Terrible experience with Pottery Barn and their customer service. Ordered a brand new set of patio furniture that they have on display on the floor of their store yet 3 months later it has arrived piece by piece and most are now on back order. Don’t sell items you don’t have. I am not buying on hope that you will manufacture it specifically for me. When I call customer service they nicely tell me to bend over and take it. In 2 months when it finally all arrives I can’t wait to tell our guests how horrible the experience was and not to shop at their store. Wayfair all the way moving forward. Worst experience with a retail organization I have ever had.

Absolutely beautiful things there I purchased some things also. Very lovely place to find lovely things

Pottery Barn has the worst customer service. I would never recommend ordering from them. If its not in stores and something you can pick up and take with you, find other options. There are other companies with better customer service to give your business to.

Typically we order on line; however, we do stop in here at least once a month to see what new items are available. We have not had a poor experience with PB in the many years we have been a customer. If you watch sales on line, many furniture items are comparable to local furniture stores; however, the quality is significantly better.

I ordered Indio chairs and cushions April 9,2021. I got a notice the cushions were to be delivered April 14th and the chairs would be here May 7. The chairs arrived early and the cushions have yet to arrive. I checked the tracking every day it was pushed back 2 to 3 days each time. I finally called and was told that something happened and the cushions were never sent or got lost. Was told they would reorder them and should arrive May 20. Six weeks late. What a disappointment and mess up. Oh. And of course my card was charged April 11th. And then to be told they couldn’t refund me. While on hold trying to figure out that the rep hung up on me.

I have ordered several items from pottery barn recently. They say they are in stock but have been on back order. I will not be ordering anything from Pottery Barn again.

This location is interesting but limited products compared to most Pottery Barns.

Amanda was wonderful in designing for our living room! Great color matching and beautiful textiles. The special order curtains really top off the look. After our thorough planning, we are thrilled with the overall results! Ready for our house warming party!!

Horrible store...Chip is out on my card, waiting on replacement, so in the mean time doing the “insert 3x and then swipe”. Well, they won’t do here & wont physically punch in the number. So i left and while sitting in my car, I found the exact same item on amazon for $10 cheaper and it arrives in two days.

This company has the worst customer service out there. We ordered some patio furniture months ago. They would tell us it was going to be delivered by a certain date then the order would get pushed back a month, then another month. You call them and they have no idea where your order is or they just hang up on you. Hung up on us twice! We had to cancel part of our order because we could not get an answer when it would arrive. We have asked a manager to call us back but have heard nothing. A company this size and buying power should not have issues like this. We will never order from them again. I wish I could give zero stars!!!!!

Didnt purchase any items, other than a gift card for my mother in law for Christmas. Very nice, fancy and well kept store. I took off two stars because it was impossible to find an employee to help me. The other because I didnt purchase anything so I cant comment on the quality, prices, etc. My mother in law does buy a lot of stuff from here though and from what I saw, they had a lot of things that were my taste in decor. When Im able, I may go back and purchase something though. Overall, good experience.

Terrible customer service. Ordered a mug over a month ago still haven’t received it. They kept pushing back the delivery date. Called customer service and waited for a long time on hold. Once I spoke to someone, they hung up on me. I then had to call back to only be put on another long hold. This time a lady named Ebony helped me. She was extremely rude and never once apologized for our item that apparently was in stock but never shipped. When I asked her what they were going to do to make up for their mistake she responded by “What do you want us to do?” Seriously? Was really disappointed with the experience and will never order from them again!

Employees very nice and helpful

Tons of cute stuff. Good quality furniture sold by people who are actually designers and not pushing sales to feed their commission checks... Cause they dont make any. They are also always so helpful when I go in and do in home appointments for design.... For FREE!

I was very disappointed with my visit today. I walked into the store and found myself looking around for quite a bit. Every single staff member saw me and not one person greeted me. ( there were about six people working) not even a hello or can I help you find something? But when another guest entered the store every one she encountered greeted her With smiles and hellos, I couldn’t help but feel discriminated against whether it was my different ethnicity or what ever reason. I did find some items that I wanted to purchase but I ended up putting them back because I didn’t feel comfortable supporting a store that cares little about my experience.

Was impressed at first...Meghan at the Omaha, NE store went out of her way to help me get my twin grandchildren’s Easter baskets sent to me on time for Easter.... but when they arrived they were WAY too large .. I should of gotten the smaller ones.. I called (I am an hour away) the gal that answered the phone said no problem, just return them within 30 days. My daughter was going to Omaha and took them and they said they would take the baskets back but not the liners .. they were non returnable. At no time was that relayed to me and all I wanted was to return them and reorder the smaller sizes on line... this was my first purchase from The Pottery Barn and it will be my last.

Poor customer service and attitude. Place a large curtain hardware order and it has been over 5 weeks getting parts and pieces here and there. I paid in full at the store and they continue to charge my credit card randomly and I never received my 25% - 30% sale price. Called into work with someone and was on hold twice for over 30 minutes. Not happy and cant finish hanging my curtains.

They always have such beautiful stuff but I love it at Christmas time

Nesting instincts will be activated in here! Prepare to get cozy!

Love their towels and 100% cotton sheets.

We purchased a $300 mattress for a crib and it ripped in two spots on the seams. We used their mattress pad and sheets. Considering we only use this only six months out of the year, we asked them for a new mattress. Their response was a $5 credit. DO NOT ORDER ANYTHING FROM THESE CROOKS! NO WAY TO RUN A BUSINESS. Go to Costco, it was half the price and is still holding up fine.

I really like a lot of the items in the store, however, it would be difficult to find store associates who seem less interested in their jobs than the ones who work at this location. I had to ask four times if I could check out/buy the items I had been holding in the front of the register for the past several minutes. The first three times, all three associates ignored me completely. The fourth time, I was told that all three of them were busy and they would get to me when they were done. I then asked if the other register was open, to which one replied maybe. I then tried to move all of my items to the other register, except they were unwieldy and ended up tumbling to the floor. No one offered to help collect them and instead stared at me as I picked everything up. The store associates were extremely helpful to another woman who was admittedly much more dressed up than I was. Apparently I didnt look the part enough to be worth helping.

Beautiful pieces to decorate with! Quality furniture that will last and nice friendly and helpful staff. In Omaha this is a complete one of a kind place to shop.

Theres little pottery and almost no barn. Perfect!

Kinda crowded in the store and expensive for things you can get at lower prices elsewhere.great furniture if you have the money! Staff didnt even say a word to me.

The people in the store are friendly and professional. however, thats where it all ends. The customer service after the order is placed and the coordination of the delivery has been disappointing. Their communication between departments and with me, the customer, was awful. After placing two separate orders, I did not receive a delivery notice until more than a month after they charged me for the first item. I finally called to check on my order and their rep was apologetic and wasnt sure why I wasnt contacted, and told me she put notes in the system to deliver my two separate orders on the same date. Unfortunately, this was a waste of time because I was told there are no notes in the system so I now have two separate delivery dates.

Great furnishings store and helpfully, knowledgeable staff

Friendly staff and great products. I love the store!

Seems to be a smaller pottery barn qmd was difficult at times to walk around the store. Glad i wasnt wearing a winter coat as i would need to backtrack my steps a few times.

The store is jam packed, the sale section is small, but they have nice things.

High quality furniture and accessories.

Order got pushed back 4 times. Would highly not recommend buying online - poor customer service

High prices but good quality

Very helpful and friendly 😊

Great place. Lots of variety.

Not really a barn. Not really a lot of pottery. If you need expensive, uninteresting decorations this is the place for you.

Terrible customer service

Friendly people.