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Auto Barn Collision Center, Inc
142 Moffitt Rd, Plattsburgh, NY 12901, United States
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Auto Barn Collision Center, Inc
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Ri
Review №1

Have had repairs at AutoBarn on 4 occasions over the past 10 years, everything from dings repaired to complex collision repairs. Nicole Reynolds & staff r great!

Ra
Review №2

Upon first arrival to pick up my car post repairs, multiple dirt/debris spots were found in the clear coat of the “repaired” area. I addressed my concern with the company and they agreed to fix the car. Four days later we returned to pick up the car for a second attempt and found yet again another problem. Too much clear coat was applied in one area and dried leaving visible drip marks. When I tried to address my concerns again to the company I was told by the receptionist that “it was probably the best it was going to get”. After talking to an adjuster again, the company did fix the second issue with no apology for the mistake or inconvenience of having no vehicle for days. In addition, when I arrived to pick up my car for the third time, the receptionist was no where to be found and my key was just left on the counter. After waiting for someone, the receptionist peaked her head out of the shop just long enough to say “your key is on the counter” and returned to the shop. I was appalled by the extremely poor customer service and will never utilize this company for repairs again.

Je
Review №3

This is an outstanding body shop. Cleanest shop you’ll ever find, but more importantly they do great work!

Gr
Review №4

The best quality & professional service provided. They treat your car as if it was their own car. If you need repair go with the best. Other shops I have used in the past were not as good, but their own cars look great. Auto Barn respects their customers.

Jo
Review №5

They were extremely helpful and courteous. Not only that, but they did a fantastic job on repairing my car. I had to wait 2 weeks for them to receive my car, because they had to order parts and probably because they had other clients to work with. As soon as they received my car, it took about 2 days for them to finish. What really earned them 5 stars was that they are honest people. They ordered a part that they thought they needed, but didn’t end up needing it and deducted it from the bill. Overall, a great experience and would definitely recommend.

Sh
Review №6

The guys did an outstanding job on our tahoe. They went above and beyond what we expected and our vehicle was back to us quickly. Have always found their work the best in our area. Shawn

Ma
Review №7

I had a bump on my cars trunk after hitting the bumper of another car parked on my driveway. I was very well welcomed at Autobarn and given an estimate for the repair. I left the car immediately and the next day it was fixed. The bump was removed and my one year old car looked like new again. Excellent quality of work and customer service! I definitely recommend this place for any body work.

Ra
Review №8

Auto Barn repaired my 2016 Toyota Prius beautifully; it looks like a brand new car! They were professional and courteous in the way they treated me and repaired my car. They even washed my car, and cleaned the interior, before I picked it up. I highly recommend the Auto Barn Collision Center to anyone who needs to have their vehicle repaired.

St
Review №9

I am very pleased to have had my vehicle repaired at Auto Barn Collision Center. The facility is extremely clean and welcoming and the people awesome! I cant express my thanks enough for the thoroughness and quickness of the repairs as well as how great it looks. Thanks again!

Ro
Review №10

This shop is amazing! If I ever have to do body work again, I will never use anyone else!!!

Ke
Review №11

Love this place. Great service. Great work. Always professional and courteous... I wouldnt go anywhere else...

De
Review №12

Excellent work, I was kept informed along the way and everyone was very friendly, helpful and professional! I would Highly Recommend this shop!!

Pa
Review №13

Kevin was very professional, and friendly. Jeremy was Amazing and fast. I was very pleased with the work they did on my car. I would highly recommend them. Thank you so much for the service you provided.

La
Review №14

I had a great experience with Auto Barn. I had a minor repair to the body of my truck that I wanted fixed. I felt the cost was reasonable and the staff was very friendly. What I thought was a great touch though was how they cleaned the carpet of my truck, washed the weathertech mats, as well as had the outside of my truck washed. It even had that new car smell when I got inside. All for a minor body repair. I think they went above and beyond.

Re
Review №15

This company has found a great way to still be at service doing what they can via drop box and over the phone! Super helpful when my car got rear-ended!

Ro
Review №16

These guys do it right! Kevin, Gary, Boone and Nicole are all top notch and really care that they are truly helping you through what is normally a very difficult time.

Jo
Review №17

Will not honor warranty! Impossible to get past receptionist, Nicole.

Ka
Review №18

I can not say enough good things about AutoBarn. They never disappoint. They go over and above what is required to do. Repairs are made in a timely fashion, despite having to deal with insurance companies that are uncooperative! I highly recommend them to everyone! Thanks Nicole and Kevin for your professionalism!

Ch
Review №19

Constant attention was made to keep me aware of the time frame of the efforts applied to my car. The results were excelent. The auto gleamed inside and out and all our concerns had been addressed to our satisfaction. Prior experience was also satisfatory.

DI
Review №20

Exceptional Service. Finished a day early, unlike most collision centers where the wait is longer then normal. Even had the courtesy to clean the vehicle which was not expected. Would definitely recommend this place to family and friends.

Ga
Review №21

Best place to get your vehicle body damage repaired. I really messed up my truck tailgate and bed. Looked like it rolled off assembly line when the finished repairing it.

Ch
Review №22

Everyone was so helpful and friendly and the end result was a great job on repair of my jeep.

Do
Review №23

They do excellent work here, and have a pretty quick turnaround. Very friendly and helpful staff.

Br
Review №24

Great quality work and friendly . Very satisfied!

Br
Review №25

I would highly recommend AutoBarn for all your collision needs. The staff is courteous, knowledgeable, and they do superior work. I have had AutoBarn do all of my collision repairs (4 in all) throughout the years, and I have always been pleased with their work. AutoBarn also stands behind their work, if you have an issue they quickly take care of the issue. On top of all that, they even clean your car. Thank you, AutoBarn, for another job well done!

Ma
Review №26

Autobarn got our car after it was involved in a sideswipe accident with a truck. They answered all of my questions (I had a lot), and scheduled the repair. They use the Carwise service, which sends updates and allows you to track the repair process. This was great, although the Carwise website was down for over a week and the updates were rather meaningless (disassemble, repair, parts were the updates). Once the repair was started, they discovered additional damage. They notified us of the extended repair time and handled the insurance company.The car was finished on time, and they did a fantastic job. There is no sign of the car ever being damaged, and they even vacuumed and cleaned up the inside. They also handled the payment from the insurance company- all we had to do was pay our deductible and pick up the car.A month or so after getting the car back, we noticed that the lights stopped coming on when opening the drivers side door. Auto Barn diagnosed it as a faulty door switch and replaced it free of charge. I was happy that they stood behind their warranty.The reason Im deducting one star is a week after we got the car back, the drivers side seatbelt mount on the B pillar simply fell off.(the repair was to this pillar). The bolt that holds the seatbelt on was not tightened down. I called Auto Barn to let them know, and they offered to inspect the seatbelt (only during normal business hours, no way for us to drop off the car unless we got a rental), but I was able to tighten it down myself with a wrench. Thankfully nothing happened, but it could have easily caused the seatbelt to fail in an accident. This was a serious lack of oversight on their part.

Ba
Review №27

Repaired on time, made my baby all better

An
Review №28

Excellent paint job

Cr
Review №29

Very professional, quick estimates, great work.

To
Review №30

High quality Collision Repair Center

To
Review №31

Great work

Bi
Review №32

Very professional

Ma
Review №33

Always quality, on time service.

Information
5 Photos
33 Comments
4.6 Rating
  • Address:142 Moffitt Rd, Plattsburgh, NY 12901, United States
  • Site:https://autobarncollision.com/
  • Phone:+1 518-561-8284
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto glass shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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