Chris D. Was more than amazing today! Let me share how he did an excellent job every step of the way. First thing to mention is his friendlyness, he was super friendly and very professional. Secondly, he showed me what was wrong with the garage door and when he did the inspection he made sure that I understood all of the safety aspects that could be updated if I wanted to. Thirdly, he went above and beyond to make sure my garage is working better than ever. Im so glad he was able to get it all done in a timely and efficient manner. I highly recommend Chris D.Thank you so much!π
Rudy was the tech who came out to fix my garage door spring. He did an outstanding job. I am so pleased with the work that was done. Will absolutely call A1 garage for all my future needs.
A1 Garage Door was very responsive when I initially contacted them to get an appointment for a new garage door. Once the door was ordered, Ive had nothing but bad experiences. For example, It has been 5 months since the order - and I still dont have a garage door installed! Ive had to call and ask for Status updates every month or so. (they dont call you). When I call, I often have to leave a message, because no one is around to answer the phones. My last status update (that I initiated) was on 10/07/2021 (22 days ago) where they told me they had the door, but they had no installers (in Boise ID) to do the installation. So today I called them, again, got their answering machine, left a message, and decided to write this truthful review.
These guys are professional and hard working. They stay until the project is completed and inform you in advance about the cost. In addition, they provide upgrades to the job if appropriate. They are great and follow up on there technicians.
Our technician Mario was excellent. I was out of town when the spring broke and he got it operable quickly for my family. Was back 2 days later to make a few adjustments. Not the lowest cost company, but great quality work and service!
Our mechanic was Nicholas L and h was phenomenal. I had booked with other company for earlier appointment and called A1 and canceled thereβs. Very polite people. Was small thing with $$ but all good at end! These guys are great and we are very picky. Also have brother in law thatβs a contractor so we know what is good and what isnβt. Highly recommend! Thanks Nick and A-1.
A1 was awesome! Like all new build homes in Phoenix, we had a crapy Wayne Dalton spring on our door that barely lasted two years. Wayne Dalton couldnt come out for two weeks...so I called A1 based on their reviews. They had Justin out the next day and he did a fantastic job. He was very personable and knowledgeable. I will definitely be using A1 in the future!
A1 garage door service was quick to respond to our call when the garage door spring broke. They scheduled us for the next day. They kept informed as to when the tech would arrive. They called to ask us if he could come early. Our service man was Dallas. He was very knowledgeable and advised us as to replacing the spring but also the wear and tear to the cables etc. love the fact that their parts come with a lifetime warranty. Dallas was quick but through and very friendly. Would definitely recommend Dallas and A1 to everyone
Cody was the technician that installed our new garage door opener. He made sure we understood everything that needed to be done and reviewed it all when he was finished. We were very pleased with the service that we got.
The spring on my garage door broke yesterday (Sunday) afternoon. I made a call to A1 Garage Door and spoke with a very pleasant woman who schedule me for a technician to come out the next morning. Brandon called me and 8:00am and told me he was on his way if this time was suitable for me. He came right over and replaced the broken spring and a couple other parts that were worn out. He was quick, neat and very personable. He completed the job within the hour. As an added bonus, I was able to pay the balance in three equal payments over the next three months! Awesome! I would highly recommend A1 Garage Door Service.
Ryan explained the issues with our current door & his proposed solutions. He had all the parts in his Van & was able to start immediately.Ryan is professional, took the time to explain to us the issues & provided a fair quote. The products are high quality with lifetime warranties on certain parts.Thank you for taking care of us.
Patrick is an excellent technician. Very knowledgeable and informative. Educated me on my garage door. Great service. Very professional. My garage door is working like new again. Only good things to say. Thank you!
I called A1 Garage Doors because I couldnβt open my door. The people on the phone were extremely helpful and put a rush on a service call. They sent Patrick who kept me updated on his arrival. When he arrived he was pleasantly and accommodating and located the problem immediately upon inspection. He was understanding that I am on a fixed income and was able to fix my problem causing me the least expense. He was personable and knowledgeable and was very efficient in fixing my door. I will definitely request him for any future work needed. He was a life saver
Allen, fixed my garage door which was in pretty bad shape and we did it all over the phone. Fast, courteous, and professional. I feel like the price was fair for the amount of work he did and the warranty level we selected. Use these guys if you need garage door service.
A1 Garage Door Service recently replaced the garage door and garage door opener at my place and I am very pleased with the quality of the door, the opener and the service. Dylan K installed the opener and at that time I asked him about getting a replacement door. He informed me about all the options and spent the time with me to help me decide. Following fabrication, Spencer did an excellent job of installing and adjusting the door and then Dylan came by again to check out the final product. Both Dylan K and Spencer are the best. They made the whole process simple and very satisfying.The opener is so quiet and the door (its insulated) makes a huge difference in the afternoon temperature in the garage. Its made a big difference in the look and feel of my place and I could not be happier with the service and information A1 Garage has provided (and will provide in the future).
We recently bought a home that had 15 year old garage doors and hardware that had not really been touched since original installation. I made an appointment online (which was incredibly easy) and Kyle E. was our tech. He did a great job evaluating the doors and figuring out what they needed and presented me with all the options. Ultimately we decided to replace the openers, rollers, springs, bearings, etc. Pretty much everything but the door panels were replaced. He got it all done on both doors in a short time and did an excellent job. He was professional, courteous, and very helpful. If I were to have one small complaint, it would be that the prices of the materials/parts was just a bit high. But, to know they have a great warranty, were installed by a professional, and the job is done right makes it well worth it. I would without a doubt recommend A1, and Kyle specifically. He was awesome! Thank you A1!
FRAUD ALERT, BUYER BEWARE. Beware this company, which apparently does business in many places, including Michigan. I needed a simple torsion spring replacement. Its is a simple repair job. which should cost no more than $250-275 for parts and labor. The A1 technician first tried really hard to sell me 3 new garage doors for $25,000+ (a silly number). Gave me a b.s. safety reason. I only requested a spring replacement. When I declined his offer he replaced the spring but fraudulently billed me for a special spring A1 paints red and charges 2-3X the price of a spring. He didnt even install that spring. He also replaced numerous other components that I did not request and which did not need to be replaced. A1 then sent me an outrageous invoice for $944.00 for the fraudulent work. I am an attorney and have handled lots of consumer cases, know cons when I see them. I am certain I am not the first and only customer subjected to the fraud I experienced. If it is not resolved promptly then appropriate legal action will be needed.
Austyn Aubrey, Was very nice. Cleaned up after he put in the new spring. Explain what ever else is needed. I felt no pressure was a great experience. So happy I made the appointment.John also was very nice. Great experience with both guys.
Charles came a few months ago to inspect my door and replace the rollers. He recommended that the springs, pulleys and cables needed replaced and showed me what he found. At the time I wasnt in the financial position to do the whole job.I scheduled them to come today. Charles came once again today. Charles presented himself in a very professional and competent manner. He got the job done in the exact amount of time he said it would take.After he was done he did a very thorough job of explaining to me the features of the new garage door opener and how to personalize the panel to my preferences.I will call A1 Garage door in the future, and request Charles if possible if I have further service needs.
Stephen did a great job explaining the problem with the old springs and recommending appropriate replacement. Installation was smooth and he went over all findings with me. Thank you for promptly addressing the issue!
Nick installed both my wall mounted garage doors and did an overhaul on the doors. They work so well and it was a pleasure working with him!
Technician Devin McKnight was extremely knowledgeable about the situation we had (our garage door was stuck and would not close).He very thoroughly articulated why the issue had occurred and he provided clear information on how buying the patented product would prevent the issue from happening again in the future. It was evident he knew the companys products well and he felt confident about what he was recommending for us to purchase, in order to resolve the issue currently, & prevent the issue from happening again in the future.He was extremely friendly & professional, and he provided an unexpected show-&-tell style explanation to us during each stage of the repair process. This attention to detail really helped us understand why the door had quit working in the first place, and what our money was truly buying by purchasing the companys products.I would 10/10 recommend using this company again. The Customer Service Representative who answered our initial call was very friendly and sent a technician within 2 hours of reporting the issue & Devin was an absolute pleasure to work with and learn from.
Thank you to A1 Garage Door Service. The spring on our garage door broke yesterday and they were able to come right away this morning to help. Nick was very thorough, explained each component and part to be replaced and advised us of potential safety concerns. I also took advantage of the payment options which was absolutely appreciated during these challenging times. When we are ready to replace our opener, we will absolutely call on Nick and A1 Garage Door Service!
We had Devin come out for a tune up and he did an amazing job. Very knowledgeable and friendly. Everything is working great and much quieter. We knew itβs been some time since it has been serviced prior to us buying our home and we got great quotes to replace 2 garage doors. Highly recommend A1.
Our technician Nicolas was incredibly helpful and professional. He was thorough and helped explain our options. I would definitely recommend him!
Our car was stolen from the front of our house and we had a remote garage door opener inside the vehicle, so we were concerned that this thief had access to our home! I called A1 Garage Door Service (A1 is my go-toβ¦. as always!!) and they were able to get us on the schedule ASAP.Jon came out immediately and he was great! He walked me through my options and the estimate prior to completion, and answered all of my questions. Jon then reprogrammed our system, reset our garage door openers and installed a new pin pad. He was excellent and I couldnt have asked for better service!! He was very kind, friendly, had excellent customer service, professionalism, and completed the job within 30 minutes! They are always affordable too and I trust their prices. This is why A1 Garage is the company we will always choose! -- I highly recommend their services! 10 stars all around!
This company came out to repair my garage and for a broken spring and cables it was going to be 700 for a 5 year warranty or 1000 for 10 year warranty. After telling the technician this seemed a bit unreasonable and I was going to look around he was extremely rude and pushy. He proceeded to say how prices are going up with COVID and my garage would be stuck up and not shut properly if he did not fix it now. I believe he said this because I was not physically at the property to verify if this was true or not and he knew I was on a timeline to fix due to it being a rental property. I knew he wasnβt correct about this and it did in fact shut which only caused me to question this company even more. While still on the phone with him I googled the springs he wanted me to purchase for 549 for βfive year warrantyβ and told him I could find the same springs for around 200 dollars. He told me all the other springs were cheap and would never work. I told him I was no longer interested in him completing the work after dealing with his nasty attitude and bickering. Glad I did not continue doing business with this company because an hour later another company came out and fixed it all under 200 dollars. Do not fall for this sales tactics and overpay for their services.
Allen Sallis and his helper DJ were professional, caring, and efficient. He made sure my door was safe and will work for years to come.I will recommend him for all our rental properties. He is trustworthy and a seriously decent man. As a recent widow, Mr. Sallis and this company really took care of me. Thank you, from Theresa, 3rd grade teacher.π
This garage door service company staffs are nice and friendly. Especially the installer name Isaac did a really wonderful job for my three cars garage. He installed new motor, rails, springs, bearing and inspected all the work after he finished. Thank you.
Nick was great! He went through the door tune-up thoroughly and went over my options for when I need to replace the door opener. A+ service!
So I had a new garage door with windows installed by these guys. One of the windows came cracked. The technician said he would get the replacement part and get something set up a couple of weeks later to install it. Well its been 3 months and I havent heard anything. I have tried calling, left a couple of messages, even talked to someone about it but I have not heard anything back. Now the company that serviced the loan for my door wants me to start making payments but the job is not complete. Im kind of at a loss on what to do so now Im posting a poor review. Maybe this will get me somewhere. I will gladly change if someone takes care of my crack window for me.
Excellent service! Colby was absolutely amazing. He was extremely thorough and took his time to explain to me the mechanics of the garage door and what issues to look for in the future. He was respectful and courteous with his communication and demeanor. I highly recommend A1 Garage and hopefully youre lucky enough to get Colby as your technician.
Josh came out and walked my wife and myself through the process of a new garage door. He was very helpful and made it very easy to choose a new garage door. I would highly recommend A1 to anyone who needs service on a garage door or anyone who is looking for a upgrade.
This company has no customer service skills, zero commitment and communication skills to boot!We have been waiting since August for an install SUPPOSEDLY!! HENCE HERE IT IS OCTOBER!Apparently they were to install the door the September 30. However.....I received a call back stating the technician was unable to locate my door.So far.. to no avail....no call back..still waiting for a call back as well as a door install.sadly I will NOT recommend this company to Anyone!
I called to find out if they service our area and they did. Did not know what to really expect, but decided to give it a try based on reviews/ratings. I am so happy I did.First the tech, Craig, came out and tried to fix our garage door opener. Thought he had it all taken care of but before he got through getting it all set and working it started doing its own thing again.Only option was to purchase a new one. Not something we wanted to do, but happy we decided on the one we could use our phone to close or open and check to see if we left it open. It is so quiet and now cant hear the door going up and down inside the house. Didnt want to spend the money, but unfortunately we had no choice.I would highly recommend this company as they dont leave you hanging. The tech was excellent and how he was able to put in the opener by himself was something to see.If you are looking for a company that is responsive and techs that are good at their job. You cant go wrong with A1!
Had my garage for spring break this morning, with my car in the garage.. they took care of me asap. Kyle Eubanks was my technician, he was great and got me back up and running in no time! Very appreciated for his service!!
Landus and A1 Garage Door are outstanding!!! Great communication, on time and very professional.
Very impressed with this company. The first tech made a mistake in repairing the wrong part, but the manager honorably stepped in and had a second wonderful tech, Kevin, repair the correct part at no extra cost to me. These days, it is not common to find a company with such a good work ethic, but these guys are definitely professional. I can wholeheartedly recommend A1 Garage doors!
Tiger was courteous, patient and very knowledgeable. He replaced my garage door motor, was efficent and friendly, and answered all of my questions! Thank you Tiger!
I love these guys! Scott, Eric, Josh and Jacob - they were terrific! Talk about a professional looking crew! They were here at the end of the day, yet they all still looked super polished. They were so friendly and professional and explained what needed to be done. High quality work done by high-quality guys. Having owned my own company with field technicians and wrapped vehicles, I know how important good customer service and professionalism is to the client. This company clearly understands that as well. Great work.
I used A -1 Garage for the first time to install a new opener. Robin was very professional and performed the task efficiently and quickly! He answered all my questions and was very thorough. A return visit was required to perform additional tuning and education. All tasks were performed to my satisfaction. I am very HAPPY that the garage door now opens very quietly. Thank you, Robin!
My garage door had not been working for quite some time and I could not figure out why. I had initially contacted another company prior to A1 who had given me an estimate of about 2k to fix my garage. When Andrew R. arrived, I informed him of the situation. He took one glance and immediately knew what the issue was. Andrew was personable, knowledgable and so kind. The world needs more people like him! He was able to resolve my issue in a timely and respectable manner. I will be saving his card for years to come. Thank you A1 and Andrew!!
My technician in kin Frank G 051-t showed up on time and did a stellar job and honest responsible.This man really effective and did the job of fixing my broken genie from 1995 .I spent a bit on a lift master but itβs great and comes with app to use on your cell phone and a lite and handheld remote .I feel like I got a great job and deal and would diffidently refer frank G for you installation and A 1 as a company 100 percent pleased and made my day !Sincerely Kirk Anthony . A 1 garage door customer for rest of my life !I supposed the A 1 stands for Absolutely number one in garage door service and repair and replace !
When our garage door wouldnβt open, I called A1 Garage Door. They sent out their repairman Justin who quickly identified the problem and was able to get it working again. We mentioned we were thinking of upgrading our existing garage doors and Genie openers. Justin worked with us on placing an order for what we wanted and within our budget. The installer Jack was amazing!!! He arrived on time, installed our 3 new garage doors like a pro and even explained how to operate our new Liftmaster openers from my IPhone! Our new doors are so quiet and exceed all of our expectations! Thank you for a great experience. We love our new doors! π
Wonderful experience! From the ease of scheduling online to the install, I was so impressed with the professionalism of the company and of technician. Nick was so kind, listened to my concerns, asked many questions and was extremely knowledgeable in all of his answers. The repairs he made were flawless and done very efficiently. He arrived on time and was done within an hour. So happy with the service from A1. Highly recommended!!
Charged me the wrong amount. Get your quote in writing before using this company. I wont make that mistake again. They wont call you back either if you have a complaint and there is no email address either to even complain to. I wont use this company again.
I am very pleased with A1 Garage Door Service and my technician Steve. Timely arrival, and full comprehensive assessment of my garage door and system. He explained everything to me and gave me honest information. He did not try to over sell or push me to purchase anything. They came fully stocked with tools and parts, so I was able to have my assessment and garage door system replaced at the same visit. I will definitely be using A1 again for any of garage door issues in the future!
Wes installed new springs and a new opener. He took the time to explain each level of equipment. We really felt that he cared about my home and what would work best for our needs. During the installation process he was able to answer questions we had and set up our opener so it worked seamlessly. The workspace was immaculate when he left and we could not have been happier with the level of service provided. A1 and Wes are our new partner for our garage door needs!
A1 is AWESOME! Travis is prompt, professional, highly competent, and his communication is unsurpassed. Our garage door springs broke and our cars were stuck in the garage. Travis his team have gone above and beyond to quickly and cost effectively get us functional. I HIGHLY recommend this business.
On time, explained exactly what was wrong and even gave advice on things I can do to extend the life of my opener. Excellent service.
Andrew R. was spectacular (literally, my husband said maybe they could hang out sometime haha!) He answered all the questions, was quick + knowledgable in his service, and unbelievably friendly. We called yesterday for our issue, and they had people available right away. Highly recommend!
Excellent service! Technician showed up on time and completed the work quickly. He was very polite and friendly. He gave a couple of options for solutions and provided upfront, accurate pricing. Price quoted was $50 less than all other quotes. I would definitely use A1 again!
Great customer service. Our technician Michael Koelin, did an excellent job repairing our garage door. I would highly recommend this company.
Technician Justin Tatum came out and replaced the old keypad to our garage door. He was very nice to work with. Answered the questions I had and was very fast and efficient. 10/10 would recommend.
Andrew R. came to service our garage door for a broken spring. From the first moment I met him, I could tell that he was just a high pressure sales man at my door. He might as well been wearing a plaid suit with a closing pen in hand. He gave us his sales pitch about how all the prices have doubled since COVID and how the cheaper option was pretty much for people that dont want to ever use their garage door but just look at it. The two options we were given were $700+ (5 year warranty) or $900+ (lifetime warranty) and we were pressured to make a decision on the spot. After I asked him to give us a moment to speak about it privately, we decided to just get a quote from him and look into other companies. When I mentioned to him that I just wanted a quote, he began his sales pitch again telling me that other companies are cheaper because they fix your garage doors with used parts from other peoples houses. He also rudely made additional comments like Dont you want your garage door fixed now? Why do you want to wait? I continued to tell him that I just wanted a quote because what he offered me was too expensive. When we went to tell his office that we were only going to get a quote, he magically came back to tell me that the price went down by $175. So because we really needed the spring fixed, we went with the now $530 option (5 year warranty). Andrew took apart the garage door and then told us we should replace all the wheels, tension strings, bearings, etc. for an additional $340. I advised him we could not afford that, just like I advised we could not afford the original $700+ quote. It was pitched to me like it was necessary and my garage door wouldnt work for much longer without the additional items being replaced. But as I advised him this was an unplanned expense. We are a family with 3 kids and just dont have the extra money. So he tells me, and I quote alright Ill SLAP it back together. Acting upset that we could not afford his up-sales. I was highly upset at him for saying that, it was very unprofessional. That made me feel as if he wasnt going to do it right and my garage door is going to fall apart at any moment because he said Ill SLAP it back together. We deal with companies that come and fix things in our home every year, never have I felt such straight up sales pressure on a repair job. I am sure the most important part of his job is getting the customer to pay the most possible which is usually is a Company issue, because he acted like his job depended on getting up-sales and not just doing a good repair job. When he was done repairing the garage door, he asked for reviews, referrals, and if he could put a sign in my front yard just further proving that his job is only concerned with sales. I will never be contacting this company again for service. Very bad experience.
Found them online. Got us in for an appointment the following morning. Devin S. was here for us right away. He showed up with a professional attitude and a courteous smile. Eager to help address the problem. Once I explained our situation he took a quick look and realized immediately it was our springs. Unfortunate for us to find out the brand our door is made by is no longer, so a conversion was necessary. As any customer we worry about the cost. Devin explained we had options available to us. My husband was not home so Devin was polite and patient enough to explain everything again to him over the phone. He managed to get us a discountand save us some money which saved us all together. We gave him approval for the work and he had everything done and working better than it did the day we moved in (11 yrs ago new build). He explained everything to me and was so friendly. Before leaving he asked if we would be willing to allow him to place a sign in our front yard representing the company and him. Without hesitation I agreed. I am so grateful for A1 Garage Door Service and Devin and I will be definitely recommending at every opportunity I get.
BEWARE THIS OUTFIT IN MICHIGAN. I know home repair consumer scams when I see them, I do consumer law.I had a simple standard garage door torsion spring replacement request. That is a couple hundred dollar repair. That is all I requested and all I needed. oN 9/25/21 an A1 Tech showed up and tried (with his Im just interested in safety line) to convince me to buy 3 new garage doors systems with all new frames, motors, etc. despite fact that I only requested a cheap spring replacement for 1 door. He wanted me to call his sales guy with him from my garage to do this and for only $1,000+ per month for 24 months same as cash. During his sales pitch he kept repeating an obviously trained and rehearsed speech. I know home improvement upsell cons when I hear them, probably the most abused type of consumer scams. I declined of course. So then he replaced the spring - which is all that was requested - but went ahead and replaced some other components that were fine and I did not request to be replaced. A1 then sent me 2 days later an outrageous Invoice for $944 with fraudulent charges (for a double-the-price spring they paint red and try to upsell to consumers claiming it is special - which was not even used for my replacement, for the unnecessary components replacement, and for more labor time than was necessary for the simple spring replacement I requested).I suspect I am not the first and only customer of this outfit that has been subject to this practice. This will be addressed in a legal fashion if necessary.
Matthew B came out to my residence to replace broken springs, he is friendly, courteous and knowledgeable . He also inspected all parts and found issues with the couple so he replaced them. And also didnt mind replacing the garage door opener when I changed my mind at the last minute when he was ready to leave. Your company is lucky to have Matthew B as a installer, service tech
A1 is the best. Our garage door would not open, so I called A1 not expecting them to come the same day. Brian S was our technician. He was professional and was able to diagnose the problem. I was also able to get the garage door tuned up and its good as new. Thanks A1!!
Devin goes above and beyond for us. I truly feel like he has our best interest at heart. He greets me with a sincere smile. He is an incredible asset to A1. Weve dealt with two other techs who were just as friendly and kind. Thank you Devin for fixing our issue. Customer service is so important and you handled my frustration like a pro!
We had a 15-year-old garage door opener that worked fine until this morning. A1 came out today and quickly and efficiently replaced it with a new model that has smartphone connectivity and within our budget. Jacob was very friendly and efficient. Highly recommended!
We just had Justin T out to replace our springs and he was fantastic. Great customer service and very knowledgeable about the product/services at every price point. We did not feel pressured into any decision and felt like we were given the most information to make the best decision for our home goals. Very friendly, professional, and easy to have in your home. We felt safe with them and that they were honest about our garage door situation. Highly Recommend
I highly recommend A1 garage door and especially Jon Phillips. Jon is very knowledgeable, dedicated and had superior customer service skills. He was able to solve a problem with our door that others couldnt. Thanks Jon!
They were very quick to respond to my request to have my garage door repaired. The tech βRedβ explained my options. He was quick and clean making the installation. Replacing the opener with a state of the art product. I would recommend them to my friends.
Door spring broke so I called A1 at 6 pm. Jacob arrived by 8 pm and did a great job of explaining what he found and what he could offer to fix the system immediately. He also found that our 13 year old garage door opener was on its last leg and offered to replace it with a higher quality unit he had with him. All in all, Iβm extremely satisfied with A1βs customer service, quick response and quality workmanship at a fair price. I will recommend them to everyone I know! Great job Jacob!
As a brand new home owner, I had no idea what I was in for. Luis was so helpful and kind! He wore a mask the whole time. He explained everything that was going to need to be fixed and was genuinely trying to help us keep costs low without cutting corners. He did an amazing job and was super quick with the quality work. 10/10 I will go back to this company. Thank you!
Nick was very thorough and completed the work in a timely manner. He explained all of the work that he was going to do and the work that would need to be done in the future in a way that was easy to understand. I was able to get an appointment on the day that I called. I received a text to confirm the appointment plus a photo of the technician. Nick called to let me know he would be at my home within 15 minutes. I really appreciate a company that cares about its customers. Word of mouth goes along way. I definitely will recommend this company to friends and family.
I cant say enough great things about A1 Garage Door & Repair and the excellent service they provide. Matt B. and Justin O. came out for a simple tune up which turned into fixing what one of those βexpressβ places did. Both techs were professional, conscientious, and went above and beyond during the installation. They installed new sensors and fixed all the faulty wiring and didnβt try to upsell me. They were patient answering my questions regarding the install, which I appreciate very much. Great experience and customer service from start to finish - I highly recommend. Mary L.
Brandon D did a terrific job explaining my door problem and solution options. He answered all my questions and guided me in selecting an affordable fix. I highly recommend A1 Garage Door company. Larry D
Adam narrowed down the appointment time to 15 min window the morning of the appointment. This allowed us to plan our day. Much appreciated!We chose a new garage door opener as the original was probably installed the day after electricity was invented. The new opener is so quiet even the dog doesnt hear it.Very courteous and prompt. Would definitely recommend!
Christopher O and his crew came last week to install my new garage door.They did a quality install and I was very pleased with his communication regarding the operation of the new opener and the wireless opener.A1 Garage Door provided quality service at a reasonable price.
The spring on my garage door snapped yesterday, called A1 and they set it up to be fixed today between 3 and 6. Frank G. Called me around 2 :40 to let me know he was on his way. We arrived at my house at the same time. He was very nice, did an outstanding job fixing my spring. I would recommend them to everyone!! Thank you.
Outstanding Workmanship and Customer Service from Technician Matt Fink. He was neat and cleaned up after completion, everything worked as it should. I would highly recommend A1 GDS for any of your garage door needs.
Weve used this company I think a total of 4 times now. Twice at our old house, and then we just had them out for a second time at the new house today. Last time I did a Yelp review so I figured Id give them a Google one this time. We had called them out in February to install an opener we had bought from Home Depot (do not attempt to use Home Depots installation service. Ever. Just trust me) and the service tech actually recommended a different opener that was actually way better for pretty much the same price we paid for the other one (plus the install obviously). Then just today we had a whole brand new door installed. The tech today called me when he was 30 minutes away, and when he got to the house he went right to work. It took a while because it was just the one guy, but I had nowhere to go today (plus its like 150 degrees outside!) I unfortunately cant remember his name but he did an excellent job and our new door looks great! Since we now have a brand new door, track, wheels, opener and all that I am hoping we WONT have to call them out again. But Im for sure recommending them to everyone!
We were having issues with our garage door opening and closing. We made an appointment to have it looked at. Before Camilio arrived, I received a text with some info about him and that he was on his way. I thought that was a nice gesture to have an idea of who is arriving at your house.Once we hashed out what the issue was and the remedy for it, it took him just under three hours to complete the job.We are very pleased with his professionalism, friendliness and are completely satisfied with our choice of opener and the quality of work done. Camilio took the extra time to re-route our sensor and wall unit wires so as to look more professional.Dont think we could have made a better choice by going with A1 Garage. Would absolutely recommend to anyone who would need garage door servicing.
Professionalism dedication and attention to details. This is a way to describe A1 Garage. On their second visit to my property Cody W did an amazing job to take care of a small issue with the installation. He was fast professional and took pride in his work. Thank you for taking care of it on a timely manner and thank you for that amazing customer service. I definitely will recommend this company to anyone.Thank you again Justin F and Cody W for your work and excellent customer service.
I would not recommend using this company. The techs were both very nice but the scheduling and follow through on fixing my garage door were terrible. I originally had someone come out to fix my door and they had to take down the spring so that I could repair some brick underneath. That went smoothly, they took down what they needed to and then I had someone repair the brick. I texted them to schedule an appointment the day I got back from a long trip. They were supposed to come out from 1 - 6 PM that Monday. 5:30 PM comes around and I still havent heard from anyone. I reach out and ask for a status update. They say they talked to the tech and he told them that we needed to wait for the brick to be repaired and that I would call and schedule an appointment and they said I never scheduled an appointment. I say I scheduled the appointment in this exact text thread. See above. They say to call. So I call them and schedule the appointment for the next day which is a Tuesday from 1-6 PM. I get a confirmation that my appointment is on Tuesday from 8 AM to 1 PM. Slight mix up but I can deal with it.They send out a tech on Tuesday (not the original guy which is fine). I told the tech before he arrived that the original guy that came out has my springs so not sure if he can do anything without them. He said he would call the original tech to get it fixed for me today. He came out and long story short, they wouldnt let him put up new springs (understandable) so I had to have the original tech come out. I had to then schedule a third appointment for the original tech to come out and fix everything. He showed up and I explained the frustration that I went through and that I had to clear my schedule for three days because of all of their scheduling issues and asked if they could do anything to help me out due to the frustration, he called his supervisor and nada. They wouldnt offer me anything. So now after multiple days of calling and taking time away from work my garage is finally fixed. They were a very challenging company to deal with to say the least.
A1 Garage Door is a group of professionals who are organized, knowledgeable & friendly. They always answered all my questions & concerns. They called back when they said they would, & showed up when they said they would.These people do exceptionally great work, & we love our new door- itβs beautiful!David Cote went above and beyond the call of duty, & far exceeded my expectations. He took time to talk to me on several occasions, & sent me an interesting article about garage doors.They say itβs the service after the sale that counts, & thatβs when David shined. He was SO kind & helpful to me before the door was installed, & told me I can always call him with any issues after the sale too. David did not disappoint. I had an issue shortly after installation, that was my fault. David promptly rectified the issue, & was every bit as nice about it, as he was prior to installation. David Cote is a wonderful man, & true to his word. A1- youβre lucky to have David on board!
Cody Paulk He was very helpful and very pleasant he did a great job
I had a nice service tech. Kyle who helped with 2 garage door springs and put a lock on the inside of garage door. I had a dispute in the cost when I received my invoice and called the company. Bruce the Customer Care Manager helped me with my concerns. To my pleasant surprise he went above and beyond to satisfy my questions and made needed corrections. I want to thank him and Kyle for their good service. Melinda L.
This place is the best straight up! No bs and no issues the salesman Andrew was a straight shooter and a great help! I wanted a quote garage door and didnβt want to spend an arm and a leg to do it! He made the process easy and professional from a customer stand point. I now have the quietest garage around and have zero worries thank you very much Andrew I will be calling you with any garage needs moving forward!
A1 Garage Door Service recently responded to my emergency call when my garage door folded in half.The first technician to respond was Jason. Besides being such a pleasant person, when he set about working to secure my garage door until a permanent replacement could be done, it was very obvious that he knew what he was doing and was very, very good at it.To say he worked quite hard is an understatement. In a about 3 hours, he had the old garage door back in place and secured until a new one could be installed. Thank you Jason for your hard work taking care of my problem.I should interject here that between getting my old door secured and the arrival of the new door, A1 Garage Door Service kept me informed as to how long it would take and when I could expect the new door. Keeping your customers updated about their work order goes along way to establishing a great working relationship between the company and the customer. Thank you A1 for doing so. It was greatly appreciated.When my new door did arrive and an appointment established for its installation, A1 Technician Ryan was dispatched to complete the job. Once again, A1s installation technician, Ryan, proved to be as affable and skilled as Jason. He was able to install the new door and have it operational much quicker than I had expected. Thank you Ryan for your professionalism and expertise. Actually, that goes for both Jason and Ryan.In summary, A1 Garage Door Service proved to be the kind of service provider customers can only hope for. Great job by all concerned. 5 stars is certainly deserved by this company.
I really appreciated the fact that Mario took the time to explain exactly what needed to be done and did not pressure me into doing more than what I could do. Although it ended up costing more than what I had initially anticipated, I feel confident that only the work that was absolutely necessary was done and done right. I would highly recommend Mario and John for any garage door needs.
Friendly and knowledgeable business from beginning to end. I called to have the garage opener to be completely replaced. Adam did an incredible job. Hes friendly, respectful with a positive attitude. He explained how the new, current garage opener systems work compared to the very cheap Wayne Dalton openers. Will definitely call for their services again. Thank you A1 and Adam!!!!!
Bobby and his partner were fantastic. Not only did they replace my broken spring but advices me on other components that it would be a good idea to replace. Each step of the way they explained to me what each component did and why I might want to consider replacing. Will be using Bobby and A1 Garage Door Service when I need any further work like replacing my old opener. Highly recommend!
If your garage door fails late in the evening and will not close before nightfall, A1 will save the day. Their dispatch team was friendly and efficient AND they will send you a text confirming your appointment details containing a photo and name of the technician! That was a really nice touch and ensures you know who will be arriving onsite beforehand.Andrew R. was very professional and had an excellent sense of humor. He clearly knows his trade very well and readily offered suggestions to help keep my garage door functioning well as time goes on.Many thanks to Andrew and A1 Garage Door Service for coming through when my property management failed to do so! Yall are the real MVPs.
Today I had Justin Tatum and Joe Buth come out to replace a broken spring. They showed up early! How awesome is that. The reviewed everything with me prior to conducting the work. Justin provided options and choices. As they were replacing the springs they found that the bearings were completely gone. They again showed me everything prior to doing any additional work. They could have just installed the springs and not said a word but they did it right. I greatly appreciate how thorough Justin and Joe were and ensuring everything was done correctly. Because of how thorough they were I also decided to go with a new garage door opener. Justin had to make some adjustments when installing the opener due to the house construction being a little off center but again he did it right. I highly recommend A1 Garage Door and I very highly recommend Justin!
I was hesitant calling this company, since I was used to dealing with smaller companies. However, Bobby was awesome. He went over our options, explained pricing while never pushing product. Installed a new opener a week after tune-up, was fast, clean and made sure everything worked. Great customer service overall!
Just had Joe Hedlund and his trainee come and tune up our garage doors. Joe called to advise he was on his way and offered to bring me a cup of coffee. I knew then that I was about to receive A-1 (superior) type of service, Joe came in and I explain what I wanted done and he completed the task very quickly, efficiently and professionally. I will be using A-1 again for all of my garage door problems. Great Job Joe.
To make a appointment was easy, called at 8am was told someone would be there between 1&6 pm. My technician was Mario,polite and wearing a mask. He inspected my door system and explained all my options. From cheapest quick fix to what should be done to have it last and be safe. Not cheap but Mario gave me all possible discounts and I feel that I got a good quality repair. Very good tech and good quality company. Will recommend and use them again if necessary πππππ
Amazing service, fast, affordable and on short notice on a weekend! Wow!
Technician Carl F 046-J was a well trained and professional employee. Spoke very clearly in describing each unit and all their pros and cons. He insured exactly what I needed and made the install of our unit quick and professional. He was super nice and one of the coolest cats to work out at my home. He was even working on his Birthday....HAPPY BIRTHDAY CARL !!Thank you again for great service. I would recommend A1 Garage especiallyTechnician Carl F 046-J for any installation. Two Thumbs Up !
Great customer service! Jack the installer and Carl the tech did an excellent job on getting my doors installed. I would definitely recommend A1 Garage Doors to anyone looking for a quality Garage Door Company!
My husband and I were very pleased with the service. Mario, along with his partner Brandon, were professional. Mario took the time to show us options with fixing our current garage door. He also, by our request, took the time to show us the inventory they had in stock in regards to new garage doors. We were eventually going to replace our garage door in the future but decided to purchase the garage door sooner than later. The quality, inventory and service tilted our decision towards our new purchase. Would highly recommend A1 Garage.
My technician Jonithan P was awesome. He was friendly, courteous and very knowledgeable. He was respectful and fixed a long standing issue I had with my garage. I am thrilled with the service I received and the updated technology I now have with my garage. Thank you Jonithan P for your outstanding service.
I now have a garage door system that I never have to worry about again!! What made it a great experience was Mario F. He was the most amazing customer service representative I have ever had to work on my doors. His personality, skill set and all around work was above reproach. He worked and treated me like he was the owner and would want me to be satisfied beyond the norm!! I am very pleased that he will be back on my service contract for annual maintenance. I would not any other professional than Mario!!
Just used A1 garage doors, Justin Tatum was great. He figures out what I needed done at a great price. Would highly recommend.
John put in a new garage door motor for me today. Terrific service! He was punctual and polite. He even helped me program my phone app and the car remote after he finished the install.