Staff is beyond friendly and helpful. Greeted at the door and asked if you need help finding anything, which I always do lol always neat and clean, just a great store all around.

I have been going to these guys for years. The service at this Ace is excellent. They do always have a helpful hardware man in sight.

Was there Monday guy was very helpful the lady at check out counter good untill I return some merchandise like I was trying to give her a hard time on purpose plus prices are on the high side

Always a pleasure coming here! Im always given any assistance I need and am checked out quickly!

Great store set up. Well stocked.

Always helpful staff. As a new homeowner, they are always willing to answer questions I have on any repairs or upgrades I make.

I have been here 3 times and my first experience wasnt the best as i felt like I was an inconvenience to ask for help but not bad enough to not return. My second and third time visiting was MUCH more pleasant than the first. They are very helpful and really friendly. Its close to my neighborhood so I will continue to return to support small business!

I ran in to have keys copied, and the assistance was kind and quick.

Love this store, always neat and clean, very friendly and helpful employees, great deals, always find just what Im looking for to complete my home improvement projects.

Clean store friendly staff enjoyed my purchasing

Extremely poor customer service. I was asking for their professional opinion on a product but all I was told is that I could return the item at the front desk. I was told that whatever they have in the store is all they have. It seemed to me that the man was having a bad day or just didnt want to be working there. Im very disappointed with the lack of assistance.

Always have what I need in hardware

Well stocked and friendly

Helpful staff knowledgeable good service

Helpful staff and good prices

Glad to have this ACE in the neighborhood. Helpful hardware folks indeed!

Great customer service. Support local businesses!

Big store, and very helpful. Ill go there before the big box stores.

Great service

Every time I stop at this Ace Hardware Im amazed at the great variety of items the store offers.Went to have keys made, which were spot on.Staff is friendly with lots of knowledge!

Looking for a product that said was in stock and available through the app at the palos heights location. I asked an older gentlemen if they have it, he just directed me to where it should be. I walked over there and nothing went back to ask for further assistance. He just told me if it’s not on the shelf we don’t have it and he ended the conversation there. I even showed him the app and had the item number too, he didn’t even bother to check his system to see if he had it. Went to another ace hardware, they didn’t have it on the shelf but they offered to look in the system with the item number I had. They had the product in the back and brought it out. Won’t ever come to this Ace Hardware in Palos Heights again. I’ll just stick to going to duke’s ace in Burbank and DeJay’s ace in chicago where they actually took time to help me and offered to find my product using their systems.

Always a good shopping experience. All employees are there to help you no matter what you are looking for. Personal service like the old days 50s,60s & 70s. Prices might be higher but dont have to walk miles to get to what you came in for.

Mike was extremely helpful this morning. Store was very clean and the aisles were clearly marked.

Terrible help and customer service. This store was no help at all and truly did not care about their customers. I ordered online with the website stating my order would be ready as soon as today, two days later my order has not been prepared or ready, so of course I call and ask if it will be ready soon or if I can come take it off the shelf. With no help over the phone, they tell me it is processing and to be patient, of course I have been patient I have waited two days already. So then I decide to just go into the store and take it off the shelf, and ask to process the order and mark as picked up. They tell me I have to pay for it again and go online to get a refund when I am at the exact store I payed to pick it up at. They offered me no help and did not even try to fix my problem or even say sorry for the wait. Bob was the manager on duty and he was no help and rude. I truly just wanted an easy quick pickup and now I have to go online and get a refund after paying twice for one product, I hope Bob learns more about how easy it could have been and change his practices, useless manager for customer service.

Helpful team. Clean and really great products. Plenty of inventory for home projects

Best service with a smile Ive had in ages. They have a unique inventory... If youre looking for anything... They have it and for a great price. Kitchenware, hardware, decorations, home improvement and whatever. People there ready to make sure your shopping experience is perfect

Very helpful in this store.

Great service. Everytime I come in staff is always very helpful. Once I had to order something and I could not do it at home. I went to the store, they put an order for me and called when it was there ready to be picked up. That simple!

Sales Associate Austin was the most helpful person when i was in the store on Saturday july 18, he was attentive, listened to what i was trying to find although i didnt know the specific name but i could describe the purpose of the item.

Always very helpful especially when I cant find something or dont now how to fix something. Such nice people to work with. Thank you sincerely.

I love going to this Ace Hardware. Staff is always friendly and helpful and the store is extremely Safety First during the pandemic

Such helpful and personalized assistance. They almost always find a way to solve a problem. The store always lòoks so organized and clean as though it was opening day!

I shop here maybe a few times a year but have always experienced helpful staff when looking for items I need. Its not real close to where I live. Lowes, or should I say Highs, is closer to me, but in the 13 years I have lived in Orland Park there has only been one instance that an employee has sought to help me and thats the reason I end up going to Ace in Palos on 127th Street.

Nice friendly staff

I’ve been going to this Ace for 8 years and they are so knowledgeable and friendly. They literally know everything about every product they sell. Very helpful! If you are clueless about a project, going to Ace is much better then going to a big box store and asking an employee that has no idea what’s going on.

Greeted upon entry. Needed a propane exchange and cashier acknowledged. Did my shopping with good assistance from floor man. Didnt have sale items in stock (total bummer). When checking out, cashier forgot my propane exchange and had to do a second purchase. I think this is so you dont get coupons based on your purchases. Otherwise a pleasant store except for the cashiers. Literally, the cashiers are the worst of the 7 different Ace Hardware I frequent.

I can see why Ace has been around for a hundred years! They have stuff the big box stores dont.. Specialty tools and helpful people working there! Ive never been let down by any Ace hardware, anytime anywhere!

This is a wonderful ACE. People greet you as you walk in and ask if you need help. They know their business and willing to share their knowledge to help you with a problem

Friendly neighbors who know their jobs!

Didnt have advertised special. Salespeople very polite and attentive.

My favorite Ace hardware on the planet. They have everything. I live the mineral paints. If I have questions, there is always an answer. Competitive prices and even great little gifts and holiday decorations.

Very helpful people. Directed me to the exact location for what I was looking at and no wasted time there. Great place to shop

Great customer service and wonderful delivery crew. On time. No mess. No fuss. Friendly staff on phone.

Great place to go When you need that little something to fix your house up. Ask particular Ace hardwares the only place where I buy

Really well kept store. I had to go to ace in worth because they couldn’t fix my screen.

Very service oriented staff. Always offer to help you

Dave was fantastic helping my 100 year old father shop for just the right hardware. Thank you for the special attention including loading up the car.

Received excellent help in picking a door threshold for my sister inlaw.

The sales person was really helpful when we had questions.

Best Ace hardware store!! Helpful sales people!! Always have answers and what you need! Forget the big boxes, never anyone there that you can find when you need someone!! Kudos to Palos Ace Hardware!!

Great place to shop. Customer service - Great

Everyone is so very helpful unlike the big box stores. I would much rather shop here.

Best Ace Hardware around. Friendly, helpful and knowledgeable staff. Enjoy going there!

The prices might be a bit higher than the big box stores, but the excellent service and expert advice more than makes up for it. Plus I dont have to buy a bulk pack of something when I only need a bolt or two.

No wonder local hardware store are failing. The customer service is poor at best. I believe in supporting local business, however, I will never shop at that store again. The return policy on a defective light strand I bought the day before was that it is not returnable.

Great place to get all your shopping done

Excellent service, extremely knowledgeable staff, they have everything.

Great store...employees are nice and helpful!

Love Ace...In and out really quick and plenty of people to help out.

Nice non big box hardware store. Great sales help.

This Ace is the place with the helpful hardware STAFF. Great store. Great people.

Quick and Efficient service

Good convenient location, staff was helpful and professional

Way better than big box stores. The employees want to assist you.

Great deals for those who walk up and down the isles

As alwaysHelpfulPoliteAnd they always have stock

Did not have a great experience doing paint shopping here. Needed Benjamin Moore, some staff was awesome, but a lot of staff was clueless and kinda rude, including store manager. Shopped here for Benjamin Moore because of a client, but would not shop here for paint again. Otherwise, sadly, Ace employees remain helpful and diligent usually!

All the staff there are terrific if you have a problem let them know what it is and theyll find the product needed to help you there always super friendly

Great store. Clean. Organized. Nice people.

Always friendly and knowledgeable staff. Good product selection.

Got a good price on light bulbs and great service

With my knowedge and theirs we always come up on top an ahead.They are courtous and willing .Fr an neighborhood hardware store they are pretty complete, I feel comfortable sendinging my wife there.

Called ahead to confirm Drove 20 minutes to get my keys cut then told they couldnt do it because owner said no, should of told me that from the beginning instead of having me waste my time

My favorite Ace Hardware. Very knowledgeable staff and great selection of products.

Always helpful and knowledgeable staff. Always greeted with a friendly hello.

Friendly knowledgeable staff willing to help the best they can

Fantastic place for nice knick knacks for decorating.

Always friendly and knowledgeable service!

Very helpful staff. Beats Menards and Home Depot hands down!

The staff is awesome...patient, super helpful and pleasant!

Great service; good inventory

Always find interesting things here

Good prices

They have very knowledgeable employees.

Wont cut chip keyd unless bought from them

Salespeople jump you as soon as you walk in the door and follow you around like youre going to steal something! Wont shop there again

They always have what I need and theres always an employee to help you!

Terrible customer service! Went to return Wet & Forget and the manager told me to call the manufacturer.He can NOT and will NOT warranty everything in his store. He would go broke!

I drove by the Ace Hardware sometimes but I like the Ace Hardware on 95th Street.

I love Ace. Always so helpful.

Very friendly and helpful

This is the one hardware store that I can always rely on finding everything I want

Very friendly and helpful staff

Great service and advice

Gr8 customers care

Very friendly and helpful

Always helpful staff

They have the item Im looking for and friendly staff.

Bought paint there was quoted a $44 DOLLAR A GALLON PRICE AT checkout price was 52 dollar a gallon

Very good store