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CPR Cell Phone Repair Omaha - Fix it Fast
2887 S 168th St, Omaha, NE 68130, United States
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CPR Cell Phone Repair Omaha - Fix it Fast
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Pa
Review №1

Knowledgeable staff, quick turnaround on repairs, along with great customer service. Replaced the screens on my Note 9 in hours when other places said it would be days. If I break my screen again, this is the only place I will go.

Je
Review №2

My daughters phone was fixed quickly and efficiently.

Ki
Review №3

I took an iPad here for a broken screen. It took longer than what they originally told me but I was fine with that since it was an iPad and not a phone which I assume take priority. They dont return phone calls. When my iPad was finally ready for pickup after 10 days I was told it took so long because they were waiting on parts. Ok fine. Well they replaced the home button and had issues with it but now that was all fixed. Ok. I pick up my iPad which wasnt charged so for all I knew it didnt work anymore. I only add this because other complaints stated they received their items back dead as well. Once I got home and got it charged the home button no longer reads finger prints. The iPad is less than 1 year old. I called and they said bring it back in. I go back in. Someone else tells me the button will never read a finger print because they used after market parts. I was NEVER told they didnt use Apple products (their website is deceiving) and I was NEVER told they needed to replace my home button. They just did it. When I asked what should be done they told me to take it to Apple. What? So now I have to take it to Apple to be repaired when I would have just gone there in the first place if that was the case. I gave them two stars because they did fix the cracked screen but wouldnt refund even a portion of my money for the other repairs it now requires. They did offer to give me store credit. Umm, no. Not sure why I would want store credit as I will NEVER go back there. Also be aware they have BBB complaints but are not accredited with the BBB. Lesson learned for me!

Br
Review №4

Ive used CPR a few times, and each time they are priced below competitors and provide great service. Will continue to go there for cell repairs!

Do
Review №5

I only picked one star because I had to choose one. Absolutely horrible experience. Its going on 5 weeks and havent heard a word from them about my replacement screen saver thats covered by a warranty that only they do service on. They were out of the screen saver for my phone and were suppose to call when it came in. Now 5 weeks later Im in the same position I was in. No screen saver and not so much as a call. GARBAGE SERVICE!!!

Ja
Review №6

Chris did a great job making sure I was satisfied with both the work being done and the solutions being found while always getting back to me in a professional and timely manner. I will definitely be using this servicer again in the future as needed.

Ma
Review №7

Good service and repaired my phone fast

Tr
Review №8

Fast service and done right, thanks

am
Review №9

Very honest and helpful professionals

Ki
Review №10

Its simple if you need something fixed they got you .

Ma
Review №11

I thought I had broken my screen on my I phone and was a bit worried about the cost because I have never broken one. After checking on-line, I read the prior reviews and since the location was close to home, I decided to check it out! What a great experience! It turns out just my screen protector was cracked. It was replaced with a much more robust one and all for $40!!!! I highly recommend them! Thanks for a great experience.

Ma
Review №12

Great experience. The screen that I needed wasnt in stock when I originally went to CPR however I received a phone when the product came in. I was told it would take no longer than 30 minutes to repair and it was done on time. Nice work CPR!!!

Ma
Review №13

Technician was very friendly and performed the job in a quick manner while I waited. iPhone 8 is now like new. Price was very good. Glad I choose CPR.

kd
Review №14

I went to this place because of all these good reviews but I had the most bitter moment with the person who did the service. This person I think should go back to school and learn how to talk to customers and develop good communication. Ofcourse slow service (please change the name of the shop) and the most terrible thing is the attitude of this person. Please note we do have options and we have several places to go get our work done so show some respect, provide proper guidance with good communication when dealing with customers. I tell you if you have this kind of attitude, you will never succeed in the business. I wasted time and money but its alright.

Mi
Review №15

Absolutely awesome service! Went in for a screen replacement and found that the last cell phone repair place I went to for battery repair replaced the battery in my phone with the wrong one! CPR replaced that battery with the correct one and my phone is like new! Super affordable repair prices too I won’t go anywhere else from now on for all my electronics repairs!!!!!

Jo
Review №16

Fixed my phone with no issues Chris is the best!

Jo
Review №17

You all are phenomenal. Ive never been treated so well by a company. Ill recommend you to everyone. You all went above and beyond.

Gr
Review №18

They were honest that the potential fix to my phone could cause more damage and suggested other options.

Is
Review №19

I went in to have my iPhone screen repaired. They scratched my phone when they opened up the screen and told me they’ve no idea how that happened.Very unfriendly and told me nobody cares about the scratches if I trade it in. Worst customer service I’ve had.Definitely would not recommend this place to anybody.

Ma
Review №20

Quick and easy, same day service! My son crushed my phone - and with so much work being done remote now, it was necessary that it be fixed and FAST. 45 minutes later I had a brand new phone screen. So grateful!

Mi
Review №21

Last weekend my cell phone charger broke off in my phone. I took it here and they were available immediately, took them 30 seconds to get out, and didn’t make me pay. Would definitely recommend!

Gr
Review №22

I was so relieved after getting my screen replaced. I had been given the run around by Verizon about my supposedly water resistant phone not being suitable for outdoor sweaty/humid runs. Normally I would have taken it in to the Apple store, but with them being closed due to Covid I had no where else to turn to. The worker at Verizon gave me a this is all we can do coupon to CPR and sent me out the door. Needing my phone for a security code to access my WFH computer I figured I had nothing else to lose. The gentleman who helped me was quick and friendly. He explained that it wasnt a guaranteed fix, but gave the price up front which I really appreciated. He told me to come back in an hour and when I did it was like a brand new phone! You all saved me from having to splurge on another new phone as I was panicking about not being able to access what I need for my job. Thank you so much! You saved my butt and wallet :)

Ke
Review №23

Great and quick service

Ki
Review №24

I have taken my sons IPAD into them several times, all 4 times it has come back worse then when I brought it in. They do not return calls, not professional, getting into screaming matches with me and treating me as if I dont know what Im talking about because I am a women but when My husband calls, they are nice when he tells them how they messed up. Must be because he has a computer background. They are not standing behind their warranty. Will never take anything back to them or recommend.

An
Review №25

Service was quick and fixed my broken ipad screen in 24 hours. Price was right as well and lower than other places I found. I would definitely come here in the future for any similar problems.

Je
Review №26

Always helpful and able to answer all my questions!

Fr
Review №27

Took over a week n communication sucks never going back

Ey
Review №28

Had the screen for my IPad replaced. Excellent job and not less than the competitors

da
Review №29

Great customer service and my phone was fixed so fast and didnt cost a million ! Thanks

An
Review №30

Amazing place! First experience with a phone repair place, and I am very satisfied. Brought my Note8 in because it had completely shut off and I couldnt do or press anything. They tested their charger on it and turns out it needed a new battery. I payed a good price for it, and it DID shut off again about a week later because of a wireless charger that fried the battery. BUT I brought it back in and they replaced the battery again for free. No service fees or costs since the batteries have a year long warranty. And now I know not to use that charger :)

Da
Review №31

The crew at CPR quickly fixed our shattered iPad screen. They were great to work with and I would definitely use their service again.

Er
Review №32

I gotta say... These guys are fantastic!My Story…. One of my brilliant teenagers dropped his IPhone (AGAIN) and broke his front glass display! So I took it to the Apple Store. Upon my arrival one of the kids, in the blue shirt, told me that their techs looked at my phone, and it couldn’t be fix. He said that we will ship you in a replacement for 3/4 hundred dollars.This was to my dismay, because I dreaded the thought of spending 130 dollars to get the display replaced in the first place.I wanted a second opinion, so I took it a couple blocks south to “Fix it Fast Cellular Repair”. I wasn’t optimistic that I would get good news, but “Fix it Fast” did just that… They fixed the phone… and did it fast! I would recommend these guys to anyone. They saved me 200+ dollars!

Je
Review №33

They were quick and efficient! Will recommend them to everyone!

Mo
Review №34

Highly recommend Fix it Fast! They are extremely helpful, knowledgeable, polite and have exceptional customer service. I have used Fix it Fast on three separate occasions so far and will continue to use them for all our cell phone needs. Each time was fast with a great price and great outcomes.They truly go above and beyond to help with all your cell phone needs. They are just genuinely good, honest people!!

Ko
Review №35

My Phone had a broken charging port and was dead. They said it would be fixed in about 45 min. I came back in an hour and they had it fixed and it was charged to 70%. Great service and quick turnaround time.

ki
Review №36

Truthfully, Im sad to have to leave this review. I have been to Fix It Fast three times now. The first two times I went in I had nothing but stellar customer service and I left with a fixed iPhone screen that was done within 45 minutes. Yay! However, one week after it was fixed the second time, my new screen mysteriously had a crack running down it without cause. I went back to the store expecting the same customer service I had received at my two previous visits, only to be told that if I wanted my screen fixed yet again then I was going to have to pay for it. I explained (very nicely) that I had not dropped it or slammed it down so there was no reason why my phone should have this crack ONE WEEK after they had just fixed it. In return, I was met with a pay for it or go attitude. I was in shock... I was in shock because it took me off guard to suddenly be treated by the same guy who fixed my phone the week before as if I was now trying to rip THEM off. Based on my previous visits, I was expecting at least a friendly conversation about it and maybe even an offer of a reduced rate to take some ownership of their possible faulty repair but instead I was dismissed and told to pay up or leave. They tout 100% guarantee on their repairs but I found out the hard way that that is false advertising so I will no longer recommend them nor go there for my fixes moving forward. You lost a customer for life over a iPhone screen that likely cost you $5-10. My advise to Fit It Fast is to at least be willing to talk AND LISTEN to their customers about their concerns instead of just shoving them out the door.

Je
Review №37

I brought in a phone with a cracked screen a few weeks back. I was told at the time that the screen would have to be ordered and I would be contacted the following Monday. That call never happened. I stopped there in person the Tuesday. Of course the tech working was going to call me in the next 5 minutes to let me know the screen didnt ship. He assured me itd be shipped in there in roughly a week, which was fine. I did get a call a week later saying it was still not there, but it would be in the next week and that Id be called when it was in. Over a week goes by and I call there and was told the screen was in 3 or 4 days ago and they called me. They didnt. There was no call made, again. Fine, whatever. I brought the phone in the following day and was told by the same tech that I had talked to before and that was gonna call me in the next 5 minutes that he was working on some other projects and would need a couple hours to get to it. That time frame is unacceptable to me. I didnt have time to wait for other projects to get done after fix it fast had taken forever to get the screen in and failed to communicate that it was there all together. That is bad customer service. Ill gladly make the trip to Continental Cellular or another one of there competitors for this and any other future issues.‐----‐------‐-----------------------------------------------------------So since I left the above review the management left a response. None of that is accurate. They did not say anything about the special order taking up to 3 weeks, at the time they said it would be the upcoming Monday. In the response they also mention a log of multiple calls to me which is also not true. As I mentioned above there was 1 call made, with a promise that they were going to call when the part was in. That didnt happen. The part coming in yesterday was also a lie, or someone is lying anyway. When I called they said it was in for 3 or 4 days which are there words, not mine. Like I said someone is lying. What a joke of a company. If management needs to send a response to make there potential (and in this case lost) customer look bad they should really consider what there trying to accomplish. Hard to believe that Im less impressed now than I was when I wrote the initial review.

An
Review №38

Fast and friendly service. Highly recommend!

Tr
Review №39

Chris at Fix it Fast was awesome. His prices are very reasonable and his shop is very clean, modern and well equipped. I stopped in without an appointment and despite being busy, he fixed my S4 as promised in less than 2 hours. He was extremely knowledgeable and had all parts and tools on hand. I will definitely be going back to him again in the future.

Ka
Review №40

I took my business phone in to replace the cracked screen. It was done within 45 minutes. They were fast and very professional!

Sh
Review №41

So my iPhone 6s Plus quit charging so I went in to get a new charging port. The guy was very friendly and explained everything to me, and gave me a price. I came back 30 minutes later to find out I had a dust build up that was causing the issue. They cleaned it all out free of charge and sent me on my way. Very pleased with the service and honesty Keep up the good work!

Th
Review №42

Did not charge me account they could not fix my phone.

Kr
Review №43

BEST PLACE AND ONLY PLACE TO GO! These guys have gone above and beyond for me not once, but TWICE!! Stayed open late this time to get my sons phone fixed since were are heading out of town. They understand people. I am beyond grateful!

As
Review №44

These guys are AMAZING! They are so polite and helpful and do not over charge. They stand behind their repairs and will do some minor fixes completely free. My kids are hard on my husband and Is phones and we have been here many times with an excellent experience each time. I will never go anywhere else! Highly recommend!!

As
Review №45

I would recommend Fix if Fast to anyone who needs phone repairs. Wonderful customer service, Chris was very helpful with successfully fixing my phone. he is skilled in repairing phones, i brought my phone in with a almost fully shattered screen in at noon and it was done by 5pm in perfect condition! If youre looking for a phone repair place for a reasonable price, quick repair and great customer service Chris at Fix it Fast is your guy!

Ke
Review №46

Please take a moment to sort the Fix it Fast Omaha reviews by “lowest ranking” and see the negative review by Mathew Truesdell. I had an almost identical experience at Fix it Fast today. The screen on my wife’s iPhone 6 Plus needed to be replaced because she had dropped it on the pavement. Fix it Fast replaced the screen on Saturday and was quick and courteous. Three days later the screen cracked in my wife’s hand while she was taking a picture. I was expecting no issues with getting the screen replaced when I went in to Fix it Fast today. Boy, was I surprised. I received the same treatment Mr. Truesdell received. After enduring that horrible experience, I took my wife’s iPhone to Best Buy (now an authorized repair station for Apple). One of the techs there glanced at the phone and immediately said the replacement screen was not installed correctly and that was what caused it to crack. The tech then proceeded to show us how uneven the screen was attached. When he pointed to the sides of the screen, the faulty workmanship became obvious — even to a non-techie. Fix it Omaha charges $80 (plus tax) for their knock-off iPhone screen and worthless warranty. Best Buy charges $149 (plus tax) and uses an authentic iPhone screen. You get what you pay for! (Or, in the case of Fix it Fast Omaha, you don’t get what you pay for!)

Do
Review №47

Was very polite and said he was working on another phone and then my husbands phone and told him my husband would pick up the phone after work .

Ib
Review №48

Went here to have a letter to my insurance company typed out and my phone fixed. Had a great conversation with Jackson, he helped me get the letter squared away and my phone fixed. Amazing place, will return again!!

Th
Review №49

Best place to have your device repaired. I have had at least 12 repaired devices in the last 2 years. I always get a frequent flyer discount and occasionally a free repair. They usually replace my iPhone screen in less than 10 minutes. They will always work with you to find the best and most cost effective means of repair and do not price gouge. They are not charlatans like most people in this business. I would definitely recommend this service.

Ke
Review №50

They were able to fix my demolished screen in only an hr. I didnt know if it could be fixed. They saved me! Id definitely recommend. Great service all around.

Da
Review №51

Costumer service is second to none. They have your phone fixed in around 30 min, even with no reservation. They are very fast and very polite. Much better than the alternative of taking it to apple, which will cost more and there scheduling is tight. Overall, product is great, and service is fast -what more could you ask for?

Ko
Review №52

I had to go back to the store several times, they didnt fix my phone and it took around a month to get back.my phone stopped working with the same issue about five months after they fixed it. The screen wasnt glued on right, they broke my earpiece, it was just a huge mess and now my phone still doesnt work correctly.Update: While my phone is on its 3rd or 4th screen, they have honored the warranty every time without any hassle. While I would like to have my phone work correctly the first time, they do get extra points for that. And the staff that Ive dealt with each time has been very nice and helpful.

No
Review №53

Service was alright. Got my iPhone 7 done in a timely manner but the display is slightly more blue now.. weird but they did a good job.

Cr
Review №54

Fantastic Service! I lost my screen after dropping my android and at 5 minutes to close FIX IT FAST broke open the phone and repaired the damage. This is the second repair I have required of them so I can say these guys know what they are doing. They offered me price saving deals both times and fixed my android to my complete satisfaction very quickly.

Jo
Review №55

I have been to Fix it Fast Cellular Repair three times now and every experience has been great! They say it would take about 25 minutes to repair my shattered iPhone screen, but it usually only takes about 15-20. The staff is very personable and understanding. They are also very polite and honest. I witnessed one of them telling a customer that he should try going somewhere else because they didnt have that specific part in and it would probably be more expensive to have them do it. You dont find customer service like that every day! I refer everyone here and I wouldnt go anywhere else!

Wi
Review №56

The customer service is amazing! I came in with a broken charging port and Colton was awesome and fixed it in under five minutes. All the employees are super friendly and they really know what theyre doing. If you have a device that needs fixed, then this is definitely your place!

As
Review №57

My Iphone accidentally went for a swim in the pool and it was dead as a door nail. I took it to Fix it Fast at 168st in Omaha and Mike was able to dry out the phone at a minimal cost and within 24 hours my phone was restored and back in working order for a minimal $40 fee.I was stunned they were able to fix my phone for such a reasonable price. I recommend to anyone to take their phones to this location for service.

Ja
Review №58

Both my husband and I have had our phones fixed by Fix it Fast and we couldnt be happier! The staff is very accommodating, prices are reasonable, and (as the name implies) we had our phones back in record time! I would recommend this place to any of my friends/family!

Ko
Review №59

My daughter dropped my Samsung Galaxy S4 and cracked the screen. There were even little pieces of the glass missing from one corner. Chris was extremely helpful and friendly. He also recommended a phone case that would help protect my phone better for the future. Great experience.

Se
Review №60

I was unable to get my charging port of my phone to work. I walked in and explained the problem. I walked out 2 minutes later as they fixed my problem. Great service and good folks

Ma
Review №61

The staff is friendly and service is fast, until something goes wrong. I took my wifes iphone in with a small crack and they replaced the glass. 3 days later she pressed the home button and the glass cracked all the way up the face and shattered around the button. When I took it back in, they refused to replace it under warranty, continually accused her of smashing the phone, and told me theyd only charge me half the normal repair cost (in addition to the original fee.) Rip off artists. I took the phone to the Apple store and they are repairing it correctly. They only charge $30 more than this scam shop. Apple told me the 3rd party stores use a partial glass and have to reset the home button and that causes problems sometimes. Its clear to me the glass was either faulty or installed incorrectly, and Fix it Fast refuses to stand by their work. Dont trust them. Take your business to Apple or your carrier.

Ch
Review №62

Just got my phone fixed by Fix it Fast Cellular Repair and it was a great experience! My phone screen was completely shattered and the screen had gone purple/green and stopped working. They fixed my phone in 15 minutes and also hooked me up with a screen protector. I will send everyone here, highly recommended!

Ca
Review №63

Came here today to repair an iPhone 5s screen that was cracked and I was expecting it to be around $100 (since apple has quoted similarly for a previous cracked screen)They only charged $50 and it was done in about an hour!Fast, convenient, and affordable! Highly recommend!

Ch
Review №64

Wonderful to work with. Fast and easy. I dropped my phone and smashed the entire face. Had it back within 45 minutes... good as new. The only place I would trust with my phone. ;)

ta
Review №65

Dropped and stepped on my iphone 5s and cracked the glass really bad. I stopped in to this place a friend referred me to and they were awesome. Cleanest repair place Ive ever been in. Very friendly, professional and gave me a better price than the other places I called. I had my phone back in less 30 minutes and it looked and worked like brand new!! Very happy. Definitely will refer everyone I know.

Ar
Review №66

Chris and Jackson are just the best!! I broke my screen TWICE in a week and they not only fixed it perfectly the first time, but they helped this clumsy customer and discounted my second screen repair because it was so close to the last one. They had it done in record time both times and I just cannot rave enough about them. I highly highly recommend this location — these guys are the best.

Ra
Review №67

The customer service at this shop is absolutely amazing! Last week I dropped my iPhone in water and naturally was pretty mad about it. Ive driven past this place a million times and decided to give it a try and Im so happy I did! Chris fixed my phone fast and made me feel like I was VIP the entire time! I had a small issue with my camera after the initial fix so I went back in and had it fixed in no time and they added a new screen protector to prevent future breaks. I will recommend this place to anyone I know needing phone repair! Thanks Again!!!! :)

br
Review №68

I would highly recommend this place. they fixed my phone fast done right. ben there twice now for different things and both times were very professional ans price was fantastic!! best repair in town by far.

Ba
Review №69

Their estimates (time & materials) were correct in ordering & fixing my cell phonr

Fr
Review №70

Scam...avoid wont be the same screen will be cheep thin screen false advertise glasstic screen is not the same. 150 down the drain...no manager call back at all... just a. scam. Hung up in my face

Ca
Review №71

I had taken my phone to various locations around Omaha and they all wanted $140 + to fix just my glass, my phone worked perfect. So I finally just decided I would google somewhere, well Fix it Fast came up and I read all the reviews, they were all amazing so I tried it out today, I paid $130 with tax and I couldnt be happier, I also got a cool screen protector for free for liking them on Google +. 1000000% recommend this place. thanks guys!

Ju
Review №72

Fix it Fast is exactly what they say they are. I brought a cell phone with a broken screen and had it back like new in just a couple of minutes. Chris and the rest of the staff were very friendly and extremely helpful. I would recommend to anyone in need of cell repair.

Ca
Review №73

Great place to go and fix your phone. Very fast. And very reasonable prices. 10/10 would recommend.

To
Review №74

These guys are great. I had a different company break my phone trying to repair the screen. I was a in a time crunch and Fix It Fast ordered the part for me overnight. I recommend Fix It Fast!

Pa
Review №75

Definitely was fix it fast. Went to Verizon first to see what they could do with the older phone I had. Went to Fix it Fast after that and they were able to help.

Is
Review №76

Damaged my phone AND whats with your attitude?? POOR customer service.

Mi
Review №77

The owner of Fix-it-Fast know how to take care of his customers. Ive been to other repair places in the past and its easy to get shuffled in and out. This guy went the extra mile to take care of me and finished in under an hour. 5 stars

Mi
Review №78

The team did an excellent job of repairing my Samsung Galaxy S4. Very reasonable price and exceptional customer service. Had the phone fixed in a timely manner and made sure my needs were addressed. Would recommend to anyone.

St
Review №79

I took my phone into the Fix It Fast store on 168th Street because of a weak battery. I was told that a battery would be ordered and that it would arrive within a week.Weeks later, I called to ask the status of my new battery and the call was never returned. Finally, I did get a call and took the phone into the store on November 13th. Approximately 2 hours later I picked up the phone and noticed that they back cover had to be peeled off and was damaged. It looked horrible.The clerk told me that there wasnt anything wrong with it and that I should be satisfied. I wasnt but I paid the bill and left.The battery that had been installed had a charge of approximately 25%. After plugging the phone into my charger, it failed to charge and by the time I shut it off, it was at 8%. Clearly, either the battery or the labor was defective.At 9:45 the next morning, I was parked outside the store waiting for the doors to open. The representative arrived at 9:50 and told me that I had to wait outside until 10 because he had things to do!! At 10:05 when the doors opened, I went inside and explained the difficulty to the store’s representative. He told me that neither the defective battery nor the defective labor was his problem. At my insistence, he found the old battery and reinstalled it. I also asked for my money back, approximately $75, and the representative refused.He offered to refund half of my money. In that case, I would end up with a phone with significant cosmetic damages, my same old weak battery, $38 down a rat hole and a very negative attitude towards this stores quality and customer service. If told that the battery was difficult to replace and would result in damage to the phone case, I would have never proceeded to order one.The store clerk said he was the manager but not the owner and not authorized to have any additional conversations with a unhappy customer. The store owner, apparently his name is George, would have to call me. I offered to call him but was told that the only information he could give out was his name was George and that he would likely call me. As of this posting, approximately 24 hours later, he has not calledThis is no way to treat a customer and Ill never go back and will provide negative reviews at every opportunity.

Mi
Review №80

Super Clean. Very friendly. And knowledgeable. Sales representatives. And really decent deals. Would recommend to anyone!!

To
Review №81

My phone was fixed fast, but had to bring back since it stopped working. Horrible customer service. Never received a call to tell me what the issues was and when I went to check on my phone, I was told it was in a million pieces. They have a worker that loves to destroy phones in his free time. What a waste of $50

Ca
Review №82

Mike was really on top of it! He offered quick service and was exceptionally kind and thorough. Great customer service, and for a serial phone breaker, that means a lot.

El
Review №83

I just found this place and it is a must for cell phone repair! My son and I were delighted to get his broken i-phone 5 screen fixed quickly (less than 30 min so we dropped it off and came back after running errands) and inexpensively. Much cheaper than the insurance offered by cell phone providers. Great customer service too!

Aa
Review №84

Elan helped me with my phone. It was a quick fix. He was immensely helpful. I will go here if my phone ever needs repaired again without question.

Em
Review №85

Love this place! Been there twice, never had a problem with my phone after its been fixed. He had it done within the hour both times. Super simple and quick, definitely would recommend this place to anyone.

Ma
Review №86

Very impressed. They helped me out in a pinch with an iPhone 6 screen replacement and sharp new case. Also had it all wrapped up in 20 minutes and beat other competitor prices in town!!! Thank you so much!

Co
Review №87

I shattered my iPhone 6S screen pretty bad. So I called around and got some prices at different places and these guys were by far the lowest price around. I go there and worked with a guy named Mike. He told me it will be about 45 minutes for him to get it done. He called my friends phone about the time he told me they got busy and it would be about 15 or 20 minutes. He kept me posted throughout and gave me a discount for it taking longer! Mike had top of the line customer service and I would definitely recommend this place for anyone with a cracked screen on any advice.

Ta
Review №88

I had the unfortunate pleasure of having to replace the screen on my iPhone 6s Plus. I called ahead to make sure they had the screen in stock, which they did not (at this location). Tom, the manager, called over to their other store to see if they had the screen in stock, which they did. He offered me $10 off for the trouble of having to drive across town. I kindly declined the offer, at which point he offered to make the drive himself to grab the screen. I dropped my phone off a couple hours later and it was as good as new within 20 minutes. Fantastic service, and great quality as well.

Ry
Review №89

Absolute worst customer service experience Ive ever had. They told me they would order a battery for my phone never did, never came in, never called me back. After a month of dealing with them I finally just bought a new phone. I do not recommend!

Da
Review №90

Excellent work and extremely fast. Would definitely recommend! Tom was the one that helped me out and got it done correctly and as quickly as possible.

dr
Review №91

Not so fast, came in last Tuesday. Said they needed to order the screen and it will be in Friday. I came in Friday, screen wasn’t in yet. I left iPad for the evening and was told it would be completed Saturday and they would call me. No call, iPad wasnt fixed Saturday. Monday, I come in and iPad appears to be fixed however it’s now dead/ no power. No way of knowing, one would think they would give a charge if you’re spending $231. for a repair.Poor communication, service and they like to talk down to their customers. I would not recommend this company.

Br
Review №92

Cant say enough about this place!! I came in as they were cleaning up, getting ready to close and not only did they fix my terribly cracked screen in under 7 minutes, but they were personable and friendly as well! Most places would grumble and tell me to come back tomorrow but they showed top notch customer service!Thank you!!!

Ta
Review №93

Amazing customer service fixed my iPhone 6 in 15 minutes. Outstanding business. I recommend for any one 10/10

Je
Review №94

The salesperson was very helpful, knowledgeable and responsive.

Jo
Review №95

They changed my phone battery very fast and at a great price. Friendly staff and nice atmosphere, too.

Je
Review №96

Amazing service. Not once did I feel like they were asking me to do something that wasnt necessary. I would take all my devices there and I would recommend it to anyone.

An
Review №97

Took my Samsung galaxy in for a broken screen. I was impressed how fast they were able to fix it and very nice to work with. Will definitely be coming back!

Te
Review №98

A Little pricey but quick and well done.

Ju
Review №99

These guys are good. I took my phone to 2 other shops in Omaha, then I brought it to them and they fixed my Samsung S6 in about 30 minutes. Should have came here first because they didnt give me attitude like the other place and actually talked with me for a few minutes about another phone that I didnt have with me. Im all about supporting local small businesses and this place helped me confirm why.

An
Review №100

Yeeeaah I had a very interesting experience with this place.I went in with a badly cracked screen, left the phone with Jackson for the replacement yesterday and picked it up today from Drew . Now it doesnt respond to touch. When it was cracked it actually had the ability to swipe down touch a few icons, make calls and such, but I cant do anything now. Im glad I tried to swipe the screen and noticed they messed it up before I got in my vehicle and left. I turned around walked right back in and told Drew the phone isnt working like it should be. He then tried to give me a few bad excuses which then led us to settle on a full refund( i took a photo copy for proof cause they seem like sketchy folk) and I got the heck up outta there.Bad experience for me overall. They werent really rude or anything but it seemed like they could care less about actually helping me. Almost got 117$ outta me for a phone I now have to replace.

Information
33 Photos
100 Comments
4.4 Rating
  • Address:2887 S 168th St, Omaha, NE 68130, United States
  • Site:https://cellphonerepair.com/omaha-west-ne/
  • Phone:+1 402-933-7090
Categories
  • Electronics repair shop
  • Cell phone accessory store
  • Cell phone store
  • Computer repair service
  • Computer service
  • Computer support and services
  • Electronics store
  • Mobile phone repair shop
  • Phone repair service
  • Screen repair service
Working hours
  • Monday:Closed
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:10AM–5AM
  • Sunday:10AM–5PM
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