincoln has been by far the best dealership I have been in Omaha NE. Everyone there is super friendly, knowledgeable and professional. After your purchase in other dealers you feel like another number But Woodhouse Lincoln makes you feel as part of the Family even years after you have purchased your vehicle from them. I have purchased 5 Vehicles from them now and Will never go anywhere else. Jason in the Service department does an outstanding job every time and Richard Armstrong is one of the nicest and most professional sales associate I have ever deal with. Strongly recommend this dealer to everyone looking for a vehicle.
This is the absolute worst car service experience ever. My wife took in the car for servicing because she thought it was due. I told her to ask them how much to fix two sticky keys on the instrument panel and to replace a windshield trim piece but not to fix them if too costly. She was charged $161 to trouble shoot that and told the repair cost was going to be $800. The only trouble shooting required was that they looked up some prices. New climate module etc. She did not have them do the work. I fixe the buttons in 15 minutes by popping them off and cleaning them and the trim piece cost $22 with shipping and about 2 minutes to pop it into place. I will never go back there again! The even charged $18 for shop supplies! What shop supplies could have possibly been use to see that there was a missing trim piece and buttons were sticking? Total Ripoff!
My family has now purchased four vehicles from Woodhouse Lincoln in Omaha. They have amazing service without being pushy. They truly try to help you find the best fit for your lifestyle and budget. We have gone through Brian Sich each time, and I have never been disappointed with a purchase! Thank you Woodhouse Lincoln Omaha!!
Rick went above and beyond in helping me to get the car that is a perfect fit for me. As a new person to Omaha he welcomed me and helped me to transition into my new car as well as into the community. I would highly recommend working with Rick Armstrong to anyone shopping for a new car.
Such a wonderful group of people to work with. We were greeted immediately upon arrival in the showroom. Our salesman, Adam Vogt, was fantastic. I would work with him again.I would give 4 stars because the financial rep was VERY slow. We were not happy with his performance. However, Adam did a stellar job and should be commended on his knowledge and helpfulness.
We have purchased many cars from Woodhouse and every time we go back, our customer service experience is exceptional. The people that work in that building are so kind and so accommodating. They make the car buying experience enjoyable.
One of the Best customer service experiences! They listen to your needs and go out of their way to help. You feel valued throughout the whole process. I will be buying another car here!
I take my Ford Escape here when Im in the Omaha area when I have an issue or need the oil changed. The guys there do a great job and making sure I know what needs to be done and are willing to help me understand should I have an issue. Last year they helped my wifes Chevy Equinox when it ran out of oil. Come to find out the engine needed major recall repairs, they put more oil in for no charge so we could make it to the Chevy dealership to get the engine repaired. I make sure that I see Jamie when I visit as he knows me well now. Thanks guys.
I have been doing business with Woodhouse Lincoln for several years both with purchasing vehicles and all the service work done on those vehicles. Always is an extremely pleasant experience and couldnt be happier all the way from the General Manager down to the shuttle drivers everyone is helpful professional and courteous and customer service is their number one priority.
I worked with Patrick Christel by phone. I ordered a Lincoln MKX and he made it as smooth and easy as possible. It was the best experience Ive had buying a vehicle. I was able to do everything on my time frames as much as possible and didnt have to sit in a showroom and waste an entire day trying to buy a vehicle.I feel like my trade was given a decent price and the new car was price accordingly.I would and will definitely use Woodhouse Lincoln in the future. Eyeballing that Concept Navigator for the future. :)Thanks Patrick and all of your staff for the ease of purchase.
The team at Woodhouse Lincoln are incredible and easy to work with!! Low pressure and affable, which really made me feel great as a luxury client. Highly recommend Woodhouse Lincoln for a great experience.
I cant say enough good things about the sales team and quality of service I received buying my new Lincoln 2017 MKZ! it was refreshing to see a dealer who has a strong culture and cares about its customers and the community. They gave up their Christmas party to donate the money to the Food Bank! Im proud to be part of this family!
Great company and very friendly staff, would definitely recommend all of my friends and family to visit everyone at Woodhouse Lincoln for a 5 star experience!
Great service and very responsive to requests. Worked with our schedule and repairs were done in a timely manner
The team of Gary Combs (sales manager), Matt Swoboda (General Sales Manager), Aaron Cohen (Finance Manager), and Jeremy Sykes (sales consultant) went above and beyond in getting me in my new vehicle! It was a very pleasant experience. This is my third purchase with them. Jeremy Sykes always goes out his way to ensure that all of my experiences with Woodhouse go very without any issues.The amazing this is, that after you purchase your vehicle and bring it in for servicing the all remember your name and will ensure that everything goes without a hatch!
Very professional courteous staff. Have owned several cars from here and everyone takes great care of you. Fantastic cars. Wouldnt go anyplace else.
I always take my car here for service... GREAT customer service. I would recommend to anyone.
Cody Thompson is AMAZING! Very professional and you can tell he totally enjoys his job. He made our experience at Woodhouse one that reminds us why we keep coming back! Thanks Cody!!
Amazing sales staff and incredible service! Just bought our Lincoln MKX in January and couldnt be happier. They know me when I come in the dealer and always take care of me. Cant ask for more than that, and Aaron in finance was incredible! Thank you!
Be careful dealing with this dealership. They will mess up your papers and simply say they can not remember the price agreed on. I was recommending this dealership to everyone and I got them many sales but they are a rip off! Never trust them again
Went to Woodhouse today for issues with my Lincoln MKZ and they were extremely helpful! I was very happy with their service and would recommend anybody go there 😄
Wonderful place I Highly Recommend it. Dustin was great.
Pat was awesome as a sales person not to pushy and knew how to talk about the car and if he didnt know the answer definitely looked it up and gave us correct information 😊 👍 👍
The Sales and service at Woodhouse Lincoln exceeded all of my expectations. The staff were attentive, engaging, professional and most importantly respectful. Their team was efficient but also moved at a comfortable pace that put me at ease, explaining the process at every step. If youre in the market for a Lincoln or pre-owned vehicle, this is the place to go!
Had a great friendly experience. The sales and management staff made the car buying experience easy and painless. I will be a Woodhouse customer for life.
If I could give them 0 star I would, because they are cheaters and they are liers and players and they took my dads money that wasnt meant to be taken away. We agreed to buy a car for a certain price and when we called them to pay the money and take the car they said its not going to work.(the price wouldnt) they wasted my time and energy and I dont recommend anybody to deal with these cheaters.
Great experience! Took my car in for a problem. Friendly staff. Received a loaner while my SUV is being fixed.
Willing to work with customers on leases or purchases. No high pressure. Let me take the car for an overnight test drive.
This was our 4th purchase from Woodhouse in 8 years but our first from the Woodhouse Lincoln dealership. We purchased the Lincoln MKX, and what a beautiful vehicle! Everything we wanted was a standard option, this vehicle has everything. Absolutely love it! Also loved that we didnt even have to go to the dealership. Our kind salesman brought us the vehicle and we were able to sign papers right at the kitchen table. Cannot find any better, more convenient service than that. I love that Woodhouse values your time and does whatever it takes to get you on your way. Its always a NO hassle deal when shopping Woodhouse. Thanks Woodhouse Lincoln, well definitely be back when its time for our next vehicle.
Amazing service! Everyone at the dealership made the buying experience fast, easy,, and so enjoyable. Will definitely recommend all my friends and family.
My wife and I were in the market for a car and it just so happened that Woodhouse had the exact car we were looking for. However, the one piece that was still missing was convincing me to move away from Toyotas, the car manufacturer whose cars Ive been driving for decades. The good news for Woodhouse/Lincoln is Adam Hoing was our salesman, and this dude embodies sales. He walked me through everything related to the warranty, features, service offerings, etc. of both the vehicle we were looking at and the dealership.Needless to say, he sold me on it and weve been incredibly happy not only with our purchase, but with the after sales support Adam has been able to provide (we had a few questions about some features for which Google was of now help).Thanks Adam, and thanks Woodhouse!
So thankful for this company, Adam Hoing has gone above and beyond to help us find a car that will work for our growing needs. They are fast, friendly and so reliable. Thank you Woodhouse!
Purchasing my car at Woodhouse was exceptional and the salesman was very patient and explained everything in detail when I was looking at different cars. Great experience!!!
We just purchased a Lincoln MKX from Patrick Christel. Excellent service and knowledge. GM M. Svoboda took care of us and we would highly recommend Woodhouse Lincoln. We will definitely return in the future
We had an outstanding buying experience with Brian Sich yesterday! Brian did such a great job showing and explaining the features of the Lincoln MKC. In fact, he did such a great job that we drove off in our very first Lincoln! Thank you, Brian for your personal and professional attention. We look forward to working with you in the future!
What could I say about these guys? One word - AWESOME. My husband and I walked in there, with an idea that we just wanted to get some numbers for our dream car (MKC) not thinking wed be able to afford it right now. As being a friend of the manager Gary Combs, he had a huge smile on his face when we walked in! He took the time to find us the perfect car with all the options we wanted, took his time with us... not pawning us off on a salesmen I didnt know well. It was a great experience from the test drive to the decision if we wanted it or not to the finance office. We ended the visit with Jeremy going over Sync with us before we left in our brand new car. All went smooth; its always a great experience when you visit Woodhouse Lincoln!
Woodhouse Lincoln in Omaha was great to work with.Sales personnel were friendly and knowledgeable. Overall a great experience!
Horrible experience
Wish i would have bought my first car at Woodhouse, had a horrible experience with the dealership I purchased with, but stopped by Woodhouse to ask questions for a future car and Jason was quite the knowledgeable guy! He didnt make me feel like I was at the dentists office! Definitely going to buy my next car from Woodhouse
We recently bought a Lincoln MKC from Brian Sich and couldnt be happier! Brian and the entire Woodhouse Lincoln staff were helpful, kind, and exceptionally attentive! Brian made the car buying process easy and enjoyable. Well be coming back for years to come!
We are not from the area. Just stopped in with an issue with the car shutting off — very scary. Bryce went out of his way to be very friendly and get the car in and fixed in about an hour. We didn’t know what to expect (but feared a slow and expensive fix) but we ended up very grateful to have picked WoodHouse Lincoln. Thank you!
Good dealership but seemed a little rushed.
Who doesnt like a Lincoln service dept. Is great
Weve always had great experience with Woodhouse Service. This company clearly makes customer service a priority.
Nice place friendly pple and funny good snacks and drinks and entertainment
Purchased a used MKX, Rick went above and beyond to help us. .I.would highly recommend woodhouse Lincoln to anyone. The staff are all very friendly and helpful.
Great service...great people.
Had a bad leak 2 other ford dealers in area couldnt be bothered but our service advisor Dywane was the best! he squeezed us in and on our way in no time I highly recommend them for service !!!!!
The salesman really listened to what I wanted and matched me with a great vehicle. The process of purchasing the vehicle was quick and easy, and all the staff I encountered at Woodhouse Lincoln were very knowledgeable and friendly.
I have been leasing cars feom woodhouse since 2006. Going on my 5th lease with them. Brian Sich is more than excellent. He is the reason Ive continued leasing my cars from them.They have an exceptional sales staff. Great service and great deals.They are with you doing the entire lease. Love them.
Dishonest people. Make sure to inspect the vehicles yourself and double check the paper work. Untrustworthy!
IT. WAS A GREAT EXPERIENCE
Brought me in as soon as I called, part needed was in stock. Dwayne in service department was excellent.
Best Service Center and Personnel you could ever hope to work with...
Just leased a Lincoln MKX. Couldnt ask for a more helpful experience than we received ! Amazing sales team : Brian Sich, YOU ROCK ! I need anyone who is looking for any vehicle to look these folks up ! THEY GO ABOVE AND BEYOND !! Theyve got me for life !