We were the only ones in the shop. Took 22 minutes after ordering for them to start making the order. Watched the workers stand around and fiddle with their phones. Food and drink were subpar and hastily put together. Will not be coming back here and will not be recommending to anyone.Edit: The poke side of the restaurant was fantastic. The guy was very nice and the food was good. Still didn’t like waiting over 30 minutes to get the food when the place was empty.
Normally this shop is great; its the only place that my girlfriend and I go to for rolled ice cream. We had a somewhat disheartening experience recently that I would rather have emailed in about regarding the situation, but I cant find an email address on their site.I had gone in and placed my order at 3:28 PM per my stub on a Friday, the place wasnt too busy (still had seating for customers waiting/eating), and I fully expected to have our order within the next 15 minutes or so.I noticed a couple orders end up getting pushed out that came in after ours, and ultimately come around 3:50 PM, I started to get nervous that we might not make a prior planned appointment. I checked to see if our order was being worked on and overheard one employee note that the order stubs/tickets were out of order, so I asked them if I could just come back and get our order later, which didnt seem to be problem.The issue came when I returned around 4:45 PM (not as certain on the time), when I came in to redeem the order, I was given what appeared to be a re-frozen order; essentially it had been made, had started melting down one side, and then had been put in the freezer.Rolled ice cream, at least in my view, is about the unique texture compared to traditionally churned ice cream. The nature of re-freezing the product results in portions of it having that freezer burn texture that is somewhat unpleasant and definitely not representative to the product that Freezing usually delivers.Again, I just want to reiterate that this shop hasnt let us down before - but I did want to share this experience to the store in some capacity instead of stirring the pot in-store.
This place is literally busy all of the time, but they do keep the line moving pretty fast though. The ice cream is pretty good and the price is justified because of the amount of labor that goes into each ice cream. Overall, a great place to go if you arent in a big rush and want to try something new!
We went today for a first day of school treat and had a great experience. I had seen rolled ice cream on social media and was excited to try it. We had the Oreo, Monkey Business and the Peanut butter cup and all were awesome. The boys who were so hesitant are now huge fans! The wait was a bit long and price high so will be a special treat going forward.
First and foremost, Freezing has a wonderful location that is easy to access and puts you conveniently next to many amazing stores. The ice cream itself was flavorful, however it seemed to be a little more on the expensive side for the quantity. The staff was fast and super friendly. Definitely a place to consider when strolling through Aksarben!
Ice cream was great. Environment was fun. Kids and I went late after a movie and it reflected the end of a lingbusy day. A little messy and needed a full wipe down. Sticky and some spilled ice cream in places too!! Also hard to maintain social distancing. Over all great experience and delicious ice cream!!
Loved this place. Have been seeing the videos of rolled ice cream in social media and then we accidentally found this place. Had Avacado and its really good. My friends have tried Graham Monkey and strawberry and they are also very good. This place is very very clean but its extremely expensive. I would go here more often. I also wish there are more flavors available. I must mention the colorful spoons used as silverware.
Im not sure how they dont get tired! Theres always a line and they get your order out timely. Good ice cream.
I enjoyed it very much. It was fun watching the spread the ice cream then roll it up and put in the cup it was delicious.
Love all the different flavors and varieties!! Very creative and always fun to watch. Always boomin with business, sometimes a long wait
Our favorite place to get ice cream (and we are from out of state)! The overall experience is so fun watching them make the ice cream from scratch and the taste is so flavorful, light and fresh! Great variety and unique flavors. A must try!
I ordered the 18 oz Boba tea. What I got was a 10-11 oz drink mix with unmixed powder at the bottom that tasted just Ok.This place is extremely overpriced:(
It’s a must go! So GOOD!!!! Ive been to a different kind in another state and this was much better! Friendly staff and fast! So worth the $7, because it was so good! Definetly going back when i come back to nebraska!
This place is great. Theres lots of choices and the staff are nice. The ice cream is as fresh as can get and so flavorful.
I felt like I was in the traveling channel. The process was done right in front of us, they have many flavors from cookies and cream to avocado, or matcha tea. The incusion of fresh fruit as topping not only makes it beautiful but also tasty. The icecream is soft, creamy and the add ons are almost pulverized for a smooth texture. Price is reasonable, around $7 and the bowl is big enough to satisfy your ice cream craving.
My friends, family, and I enjoyed our rolled ice-cream treats that we got here. I had the key lime and it was quite tasty. I dont have much of a sweet tooth though, so I do wish there was a smaller size option. Its fun to watch them make the ice-cream after youve ordered and the rainbow spoons are a fun touch. Theres not much room to sit especially on a busy weekend but there are places to sit just around the corner.
Not many choices for someone with Gluten intolerance unless you go plain. But the one I did get was really good.
The ice cream is pretty good, but if you want boba do not come here! There are so many better, more affordable places (Thirstea, Kung Fu Tea, Tea Smith, etc) that have good quality boba and drinks and arent just in it to be trendy. A small drink at Freezing ranges from $4.75 to $6 (sometimes not including toppings) while drinks at other locations are usually $4-6 for smalls AND larges. Please try any other chain if you want boba or bubble tea! This place is a total rip off!
Fun experience to watch them make it and great flavor combinations!
Place is pretty good. The ice cream tastes great, it’s shockingly affordable, and it’s fun to watch the rolls get made. But the few times I’ve gone there the workers were pretty impolite. They just didn’t seem like they wanted to be there at all and just seemed kinda grouchy. Even when it was quiet in there.
The ice cream is amazing. The boba is a little iffy. Ive tried two flavors and not the greatest.
Got the Strawberry Cheesecake rolled ice cream....yum! 10/10!
How can you go wrong with such a simple concept? Good times. If I had to say anything I’d say I wish I had been given a napkin. Once I realized I didn’t have one, ALL the servers were clear on the other side of the counter and couldn’t hear me yell for help. If the napkins had been in reach I could have just grabbed one. Ice cream is sticky ya’ll.
So amazing! Will go back every time we are in Omaha!
A must go place in Omaha. Prepare to find enjoyment
Ordered a half sugar classic milk tea. It’s so sweet I felt I was drinking a cup of syrup.
Great rolled ice cream! Best I’ve had! High priced but probably about worth the price! 😋I’d give 5 stars but like I said, high priced
Very friendly staff! Poke was fresh and delicious.
Its got ok icecream, service was ok, but they make look pretty and its got a cool factor to it
Good ice cream selection
I have never particularly cared for this style of ice cream, but this place knocks it out of the park
Wonderful staff good ice cream!
Very good... pricey but good
Family and I were excited to get ice cream not sure if under new management but staff and or owner was not friendly! I wanted to sub m&m for sprinkles instead and was told I could not and charged for sprinkles!!!! Would not recommend this place ever again! Not to mention customers where not greeted this place is definitely not the happy friendly place it was before😔 We will try mixing on Jackson street!!
The ice cream was FANTASTIC!!! I Recommend trying it if you havent !!!
We drive in from Gretna just for this and its worth every mile to get there.
Really good rolled icecream and a lot of flavors. Once you start you wont stop till is all gone.
This was really good for rolled ice cream, they put a whole piece of cheese cake to chop up in my strawberry ice cream, it tasted great!!
Amazing rolled ice cream! My husband and I make a trip to Omaha just for ice cream sometimes! It’s that good! 😁
I was really anxious about my choice in coming here because of how many people seemed to be here but I was in and out really fast
Very good sometimes a long wait
Really enjoy this place. A place i like to frequent with My wife and kids.
There rolled ice cream is amazing, even after covid. Never tried their poke dishes.I think their everyone wear a mask policy is too liberal. Especial since they no longer have seating inside anyway.
First time here. The ice cream was outstanding. They added some new flavors so there are around 30 different to choose from. So basically theres something for everyone. Place your order and then you can walk around the counter to watch these kids make it. They really earn their money, its not just a scoop in a cone or dish. Watching them make it is half the fun. I will absolutely be back again. The spoons are even rainbow colored so you can choose your favorite 😊
In my opinion the best rolled ice cream in Omaha, others seem like Instagram picture stations. These actually taste good. The Morning Latte tastes bitter like coffee, the Avocado retains its bland texture and they add pink Himalayan sea salt for taste. The mint Oreo isnt overly minty. Its decent ice cream
Its very unique. Lots of options and flavors to choose from. About $6-7 for one dish...but its big enough.
It is a little princess but was Worth it
Gun new experience with thai rolled icecream. The show is very intriguing and fun. Staff speaks to every customer that comes in. May be a wait at times, but good things come to those who wait
This was the 2nd stop for our birthday party.... I took 5 girls here after playing in the sun and they all loved their treat! My only complaint is that if my daughter passes on the sprinkles and passes on the whipped cream WHY do we still pay extra for chocolate chips? I mean shouldnt they cancel each other out? No... they dont. This was a great treat on a hot day... wasnt a line when we arrived but shortly after we ordered there was a line to the door that remained as long as we were there. The kids all loved watching as their ice cream was made just for them! Prices are great for what you get, even with the extra $.50 for chocolate chips :)
Delicious! Friendly and helpful staff! Very popular since it was busy when we arrived and when we left- definitely worth the wait! Yummmm.
Hands down probably the best ice cream I’ve had in Omaha. The price is 100% worth it for how much you get. Quality of service was consistent. They try really hard to keep the lines moving for how busy they always are. I would 10/10 recommend the “Morning Latte” if you are as much of a coffee lover like me. They’re a new establishment and it takes a while to work the kinks out so don’t judge too harshly.
Very good ice cream and so pretty. The price is not any higher than regular ice cream but they take the time to make it look like art. 6 of us tried different ones and all were declared delicious. Id go back for just the green tea! I do wish theyd use real whip cream, not that Dream Whip stuff. Next time I will ask for NO cream.
I will never go here again. I entered without a mask, apologized that it was in my car. I was told I would be served just this time, but next time I needed a mask. I received my ice cream and then was rudely asked to go outside and eat. Very embarrassing for me and my daughter on her birthday.
This place is very cool! Super delicious. Ice cream taste amazing. They have bunch of different flavors. Cool to watch them make it in front of you.Only con is depending what time you go it can be quite packed.Overall a must try!