Amazing service from the moment I walked through the door. Jonathan A greeted me and took care of me immediately- no wait!! He was able to take care of my issue within less than 3 minutes of time time.I had been on the phone with AT&T for assistance since 8:30 this morning. After hours of getting absolutely nowhere, I finally went to my local AT&T store at 5:15pm. It was 5:20 when I walked out with all of my business taken care of.Jonathan was kind, courteous, understanding, professional, respectful, knowledgeable & most importantly, he addressed my concerns and resolved all of my issues.I will not call when I need assistance anymore. I will only be going to him from now on.I lost an entire day for something that he was capable of solving within minutes. I was so mad & frustrated but I couldn’t be happier. Problem solved!☺️👍Thank you Jonathan A!

Great store! Friendly staff super fast service. The tech that helped me with my cracked screen was amazing and very fast. The entertainment lounge they have is very nice when your waiting for your phone to be repaired. Would highly recommend this store

. Edward was so polite and helpful. He did everything he could to try and get us the phones my son and I wanted but with his help we still ended with great phones. He is so friendly and him and my son boned right then and there. He made us feel very welcome. Thank you Edward C

Went into AT&T store for Directv service issues. Helped by Erin and Ethan, who provided service that was above and beyond excellent. This type of dedication is few and far in between. However, both Erin and Ethan, showed service excellence and patience. Never once did I feel, as I was a burden. What they provided should be the blueprint for customer service. A+

Every time weve come here the people have been super helpful. We found out about savings that we didnt even know existed and they provided some tips on how to make other aspects of our service better.

My experience at AT&T was Awesome. Jonathan A. was AMAZING! He gave me his full attention and was extremely knowledgeable. Go to AT&T and ask for Jonathan A.!

Brian was a complete just awesome all around individual. He made my experience changing providers such a fun engaging experience. The wait was long but his funny jovial character made it all worth it! Thank you so much!!

I went into the store needing to upgrade my iPhone. Jonathan Torres was the one who helped me today. He was informative, really explained everything he was doing step by step so I would understand. He was very personable and did his job extremely well. He went above and beyond, probably one of my best experiences at this AT&T store. Thank you so much.

Had such an amazing experience at this location. Jonathan A. was extremely helpful and knowledgeable. We needed a bunch of different services with hurdles like transferring of numbers, business account separation, purchasing and swapping out phones, bringing a two-year old to the store, and so much more. Jonathan A. was the epitome of patience and customer service. Big thanks to him and the store team - you guys are amazing!

Victoria was so amazing she answered all my questions and helped me start a new account with a good deal.Thank you Victoria 👍

Brian S. is knowledgeable, helpful, patient and overall awesome. I couldnt have asked for a better experience, and I was dreading getting my phone upgraded. Definitely happy!

Great experience at the store as I have had pretty bad experiences in AT&T stores in the past (not at this particular one, though). I went to one previous to this and my partner and I stood there for ten minutes and no one even acknowledged us. Other times the customer service folks had us in there literally for hours. Jonathan Torres was the gentleman that helped us and he was pretty amazing. Gave us a lot of different options to help us/ways to get our plan. Was painless and we really appreciate it.

Thank you Jonathan Torres for great customer service. I appreciate you taking your time to explain everything and walking us through to get our new phone added to our account. You provided excellent customer service.

Brian was so amazing in helping me with a unfortunate situation. He totally understood me, he took his time, and made my day so much better. Thank you very much.

Mark and Eddie helped me and my boyfriend switch over to AT&T and lower our bill. They provided excellent service and we left satisfied with our new phones!

Victoria was very helpful and knowledgeable. She helped me to solve my issues concerning my phone very professionally. I was completely satisfied!

I had to file a claim for my phone and Jonathan helped me every step of the way. He was kind, empathetic, patient, knowledgeable, and informative. At a time when I was feeling stressed due to the issue with my phone, Jonathan was able to resolve my issue and ultimately eliminate my stress. I am so thankful for all his help. Jonathan and employees like him are the reason why I remain an AT&T customer.

Horrible customer service. Store manager unpleasant and unhelpful. Ive been paying for service for 8 months and they never activated my device. Explained it to a manager and he said what do you want US to do. Refused to give me an upper managers number. Lazy. Tried to push me off on customer service after they gave me no results all day after 3 hrs of time wasted and 2 call backs.Update- I called the regional manager only to find that the store manager wasnt the manager at all. I spoke with Justin who was the store/regional manager. Justin was very apologetic and personable. He went to the store the same day I spoke with him to correct the problem. He followed up as promised and his goal was to ensure I was a happy customer. He assured me I no one would ever have another experience as bad as I did....based on how this situation was handled...I believe him. Thanks Justin!

Sean was extremely helpful in answering our questions about our current plan and recommended a plan that better suited our needs. He came out to our house and installed the A T & T TV and ensured we were familiar with all its functions. I would highly recommend Sean in the Pikesville, MD store.

The manager at the AT&T store in Pikesville is amazing!! Mark the manager and Jonathan the associate that helped us was very pleasant and very attentive with all of our needs as new business owners needing phones for our business! I highly recommend this location

Erin is awesome!!! She was super helpful and patient, and went out of her way to save me money on my plan. I really, really appreciate her help today.

Victoria is the best if you need anything go to her she will definitely take care of you

Brian was excellent and worked very hard to find out what was wrong with my phone. He didn’t quit until he fixed it. He had a great sense of humor but was very professional as well. Well done.

Jimi was amazing. He answered all my questions, and helped me with my situation. Awesome job.

I was helped by Brian and he provided amazing service. Efficient, helpful, and had amazing customer service. Will continue to shop here.

Jonathan A was really helpful after I spent well over an hour trying to get help from AT&T over the phone and received nada. Kudos to him.

Victoria is the best rsc specialist I have ever encountered in all my years of experience with wireless services. She offered upgrades that suits my current business and lifestyle. This is my first experience with AT&T and definitely won’t be my last.

Jimi is amazing. Best service I have received, patient with me answered my questions

Everyone in here is so nice I have never had a bad experience here and even when I had an issue from another store they helped me set up my watch and everything. We moved and I live closer to another store but this one has my heart.

Erin and KB were amazing in helping me solve a billing problem. They were understanding and professional in handling my situation. They truly went the extra mile. I would definitely recommend this store.

Easiest and quickest Switch I’ve ever made. Eddie made sure that all my questions were answered and got me everything I needed. They got me set up and on my way with new phones and accessories. If you’re going in there, ask for Eddie!

For all.of your needs, please come in to see Brian..Excellent customer service

I love it I come in for the first time and Jonathan come over to help me out very nice guy my experience was geart

Christopher Davis provided great service to me!! He was very thorough and knowledgeable about what type of cell phone and plan was best for me. He was very professional and has excellent customer service skills. Thanks for fantastic service with AT&T!!

Great experience! Jonathan Torres is the man to see. He is very knowledgeable about the products, as well as truthful. Thank you!!!!!!!!!!

If I could give this store a billion stars I would. Brian was friendly knoweledgeable SOO patient. Justin the manager was so amazing as well. I’m super happy that we went w this store.

The store manager Justin Grant and associate AB provided great customer service. The store was extremely busy due to the holiday rush but Justin was sure to check on all the customers waiting to make sure they understood that we hadn’t been forgotten about. AB was the associate who helped me. Justin and AB worked hard to make sure I was able to get the phone and plan to best fit my budget. I would definitely recommend going to this store and asking for either one of them.

Very nice a guy named Ethan set my phone up in no time great workers

Victoria did an excellent job with customer service!! AT&T need more friendly representatives!! Victoria did above her job description to resolve my issue!! Victoria will always be my representative when I busted the store again!!! EXCELLENT CUSTOMER!!!

Eddie was excellent in helping me resolve my issues ... he went above and beyond my expectations!!! He was patient very helpful and knowledgeable!

Chris in the store did a great job. Come see chris!

Brian Stockton is one of the best keep him on he has the best way cause you to want to buy thank you for having some one like him

I will comeback to this location again, awesome Coustmer services I was greeted at the door the reps here have positive attitudes I was in and out in no time. I would like to especially thank Brian the AT&T REP for his assistance and patience he was a great help yesterday and also thank you for all your assistance with helping me upgrade my iPhone 10 s max to a iPhone 12 Pro Max and I definitely appreciated my new Apple Watch I really enjoyed it.

Jimi was absolutely wonderful. He resolved all my issues and concerns.

If you have the S series of Samsung, great!! If you have an older phone, they no longer carry accessories. They suggested that I go to Walmart. Lol. 🤬Glad I went to Walmart. Met a great phone 📱 contractor. Instead of a charger cord, opted to get, Samsung A51. Not a bad upgrade for $100.00.😂🙃😉

Best service I have received in years. Busy but very quick to help & excellent service.

The staff here is awesome.

Oh my goodness !!! Victoria is an exceptional staff and deserves a raise after my transaction with her tonight. I came in all sad and frustrated about my cracked iPhone screen and she just lit my spirit up with her smile and professionalism. With her help, I upgraded and not only did I walk out with a new IPhone 12 pro max but also a new found CONFIDENCE!!! This world needs more « VICTORIA »!!!

Victoria was VERY Accommodating and helpful… She answered all my questions and is all my concerns... she went above and beyond to help me… And I’m very satisfied with the service I received from her today... keep up the amazing work/customer service Victoria...

My experience was outstanding!! The customer service representatives were professional and personable. I give them five stars.

Greetings,I have been an ATT customer for over 20 years. I acceded this store on March 20, 2020 to purchase a few devices. From entry I was fretted and and asked how I could be assisted. My salesperson was Jimi Ade. He was extremely excellent in nature....via his persona, his congenitally, his patience, his knowledge of product/product services, and his helpfulness in all aspects of getting my devices purchased and activated.It was an immense pleasure having him as my salesperson. I wanted to ensure he received the well deserved accolades I am penning. This is one of the many reason I have been an ATT customer for aforementioned longevity! Thank you for your undeniable quality service. And I must add I have been to this location on several occasions throughout my tenure with your company and this is location has vastly improved. It’s current manager and staff made the visit/experience one I would recommend.Regards,Sylvia Matthews 🦋

Thanks to Justin, Flora, and Eddie for making this the best experience I’ve ever had buying a phone. They are all very knowledgeable about setting up your phone. They made the process of buying my new phone, iPad, and iWatch a very pleasurable experience. I will recommend them to everyone. Their customer service is incredible. If I could rate them higher than 5 stars I certainly would. If you’re looking to switch carriers, or you want to upgrade you phone or electronic devices, you should absolutely visit their AT&T store located at 1809 Reisterstown Rd, Pikesville, MD 21208

I bought the iPhone 12 Mini thinking I would love it. Turns out I was wrong, so I decided to return and go up to the standard iPhone 12.I cant say enough about the help I received from Brian Stockton. He greeted us as soon as he was done with his last customer and had us in and out of the store within an hour. We did the return, he took our old phones for the trade-in so we could get a credit on our bill, and was a pleasure to deal with.Well definitely be back to see him!

Eddie was EXCELLENT went above and beyond to take care of me .... Best experience I ever had all my recommendations will be sent to EDDIE ... I will never leave ATT as long as Eddie is working at that store !!!!!

Daniella was very professional knowledge and helpful. She said was patient as I made choices. She was also friendly.

Very bad experience and Ive been trying to disconnect my service and find a new provider. Over charging an false representation of products and services

It extremely disappointed me that this type of thing happened.Im upset this happened and we returned the phone and they still charged in my opinion due to their own mistake a Restocking charge inappropriately!They sold a very senior person without consulting them if they were able to operate the new high tech phones, instead did a the standard fast high tech sales a pitch without even taking in consideration of the person would be able to understand how to use the phone. They sold them one of the top 3 most expensive phone in the store!We had to comeback when the senior had to ask me what happened the phone doesnt work as intended of course the person wassold hard & fast without obviously understanding the actual customer capabilities.This sales practice needs to be addressed specially selling to seniors without regard of their capabilities and selling the most expensive phone as possible!

Quick service.

Do not recommend. Avoid this location & go to Columbia.I spent over an hour in this store today and did not receive a solution to my simple request for an account change to pre-paid. I was given the complete runaround, told to call 611, and later told “their system was unable to process” my request.I left and drove to Columbia where I was serviced in 15 mins. Staff at Pikesville are pleasant but completely undertrained and unaware of how to service common issues.I would avoid this location altogether unless you have time to waste.

I feel that AT&T should offer substantial savings and benefits to long time customers on things that are important to them. Maybe points towards credit on the bill or on an accessory item.

Shout out to Abuzar. Hooked me and my husband up with new phones. Was super patient in answering our questions and was very efficient and knowledgeable. Thanks!

Jamie and George were able to help me today! They helped me set up my new Apple tablet! So helpful and knowledgeable! It’s great to go to a place knowing what I want and not feeling like I’m being pushed to to buy extra things. Very pleased with what I got today.

We went there to get a new phone yesterday at 530pm. They wouldnt let us in and the excuse was power outage. The problem is that the lights and TVs were on, no issues there, while they have a door note saying the store is locked due to power outage. See the inside store picture I took from my car before I left. Theyre lazy, and dont wanna work.Also, there was a Jewish family inside they were assisting and finalizing their sale, while they were rejecting everyone else coming to the store.

This store is the epitome of a person having a title but no content. Neither manager knew of the AT&T 14 day exchange policy and wanted to charge me a restocking fee on a phone that was dead on arrival. I hadthad call customer service and get them on the phone so that the policy could be explained. I dont want to mention that Maryland has a lemon law. If all you want is a phone you are good but if you have any issues, I wouldnt trust anyone in this store to resolve it.

Great place to buy a new cell phone, all the sale people are great and not pushsy

Brian Stockton was phenomenal and professional, he answered all of my business account questions with ease and understanding. He was patient with my multiple needs and did not rush while assisting me. I will definitely return to this store branch.

Tohid was the best he took his time and made sure we understood everything.

Brian Stockton provided us with excellent service at the Pikesville MD location. He was the only one able to help my husband get his replacement phone up and running after several calls with pro tech

I went there around 2:30. Extremely busy but the service was phenomenal. ASM Terrell was really helpful getting me and my father 2 I phone 11 pros. Not only that he gave me a great deal on the direct tv so I can watch my football games. Great store, great service, and great representatives. Can’t wait to come again to get more services

Brain s is the man. Came right into the store He help me out with a problem I was dealing with for the last two days. service was exceptional thanks again bro

Great people that works there

This was quite possibly the worst experience I have ever had while trying to purchase a new cell phone. I have now been in this store for 1.75 hours. No phone yet. Charge on my credit card messed up. They have told me now I need to call ATT and I have been on hold with them for 45 minutes. I need to go to the store next door and buy a bottle of wine. Can I drink wine in the ATT store? DO NOT GO TO THIS STORE.

Had a very nice experience there.. Brian the sales associate was extremely helpful and knowledgeable of the products .. The store was clean and I could tell they was following the CDC guidelines ..

Service was great! I went in to purchase an iPhone 11 and was in and out of the store in under 10 minutes with everything set up perfectly. No wait time!

This place is understaffed, and the employees have negative attitudes regarding cell phone deals añnd their policies. I was there with a friend who called the store with ATT customer service, was promised a certain phone, then upon FINALLY getting help, they no longer had one for her, and talked about their first come, first serve policy. No one called to let get know they sold them all brgg cub There was one employee there, a younger man, that stepped in to help, and informed us that telephone customer service often offer deals or specials without actually having any authority over the store sites to do so. The management was very rude.

On Thursday September 29th I had the best interaction with 4 of the employees at the store. I would like to publicly thank Victoria Oladimgi, Eddie Cornish, Dashard White and Chris for truly helping me out and going over and beyond what it means to be a store employee. When I say that they took their time with me and the rest of the customers in the store that day, they really did. I was so pleased to know that they cared more about the customer than the commission. When you go there please see them. I would give them 10 stars if I could because of the patience they had with me. They could have told me to come back but they did not. I want to publicly thank them. So thank you for all your help!!!!

Entered Pikesville store about 10am, greeted well from the assistant manager who was very polite, offered seating, kept everyone informed of their turn and maintained social distancing with appropriate # of in- store patrons. The salesman I was assigned greeted me & asked my issues. I told him I had multiple viruses on my phone. He barely looked at my phone & proceeded to inform me that he was not tech support & I probably required a new phone. He talked very fast & in a low tone that I kept getting too close to plexiglass because he told me to back up.I told him I couldnt hear him well. He proceeded to discuss new phones & TV service with a flat affect, making me feel as if I was annoying him. I informed him that i was not interested in TV & I only received partial answers to my questions. I was getting ready to purchase a phone when the model suggested was out but the next highest was available. I had too many questions unanswered to my understanding so I left. He did not ask any other salesmen or assisted manager if they knew how to remove viruses or if it were even possible. I then went to new ATT store on Reisterstown Rd near the Foundry who were very polite, removed viruses( that took Candace several attempts & time), not trying to sell me a phone I didnt need. I will never return or recommend the Pikesville store ever again. If it were not for Candace at the other store, I would have left ATT after being a 20+ year customer. She took her time to answer all my questions, patiently, making me feel that I was a valued customer.

Abuzar helped me from the second I walked in. I only went in to inquire about new phone deals, next thing I know I’m walking out with the whole store. He was very patient with me the whole time and I feel like I just got hooked up with the best deal ever. I will definitely be back for more service because of him! 6 Star customer service

THIS STORE HAS THE BEST staff I have ever encountered. (I honestly never submit ratings, but am doing so to help anyone questioning which location to go to!)In full disclosure: I did not have a typical phone issue and had already had numerous calls and visits to other AT&T locations who basically refused to provide assistance.I CANT TRULY (in words) express the patience, how knowledgeable and helpful the staff was, especially Eddy! The staff stayed AFTER closing time to troubleshoot my complicated issue and not once did they indicate they were going to give up due to the impending closing time. You really don’t find service like this in any arena! A MILLION THANK YOUS to the staff and just as many recommendations to go to this location for service!!!!Note: they have to follow COVID protocol so if you need to wait for entry into the store for other customers to leave, note that they are just following rules and they are WORTH THE WAIT!

My sales associate was Shay and words cannot express my disappointment with our experience in this store. 1. Shay convinced us to trade in our phones and we would receive a $1000 discount on the upgrade. When I received the bill I was only given a discount of $700 Shay explained that the bill for the first month would only be $80. When I received the bill I was charged $490.38 Shay then went on to explain that we would receive 3 months of free service - neglecting to explain that it would not be the first three months but months 3, 4, & 5. Families have budgets and anyone can see from my description that we believed we were saving money by using these promotions and basically were at a deficit of $650 plus our monthly service fees. I feel like she wasnt properly trained or there is a serious disconnect from what they are trained and what really happens on the back end. Either way the customer is who suffers. Do yourself a favor and drive a little bit further to a different store

Great professional service, even walked me out the front door.

All associates were friendly and knowledgeable.

I had such a wonderful experience at this AT&T store. I had lots of questions and needs to fulfill me and my family’s needs and the staff and Manager Q (I think I wrote it correctly) were lovely. They were very helpful, patient, and knowledgeable on how to make my needs and experience the best I ever had; first time a retail store made me feel like family! Thank you AT&T Pikesville! 🙌🏼

This is my home location for AT&T and I’m thankful for that. I opened my first phone line at this store 8 years ago. The staff at this location are true professionals and have always made me feel welcomed. Would highly recommend this location.

Great service! Sharp and knowledgeable all of the time.

Number change Service was quick and fast

Went here for a phone upgrade deal. Customer service rep was fast, friendly and answered all of my questions.

Jonathan was a great help

I have always had a good experience with this store. We always upgrade our phones and the customer service reps are always nice. It is always packed so would recommend booking an appointment.***The last time we went to get the BOGO for an additional line in November. I normally go to these appointments so the sales person does not take advantage of my parents and add extras on the account. I did not attend and what a costly mistake that was.Our sales rep Q, had walked my parents through completing a BOGO deal. Turns out he failed to mention that we needed an Unlimited Plan in order to get that free phone. That would have been an easy switch, but the rep Q, did not in any way mention that was a requirement. Turns out he did no digging at all on the bill as the UL plan is cheaper than the plan we were on.Flash forward a few months, as I pay the bill and am expecting the free line to be credited for the monthly installment. My mother has been contacting via text the rep and he has looking into it. What a joke.I have contract Customer Service to see resolve this and they have said nothing can be done as the promotion has expired, and that we were not on the unlimited plan. Needless to say, I am now stuck with a $1K phone that I had no intention of paying for. Thanks Q! Hope the commission was worth it!

My sales rep was Sha, I was so exhausted when I got home. Customer service training is really needed. I will visit another location in the future. She was deceptive and misleading . While I was texting a friend to help me with the decision making process she disconnected my service. She was very unprofessional. The manager finally intervened and finalized my phone purchase. What a horrible experience!

I came in last week just to do a little window shopping, I was greeted by shay at the door she was really nice and friendly! The assistant manager Tarrell helped me he told me all about the trade in promotion. Which let me trade-in my iPhone 7 for a iPhone 11 256 GB and I only spent 51 dollars accessories included !!! Thank you so much for all the I ABSOLUTELY LOVE MY NEW PHONE☺️

Victoria was extremely helpful!!!! She was professional and very cordial! Thank you so much!!!

This store has by far the worst customer service I have ever seen! The employees will tell you lies just for you to sign up for service. Was given a different color iPhones without my knowledge just so all my lines would switch over and so she could get her commission and then got a bill for over 600 dollarsStay away from this store

At AT&T the only thing you can depend on is a customer service rep not being fully trained. They NEVER know what they’re talking about. One rep will tell you one thing & the other will tell you something completely different. The right hand does not know what the left hand is doing . They never do ! Ive been with AT&T for years & its always been like this . . But they’ve gotten new people & it’s gotten WORSE! I am finally going to take my services elsewhere .

Bad phone customer service

Made an appointment for SIM card pickup with corporate. The store did not have it recorded. Then was greeted by a Middle Eastern gentleman who, was not identified as an AT&T employee and look more like someone from the street and his attitude was less than professional. Saving grace and why this has four stars was because of consultant Daniela. She redeemed AT&T’s name by taking care of my problems with ease and grace. This store is particularly known for having bad customer service, Daniela is the exception. I do hope AT&T corporate takes note of this and addresses how to get their retail consultants to perform the duties at the stores. Thank you Daniela for your help, I wish your coworkers will take your example of leadership and just great customer service.

Friendly and helpful employees. The only store that had a case for my phone in which seems like the entire Baltimore area Accessories are expensive, but thats not the fault of the employees. Can only recommend it to people who are ATT customers or youre willing to spend extra money for accessories you can order online for less than half the price.

Awesome excellent customer service Tohid Azam was outstanding very patient I am very satisfied with the customer service today.Also assisted by manager Tarrell Cheatham outstanding customer service

The young man that helped me he was very knowledgeable very patient and we had a great rapport

Fast and friendly service.