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Walmart Auto Care Centers
1098 Frederick Blvd, Portsmouth, VA 23707, United States
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Walmart Auto Care Centers
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Be
Review №1

It is a long wait for customer service to properly asset for battery warranties at this location.

La
Review №2

Having attempted to arrive for service at your posted store hours followed by an attempt at calling the general number which Im told by the customer service desk no one answers as no one is ever at that office. I called a day ahead to confirm the hours of service and was told that you would be open at noon on Saturday. I arrived to an undated handwritten note stuck to the door shortly before opening time which stated you would be closed until noon tomorrow. Which tomorrow? I have no idea, was this posted yesterday or today? Called inside and was advised they might be open tomorrow (Sunday)at noon.Needless to say I decided to engage with a nearby small business tire shop which had me in and out in less than an hour who was happy to serve me. Im not going to give Walmart another dime or moment of my precious time.

Ti
Review №3

Convenient, great customer service, was promptly helped with minimal waiting to be served.

Ca
Review №4

Took the truck there for a quick oil change while doing some shopping, shouldnt be a problem right? Well got a call from the, mechanic who was doing my oil change. He said he couldnt get the skid plate off to change the oil.... You dont take the skid plate off to change the oil. Where does walmart find these people? Got my keys back and left.

NA
Review №5

Great customer service.

sh
Review №6

When you go to Walmart and get an oil change youre supposed to get vacuum service that is one of the perks of going to Walmart but most of the time they do not do that and check off that they did also they keep leaving oil handprints all over my car

Na
Review №7

Went there to have them patch a tire and the dude ended up breaking my TPMS sensor

Re
Review №8

Bought 4 tires for under 200! Got them installed at Walmart for less than 50. And it took them less than an hour to change my tires!!! Awesome!

Ke
Review №9

Fast and very nice help

lo
Review №10

Their tire center opens that noon I guess everyday Im not sure but I think the door finally opened at 12 05 and then once you get inside the people that work there are running all over like they didnt know they were at work I think they finally waiting on us at like 1215 and yeah but they fixed my tire 15 bucks and that was good.

Ra
Review №11

Great customer service

Ea
Review №12

This location is a hit or miss some days the staff are very courteous and some days you feel as though you have walked into a bad fast food restaurant. Also, your wait time is a hit or miss. Be prepared to wait regardless. I went in on a Saturday for a tire patch and my wait time was two hours. The mechanics there are knowledgeable but they are not a Nascar Pit crew. Will I revisit this location? Yes, simply because of location and cost. If there was an alternative options I think I would try it.

Ma
Review №13

My tire light came on, rainy cold day, the tech filled all of my tires, great, friendly service.

TH
Review №14

Sams gone

Mi
Review №15

Very slow. Poor Customer Service! I am no longer a valuable Walmart customer!

Te
Review №16

Got everything I need done quickly even though they was full

Ri
Review №17

I was informed of amount of time needed to complete Oil Change - 2 Hours, due to 1st come 1st served basis. Customer service was friendly & shop was clean.

Ke
Review №18

Great prices, clean area, but extremely under staffed. Had to wait over 30 minutes to pick of vehicle. One employee was scanning tires and would not step in and help other employee with customers. It was obvious she was hiding and did not want to help. Also a vehicle was parked in handicap parking and did NOT have handicap tags or placard. No one cared to call the police or go on store intercom to request owner to move vehicle.

Je
Review №19

Had to get a leak repaired in a tire. An hour and 45 minuets later finally finished. I left them my number to call but when I returned from getting a few items from the main store I found they hadnt started due to not finding my lug nut lock key. No phone call due to it not being local. No page over the intercom. Nothing. Never again will I shop here.

De
Review №20

The way I was treated, I feel like I was an unwanted customer. The employer there wanted to wait on another person to take my order instead of doing it himself which took almost an hour just to get the process done. If it wasnt for the fact that this Walmart was close to me, I wouldnt even go back to this Auto Care Center anymore.

Ro
Review №21

The auto care Manager Chris is the best at the Fredrick Blvd location.

Ry
Review №22

Got to the tire center at 8 a.m. when they opened. Had 2 tires installed on my truck in about 30 minutes. Great job team.!

Ry
Review №23

This is the most ghetto Walmart around lol always an interesting experience

De
Review №24

This location deserves a five-star cuz it has a variety of things and I recommend going there

Ce
Review №25

Good selection off goods great price on tires

Sa
Review №26

Asking the customer service

Er
Review №27

When I show up to pick up my car after an oil change, I don’t expect someone to be driving my car around Walmart at an inappropriate and unsafe speed. This is my car, not your car to play in. I am so mad at how disrespectful that is. Also, the hood was not closed all the way while you were joyriding so you could’ve shattered my windshield, broken my hood, and both hood struts.

An
Review №28

Customer service representative was very cordial.

Li
Review №29

Great prices on tires but cant believe just to put the tire on my rim they took two hours.this was in the morning didnt have much customers.wow and i had no choice but to wait😡

Ma
Review №30

Customer service is always bad and labor always takes longer than they estimate, but its pretty much the cheapest place you can go for routine maintenance. I hate it every time I have to go here, but I still do.

P
Review №31

Took longer then estimated and once I got my car back their was oil or grese all over my stearing wheel and door handle

Ji
Review №32

Friendly and courteous. Clean and organized.

Pe
Review №33

Nobody showed up for work. Wait time three hours third in line Really Walmart here some people who wants to work

An
Review №34

Terrible service, broken door! I came in during shift change and witness a customer being told to wait for the next rep because the rep helping her wanted to go on break.. in the middle of being help.. smh... the new rep was helpful but overwhelmed and cold because the door to the store is broken and wont slide close and it was 32 degrees outside.. however, my car battery was much cheaper here than advance auto! So I endured the cold and bad attitudes! Lol

N!
Review №35

I havent had any problems here. They are pretty good. Oil was changed and car vacuumed out.

Br
Review №36

Great customer service, great products at great prices

Mi
Review №37

The service was relatively fast, they were efficient and thorough with my tire service

Be
Review №38

She was of great help thank you jean.s

Jo
Review №39

They got good price and service on oil changes

Wi
Review №40

Get there at 7 in the morning and you will get fast service

JA
Review №41

Service was a little slow due a large crowd and they only had one person placing orders, but they got my car out quick . Tire service

Ti
Review №42

The guys do a good job in the tire center.

An
Review №43

Every time I go to this Autocare location and this lady is working I have terrible experience customer service should be number one if you dont enjoy your job and enjoy taking care of your customers find another job lady

Ve
Review №44

Great fast and friendly service.

Wi
Review №45

I enjoy my shopping experience here. I shop here often.

Ma
Review №46

Always get my oil changed there quick turnaround

Bl
Review №47

Ive called here multiple times to try an purchase tires. No answer on the phone and no msg either. Guess Ill go elsewhere to buy tires.

Ch
Review №48

Very good service power recommend it to anyone

rh
Review №49

Excellent place to have keys made

Je
Review №50

I really dont like the changes it seems like it make the line longer

Ra
Review №51

Always great service

Li
Review №52

Friendly, professional service that works quickly and with care!

Ri
Review №53

Great service and in a timely manner.

Ma
Review №54

Hard to get them to answer the phone, but they do great work

he
Review №55

I called there for a oil change 230 they told me they stop doing oil changes at 6 oclock I got there at 4 oclock and Chris told me he couldnt give me one. They sucks

Mi
Review №56

Usually too busy for staff on hand

Mi
Review №57

Great people and good service

Di
Review №58

Had a flat tire they fixed it right away, honest person who worked on my car, had a dead battery and after I bought it he put it in for free!

Ke
Review №59

Great customer service

Lo
Review №60

I go there to get my oil change!

Sh
Review №61

It was a lot of work to get out that store

Jo
Review №62

Told me I have An Oil Leak,But!Tech cant find it.

Ja
Review №63

Always great hospi

Lo
Review №64

Attendant was very helpful

Ta
Review №65

Nice and dependable.

Co
Review №66

The way this establishment is run is absolutely ridiculous.

Ke
Review №67

Couldnt get tire sensors reset!!!!

Be
Review №68

Great tire installation

Le
Review №69

Slow they need help on

St
Review №70

This auto center is very professional. I get my oil changed here. I have to say that theyWill also go about and beyond to help people.

Su
Review №71

Ok

Fr
Review №72

They overestimate the wait times.

Aa
Review №73

Always a wait

Ca
Review №74

Service stinks

Da
Review №75

Fast service

Va
Review №76

They was good

Na
Review №77

Just be patient

Wi
Review №78

None

Je
Review №79

Deal theft

Information
9 Photos
79 Comments
3.9 Rating
  • Address:1098 Frederick Blvd, Portsmouth, VA 23707, United States
  • Site:https://walmart.com/store/3831-portsmouth-va
  • Phone:+1 757-399-6215
Categories
  • Tire shop
  • Auto parts store
  • Car battery store
  • Oil change service
Working hours
  • Monday:12–6PM
  • Tuesday:12–6PM
  • Wednesday:12–6PM
  • Thursday:12–6PM
  • Friday:12–6PM
  • Saturday:12–6PM
  • Sunday:12–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:No
Planning
  • Quick visit:Yes
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