Some of the most unprofessional online service I have ever seen. My roommate paid our bill online 2 months ago, and we got a confirmation email after we paid it, but the next month we got a bill for last months bill and this months bill plus a late fee. We paid it again, being extra careful entering the bank account numbers this time, but the same thing happened. The payment didnt go through, and this time, they disabled our online payment method.There was an option to pay through Western Union, but the link to that just sent you to an error page. There was another option to pay through Speedpay, but that ALSO sent you to an error page.I tried to pay over the phone, and it said the payment was accepted and the bill was deducted from my bank account, but I got an email about a payment failure and the DLC website doesnt show an updated balance.Im just trying to pay my bill online, but NONE of the online payment methods work. I could try to pay it by mail, but by the time they receive it, my late fee will probably increase.Whoever is in charge of programming here is not doing their job. For reference, null in the programming world means 0, nothing, empty, undefined, so having null show up on their browser search result means that they just have missing code somewhere...

IMPOSSIBLE TO REACH CUSTOMER SERVICE.I filled out an online application for an incorrect address by mistake. After completing a new one correctly, I tried reaching customer service to cancel the other application. Contacting them by phone requires you to provide an account number, which never came in my email. I tried every option and they all required an account number to connect to an actual human being. No general questions option. No email address. Website gives no information on how to access account info. It’s assuming once services are turned on at the WRONG ADDRESS, I’ll get the account number to cancel it. I really hope the person at that address already had their services set up, because they’re going to be confused when their power gets cut off. I start school in 2 weeks and am worried that this minor screw up will delay my ability to get power for a while.

Duquesne light is one of the worst companies that I have ever encountered in my life. A tiny storm came towards Pittsburgh, and we were out of power for three days. They published the wrong estimation of when the power would be resolved (Monday 6/14, 11pm). This has not been the case. Now, and only if you call them, do you get an updated time of 6/15 @9pm. Therefore, because of the terrible communication on their part, we have lost $300 worth of food stored in the fridge and freezer. They also damaged our business because we were not able to operate our daily work without power. I called the company, but they offered no apologies, and their only advice was to call your insurance! Even if the damages met the astronomical deductibles required by home insurance policies, that wouldnt change the fact that they did not have any proactive communication with customers. Crews would have known on Sunday night that repairs were more time-intensive than what they estimated. They should have directly contacted customers with that information, and plans could have been made before the workweek began to mitigate the impact on our ability to work & live. But they didnt (and Twitter doesnt count). If I could, I would give them less than one star.

I really wish I could give them nothing. I continuously keep getting shut off notices the day of/or before they are due and then when I want to call I have to wait over an 1+ hours to get a rep. The one time I asked the rep for a callback if they disconnect since I already was on the phone for 5 hours at that point and she told me no since it was past hours. I get it you want to go home and relax but if you didnt do your job wrong to begin with neither of us would be here. They are rude, disrespectful and on my life I WISH I could switch cause they give me more stress than anyone needs.

If I can leave a -1 review I would.Your employees didnt do there job right!You employees put 2 or 3 of my payments to the wrong address when i sent payments in. Then i cought it and it was saposed to be corrected. Then i received high bills on both address. I requested a supervisor to call me and never happened. Now my power has been shut off at my home were my children are and Nobody will answer the phone. I am one call away from contacting the Better Business Bureau.You need to make this right!!!

Not one, but two service transfers have been botched. Which meant my landlord and I were both receiving bills, both from the same place and different amount.Dealing with the same issue now. Being charged at my old location and landlord is still receiving bill at my new location.Average wait time for a call back is 4-6 hours. They never call back.

Would give negative stars is possible. This company is a scam and a joke AND they have a monopoly over PGH. DLC is run by a bunch of demons willing to pinch every last penny out of the unfortunate souls stuck using them, they are truly enough reason to consider moving out of Pittsburgh.

They’re so bad I almost want to change careers to be a politician to pass laws to hold them accountable for their miserable service. 1 star is far too generous

I would give this place so many negative stars if I could. They shut my power off WITHOUT NOTICE, I’ve been on hold for 45 minutes now trying to figure out what even happened. I have 2 children I have in my home and they gave me no notice, no emails, no mail stating to pay it, nothing. I was going to pay it tomorrow when I got paid but apparently it was too inconvenient for them to even reach out or wait one singular day for me to pay the bill. This place is a joke.

Where to even begin! When I moved in in March, my buildings landlord handed me a paper application for DLC. Got that notarized (why?) and sent out, no confirmation via mail or email.1 month later my landlord got my bill (which was also exorbitant but not the point) and was pretty upset understandably. After fighting over the phone, struggling with DLC online I finally got applied-- Or so I thought. They sent 1 bill, but then I got an email saying they couldnt process it online and would be sending instructions in the mail. So guess what NEVER arrived! I did get 1 more bill in my email but I wanted to switch to e billing. I was able to make an account but strangely there were no bills under that tab??????? So now here I am 2 months later, on hold for almost an hour because theyre shutting off my power (didnt have any problems sending that letter apparently.) Even better, they let me know today Friday 7/2 that theyre shutting off on 7/6 Tuesday, but to respect their employees they have off the 5..... If i didnt have such an understanding boss giving me time to call Id lose my power while on vacation! I would switch IMMEDIATELY to another provider if I had the option but its the whole building.... So I must suffer.

Absolutely horrible. Paid my Bill, went on vacation, came home to a letter in the mail saying they didn’t receive my payment (even though I paid it online and it is showing on my account as received and also was withdrawn from my bank account) and that if I don’t pay them it again, plus next months Bill that isn’t due for 2 weeks, I will owe them well over a grand to have my power turned back on. All of that, when I literally paid the original bill on time. So I call, am told I’ll have to wait 3 days until someone is back in office. Hopefully my power won’t get shut off in the meantime for THEIR mistake.

If I could possibly give 1/2 a star I would. How is there no one else here? It’s comical how bad this company is and how accepted it is.I pay for a service and within two weeks I’ve been without said product 30% of the time. This theme has re-presented I’m a similar fashion 10 times over three years.If you call in, as a preface, expect them to treat you like they’re doing you a favor. Literally was told “this is an emergency line, what do you want” - the number listed publicly. I’ll be seeking alternative power and I otherwise wouldn’t give a flying rat about the environment.

Me and my Fiancé moved on to Elaine Dr a year ago and i can’t tell you how times we’ve lost power. Recently, we’ve been loosing power like every day it seems like. It’s honestly the most ridiculous thing i’ve ever experienced. It’s such an inconvenience and i seriously want to move out of the area because of it. A lot of our neighbors have solar panels and this is probably why. Awful AWFUL experience.

Based on these other reviews, its kinda good to know Im not alone in this very frustrating ordeal. Overall, this company needs to seriously review and change their customer service/management.Nothing is simple with them. You will be on hold for several hours and then when you finally hear form them, they will place you on hold repeatedly. I thought I had transferred my service, I thought I received email verification of the transfer and every thing was great - I was very wrong. DLC never completed the transfer request. They basically deleted my DLC account so I couldnt even get into my online account to review it. They charged my landlord so obviously he is mad and they would not verify my billing - what do I actually owe?! They refused to give me any confirmation and just said we will send out new billing (as if that is gonna be correct). If I had a choice in my electric company, I would change it.

Constant power outages at the slightest breeze. It’s getting old!! When I see lightning, I know to have a flashlight ready because the power will go out.

I was getting assistance through cap, according to your income, you have since changed to usage and my bill went up by $20, which Im still grateful but after changing the way I use the electric, which was suggested by a representative from Duquesne, and should have lowered my bill, instead it went up an additional $7, Im not understanding that, I was first told it went down, then I got another notice through my email telling me I used more electric, now why would I do that, it doesnt make sense, I still need the help, so something isnt adding up, since you guys are doing usage instead of income base bills. Can you help me to understand whats going on, thanks in advance.

Absolutely terrible service. DUQ LIGHT shut my power off without warning, waited on hold for 53 mins only to get hung up on. Im now on hold with these lunatics for the 3rd time. Worst company Ive ever dealt with

The worst power company currently in existence. Outages at the drop of a hat. Their technology echos that of 100 years ago. Rude and inept customer services representatives. I am on a limited budget and have had to dispose of spoiled food several times due to lengthy and unnecessary power outages. “Thank you” Duquesne Light. Now I will only be able to eat three days this week.

Power is out all the time. If you are blessed to have a choice never side with Duq. If youre unlucky that they have a monopoly in your area be ready for power outages at least once a week from during rain season.Duquesne Light is not ready for the current age. In a world where WFH is rising to the top as a need. Duq has and will continue to be unable to rise to the simplest of tasks, keeping your power on. Unfortunately for much of Pittsburgh they are the only power company in the area. I hope for one day where we arent strangled by a company that invests in crippling infrastructure and regularly fails to deliver power. Duquesne light is many things. Respectful, quality, and forward thinking Duq is not.Attached is a picture of the inside of my apartment. As you can see power is out and the room is dark. Because again. Duquesne light is not ready for the world of tomorrow.

Their online services are terrible. Ability to make payments and sign up for auto-payments is not easy and is convoluted with nonsensical rules.

Honestly the worst customer service Ive ever experienced. How this company is the only electric utility around is beyond me. Never waited fewer than 50 minutes on hold to talk to an actual person.

This is the absolute worst power company in the state of PA. The power goes out regularly. When it does it’s out for hours. This company’s customer service is nothing more than an answering service. This company’s infrastructure is outdated and not maintained. They only act when there is an issue.

Yesterdays storm proved to me that DLC fixes outages by priority of neighborhood. Hazelwood and several other neighborhoods were without power for more than 10 hours. I have seen with my own eyes that Greenfield is more important than its neighbor, Hazelwood. Repairs were done immediately for GF but HW did not get power until 4:45AM! There wasnt any weather hazards to prevent faster restoration. The company should be ashamed but will not be and this review will never be addressed because they DO NOT CARE. They will make money and continue to make money because theres no other energy suppliers around Pgh. Accountability will come soon.

Power out to East neighborhoods AGAIN, two successive Tuesdays. They are horrible with maintenance, and wait until disaster strikes to fix anything. No wonder this happens multiple times a year!

Anticipate your power going out at least once per month.

Hi, Im apart of the leasing staff at Kaufmanns and Gary has help me tremendously today! Thank you Duquesne Light! :)

Duquesne Lights Mission Statement:You need electricity and were the only place that has it. You want customer service? **** you.0 stars if possible.

I have been trying contact them for over 1 a week to disconnect my services was on hold each time for over 2 hours waiting or a agent never got an agent then all of a sudden there was no music just dead silence, called back and request a call back, they called back after 3 hours,once I answered the call it disconnected, still at this moment on call for 2 hours and now dead silence no one on line, this is so unprofessional and not good customer service, Please Help!!!!!

DLC is very slow in fixing power outages. One would think that they prepare for storms, windy days, and heavy rains which usually cause massive power outages, but no, they are not good at that. Were now used to having these problems once or twice a month, esp. in winter.

Getting hold of them is impossible. The last time I actually spoke to someone, she hung up on me.Also, I have asked THREE TIMES to get on auto pay and it never happens.

I have been trying to transfer service as I am buying a property currently serviced by them. I have waited on hold for at least 1 hour every time and both times the line goes dead after about 1 hour and 15 minutes. TERRIBLE CUSTOMER SERVICE.

Nearly 20 hours of no power with ZERO COMMUNICATION

HORRIBLE SERVICE. I never write reviews, but the amount of times I have asked for a call back I never gotten one. Then I been on the phone for over an hour, just to be hung up on. Tried again and STILL waiting on the phone for over an hour. This is ridiculous. I would never start service here if it wasnt the only company my landlord allows. NEVER recommending this service to anyone. Horrible.

Tried calling to start service and move in. Tried calling three times and each time after waiting half an hour they hang up on me. Is there another company to use? I dont want to use them now.

Changed the address online, but still charges me for the old address. Spend hours calling the customer services but they they are always busy.

Been with this Company for over 30 years find their Service to be Fantastic. Excellent Customer service. Pay your Bills on time they are a Business not a Charity. Pull yourself up by them Bootstraps. Live within your Means.

Excellent customer service

Worst power service ever in my life. They don’t do their job and customer is helpless. For them, the customer is worth nothing. It would le be great to have another power company in Pittsburgh.

Been trying to call the company for 4 weeks and I’m unable to get through.

I have been trying to set up my electricity in my apartment im moving into next week for a month now. When you apply online, they tell you to call customer service. When you call customer service, they tell you to apply online. Now I move this week and it still isn’t set up because I keep getting the run-around. Now they are telling me to mail the application, which definitely won’t get processed on time.

Yall truly just suck

Absolute dumpster fire of a company.

This is what neglecting infrastructure and throwing those costs at break-fix looks like. Archaic systems with their disaster recovery solely being well anticipate lots of breakage next week, lets tweet.No action beyond the bare minimum under law for a utility, at close to the highest rates Ive seen.Ive lived here a bit over a year, 17 power outages, at least 1 per month, some lasting 12+ hours.On the plus side, the workers and customer service are fantastic. Its the higher ups making the neglectful decisions because, well, they can. You cant go elsewhere, & the legal precedent of a utility company doesnt involve modernization.

Thank you for nothing

THE WORST IN THE CITY OF PITTSBURGH, IM STARTING MY OWN LIGHT COMPANY WISH ME LUCK IM ONLY 20😭

In 5+ interactions with them I have received excellent service. I have screwed up a handful of things, and when I called before the problem could be remedied, the man who answered was extremely patient, polite, friendly and even offered an explanation that helped me going forward. The next day I called and was able to fix the problem, which took literally less than 60 seconds, as the customer rep was extremely quick in solving my issue. I have no doubts about everyone elses negative interactions with Duquesne Lights customer service, however I have had nothing but positive experiences.

Tried to end my service online because everytime I try to call I’m on hold for over an hour. And apparently it never went through and DLQ is 100 percent okay still billing me even though I moved out 6 weeks ago. Horrible customer service and clearly the online system does not work.

Called for information about WATTS CHOICE program. Robo-answer; no option for customer service. Pressed 0, which got me onto hold for 45 minutes. The woman I spoke to was fine, but of course the program Im interested in has been discontinued. Made suggestion to woman that a call-back system if wait times were long is pretty much par for the course in the real world. She said they have one, but maybe they dont use it late in the day. I asked her to report my suggestion to a manager, she told me the call was being recorded, so someone will be informed. Right.

Amazing customer service, assuring you your problems are minor, conveyed in an aloof, condescending tone. Only Duquesne Light features 24 hour blackouts to update their grid which no other power company can deliver. Im sure most of you are familiar with losing power during heavy storms, but Duquesne Light has the rare ability to lose it any time.

Paid balance in full to restore electricity (2 weeks late on payment......2 WEEKS ONLY) and although balance was paid before 5pm, they left electricity off and ruined hundreds of dollars of food in my freezer.NO SHUT OFF NOTICE, 2 WEEKS LATE ON ONE PAYMENT. Payment was pending through my bank for the same day and they still shut off the power.

Had to move the shut-off date for a property we are selling and Duq Light shut it off anyway and froze the pipes in the house then lied to me about whether it was actually shut off and then also lied to me about sending a technician out to assess the problem because they are an awful trash business no decent person would be employed by except if absolutely necessary

Today (11/26/2019), while I have been waiting for an agent for one hour. I decided to give 1 star. Guess what? It looks like I gave 1 star rating to them 3 years back for the exact same reason!. I have never felt more confident, justified and guilt free before on giving a 1 star rating!

Trying to pay my bill online & repeatedly keep getting a 500 error. Pretty pathetic that a supposed top electricity provider can’t maintain a functional website.

Terrible experience with attempting to login to their site. When I finally got connected with a person, was told the system is being updated. How about notifying the customer of any system updates and that the site is not working. Hire a company that knows what theyre doing to fix your website login issues.

I had a technician arrive this morning at my place of business as I was checking out two customers. The technician entered the store and asked where the electrical room was. I said I didnt have one in here but the fuse box was in the back. He started walking in the back area and I said; Excuse me sir, youre going to have to wait you cant go back there. I was the only employee and there was cash and gold in the back area that was not in a safe yet, as this is a jewelry store as well as a precious metal buying business. He left out the door and then came back in and yelled call your landlord. I asked was there something specific that I should tell the landlord. He said no. I was confused and he said you shouldnt have waved at me Im a grown man. I said but I had loose cash in the back and gold I couldnt have you go back there without me. he literally said; I know how to fix your problem but Im not going to, call your landlord. The most unprofessional and obviously had a problem with women considering the fact that I motioned him to come up front was insulting to him as a man. I would not have been rude in front of customers and more importantly, It should have been common sense that you do not have free range to stroll all over a jewelry store in the back, while the employee was with a customer. I checked them out under 5 minutes but he was so impatient I just cant understand it.

Duquesne light will make you feel like youre in a developing nation. Would give negative 1000 stars if possible. Cheers.

Katie was very professional and very kind and helpful. My electricity got turned off because of the last tenant at my house didnt pay and Katie was amazing and turned it right back on. I really appreciate it Katie considering I have a 70 year old grandma with mental and physical disabilities and diabetes. Thank you so much katie!!! Keep up the good work!!!😀💞

Day 5 without electricity. We have spent over $500 on hotel rooms and food. Not counting all the groceries we’ve lost. We have had to pack up two dogs every night this week to go to a hotel. I am a severe asthmatic and I’m 7 months pregnant. I slept at my house last night because someone promised me the power would be restored by midnight. Waking up to 26 degrees while pregnant is just unsafe. You need to do better for the remaining folks without power. The customer service has been completely unacceptable. We have elderly people and small children on our street who are on day 5 without power. The excuses and misinformation is not a good look.

Good electricity provider... dint had any problems with them... recently there was a huge storm..due to which there was power shutdown for few hours, it’s not their mistake since equipments were broken due to rain in our community..they fixed it within couple of hours and things were normal..

I own a real estate development company, and have to deal with utility companies and contractors on a daily basis. I have never had to deal with a more negative customer service department than Duquesne Lights. I cringe each time I have to contact them and never hang up the phone feeling satisfied. Nothing about the company is clear cut or easy to understand, their website doesnt work correctly (and hasnt been working correctly for over a month), and I am on hold for at least 30 minutes every time I try to call. This is a stark contrast to the very well run service department at Peoples Gas. I wish there was an alternate energy provider in the area.

Did my business and did not have a problem.. good service

Outages nearly every month, often over 10 hours long. No customer service at all on weekends, I have to get updates on my outage from the local news.Edit:Adding a star because they came through in a decent amount of time from the most recent outage, and despite the website and phone lines being down, they did get a message out via twitter.

FIRSTLY, VERY FRUSTRATED THAT CUSTOMER SERVICE IS AUTOMATED AND FORCES YOU TO WAIT FOR A CALL BACK FROM THE COMPANY. THEN ONCE CONNECTED, STILL HAD A 5 MINUTE WAIT TIME TO GET CONNECTED TO CUSTOMER REP. HER NAME WAS LYNN, WHO WAS SPOKEN TO ON 5/3/19 AT 1:45 PM AND BECAUSE LYNN STATED SHE COULD NOT ASSIST ME, SHE LITERALLY HUNG UP ON ME. GREAT CUSTOMER SERVICE. WILL BE SEARCHING FOR OTHER ENERGY SUPPLIERS.

0 stars. They shut down my electricity after I forgot to pay one month over my 25+ years of paying them. Then they charged me a deposit of $400, which they said will only be refunded after 12 months of perfect behavior. After 25+ years. This is abuse of power. I cant afford this. I think we should get a class action lawsuit going against this corrupt monopoly.

I’ve literally tried to get my electricity on for over a month. I’ve been strung along through every step. Each day I call back, and they repeat the same generic “someone should be giving you a call back today or tomorrow.” AND I HEAR NOTHING AT ALL. NO EMAILS, NO PHONE CALLS. This by far some the worst customer service I have ever received. Customer Service Agents are rude, and are simply there to blow the customer off, so someone else doesn’t have to do it. Duquesne Light you are absolutely awful. You need to do better.

Tried the online service transfer since they seem to prefer that and it didnt work at all. I havent had electricity in my new apartment for a week now. When I called, the customer service rep. was really rude and giving me attitude. They told me to do something with the breaker and essentially said the lack of electricity was my fault, not theirs. Still refused to turn the electric on at my apartment so I dont even know what to do at this point. Terrible business, angry Pittsburgh is reliant on them.

My daughter goes to Pitt and she got an apartment this years.Her first bill was over $300 for a two bedroom apartment and she has gas stove and no laundry.I pay $190 a month for a 4 bedroom house in eastern PA. Ive tried to call Duquesne on 3 seperate occasions and have never gotten through after waiting for over an hour on hold each time. There should be a class action suit against these idiots. By far the worst company I have every Not dealt with I would give them negative stars if given the opportunity.

I am moving and had to interact with Duq light many times. It is almost always a 40 min hold time. They said they would replace a cable so I agreed to have it fixed for sale of my property and someone came out and said they would not fix it and it is my responsibility. I am on hold 20 min right now to change my address, which is prompting this review. Though what motivation do they have not to be terrible beyond solar panel competition?

I have set up electric service in many cities and I have never seen the kind of BS I am getting with this company. They couldnt verify my credit because of a mystery freeze on my credit (thanks TransUnion!). After I cleared it up, they said they still could not verify it because THEIR system wont update the results more than once every 30 days. They only solution they give me is to fax a paper form and give them three days to process it. I need power now, not three days from now. Same day service have never been a problem anywhere else in the country I have lived.

I didnt even want to give a single star to this companys service. If there is an option -- zero star, I would definitely choose that! I called more than TEN times but no one answered. I file an online request to start new service but it turned out not even working. Finally, I file a paper request, but I didnt receive any confirmation message from dequesne light.

If you have them for your electric provider, get a Generac because youre going to need it. Remote villages in India have more reliable electricity than these clowns.

TWO REPS TOLD ME MY POWER WOULD BE TURNED ON TODAY AND NOPPEEE! Some “customer service” lady named Amanda told me that couldn’t be true and no one told me that....well Amanda, YOUR CALLS ARE RECORDED...... yes they did!!!! I’ve been without power for days!

Con artists!!!!! Seriously screw these people. Worst company I have ever dealt with!

This company oozes the words corporate unprofessionalism. You are not able to make payments online of the same date, so if you try to make a payment online for the day its due forget about it. You will recieve a late everytime. When you attempt to call to make a payment over the phone the automated system continues a work around to make it impossible to a payment over the phone. When you attempt to get in touch with a person expect a 30 minute wait time. Im currently on the phone with them right now and I have been on hold for 45 minutes. But the system itself wouldnt even tell me how long I would have to wait. So here I am.

A company that’s totally cool with leaving their customers in the dark for days, without air conditioning during the hottest time of the year. A+ my friends.

Very inconsiderate female employees. Spoke to 2 . They both asked me to stop submitting requests for outrage update. There was nothing to be done until the next day. Customer Service was closed. If I have a medical emergency get a Doctor to submit documentation. My husband and I went to the E R and he was admitted to the hospital.

Their slogan WE DON’T JUST POWER YOUR LIGHTS,WE POWER THE MOMENTS YOU CALL LIFE. is more likeWE DON’T POWER YOUR LIGHTS,WE RUIN THE MOMENTS YOU CALL LIFE.We moved into this apartment two weeks ago. This Monday we received a $700 power bill with the last residents name on it. They shut down our electricity, although we applied new account right away. With no AC, the room temperature is as high as 85 for four days. We havent even got any reply about the power recovery yet.

THE WORST Electricity company I have ever seen!! I will give them 0 star if allowed.It takes forever to turn on the power. You can never reach their representative on phone, always robots voice. And once connected, the representative cannot wait to transfer you to another staff (you need to another forever time). My call was even hang up many times when I ask them to wait me to finish my question.Horrible company! Horrible people!! Horrible services!!I have used Eversource and ComEd before, so much better than Duquesne Light. If I have a choice, I wont choose Duquesne ever!!ABSOLUTELY THE WORST!!! I wish their business terminated forever!!

Power was off for 23 hours lost some food from the freezer

Garbage company. Monopoly in Pittsburgh. They never pick up the phone. Took 2.5 weeks to turn my power on because they needed proof of my studentacceptanceletter/lease/ etc. Thank god I only had to suffer no electricity for 1 week becos I did this 2 weeks in advance before I arrived

There is one word that personifies my experiences with Duquesne Light, specifically their customer support - Liars.All day I have been on and off of the phone with customer support, trying to get service restored to my home, which I am currently living in. Out of the six representatives that I spoke to today, only one sounded like he cared about my situation. At one point, I was told to wait up to an hour for a callback response from a supervisor, only for the next lady that I called to tell me there was nothing they could do for me.Appalling level of customer service. If I could do business with any other electric company, I would. If I could give them less than one star, I would. Stay away, if you even have a choice.

These incompetent clowns actually shut off my power on a Friday after I paid my bill that Monday. I called their customer service line, absolutely furious. Do you know what they said to me?Oh yeah, I see your payment posted to your account here. But you didnt call and tell us that you paid so thats why it was shut off. Well be out there Monday morning to reconnect you and well even waive the fee.Thats all you need to know about Duquesne Light.

I would rate this company a 0 because it is not even worth 1 star. It takes them 5 days to get back to you even if you are left with no electricity, refunding takes another 20 days i am not sure why! they never answer when its emergency! literally the worst customer service and the 24 hours line they claim to have does not even work. It should be quality over quantity not the other way around! Terrible!!

Just got off the phone with them and the customer service representative was EXTREMELY rude and had an attitude from the very beginning. Then, she had no clue what to do about my problem, so she deleted my account and told me that I would have to create a new account. LAZY, RUDE AND NOT KNOWLEDGEABLE.

Customer service suck! I honestly dont want to give them my business however i need lights. This company need to address this issue and put the employees through a training.

Terrible Customer Service. Forget about using their website, app or calling them to pay a bill. The website does not let you login, once you have created an account. The app is the same. Also, you cant pay a bill without logging in. I have called DLC and given my number to call back because wait times were 2-4 hours. But never received a call back. I tried calling again and stayed on the line. This time though with a wait time of about 20-30 minutes. Only to be on hold for over 2 hours waiting for someone to help me. After that i gave up. Apparently DLC does not want people to pay their bills? I am very disappointed with my experience with DLC.

Wow. This utility company made my life a living hell and almost cost me my job. I set up utilities in MANY cities all over the U.S. and nobody has ever lied to me, cost us more or cause more problems than this company. I have collectively waited over 10 HOURS for 3 phone calls and every customer service rep has told me something different. Basically, they NEVER sent a SINGLE bill to the billing address that was and was not on file for 4 different addresses. FOUR. 3 apartments and a house. And eventually ended up in services being shut off for our employees. No bills were recieved at the service addresses, either. Except for notice of shut off. Unbelievable. How can you run a company like this??? Unreal.

They don’t care about you... they don’t care about your electric.... they don’t care if they make a mistake... they just don’t care about anything except you mailing in your payment

If you dont pay your bill its your fault, even if its their fault.

This company is so terrible it sucks the soul out of me. I hope it miserably fails and gets replaced by another. I’m having horror stories with your customer service and I can’t believe you’re still in business. I lived in the third world and I had better service than this. This is so sad.

I’ve lived in Rochester NY, NYC and Pittsburgh and Duquesne Light stands out as the utility provider with the worst customer service I’ve ever encountered.If I move away from Pittsburgh, it will probably be due to Duquesne Light. I cannot believe a utility provider is allowed to be this terrible in 2019.Any politician that will commit to smacking them around will always get my vote.

Currently cant get to my house due to live wires in the road for over two hours. This all started because a tree was falling on a power line after the storm, and despite the homeowner calling them to tell them, they still turned the power back on, causing the tree to catch fire and then completely falling and downing the lines. So now the lines are down and live, in the street. Called the customer service people, and they had zero information. Police said they also couldnt get anything out of them either. I have a baby and a school age kid with me, dogs stranded in the house, and I have to work tomorrow.

I closed on my home in the evening on 7/9. I called the next morning to switch the electricity to my name 7/10. The woman on the phone took all of my information, and concluded that she did not have sufficient information to complete my application over the phone. She directed me to fill out the application online. I did just that. The online application asked all the same information she did. I submitted it, and called her back to see if she had received all the information she needed. I was informed that it takes up to three days to process an application. 5 days later, I get a letter in the mail. In the letter I am told I need to provide a copy of my ID and my mortgage information, and that I owe $0 for the deposit. Monday morning I decide to go into the office. I find their building, pay $6 to park downtown, and walk to their listed location during open hours according to online. They do not have a customer service office. All business must be done either online or over the phone. So I call again. I am told I need to fill out the application on paper (apparently one should have been sent with the letter I received, but there was no such document in the envelope). I had to go to the library to print the application, and sent photos of all the requested documents to the DLC email address. I called again to check if they had all the information they needed, and was told that it will be another three days to process the application. I asked if there was any way to expedite this, because we have already moved into the house with a child. The man on the phone said there was no way to expedite the application process. On Thursday I had not heard back from DLC so I called again to check the process of the application. The man on the phone said that they are experiencing a higher than usual volume of applications and my application will be processed within five business days. I asked if there was any way to expedite this, and he said no - it is not possible to expedite the application process. I called again Friday and spoke with a woman who said that she would contact the application department and put a rush on my application! She did! I received an email at 5:05pm on Friday stating that I owe $111 security deposit before my service can be started! I now have to wait until Monday at 9am to call again with my payment confirmation # and hope that its enough to start service. This has been the most ridiculously frustrating experience! I wish their was another electric company in this area! I would really rather not do business with this company! Seriously considering solar panels!

I been trying for 2 weeks to get my service transferred over to my new house and every time I call the hold time is either 2 hours or more long or nobody’s answers. And what kind a major business who does business with customers have office hours 8 to 5. Hire more staff or open until 8pm and weekends. Im tempted to going to First Energy instead.

Lisa from customer service has a serious attitude and will scoff at you on the phone. Ive been trying for 2 weeks to get my service transferred to a new tenant. Worst customer service and complete disconnect between staff. Not to mention it takes forever to get ahold of someone so if you get disconnected (which you will) it’ll be another 45 minutes of your time wasted on hold or waiting for a call back. Unfortunately this is the only electric service available.

Duquesne Light added me to another persons account that I used to be friends with fraudulently and won’t give me any info on when this happen or who added me. I never once spoke with them or even signed anything. I been asking for days for help and every rep I’ve talked to has been very rude and even laughed about the situation. When I ask who added me they don’t know or can’t tell me since I’m not the ACCOUNT HOLDER. Well that’s funny because I never signed up service with them. Then they said too bad you gotta pay this persons bill. I asked them to reach out to the account holder and they said sorry this falls on you. Hands down one of the worst companies around.

My power has been out since 7:56 p.m. i called and the finally came around 9 to call me after 10 to tell me everyone has power but me and that I have to wait for the tree crew to come and cut vines that are covering the secondary wire. What a load of B.S. this is horrible and its hot as ever in my house

If there was zero star, I would give it to this company and it should be well deserved. They ask for a security deposit when opening up a service but the transaction is handled by western union which charges you additional processing fee. Worst company ever...

I called because I received a notice I had requested to stop service. I received this notice the after business hours the DAY I had apparently requested this, but I NEVER requested this change. I called the emergency line to report this, as I did NOT want to lose service because it is the middle of July and 90+ degrees outside, and the customer service agent was extremely rude and ended up hanging up on me. Power companies in general need to do a MUCH better job communicating with their customers. If there were any other service provider I could use, I would. However, since we rent, that is not the case. Horrible experience, you all must do better.

WHAT THEY SAID! I have been trying to contact them for days and still nothing. I finally hit the option to report a dangerous condition and I got someone. I told her that their phone services were not working, but she was obviously mad at me because she had to work:/ She sent me through the system AGAIN even though I just told her the phone system isnt working. I would give them no stars, but thats not an option. The lady that gave them 5 stars must work there.