Excellent customer service!! I was there twice in one week and each time was given amazing attention, efficient service and all with a great attitude. My request for my phone was somewhat complicated and they not only got it done but they even made the added function beyond user friendly and took the time to show me how to use the new features. Very impressed with this store and everyone who works there!

Martel was the very best sales associate o haveever had with Verizon in 30 years.

John Gilmore was extremely helpful in guiding me to using and setting up my new phone. Fabulous experience. The store was clean and the employees were very friendly; it was a very positive experience. As an older person technology scares me and John put me at ease. I was very grateful for all his time and help.

My phone totally died prior to me entering the Verizon store. I was grateful to meet Tyrone. He was helpful, knowledgeable and got me through the entire process in less than an hour. I could not be happier with meeting Throne and the awesome service I received today.

Went to store to replace defective Samsung S21+, was informed phone was being held by Anna.. Drove 2hrs+ to be told in person it was sold. Nice.

I had a wonderful experience today at Verizon. The gentleman that helped me was so patient & kind. The employees were dressed very professional & looked very nice. I’m a Senior & it makes a difference when your personnel shows such kindness.

Ended up at the Pikesville Verizon location looking for a new phone and smart watch. Im glad I came to this store! The staff member was very knowledgeable on all the products I had questions about. I left very happy with the decision on the phone and watch I bought!

Great service from Tyrone at Pikesville Verizon! Changing over to a new phone was a breeze. He was so knowledgeable about all the services. Most importantly, I felt “safe” at the store with their cleanlinessHighly recommend!

The service I received was exceptional. I am so blessed and thankful.

Tyrone was unbelievably helpful and knowledgeable about the plans as well as products out there. He was friendly and helped me save some money. Tyrone for president!!!

Nice place to shop for cell phones

Diana and Tyren were fabulous to work with. They were knowledgeable, patient and kind. I couldn’t have done this without them.

Very good customer service special thanks for the Ahmed he working with Verizon store super best customer service thank You again Ahmed your help with good deal I am happy with my iPhone 12 Pro max

I had great experience at the Pikeville location. Originally came about a remote control. The service by Tyrone was friendly and efficient. Had an upgrade so got a new phone! I highly recommend this location next to Panera!

Best customer service. Store was clean and following COVID protocols. Tyrone is a fantastic manager!

Rep very helpful and friendly. Atmosphere at the store was very user friendly. The advise given to us was extremely useful. We certainly will recommend this location to our family and friends. Thank you for having such great representatives.

Walked in was assisted immediately buy Ahmed. He e as helpful and courteous. This e as after I called Verizon six times and couldnt get my issue result.

Kenard, excellent service provided, very efficient and knowledgeable. Very enjoyable experience. Kenard was very personable.

I visited the pikesville store on January twenty eight had a female waited on me her service was untouchable. I really appreciate her service. So thank you for her service and you have her available to me.

Very knowledgeable, professional,and patience.I will gladly refer my friends and family. Thank You.

This Verizon store is amazing. My rep was amazing with the service she provided and was even able to multi task by helping other reps and customers while my situation was being handled. My rep was caring and understanding of my situation and took the time to listen to my problem and in the end make my visit one of the best dealings I’ve ever had with Verizon. I will never go to another location as long is this rep is working for the company. Thanks

Please email my receipt. I was exceptally handled profesfonslly

Darla is my representative!She is wonderful and I could not have bought the devices without her advice and support!

The very best customer experience we have ever had.We have been looking for a new provider and new phones with the best quality and best price with promotions.Your customer service was prompt on telephone with knowledgeable, patient customer service.

I truely enjoyed my experience with Verizon Authorized store in Pikeville. The customer service there is great and everyone greets you with a smile. I truely admire the way the associates have so much knowledge about the different phones and know there way around the phones. I would recommend this to anyone for there great service.

Having problems with my phone and these did their best to fix it hats off to this team thanks 😊

The rep we had was so knowledgeable and attentive. She made our experience far easier than expected. She was patient, kind, and very attentive. She made us feel more like family than just clients. Shes a real asset to Verizon.

I had to get a new phone and this store and sales associates were very helpful. I dont know much about the new products on the market but the sales person walked me through all the current products and packages till I found what I needed. Very helpful and friendly.

Kenard was amazingly helpful when I spoke to him on the phone and when I was there to set up the phone.

Amazing service. My sales representative was the best was very helpful since I have switched over to Verizon. Truly amazing and is very helpful😁 can’t wait for my next upgrade definitely going back next time

I believe I spoke with Josh, I just remember him stating that he had only worked there since 12/2020, and though we werent able to resolve my issue (on my part) he was very friendly, very patient, very knowledgeable, with amazing customer service

This could have been the Pitts replacing a cell after being mugged. But no. Easy as pie the consultant very professional efficient and gr8 with customerservive

I was very excited to upgrade my phone and I called the store to get a pricing breakdown of everything that I’d be paying in store. Not only was I provided the breakdown but also my Iphone’s trade in credit and how it would apply to my upgrade. I arrived to the store and was able to successfully upgrade my phone thanks to the expedient and friendly service you all provided. Thank you.

I have had some wonderful experiences here with the staff. Adriana went above her call to duty today and I really appreciate that. Even when the manager didnt give her much other options. Customer service is So VERY Important to me. I will write an email to support this to the corporate office.

Excellent customer service from this store. Darius B. helped me when I came in before the store was closing because my phone had just shut down. He was knowledgeable and It was a non issue in staying and getting me set up with a new phone.

We wanted to purchase a Apple watch for my daughter but the three sales representatives were not interested in helping us. Very indifferent to us. When to Westminster and they were very friendly and helpful. They got the sale.

My rep was very fluent and helped with my decision on new phone choice. Store was very clean and everyone very professional. Highly recommended for all to visit.

The rep was quite patient, enduring this process which was way too long!! Initially my connection was at The Towson, Md. Location. Went there, and they said the system sent my order to Pikeville. I traveled to Pikeville, and a transaction that began at 4:10 pm, lasted until 7:50pm! Ridiculous. Thank you young man at Pikesville, you got it done!

Kenard the Wireless Sales Consulatsnt here at the Cellular Sales, Verizon Pikesville location gave me exceptional service compared to the NO SERVICE I received at corparate location up the street. Something I waited an hour for at corparat Kenard was able to get done in 10 minutes.

Excellent service. Very knowledgeable about the IPhone products. Very patient, courteous. and helpful. A great experience.

My experience with Verizon wireless was beyond my expectations. The associate was very pleasant and knowledgeable. The service was great.

Talk about taking customer service to the next level! My husband and I left the store in awe of the time and care that was taken with our buying experience. Everyone in the store worked diligently to ensure that we were knowledgeable about our new devices. We will be sure to share of experience with any friends interested in purchasing a new phone. Thank you!

I was expecting a long wait, but fortunately I was able to receive immediate help with my IPhone. The representative who helped me was extremely knowledgeable, friendly, and professional. He transferred information from my old iPhone into a new iPhone I purchased, and assisted me in selecting the correct accessories. I wouldn’t go anywhere else.

I needed help transferring my number to a new account. Both reps were so friendly and helpful. I could never have done this on my own. Thank you Verizon for hiring good people.

You did a good job. My phone is great. I was pleased with the service

I went in looking to ask about the status of my current plan and hoping to find out information about new phones currently out. Someone walked over to me immediately, shook my hand, and was very genial and patient with me through all my questions and some of my nattering. He even pulled out a charging cord for me when he saw my battery was dangerously low and let me use the office phone to call a family member.I eventually walked away with a brand new phone that I wasnt expecting to get that very day but that I am very happy and satisfied with. Im confident that its a great deal for my needs thanks to the representatives help and I am extremely satisfied with my service. (He took such care putting on the screen protector!).Thank you so much! 😄

Great location! Came in dreading talking about my phone and plan. The staff all chipped in to help me understand my options. I left confident and ready to use my new tabs!! Great staff and great experience. Would definitely recommend!

Customer service representative was very patient with me and I can be very difficult at I will definitely back also recommend anyone that I know yo come in and talk to the representative cause he will definitely get you what you need and will explain any and everything to you so when you walk out the door youre going to be very happy that you came to Verizon.

I had a wonderful experience the store was clean and the representative was helpful and attentive and friendly

At the time me and my mother was here there systems was down...so we waited hours smh but the staff was very nice

I had a wonderful experience at the Pikesville Verizon store be a person that helped me went above and beyond and was so knowledgeable and I can’t say enough positive things about him thank you very much

My fiance went with me to get me a new phone and we got screwed over. The salesman was trying to flirt with me the whole time. He told us they had a promotion for a tablet 10 dollars a month, and we decided to take it. He said it was free just 10 a month. We looked at the bill the next day and saw activation fees that werent spoken about to us and the tablet was 20 a month. We called customer service and after 2 weeks of trying they helped with the fees but the 20 a month they couldnt help with anything. Stating that the salesman made us sign 20 a month for 2 years and we couldnt do anything. When the salesman clearly lied to us to make us sign the papers. Is this the kind of people that represent Verizon? I am highly disappointed in my experience.

I will go out of my way to visit this location because they are all ways friendly and knowledgeable. I just had to file an insurance claim and Jon was patient and helpful. I also got a great deal on a new tablet!

Im so glad I went to this store. The salesperson was pleasant, knowledgeable, and patient. He listened to my criteria and recommended a great phone. Thanks so much!

The worse been my first time there. The girl who call herself a representative of verizon needs custumer service training.

Excellent customer service. Very knowledgeable My service was fully explained, quick and easy.

Michael was very patient and helpful. He was polite and knew how to solve my problem. I appreciate his help. I will definitely be back to this location.

The customer service was great! The staff was very friendly and helped me get in and out. Best experience I’ve had yet!

Ty was amazing. We were taken care of thoroughly and efficiently. And ty was an absolute pleasure to work with. So knowledgeable and absolutely the best phone buying experience ever!!

Im so glad this location reopened. A clean store with very helpful people. We fixed my phone up right away and Ill make sure to come back soon!!

Visited store for technical support. Verizon representative extremely pleasant and professional. Very knowledgeable of the assistance I required.

Service here was exceptional. The staff was very professional, courteous, and knowledgeable of the products and services. Will return to this location for future purchases, as well as recommend it to others,

Everything about this location is awesome, everyone is very friendly and takes their time to explain your options. They offer solutions and they make you feel special, they make getting a new phone easy.

Theyll get you a phone plan alright, but buy NOTHING else while youre there. The cases they sell wont protect your phone, the screen protectors theyll sell are useless and will fall off in a week, and the insurance they sell you is more expensive than just replacing the phone if it gets damaged. The salesmen will straight up lie to you to get you to buy add ons, and if you have a problem with anything theyll just direct you to somewhere else.Store was great a few years ago, but since then its essentially turned into a used car dealership. Go to fix your phone plan, but donet them talk you into anything additional.

James Darnell was fantastic, rebooted my phone and set up additional apps for me! Did a great job!

Negative. The employee with an Asian appearance had her eyes closed when l arrived. She then tried to charge me $35.00 to help set up an insurance phone, my other phone stopped working. Her Co worker had to inform her that there was no charge to set up a phone from the insurance company. She was very lazy in the way that she dealt with me as a customer, as if she didnt want to be bothered. She was not welcoming. I didnt have any trust or confidence in her after my initial encounter with her.

Tried to speak with the manager because I needed help with an issue. His customer service was terrible. Was not helpful with my issue at all and his tone of voice was very indifferent. I will never shop at this location again.

I came in to a Verizon W. store today to upgrade my phone. I was apprehensive about how much I was going to have to pay, but because the knowledge and customer service of the staff was SO good, I went on and made a purchase. The young lady that waited on me troubleshooted some things, answered my questions, and she took the time to set up my new phone. In between all of the assistance she gave me, she multitasked with other customers who came after me.

Im so glad this location reopened. The staff here are so pleasant. They took care of me quickly and with care.

Customer service is excellent here friendly and helpful looking out for the little people...Thanks again for all your help

Ok I promise you I never do this but the service at this store was so good I had to show my appreciation. The service was above and beyond, and felt so accommodated that I had to give these guy 5 stars

Incredible service today!!Went absolutely above and beyond!!!I cant remember getting better service ANYWERE EVER!!!!Incredibly efficient comprehensive and honest!!!

Michael provider awesome service. I will recommend him to my friends. Thanks....

Service was outstanding, went out of his way to give great service,

I came in right as they opened, the sales rep dropped what she was doing to help me out. Turns out I only needed to reset my settings on my phone. They also looked at my account and let me know where I could save some money!

My service today vwas absolutely outstanding I recommend this store n my representative any day.

Went to the Verizon Wireless store in Pikesville and received excellent customer service. The sales agent was attentive and very patient in explaining all of my options and I walked away satisfied with my purchases.

I must say this had to be best experience I ever had buying a phone !! Malley was amazing quick very knowledgeable !!!

Ajia was knowledgeable and great at her job!

Staff was very courteous helpful and accommodating. Thank you very much.

Ok so there was only one phone left in the store which was a 256 GB and I wanted 64. I didn’t want to have the phone ordered so Jamar offered to drive to Towson, MD from Pikesville to get the phone in wanted. It’s cold and I’m lazy. Each time I’ve visited this store the level of professionalism has been high. Great store

Al Jackson was great to work with. He is a honest personable guy . I will reffer all of my friends to the pikesville branch .

Ty and John has helped me with my new phone aswell I am very satisfied with service.

Went there the other day to get my fiancee a new phone, the guy seemed really friendly and helpful and helped open up a new line for me and everything seemed fine. He also told me about a tablet they were giving away for 1 dollar all you pay is 10 dollars a month and thats it. So I decided to get it, the next day my fiancees phone didnt work right, it kept freezing and glitching and wouldnt receive calls, it was a brand new s8, I went and returned it and changed it for a s9+ and then I was looking over my bill for the upcoming month and noticed the bill was 500 dollars.. I looked over it and there were 70 dollar activation fees for the phone I got for my fiancee which they never explained to me about, and there was a 45 dollar activation fee for the tablet and it was saying 20dollars a month Instead of the 10 that they explained. I had also gotten another phone and it also had a 70 dollar activation fee that wasnt explained to me or even brought up. I asked if I could return the tablet since I didnt know it was 20 dollars a month with 45 dollars of fees and they said there would be a restocking fee.... so basicly, they man helping us screwed me over, with 185 dollars worth of fees that werent explained to me and 10 dollars more a month for a tablet that wasnt explained to me as well, he was also trying to flirt with my fiancee the whole time which made me extreamly aggravated. There was a lady who helped us and she was nice, took a lot longer then expected for her to help but she did her best and I was satisfied with her, but the guy whos name I wont say to keep it confidential, was a total screw over, now Im stuck paying fees and more than I was told I would be paying, I would never recommend going to him ever.

Excellent customer serviceYou feel like someone really cares about your needs and bends over backwards to help youIt is a whole different experience than the Verizon store.After you go here you will never go back to the Verizon store

Ok

Very knowledgeable and very helpful.

Best Verizon store out there. Always helpful.

I stopped by this store after leaving a corporate store to swap out a new phone that wouldn’t charge. My business rep wasn’t in and someone else helped me. What should have been a simple phone swap turned disasterous. The rep told caused me to get locked out of my iCloud account and said I would have to wait 24 hours for access. As a business owner, I am constantly losing business when I’m unable to be reached and my phone is inaccessible. I came to the store to have someone just pop one SIM card out to place in another phone temporarily until I could all Apple. Instead Ty was able to remedy the entire situation. He was patient, thorough and extremely knowlegable. He took time to resolve the problem and setup the new phone completely. I’m also leaving with a wi-fi device and a tablet! He changed my frustrating morning into a wonderful afternoon. I will be back and recommend this store to others! One last thing, it’s like walking into a GQ Mazagine photo shoot. The representatives in this store are professional and look the part!

I went into store to get backups for my daughter’s dying phone . Katie spent a long time getting this done on a phone that didn’t want to cooperate. I’m very appreciative.

Great customer service! Ty walked me through each phone choice and was very patient.

Attentive staff. Even though my phone problem was not fixed, they made every effort to address it.

Worse experience ever. Salesperson Tyrone Ward was rude, disrespectful and obnoxious. I plan on reporting his attitude to the corporate office

Simon provided great service.

Great service, helped recover data from a phone that was broken where I could not have done it myself.

They couldnt take a cash payment, because they couldnt make change.

Excellent service

Excellent service.

Went in to upgrade my phone, rep was very friendly. We also changed our plan so we stopped going over our data use. No lines, youll be seen right away.

Monday and only 2 reps behind the counter. Long line and too long to wait. Not good service.