Very good shopping experience. Good service and selections plus the sale associate saved me money by applying for a JCPENNEY MASTER CARD.

I go to the jewelry department often. Sales are excellent and the employees are very professional and courteous.

Store clean. Staff helpful. Had what we were look for.

Got a great deal with a 30% off coupon got five high quality polo shirts averaged to $10 each. Clerk was really nice. Clean store.

My go to store. Awesome friendly welcoming helpful staff. Stores always neat tidy and organized which makes it easy to find what u need quick! Love me some JC penny!

I shopped there about 30 minutes before closing time. The sales personnel were more concerned with getting ready to go home than servicing customers.

Clothes was nicely folded and everyone had masks on.

I went to JCP Salon. They offer a full service salon for anyone. They have very experienced hair stylists and also offer shampoos and conditioners for sale as well as styling products in all price ranges.

Love the discounts. Save more here than the swapmeet.

Found all the uniforms we needed for a better price and quality then where we normally get them from

Found quality and a big place to enjoy and to buy everything you might be looking for.

It was busy and crowded fitting rooms were full also but, the customer service was great I found what I needed to complete my back to school shopping

Good place to get Christmas gifts for everyone including gift cards and much much more as well as cologne

Great place to shop affordable clothing for all ages

I was so pleasantly pleased with JC Penny. I found a wonderful Easter dress for my daughter and at an affordable price. Thank you to the nice lady at the register: ) and blessings to all the workers!

Great i went here with the love of my life anD she bought pants and things got like 5 pairs for $35_$40 it was amazing

Great service by team members at JCPenney. Found what I needed. Reasonable prices.

Nice store, very clean. Good prices.

Its ok probably one of the more cost effective stores to go to. Tho its still a mall store os its still pretty pricey sometimes but has a lot of good deals when stuff goes on sale.

I am being nice woth this 1 star. I am confused first off why isnt the air conditioning unit not working and the employees have little fans and the customers are suffering walking through trying to shop in 100 degrees weather outside and it actually feel cooler.Not problem walk into the store and my daughter stop at the jewelry counter thinking about purchasing a piece of jewelry for her self there were two employees standing there and never acknowledge our present of standing there. So we decided to to go look around the store here comes the one of the same employee the male from earlier almost knocking us down didnt say excuse me or one again acknowledge that was rude. Next we went found what we came for after almost passing out from the HEAT. We went to make our purchase and the employees ringing us up was more involved in her conversation with her co-workers than the customers I was appalled by another cashier that stated to another customer are you ready because I am ready to go on a break so are you ready in a way like they were bothering her. This isnt the first that I have experienced this type of customers service at this establishment/JCPenneys. Growing up an JCPenneys this makes my heart sad.

Over all The store is stocked up and clean.My only complaint is that there are not enough people at the checkout counters.Over half the checkout counters are closed.There was no sign posted so we stood there like a moron for 5 minutes before somebody came and told us ...oh that ones closed 😳

The shoe department here is very underrated. Great selection, and AMAZING sales prices, if you catch it at the right time.

My son loves their Levis

Convenient location, lots of parking spaces, no fuzz return procedure, they carry my size.

Still the same GREAT Department Store.

Very pleasant to deal with. Had ordered on line and they returned it with out an issue.

I absolutely love JCPenny they have everything for me. I have huge feet and they had my shoe size, I had gone to about 5 other places and they did not have my shoe size. And I buy like all of my stuff there because it is really good quality. And the people that work there are super friendly.

Had a problem Clarissa(manager) helped me they have good prices

Affordable cotton t shirts. Thanks.

JCPenney is not what it used to be anymore their workers act like they dont want to be there theyre not very helpful nor friendly they answer your questions and not a professional matter customer service has really gone down really low and now the store doesnt even carry Nike thats cuz I go to store to buy Nike butt workout clothes the brand of a Carey are just not good the star is always messy and they never have sizes in Levis that we are looking for customer service is very poor at the JCPenneys in Palmdale Im surprised that is still open

Super clean! I would love if they had bigger baskets for my carseat but other than that good staff and good support.

JC Penny has just about everything you need with great prices for everything. I think they took over Sears Dept store with gadgets and clothes very nice inside, well cleaned!

Nice place to shop

I found some nice jeans in a size petite, which can be hard to find sometimes. Had some nice sales on clothing.

Good experience! Staff very helpful!

Im VERY disgusted with the way the photo department handled my CONFIRMED booking today 4-2-21 they cancelled my appointment 3 hrs before I was set to arrive with my family. My appointment was made ONLINE I received my confirmation email with date and time . (I thought I was all set) this was going to be my second time utilizing their servics, they did such an amazing job the first time during the Xmas holiday .. I booked my appointment online as well received my email and received a follow up email closer to the date. I did not get the same treatment this time around.. I thought since I booked online ALL communication will be done that way, so since I failed to answer a phone call from the photo department instead of them reaching out to me via email they kept calling my phone. Because I had no other arrangements I let my two year use my cell phone at the time shes very savy with the device and just ignored the call .. I Did not know my booking was cancelled untill I received an email while I was sitting at the beauty salon getting my daughters hair done. I feel that I should have received an email asking me to confirm again instead of a phone call, I did not book my appointment through a call service.. I will not go to JC Penny in the future for my family photos.. thank you for ruining my EASTER PHOTOS

I was able to get great deals on mens clothing

All they had was size sm on everything. When I asked the employee if they had more sizes in the back she said no.

It was great🤣😊

Right now the SALES are on! Online and in-store sales are to die for. Please do not forget your coupons. Great deals!

I started going to JCPenneys when I was in my 20s and I never had a problem with them

Went in there for hangers walked out with a refrigerator. Excellent costumer service, great sales and I love the rewards. I have saved a lot of money here and always leave happy.

At first they gave me a hard time for a exchange but after I talked to the manager it all worked out So Im Happy 😊

Nice store

My go to store for putting clothes on my ever growing children! They have Vans and Levis, my childrens favorite brands!

JC always have good products and FARE prices

Worst selection of shoes ever

We always have a good experience there. Weve been shopping there for years. Great prices and staff.

Nice store and the employees are super helpful. They have a corner of Disney clothing for kids, even shoes to go along with the outfits.

Very nice, clean store. Staff is always helpful.

I was in the beauty salon area and bought a new straightener chi straightener I had two employees give me their opinions on it because I had asked I have used it twice already and Im happy with it

Great service

I placed a order more the 1 week, they dont send me a confirmation, I called and the only answer I recieved was you need to wait the make the charger to my debit card, they dont gave me any information. They need better customer service!

You will always find great cloths and great selection when you shop here.

Check out clerk was rude and snappy, seemed like she didnt want to be at work today. She should feel lucky to still have a job in this pandemic!!

Nice and clean. Plenty of parking

Great deals!

Helpful and friendly service always.

Clean wonderful customer service.

Quick and hassle free online order in-store pickup. Very clean feeling inside. Lots of hand sanitizer available.

I love this place prices seem high till u go to the register and get all the 30% discounts on top of the sell prices

Love JCPENNEY..

JCPenneys is helpful and friendly

Always great buys and discounts! My favorite place to shop!

Love the freedom to go shopping, when theres only few customers and everything at the store is well organized, plus great deals on merchandise.

Bought some Fathers day stuff.

Its always convenient and pleasant to shop at JC Penneys

Went to pick up online order and was refused because I didnt have my ID. My wifes ID was also not valid because she doesnt have the same last name.

They always have the best sales!! Most items almost always cost less than what the tag reads or less than what you expected. Put it on your Pennys card and save even more!! Awesomeness😎

Lots of great deals on Black Friday weekend.

Friendly employees, good selection of items and prices.

Nice BIG clearance area! Got a couple of really Nice winter tops for Cheap.

Still a nice place to shop for clothes. Alot is on sale right now, but for a closing sale it could be cheaper.

Love the store! Super friendly and helpful staff. Great bargains. Easy to get in and out. I always find great stuff. Sephora is inside this store too.

Services was great (Maribel)is the best

JCPenny is always awesome ! They have the best sales! I love getting my daughter shoes here they are brand name like Nike etc and i can get them for under 35 bucks sometimes. The staff is usually nice and the store is always clean.

Curbside pick up fast and easy

They have really good deals right now

Morning and afternoon outing with the girls. As always enjoyed shopping in the store. Picked up a few items my daughter wanted, I found a few early gifts on sale myself. Surprisingly as busy as they were the lines moved very quickly. They have some nice sales going on and better ones to come. All in all good shopping day. Oh yea, dont forget the coupons they help a lot.

Pennys has always had one of the finest selection of clothing in all of Southern California. However the quality of some products such as t-shirts and underwear Ive taken a dramatic fall in quality of product. Most of this is due to these items being imported from Asia, with lesser quality of fabric. The t-shirts and socks used to be sick cotton and the finest money could buy. This is no longer true. I used to buy all of my attire for work such as three piece suits, including undergarments, dress shirts, dress pants, A-frame shirts, Sox, belts and perfume. I have bought dress shoes here as well. In other words everything I wore came from pennies right down to the cologne.I still shop at Penneys, and enjoy their cologne perfume selection. I have also bought Emerald / diamond rings, earrings and necklaces here. Since emeralds have become more rare it is impossible to find a true Emerald here. Although I have bought several true emeralds in years past. The quality of their emeralds in the past were okay but not of the finest quality.Staffing is usually courteous and helpful, however finding someone to help you is almost impossible these days.Penny sells used to be a wonderful shopping experience. However I have noticed 1 pennies how they sell their very items on sale Ive been marked up considerably, to a point what you buy on sale is often the same price that was before the sale.I rate this store and pennies overall a 3. Due to higher cost, lesser quality and a lesser helpful sales staff.

Love the sales and selection. I can always find something cute. Ample parking. Easy to get in and out.

The staff is amazing. I went to buy a watch to use for work. All of the clerks were very helpful. Amanda was amazing. Highly recommend it.

Did not find what I was looking for Wasnt there long

A decent place to shop.

Its jcpenney they have unique and interesting items. I like their selection of dress shirts and ties. They also have interesting Christmas gifts for other people. Some of the gifts can be pricey as they come from brookstone. But they are interesting none the less.

Well organized I see a fair amount of employees around the store, usually have 2 cashiers at every department so I dont have to go wondering around to check out or fight long lines. They honor the price signs which I love you know sometimes it happens it says one price but marks up another. The Sephora in here is great employees are really sweet super helpful. Love this JCPenney

Was looking for a my pillow but they dont sell them anymore because they choose to get political and pretty much say 8f you dont think like us...screw you

The staff is very friendly, knowledgeable and eager to help. Even being willing to order from online what theyre out of stock with during at the physical store.

It is fine place to shop. When I come up here sometimes with family to stay I sometimes come here.

Tried too buy socks very low on inventory, messy.

Came here to find an outfit for a job interview . I was helped by a young lady named Krystal she was amazing and helpful . She brought me pants and tops to make sure I found the right outfit !! This young lady made my week and she was helpful to everyone in the store she was all over the place . Thank you Krystal for you genuine kindness !! Stores need more people like her !!

I came to the JCpenney photo dept. on December waited 45 min before they called us for the picture. Came today for another photo shoot and we were15 min late, they said they cant take our pictures and to come back another time. Why can they make us wait long waits but, turn you down for a couple of minutes. They should be on time to set the example. I will no longer go there for my pictures. They made me waist my time twice now.

Very easy returns

Always clean

Went to buy sketchers, but no new product. Most of the boxes were torn or damaged and they didnt have any of the ones with arch supports. Couldnt find anyone to help me so I left.

It was clean. Shoes were in different places. I am handicapped and wish all the shoes were in one place. I ordered shoes and looked at the order written all wrong. Got it taken care of but had to order again. Time.

Great customer service

Was looking for a pair of shoes. Had a few pairs I was interested in, but none in my size. Also shoes were very disorganized making it that much more a pita. Lost a sale today, jcp

Stopped by to pick up my online order. They were very friendly and efficient 😊. Hardly any waiting, even though there were 3 other customers other cashiers came to help. This was after 6:15pm.

Great customer service this Hispanic young lady Brenda Santana helped us even when was off love that thank you....