Helped me when no one else ever has. I cant say enough good things about Ray who solved all of my phone problems, he deserves a pay raise!! Be Happy Doug 😊

Ive been using Verizon for years now and I think the service is great...I was disappointed that they dont carry otterbox for older phones but I understand that they have to keep newer ones for current products. They suggested to go online and order one... I did get one from Amazon for 20 dollars including shipping...

Meet you at the door service!! Didnt have what I was looking for and referred me to Amazon to find my watchband.

Never have these people been able to help me with a problem. Today was replacing a screen protector on an iPhone. I even brought the install template, which the genius working there said: Oh, us pros dont use these before he proceeded to put it on crooked. When I complained, the lead remedial tried to fix it and messed it up even worse. Lesson learned. Go to the one in East Peoria or do it myself.

Love them, always super nice and worked their magic. Stephanie, Blake and Neil are amazing. I have always been treated with respect and kindness. Latoya who’s a customer service rep was amazing when I called before I went inside to make sure my COVID test was negative. Prayers Miss Stephanie. Love my combat wearing ppl 🙏🇺🇲🍀🤟❤️💚💜🔵✨

10/10 would recommend Gary. He was super nice, helpful and informative, and kept trying to find me ways to get a good deal and save money. He took the time out to go above and beyond to get me what I wanted/needed and even put on my screen protector for me and made it look easy. Ask for Gary if you go in there, hes got SUPER pretty eyes too!!

Avoid the Pekin store. Theyll fill beyond legitimate capacity if you wear a mask. If you cannot wear a mask the overweight Jimmy Garcia looking worker expects curbside while the store is packed. I went in the week before and bought a device w/o a mask or problem. Guess Jimmy just cost Verizon my bill amount today. People in the store were less that 4 feet apart with their mask, about 10% were wearing them incorrectly including a worker.

We switched to Verizon from another carrier. We talked to Frank at this store during this process. Frank was awesome! He answered all of our questions and made the process really easy and painless! The store is also really clean, they are limiting the number of people in building, and hand sanitizer is everywhere to use which is nice! It was a good experience and I normally dread going to the cell phone store!

Not much there anymore. Pretty dead since it reopened after being remodeled last time. Not much reason to go in except to pay my bill on the machine. But I dont want it to be closed down.

Frank was wonderful! Helpful, friendly and out of his way just nice!! Got accomplished what I needed from Franks service!

DONTAY gave stellar customer service! HE WAS VERY PATIENT and kind!

They helped me greatly.

Customer service was good, but the music was so loud you could hardly hear the employee speak.

Mark, the associate did outstanding job bringing 2 of my phones back to operational status after Google messed it up

I spent a week dealing with this store and multiple issues trying to purchase a new phone with no resolution. I spoke with the “manager”,who had the phone I was made to purchase online for a curbside pickup but couldn’t release due to a “glitch” in the system not allowing to go from processing to release. He told me I would just have to wait until IT fixed the glitch and could be tomorrow, could be next week, he couldn’t say. This was after I had placed an order directly with the store 5 days prior because the phone was not in stock but I found out the order was never placed. This “manager” was rude with a complete lack of concern for all of the mishaps that occurred on Verizon’s side over the past week. My old phone will not hold a charge and gets very hot and shuts down so the urgency of obtaining the phone in his store was essential. I even said I had no problems taking my business of 5 lines to U.S. Cellular In the morning to make sure I had a working phone and his response was “ok”. I will not deal with this store in the future.

Thanks for your help

I went to the new Verizon store on Ann Eliza in Pekin and I had the best experience I have ever had with Verizon. Joey was the employee who helped me and he was so nice and super helpful! Go to this location and ask for Joey, you wont be disappointed.

Guy was very helpful

I had a problem with my phone and Spencer, who is wonderful, had been helping me and got me a new phone. When the phone came and it was time to move the data from my old phone to the new phone, Spencer was out Ill, and Dan said he would help me. Dan was also great and transferred the data. He said we would know soon if there were any problems. I went home and discovered that their were some issues. This was Thursday March 19. One was accessing Facebook, some apps were not accessible, so I went in on Friday March 20. I was told that Dan wasnt there. A man, who said he was the manager, ask what I wanted. When I started to tell him, he interrupted me and said he didnt deal with Facebook and wouldnt let me tell him what else was a problem. He wasnt willing to listen to me, and said when I told him that he wasnt listening to me that if I didnt like it I could leave the store. I told him that he wasnt nice like Spencer and Dan, and ask what his name was. He said it was Frank. I dont know if that was the truth, but he said he was the manager. I ask if Dan would be there tomorrow, and first he said he didnt know and then said yes Dan would be there. If he treats other customers the way he treated me, he shouldnt be there.

We were met immediately as we entered the store by Carter. My husband and he talked about what we were needing and he very efficiently made the arrangements needed and we were in and out in it seemed like less than 25 minutes. Carter was friendly. A coworker had to interrupt him and he was very gracious to him and explained that he would be over to help him out as soon as he concluded business with us.

Spencer was awesome. Explained everything in great detail! Did not rush us at all. THANK YOU

They talked my husband into signing up for unlimited data. When he told me is said I didnt want unlimited because its slowes down so he when back in less than 20 minutes and they would not put out plan back without lousing extras we had before. Being with them for 20 years and they would not do anything for us. I guess being faithful to them all those years means nothing. Dont let them talk up into anything.

I was very impressed & happy with my service from Andrew. Very kind & knowledgeable. Restored my faith in Verizon after horrible experience at Grand Prairie franchise location. They need lessons from Andrew on how to treat customers!!!! A+++++++++

We tend to have better service at this location than any other, including calling or chatting with Verizon online. They also seem to give us the best advice when it comes to getting what we want/need with our service.

Super friendly, very thorough going over different plans and answered every question we had about changing services for areas with better coverage than our previous Carrier.

Went there yesterday and had no problems with replacing old phone. Got a KYOCERA and seems to be working fine so far.

The few times Ive been in this store were awful experiences. And that was with several different employees. So obviously, theres something wrong with management. I stopped going here and started using other local Verizon Retailer offices and have been very happy with their level of service

John was awesome. He got my Galaxy watch to work when no one else there could. 5 stars for John.

It was good and they helped me out with all of my questions

Ryan did a great job getting me the phone I need to meet my demands.. Did a great job transfering everything

I spend 45 minutes on the phone with customer service in the middle of a store with 5 employees trying to activate a prepaid phone. I could have done this at home. Not very helpful. In fact, one employee gave up and said it was the actual cell phone that wasnt working. I figured it out and so did a person on the phone that wasnt even in the store

ANSWER YOUR PHONE!!!

Its where we get our phones.

Gererally very helpful. However, I dont appreciate the hard sell tactics I recently experienced, even after telling the person I wasnt interested in the product. Next time I will be rude about such tactics and, if further bothered with them, will ask to speak with the manager because I resent the pressure. While I dont want to change suppliers, it was enough to entertain the thought. My daughter experienced the same thing when she bought her new phone. You need to cool it Verizon.

Best store around. Great manager now. Great things coming

The people are ok but Im not happy with my phone. My phone on its own deleted all my pictures to the trash. I got some of them back but I have lost the ones of my mom and dad that have passed away 19 years ago and it was the only pictures I have of them and no way of getting any more. Very disappointed 😞😞😞😞

Ok, not as helpful as it used to be, a lot of people standing around, I asked for some help with some help with my phone and received some, not enough! Some very lazy people.

Staff and store are almost completely useless. I lost my phone on NYE in Atlanta and have tried twice, for a total of 5 hours in the store, to transfer my phone number only (no pictures, messages, content at all) to an old phone of mine and have had no success. Every single time I have a phone problem I google research for hours before ever even considering going into this dreaded, gray hellscape. I just want a phone that can make and receive calls, and they cannot provide that. Going to get a burner from walmart while these nimrods attempt to bumble their way through a basic phone setup.

Very helpfull, explained different options.Made shopping easy

Fast and efficient and great service

I have had Verizon since I got my first cell phone. I have never had any problems until now. My plan is up so I have been in the Pekin location 3 times in the last couple months. They work on commission so I thought theyd be more eager to sell me something. The first time they offered me a deal and sent me home to back up my phone. When I came back (my second trip) they didnt know what I was talking about and wouldnt honor it. The third trip (11/15/14) I got a young guy that talked to me like I was stupid. I tried asking about the email I had received (unfortunately I deleted it). He had no clue. I asked about the rewards once again i received negative tone of voice and very short answers. That was after I had to look up what I was referring too because he didnt seem to know anything about it and didnt want to be helpful in any way. I walked out so frustrated, shaking my and thinking maybe I should look into changing to another cell phone company. I am a very loyal customer and do not like to make hasty decisions. So I got onto My Verizon to contact someone higher up. Since I have had good relations with them this far I thought they needed to know how things are going in Pekin,IL.. Unfortunately, there is no place on that website to make a complaint. I have searched for the last 2 days. If you have something specific you need help with your in luck. But to make a complaint... I guess they just dont care about our input? I work in the medical field and we are trained to focus the the patient experience.. Well my experience has been the worst that I have ever had atVerizon!!!

This location is ok. I got tired of Verizons prices. Switched to Sprint. Better customer service and my bill was half of Verizon.

Fast courteous service could not be happier

Aric there was awesome to work with. Jason yeah pass on him just a pain to work with. Aric took time to explain details and answer everything that I asked and thing he wasnt sure on he got the answers and came back with details on everything. Prices not bad all places is a rip off in cell phones companies.(Aric is not wrong spelling) (Im not the only one to complain about Jason on here either.)

The help we received was wonderful

They helped with all of my questions. You cant beat that.

I agree Verizon charges well, rips you off bad my bill every month is outrageous they are just as bad as comcast if that tells ya anything. I also have walked out so mad I was shaking, the customer service is bs they tell you one thing then you go into store they have no clue after you just spoke to them on the phone. Oh and try not to ever have to deal with Asurion My phone got stolen that was the worst 2 day experience I have ever had in my life. Customer service and prices are ridiculous.

Male that waited on me was of no help, when I asked questions, he just told me the info was on card by phones. Usually not that way here whats up no help, heavyset blue eyes.

Very Clean, And really good service!

I was spending $750 to $950 a month for service with Verizon. I was ther for 2 years befor that i was at us cellular for 14 years. I left because of service areas i moved to. Then i switched to sprint my bill for the same service at Verizon. My bill is $160 per month now . i watch alot videos. Never have any problems. It seems to me that Verizon ows me alot of $. The more i sit a think about it the more mad i get. Verizon ows me off alot of $$$$$. every 2 days they charged me 1 more gig. Its funny i never get xtra with sprint and im on it watching videos as much if not more. Plus my phone would charge me extra gig and i wasnt even on my phone.

Great staff helping with your cell phones.

Local verizon store clean and helpfull.

Quick Fast Service!!

Helpful.. friendly staff

They cant tell when a phone is starting to glitch untill it is to late to be fixed

Very helpful and positive

Good service and location!

The only phone company that works

Quick helpful service

They suck and are horrible in the service category

Excellent service

They were really helpful took care of my problem right away

Could not replace screen saver but did give me a number to call.

Rudest customer service I have ever had.

Disappointed phone gets hot they sent a new one & it does the same thing.

This place is always a LOVE / HATE RELATIONSHIP !!

Helpful patient friendly staff

I dont like visiting this store never get the same person twice staff seems bothered by customers

Worst Verizon I have ever been to will never stop in this location again.

Not very knowledgeable staff

Excellent!

Great service

Verizon is okay but its prices are just dumb.

Very nice and helpful

Always takes forever

Very helpful

Clean store!

Josh, bad customer service