Ive been shopping with Christina since moving to Jacksonville in December and everything has been nothing but harmless and a great experience. Ive purchased 3 separate sets of furniture for good prices that came directly to my front door when working with her and the catalog they offer. Hands down I recommend her for any furniture needs around town.
I found this company on OfferUp and was helped by Chrissy. She sent me the information I needed so when I got to the store I was already aware of what I was eligible to purchase. I was looking for a cali king size bed and she took the time to look up every one that I was interested in to see if they were local, and with a smile! She gave me the date for delivery because it had to come from ATL and as soon as it arrived she texted me to schedule a delivery. This was super convenient because I was at work, but was still able to communicate with her.The delivery and setup guy called me prior to coming which was excellent because I wasnt home. He was quick and efficient with his setup and delivery. My 9 year old son saw my bed and is super jealous so it looks like I will be doing business again with them very soon and happily.
I had scheduled an appointment with Christina at 1pm this past Saturday July 25th. She had told me earlier in the week that they were doing appointments only, so I scheduled and confirmed with her the time. She even said she would reach out about an hour before the appointment which did not happen. I drove to the store and when I got to the door it was locked. I thought maybe she was running a little late. So I waited until 1:15pm before I called the number listed on the door and left a message. I then messaged her on offer up to let her know I was there. I did not get a call back or a message from her that day- and have yet to have any type of response. This is not how you treat a customer- it’s unprofessional and extremely inconsiderate of someone’s time.
Good Prices, Financing Options & Delivery Option HelpfulSo Is Christina so personable
I cant even begin to describe how wonderful the customer service and communication was!!! Mrs Christina was sooo awesome she went over and beyond and answered all my questions before my purchase!!! The items I purchased pictures will not do any justice!!! They are absolutely beautiful everything was delivered on time and set up!! I highly recommend this store she has some beautiful pieces and if its not in the store she will definitely get it for you!!!
My experience from my visit and purchases from Mattress Direct Jax was amazing. They took the time to help me and my wife find exactly what we wanted. the selection was very nice and the prices couldnt be beat. we went to other stores and none gave us the personal attention that we received. Christina was extremely knowledgeable and helpful with our purchase. We will be back.
Christina was very friendly and helpful. She was interested in my options and suggested the best products they offered. Excellent customer service! Even the delivery service was kind and very accommodating. I would certainly purchase from here again.
Recently moved and purchased new bedroom & living room furniture for my new house!!! After pricing several stores locally and some national level the quality and pricing at Jax Direct was outstanding!!! Not only was our purchase exactly what we ordered, but the quality was much better than we honestly were expecting!!! Christina and her staff were professional, courteous and extremely helpful in assisting with carrying out everything we were asking and looking for!!! Thanks again Matress Direct Jax, will definitely use you again!!! Highly recommend this business!!!
My absolutely favorite place to buy unique modern furniture. Great location, welcoming staff and budget friendly pricing. I am a Continually returning satisfied customer 😊
Clean store. Sales rep was very helpful.
We bought our king mattress & box spring here. The owner, Christina is super helpful and the prices are great! This is our first king bed and we look forward to sleeping on it for years to come!
IF YOURE LOOKING FOR FABULOUS FURNITURE AND GREAT CUSTOMER SERVICE THIS IS THE PLACE TO COME! THE YOUNG LADY CHRISTINA, WAS VERY NICE AND HELPFUL, AND DELIVERY WAS ON TIME AND THEY EVEN PUT THE FURNITURE TOGETHER FOR YOU. ❤
Good place to use to help build credit. The only issue I had was the guys they use to build the furniture. They rush the job and miss certain things.
Place is over priced with other fees added to what they offer. Will never. Recommend this placr to no one
The owner raises the prices after you decide to buy the item. Prices quoted will not be the same when you go back for the item. I highly do not recommend this place.
We love this store, the sales people are so nice, they have the best deal on mattresses and they deliver.
Great service and furniture. Very helpful staff
Great price on my queen bed set for the guest room. Cheapest in town, after shopping the 3 other mattress stores on blanding.
Helpful, friendly staff and lower prices than competition.
Nice products but a bit pricey
Waste of a drive. They have a note on the door to their store that says call for an appointment. Why they have a store with lights on is beyond crazy.
I love Mattress Direct and Christina was very helpful !
Very helpful and quick approval
Cheap quality - high price - small display - not recommended
Small store advertising to be bigger..not much to choose from..