I love this Hardware store. The staff and the service they provide is great! I especially want to commend Alex Greene whose customer service is beyond compare.

Most likely theyll have just what you are looking for, and they can help you find it. Youll be able to park close and be in and out quickly.

Great place for all sorts of hardware parts in Palo Alto. Easy to get to and great selection and service!

Great hardware store with helpful employees. I highly recommend Hassett Ace Hardware.

I love this place and the staff are eager to be helpful, but they get deliveries as early as 5am on some days. This not only wakes up neighbors in all of the surrounding apartments, but is also a violation of allowed delivery times (after 6am). Not a very neighborly thing to do.

Trying to love this place but always short staffed 2 cashiers 15+ in line no manager to be found! Just frustrating trying to come here but turning into HD. Sad because we shop continuously at Ace in Modesto and let me tell you best experiences ever !! I don’t go anywhere else! friendly, well staffed and super knowledgeable!

Fantastic store. They have everything from bundt pans to power tools to every type of tubing (well organized!) and tools you could need. A true gem of Palo Alto. Staff is kind and helpful.

This Ace hardware store is a bit smaller than most of its counterparts, so while it has most items a homeowner might need, the selection is a little more limited. Nevertheless, its a store I frequent often because it carries what I need most of the time anyway. The employees are very helpful, friendly and accessible. Parking has never been a problem, and there are bike racks located directly in front of the store.

Plenty of choice, and friendly service; no need to go to the big box stores.

Great hardware store! Lots of inventory, helpful working people and a brand name foundation: Craftsman, Milwaukee, and many more. Theyve got my business!

They have everything I need. Very helpful people. You feel welcome and cared.

Great, friendly, had the bolts and fabric repair stuff we needed

Nice local place to get supplies for most projects that you may have. Theyve got a lot of stuff in stock too.

These people are very friendly. Always greeted with a smile and willing to help find whatever you need. For being a neighborhood hardware store, they seem to have whatever I need.

Good product selection friendly staff.

Nice to see these local neighborhood hardware store, which seems to have that little thing that you needed. Rather give these guys money instead of bEZoS.

Great little hardware store. Ive always gotten outstanding customer service from all the different employees that have helped me there over the years.

The customer service at this ACE is amazing! Was having a difficult time getting two bolts off the hardtop of my girlfriend’s Jeep which would have ruined our plans for the day, but my man Alex came to the rescue and was able to help me get them greased and off.

Always stocked with what I need. Staff is great and always helpful. Best of the best.

Fabulous, helpful, knowledgeable and friendly crew. A very successful trip to get the hard to find item to complete my project. Thank you

Great customer service. Good prices. Always helpful and folks say Hello like they wish you well. Will always shop there.

What a neighborhood hardware store should be. Good helpful staff.

They spent an hour trying to find a green egg pizza stone for us.

Absolutely the best customer service wish they have more parking space

Very friendly and helpful staff. Well stocked for such a small store. Great for small projects and hobbies. Usually my first stop before trying larger home improvement/hardware stores.

5 stars store and customer service, the guy who helped me with a key copy was very helpful. No bad attitude at all, they just won a new customer.

Everything you want to need going all the way back to the turn of the 20th century LOL

Superb place. Great selections. Fantastic and patient customer service..

I called asking if they carried a certain tool, and the person on the phone misheard me. When I corrected him he started yelling at me, saying, First you want x, then you want y! What is it youre trying to do?! It was frankly alarming being yelled at by this guy just for trying to correct his error. Then he told me he knows for a fact they dont have what I needed without even checking. I called another Ace and sure enough they have it. So I was yelled at and probably lied to.

The thing I love about ace hardware is the people. It doesnt take long to find someone to help you. Theyre knowledgeable and kind. It makes the whole process painless.

Place is a bit cramped, but extremely friendly and helpful staff helps you find and choose what you need

I come here almost daily to collect supplies and inspiration as part of my design work at IDEO. Great variety and inventory of useful and interesting components and tools. To be honest, a good majority of inventions as part of my work begin as a stuff bought from Ace that are hacked together. Staff is super friendly and helpful. Free popcorn on Sundays, I believe. Great neighborhood shop all around!

Well stocked local hardware store. Very attentive employees. Call ahead to check on item availability.

Great staff! They are super nice, and helpful. It is a little expensive, but other than that I love it.

I came here to pickup some blue shop towels and an air compressor and the staff were very helpful and kind, will return again!

Always so helpful here. Love these folks.

The employees treat safety as there number one priority. Everyone entering the store needs to sanitize their hands.. I ordered tools online and when I came by the store, an employee at the front door called inside with my order and then another employee came out with my order. I didnt have to even go inside the store.

So helpful. Not just hardware

Neat well stocked old time hardware store.

Place is still there. Been going there since I worked at Mollie Stones in 89.

Very friendly, good selection, and prices are quite reasonable.

A much better experience than going to Home Depot. The employees here care about you and help you find what you need. I needed some glass cut for a small window at home. I was able to find an employee fast and he immediately helped me. Im also amazed how many items this store has in it. Ive actually found a few items here that the Home Depot didnt carry.

Very helpful person floating around the store today, he helped procure the right parts i needed and obviously new his way around the store. The counter person was great too, needed some white marking paint & never hesitated in running over there to help with too. Overall 5 stars for customer service and parts in stock.

Great selection and very nice and capable people.

The best run business in town. Amazing. I love coming in here. I brought in a toy guitar and asked for epoxy. They ***fixed the guitar*** and then sold me the epoxy he used to fix it! Never go to Home Depot anymore! Kudos to Hassett Hardware!

These are great places to get service. If only all places had service like this. If you want great service and get the help you need this is the place to get it.

A lot of other retail stores can learn from Hassett Ace: its the friendliest place with happy, helpful employees. Its almost like going back in time of mom-and-pop stores where the owners knew their customers and took the time to serve them well. Although its not as big as a Home Depot or Lowes, Im always able to find whatever I come in for.

Came in for a Chain (for a chainsaw), 2 gentlemen helped me and searched for the right one, took out a couple and ensure I had the right chain. Both gentlemen, as well as the cashiers were all really helpful, polite and very friendly. No waiting more than the necessary, no problems with my transaction. Definitely recommend this store.

Helpful, Knowledgeable and Very Friendly.

Friendly helpful staff. Great selection of fasteners (screws, bolts, etc.). Good selection, convenient to downtown Palo Alto.

You can always find someone here to help you with a question. Unlike the orange big box place.

Small but friendly just like ACE is supposed to be.

Neighborhood hardware store with neighborhood service.

Great place

Great custumer service, everytime I go there is somebody ready to help

Good location

Excellent local hardware store. Been shopping there for years.

Friendly helpful staff. Very well stocked. They make it a point to lead you exactly to where you can find what you are looking for. A much better experience than big box home improvement store where I have found it hard to find somebody to help. I always come here first for my hardware needs. I only go to the big box stores if Bassett doesnt have what I need which is not that often.

Brought a light to be fixed that had a big magnifier Lens. This place when they found out that the light couldnt be fixed, so they threw away lamp with lens. Now this light w/lens cost over $300.00, it would have been nice if this place would have given this lens back to the customer. But NO... SOMEONE TOSSED IT.

My favorite store, the friendliest staff ever and totally helpful.

Wonderful place to by tools!Highly recommended

Needed a paint brush. of course they had it.. but the customer service was awesome. nothing like talking baseball early in the morning. Will be back if needed

Always have what I need.

All you need in a convenient location, very helpful staff, and good prices -- definitely a place worth going for supplies if youre in the area.

Nice place for quick shop. Prices a little higher than Home Depot. Hope they will not repeat OSH mistakes

Miss the popcorn machine. Am sure it will be back when COVID-19 is finally under control.

Staff knowledgeable and helpful. Store was clean. This is like your hardware store on steroids only missing was eggs and milk.

May I help you ?This hardware store has a friendly, helpful staff with an incredible range of products. I only discovered it recently but it has become the first place I shop for all such needs. Even after eight or so visits I always leave in good spirits. Gratitude to the owners and staff for the way they enrich our community.

Im not good in English and also not familiar with American things. Bill show me how to use trolley and give me very good advices how to make decisions. Also he carried my shopped items to my car which not park near from the shop. This is the best place to shop, I believe.

Friendliest service of all hardware stores in the area.

Everyone at this store are very friendly. Michael (the young kid) is very helpful and guided my son (cub scout) on his pine wood derby project

Excellent home town service. Individually owned.

Great stock if items. Knowledge able and friendly service. Everything you want in a hardware store and cant get at HDepot.

I had never been here before, and came in with a difficult painting question for an odd surface. Three staff members consulted and came up with the perfect solution. Im happy!

Browsing what I need

I keep coming back to this Ace Hardware for the customer service. Today I put my garage door opener through the wash, and made a couple of trips to Ace trying to figure out what kind of new remote would work with my garage door. Turns out that this shop doesnt stock one that will work (my opener is rather old), but Mike F. really went above and beyond helping me to figure this out, even going so far as to test the 9V battery I put into my old opener to make sure it was the opener that was causing the problem.You just cant beat that kind of service. Thanks!

Excellent local HW store. Knowledgeable folks who work there helped me with my project. This is what a HW store should be!!

For a small store they have a lot. Employees are very helpful.

Nice local store. It has a good variety of supplies, and its usually not too expensive.

Helpful and friendly, small, old-fashioned hardware store. When I visited today they had several helpers and two cashiers.

Helpful staff and good stock of what you need to maintain your house and fix things up.

Not a bad little hardware store. It amazes me just how much is packed into this place.

Helpful staff, quick knife sharpening though an aggressive grind. Good edge but probably not suited for higher end cutlery.

The folks who work here are really nice and they genuinely try to help, much appreciated!

Solid hardware store.

This is a great Urban hardware store with friendly staff, they always have what I need.

Great selection and very helpful staff!

This place is really great. Ive spent many hours of my life standing in the aisles of a Home Depot or OSH, pondering to myself whether some random tool or part would work for my project, and having discovered this local hardware store, I realized that it doesnt have to be like that. Their staff is extremely knowledgable and helpful, and they help you find solutions to problems. You dont have to hunt them down like Pokemon, they come and find you, and ask how they can help. How novel. The more I go here, the less pleasant I find Home Depot.

Great service, wonderful selection, decent prices.

The cashier was very polite and helpful so was the attendee who helped me find what I needed.

Super helpful checking the shelves and putting things aside to pick up.

Outstanding service and friendly, knowledgeable employees. Thank you!

Really helpful staff. Well stocked.

Helpful and great guys in therr

Friendly, helpful and knowledgeable staff

Good local service some what limited but always try them first before I go to big Blue. Knowledgeable staff.

Very helpful staff, much better experience than Lowes or Home Depot. Ill be going back here. The only problem is theyre not open as late as Home Depot or Lowes.

Great Hardware store with excellent services

The staff is so helpful and friendly. I found what I needed immediately.

Seriously the best staff I have ever had the pleasure of dealing with. Shop here. Dont go anywhere else.