Do not buy a mattress from here, their return policy is very terrible and they are only nice to you when you are buying a mattress (as opposed to customer service through the entire process)

We were in and out of there with a mattress in about 15 minutes.. Great customer service.

The customer service was exceptionally knowledgeable and very kindhearted. She really knew her stuff and was a big sweetheart too. I would recommend this place to my own mama.

Great selection of beds and friendly staff

Really like the Lakewood Mattress Ranch. Weve got three beds this year off from Mattress Ranch and Joanne at Lakewood rocks explanation point explanation point

Great service. I bought 3 beds there.

Very informative and helpful staff. I never felt pressure to buy. I love the bed I ended up buying and got it at a great price

Our salesperson Dean greeted us as we walked in with such a warm welcome and smile.After inquiring about what we were looking for he showed us the best options for us invited us to spend time on the different options to ensure we would be happy with our choice.We were given payment options and given such great service I just had to say Thank you and give him the kudos he deserves!Joanna was also present at the time of purchase. Shes such a warm person. I ended up visiting with her and I left feeling like I wish they both worked at a place I visit often so I could get that type of service Everytime I have to spend time and money shopping.Thank you both!we didnt make any haste decisions and

Amazing customer service. I wish I got the girls name who helped me but the lady who helped me find what I was looking for REALLY knows what she is talking about and the first one she took me to was the perfect mattress. Originally going to look around at other places to get different price points but they did such a great job here I definitely say it is worth just going here for the service and knowledge.

Good quality product.. prices are fair.. the young lady that works at this location is great. knows her stuff and we will buy from her again. and the cooling pillows are nice..

Very very friendly staff. I cant remember her name but she was awesome. Great price for everything we got. Very cleanand nicely organized store. Also they offer financing through snap.

Very helpful. Quick preparation for custom order. Love our mattress.

Great store!! Went in looking for a mattress and Jaycie took great care of me and Joanna was very helpful as well. Very fair prices made me very happy!!!!

Helpful staff and took their time to make sure you get what you need

I needed a plastic mattress bag for moving a mattress and was willing to pay for it. They gave it to me for free. I will definitely go there for my next new mattress purchase.

Brought a mattess yesterday and was a it was a wonderful experience. We went in wanting only 200$ guest mattress and walked out buying a brand new mattress for us! Jaycie helped us out and set us up with the whole set! It was wonderful! Thank you for helping us out!

Joanne is wonderful... excellence in customer service... thank you in helping me purchase the mattress.

My fiance and I went in to mattress ranch in Parkland about 2 times before we decided to purchase a mattress, we were greeted and guided by Joanna, each and EVERY time. All 5 stars are for Joanna, she was amazing, she went above and beyond, from getting toys for our kiddos to play with, all of her knowledge on each matress, she listened to what we needed, and after my fiance purchased the matress, we realized it was to soft, as well as had some manufactured issues, we returned it flawlessly, and we found one that was PERFECT for us, if Joanna was not there to help guide us and inform us, we would be sleeping on a mattress we did not love. I am so grateful of her.I myself have worked in customer service and I find porr customer everywhere I go and Joanna is what customer service is about. I wish there was something more I could do to recognize how awesome she was!!Thank you

High price for a mattress picked up a week ago and its already falling apart

They were very helpful, especially since it was a bit of an emergency situation.

Love this place, they didnt try to sell me something I didnt want or need.

Dont have my bed yet as it will be delivered tomorrow but just from customer service I had a wonderful experience. Deb was super helpful and friendly and had wonderful customer service. Thank you!

The songs was very cordial and knowledgeable about the mattresses she called me twice one what about it and one would I have to exchange it because it matches our didnt extend to the fullest capacity and she was really fast in both location

I keep coming back, so maybe I love it. No pressure, lay around all day on the mattresses kind of place. Ive purchased 2 mattresses here and plan to purchase my last

Love my bed was real affordable and still comfortable thank you ladies

Not great prices. Their big thing is off-brand mattresses that they can finance for you. Im sure they meet a need, it just isnt for us. Couldnt find a single branded mattress in the store. They do not offer delivery.

It was a pleasure to have a great customer service rep. Thanks

Excellent prices, friendly staff who really care about the quality of your sleep.

Very friendly and helpful staff, great price!

Nice people. Good service. Very knowledgeable.

Helpful staff cheap price for mattress and the right one for me

I brought a mattress a few months ago.. Yes it was a great price but after 2 months I started feeling the springs. Now sleeping in my bed is horrible.It actually hurts..

Joanne the manager at the Spanaway Washington Mattress Ranch is great gal she worked really hard to get us set up and we thank her

Customer service was fine at Spanaway store. At puyallup store I was told id get free stuff Of 150$ of my choice thrown in with a purchase. When I went. To the spanaway. Store to buy my mattress I spoke to lady their Told her n showed her the card I was given from puyallup store about 150 discount she said. This she hadent heard about this. N she would have to speak. With oldman the owner. She told me twice. She had asked him for me n each time he told her he would not honor the 150$ discount that puyallup store said they hadru ning. So I will not deal with this place again hes out to cheat you out of yr money he saw it in writing on his own companycard from his store n still didnt care what his employee said to a customer n try n make it right..

Very helpful, lots of options

Matress turns into a taco when tryong to move it after it ages a little.

Joanna was the BEST!!

Best service ever

Great beds at a great price

Overpriced...found the same mattress for half pruce on Amazon

Prices are high and terrible return policy

Dean was great

Very helpful staff

Good deals.

Good service

Excellent attention that my family and I received.