This store used to be the best one around. Hannah was one of the most helpful sales associates I’ve ever dealt with. The last couple times I’ve gone there, the new sales people are helpful in the same way it would have been helpful to give Anne Frank a set of drums for her birthday.Inattentive sales staff who give single word answers that offer zero solutions while staring blankly out the storefront windows make me want to buy those drums.

Richard was very helpful. He was very patient and kind and worked to find the best fit for service options and cell phones for my family. He was a pleasure to work with. Highly recommend this store.

Service was amazing. Representative was very attentive and did well connecting with his clients. He listened to our needs and didnt try to sell us something we didnt want/need. John Provost of Portsmouth NH AT&T store is great and I would go to him again for any phone needs. Thank you 😁

This was probably one of the best experiences I have had at an AT&T store! Anthony listened to everything I had to say and was very patient. He made sure I got what I wanted and needed out of a phone and a plan and he also made the experience great for my kid as well! I would definitely come back to this store!

All of the employees at the Portsmouth store for ATT we’re so very Helpful. Answered all my questions even the silly ones and Very Patient and kind. They did not rush through anything. Very pleased They all need a Rais.😊🤣

A great team approach. My consults,Mike and Dan were extraordinarily patient with this old fossil as well as informative. My go to for all things AT&T. Sorry guys, you won me.

A few months ago I worked with the former manager of this store to buy multiple phones for my business and was very pleased (put up a five star review that I have now taken down). Alas, there is a new manager James who didnt want to break a fingernail yesterday to help me with a minor accessory problem. Fortunately, I got great service at the Seabrook store - which is independent. My new go to.

Taylor and the Team at AT&T made my iPhone 12 purchase simple and easy!! I am not a tech savvy person and Taylor’s knowledge + exceptional customer service will have me returning to AT&T again. Thank you Taylor!!

So helpful! Fantastic service and extremely friendly. I can’t thank Daniel Vaughn enough for all of his help.

Just got my new iphone 12 at the Portsmouth AT&T store. So easy!!! Thanks so much Anthony -a very smooth and pleasant experience. Give that man a raise!

I was very pleased with the service I received from Anthony with the purchase of a new IPhone 12 and accessories. Thank you for a great experience.

Excellent service from Michael Rowe. He helped me get all issues solved and got me a better plan

Ben was amazing, patient and informative!! If you are older you may want to request him as he is ver patient and caring

Anthony has been exceptionally helpful. He helped us upgrade 3 phones and iPads. He made sure that we didn’t feel rushed while we discussing colors and sizes. I will definitely be coming back here when I need to upgrade again!!

Daniel at AT&T in Portsmouth, NH was efficient, business friendly and knew each product well that I needed. He installed two of the products onto the phones and set up the new phone. I was in and out of the store in less than 30 minutes. Despite these COVID times there were a good number of technicians available to help. Best...strict protocols were observed.

Mike C is not only an amazing human being but he’s patient and very knowledgeable. He took his time to make sure my phone plans were the best offer for each individual family member. If you need to see a customer service rep in person, go see make. He’ll keep you laughing and you’ll receive excellent customer service!!!!

Anthony was extremely helpful with the purchase of my new phone. He helped me find the best deal and fit for my lifestyle without being pushy. I also found him very personable and easy to talk to. Would definitely recommend him and services to others.

Ben was extremely helpful and patient. I showed up early for my appointment and was acknowledged and helped right away. I also appreciate his recommendations as I was a bit indecisive about which phone to buy.

Brook is a wonderful sales agent at ATT in Portsmouth! She guided me to a great decision, with the best, well thought out suggestions she could provide me. I was in there for 30mins, and she made the time super enjoyable as she was very personable! I’m excited to have my new phone, and it was the cherry on top to have a amazing experience getting it! Thank you!

Anthony was awesome! Very patient in explaining the ins and outs of the various plans. I especially appreciated that he didn’t do the ‘hard sell.’ You can’t go wrong asking for him when you visit the store.Update: I got my first bill since the plan changes and the monthly amount is slightly LESS than what Anthony presented. It was a very pleasant surprise.

Upgraded to new phone. Staff took the time to walk through all new options for plans to save the most money. Ended up saving money over old plan with a better phone and better plan.Happy with service!

The AT&T Portsmouth location has very professional and customer service minded agents.We worked with Hannah who offered a plethora of knowledge about phones and the capabilities the phones offered as well as the differences each type of phone offered.We were on the fence between an iPhone 11 and the new iPhone 12. After going over all the details and capabilities each phone had to offer we decided to go with two new iPhone 12s. Hannah was extremely helpful and the process of buying a phone at this location was so easy.Hannah keep the appropriate distance and made us feel save, yet we also felt connected as we discussed phones and how we would use the phones.If your looking to buy phones or the best technology devices todate, the Portsmouth NH AT&T store is the location I suggest you go to. Make sure you make an appointment to avoid lines and crowds.Thank you Hannah!Cynthia

Walked into Portsmouth AT&T with a phone issue and had the best customer service. Thank you Brandon!

JP was instrumental in resolving a major operational issue with my iPhone 11 Pro Max. With JP’s wealth of knowledge and expertise, he was able to fix the issue flawlessly and avoid any negative impact that I would have experienced not being able to communicate with others. It’s individuals like JP that make it a pleasure to do business with. Knowledge, experience, expertise, and personality are all positive qualities that make it a pleasure to do business with associates like JP at AT&T in Portsmouth, NH.

AT&T was super busy. We had to wait some time before being helped, but they made us know that we would be helped right away. The appointment was great, they helped us with everything, and the staff was very friendly! Great experience!!

Anthony F. was very helpful and informative with everything! Great experience and quick.

I bought a new I-pad. I was greeted warmly upon entering the store. Everyone had on masks, which I found reassuring. My usual salesperson, Maureen Lewis, was prompt to keep our scheduled appointment. Per usual, she was unfailingly personable, direct, and professional. The store was immaculate, and hand sanitizers and wipes were very visible throughout the store. Always a pleasure to shop this store- excellent staff, Maureen is the best!!! Five stars!

John helped explain phone jargon in a way I could understand. He found me great deals and discounts. He also told me about services I didn’t even know I had and nicely FaceTimed with my family to help explain services. Ask for him when you go. He’ll take care of you right.

The people have always been helpful.

Hi I had my visit today with the AT&T location down in Newington John the technician help me like never before I spent over an hour maybe an hour and a half on the chat line this morning and the folks were really good but what happened was coming in here my phone is back in order my watch is back in order I’m synced and everything is fine John’s a keeper please do not try to get rid of him OK take care and again thanks 1 million

Anthony is so helpful love him. Tu

Anthony was superb. Friendly and knowledgeable.

Have gotten my last 3 phones from this location. Always leave happy and satisfied. Highly recommend this store! Even drive up from stoneham ma every time

Immensely enjoyable phone purchase today, thanks to Mike! Apparently there are 3 Mikes, this Mike had a great mask with circles on it and glasses 🤓

The sales clerk and technician was fantastic. The manager was also fantastic to work with I would recommend anybody to come here and get their phone set up.

Friendly and efficient service

Updating my previous review because I need to be honest. I was asked by the employee processing my phone upgrade to do the review while I was waiting for him.After 2 months of waiting on a confirmation email about my trade in and upgrade I was told by customer service that my order is in limbo. The nice lady from the AT&T customer service line was puzzled because she saw no record of the transaction Michael “processed” while I was in store. My order was never actually placed. He charged me the upgrade/activation fee and added insurance plan for a phone he never actually ordered. I have been a loyal customer at this specific store since 2007 but I will no longer be giving them my business. This has nothing to do with covid delays are back orders. I called and spoke to a different salesman at that store a month after my purchase and was told they wouldn’t be able to help me and to just “wait it out.” I waited another month and didn’t see any order number or any information. After hours of waiting and speaking to several AT&T customer service reps they told me my order wasn’t in the system. So I’ve been waiting on an order that doesn’t exist. Neat, right?If you’d like to be charged for services or products you’ll never receive give them a try. If you want actual service and your order placed just do it yourself online or speak to AT&T over the phone.

Mike C. was terrific in helping us out choosing a new phone and getting us started ! He was very patient and professional ! Thank you so much again !!!

I dont write reviews as providing good customer service is expected. So when I received exceptional service I deiced to write a review. On top of this I have never had a good cell phone store experience (several different carriers). The friendliness, professionalism and knowledge of the person that help me was beyond great! Thanks!!!! In fact the entire team was very helpful and knowledgeable. I am very happy that I switched and that I randomly selected this store to work with. I would recommend switching to AT&T just to work with this store!

Have been a customer at this store for years. The staff is always so helpful and knowledgeable. I usually ask for John P who is THE BEST. Friendly, not easily flustered by un-tech savvy people like me!Go early, its always busy!

Great customer service John was absolutely fantastic! Manager mike was also very knowledgeable and friendly! 10/10 would recommend

I recently needed to go to AT&T in Portsmouth. The staff couldn’t have been more helpful! The place is spotless and is set up to protect everyone. It was a very pleasant experience! I highly recommend this store. Maureen was the sales person and she was awesome to deal with!!

Coming from mass, Verizon costumer for many years now it new costumer at at&t will see how the service satisfied us but over all Great store GREAT people to deal whit very friendly and helpful a BIG THANK YOU

After wandering into other AT&T stores and finding that there wasnt the device i wanted to see in stock or the sales reps were over the top or selling the product line instead of getting down to what was important to the customer, I was lucky enough to go to this location. They had everything in stock, took the time to listen and answer questions and transfer all the stuff as i was away and not heading to an area with cell service. It was an awesome experience for what had become an arduous task

Maureen was awesome!! She was patience and took the time to walk my husband through getting a new phone. She went above and beyond. Thank you so much!

Michael Rowe did a great job assisting me change from my iPhone XS Max to the new iPhone 12 pro he also installed my screen protector and and case and set up the new I watch he was an amazing sales person did not pressure or push the sale overall great experience

Had a great experience today at the Portsmouth att store. Tony was very friendly and helpful and well as the manager Mike. I normally hate buying new phones because of past experiences. This was great! Also had a little glitch in one of the phones when I got home. Had to go to the Sanford AT&T for help. Eric the manger there had me and out in less than 5 minutes.😁. He to was commendable!!

Mike C was the man, definitely an educated good dude made the hole experience stremless

Many thanks to Vito for getting me set up with AT&T TV and my new iPhone SE. The process was easy, helpful and educational.

John is amazing at his job! He is always friendly and a great help whenever we are in the store.

Tony is the man! Very quick precise and effective service... what more can you ask for?Cheers!

My sales rep was Michael Cruz. He waited on me when I entered the store. He helped me with my issue and I left happy. I will come back again.

John was amazing helping me get my mother onto my account and upgrading her phone along with mine and my daughters. He explained things clearly and put up/seemed to enjoy Our joking around lol

Extremely rude employee/management. We are done with this store.Had a wonderful experience at the Rochester store

Hannah is absolutely amazing and was incredibly patient and understanding. She took all the time I needed to resolve my complicated issue and never once made me feel that I was a burden to her. Would 110% recommend her to anyone that comes to the Portsmouth store.

Went to AT&T store to have iPhone updated, Brandon did an awesome job.

John was the absolute best !! We were in on 11/13 and he was super friendly and wicked funny ! I highly recommend this store for your att needs ! This has been our go store for the last year. We have never had this kind of customer service anywhere else.

Anthony Fiandaca got my mom all set up with her new phone and showed me how to add her to my account. Great help for 2 non-tech-saavy ladies. Will be back to talk AT&T TV soon!

Great service as always from Anthony- our go to for all things att

John Provost was the most help I have received since being a At&T and DirevtTV customer. Very funny and helpful. Full of experience and enjoyed him helping me find the best solution to my situation

Brandon was awesome. Everyone friendly; highly recommend!!!!❤️❤️

Mike was incredible with his service for me today!! Fast efficient personable professional and he made me feel at ease during a trying situation with my phone....Thank you Mike for your exceptional customer service.....I so appreciate what you did for me 👍🏻🙂

In the Brave New World we live in I would recommend just getting what you want online and not at this store. Historically I have always had great service here. I went to buy a screen protector for my phone to replace a broken one. The clerk that stands at the front was scared even having a customer in the store, kept me from entering and shopping even though I was wearing a mask as the sign outside requested. Then when I told him what I wanted he said I could get that online. I told him I’m standing here now and want to purchase what I came for. With great reluctance he went and got the screen protector, took him less than a minute after 5 minutes of not wanting to get it. Then when I asked if they could install it, so it would be done correctly he refused, claiming he did not feel comfortable doing that. Mind you a screen protector comes with an alcohol wipe and there was a large hand sanitizer bottle right next to him. Better off going online or a store that is not playing into the hysteria of COVID-19. Like I said, historically great store, last 3 upgrades done there, purchased my Apple Watch there, always with great customer service.

If I could give these guys zero stars I would, shady dealings. The manager was accusatory that my son had caused the defect in the brand new phone we received. They filed a $200 insurance claim on my account when we returned the defective phone and it was supposed to be a swap- did not bother to read account notes from the hour long phone call to AT&T the day before. I had an appointment so they knew we were coming because of defective phone. Made us wait 15 minutes with no explanation as to why. The sales person did not know how to use apple products. Worst experience ever. Will be looking for another provider.

I scheduled an appointment, they took me right away, resolved my problem in a timely manner.I was very happy when I left. I would of liked some time to for other questions to be answered, but I understand, business is conducted differently due to Covert 19

John was awesome at the AT&T in Portsmouth! Highly recommend. Great service!!!

Not one to complain but rep wasn’t attentive, and we had to go activate and data transfer ourselves. not sure what you’re paying the reps to do ahah

Great custom service by John! I’ll be a returning customer.

Thank you Vito for all your time with us in setting up our phones. We appreciate your help.

Service was very good, and provider was very patient and helpful.

John was awesome! He made it super easy to upgrade to a new phone and was funny, nice, and answered all my questions. Definitely going to request to see him next time. Thank you John!

Hanna the sales lady was extremely friendly and helpful. With the help of Mike the store manager allowed for an extremely wonderful client experience.

John at att is amazing!!!! Go see him we love him

Michael was great! Super efficient and helpful, quickly fixed my issue with my phone and sim card

5 stars, go here instead of online!

Great Customer service and very knowledgeable!

Great job!! Help with new cells and watch

My fiance and I have visited this location a few times since moving to the area. Each time we were promptly greeted, and our longest wait was maybe 3 minutes. We have worked with close to everyone there by now, and have found everyone to be knowledgable, friendly, and pretty stinkin funny. So if youre looking to upgrade, review your plan, or hey..just have a good time, I highly recommend this location (and give Scott a hard time, hes new...I kid...kinda).

Just walked outside from AT&T, the Gentleman, David had greeted me with much respect and had helped me set up a new SIM card so I can also have my old number back. I thought I was gonna have to get a new number but luckily David was able to help me out in a very professional manner. Much respect to him and I would recommend him to anyone who goes there. Thanks David!

If I could give a 0 stars I would. I went in to get a new phone and in the process, they lost all my pictures from the past 5 years. They claim it isn’t their responsibility and I signed the papers which is true but I trusted them after they said that is what they need to do. No apology or anything. All I’ve gotten from this store and the corporate office is “it’s not our problem” after being a Gold Rewards customer for years.

David Ware is the best. He not only helped me upgrade my phone, but he helped me understand my account features and billing, and then helped me save money. Oh, and he was FUN to talk to. I actually had an enjoyable experience and left a happier customer. Thank you David!

Outstanding customer support from Maureen Lewis. Thank you again!

Tony solved problems for us which others couldnt, for the longest time! Tony is worth his weight in gold!

Maureen was the best. We have been coming here for along time and will not go anywhere elseBob

Very professional, solved my problem quickly and courteously.

Hannah was great! She really helped us out and took her time

Wonderful, kind, service.

This morning I tried to go in for an in-store pick up after I receive the email that it was ready. There were two employees neither of which greeted me with a good morning and I’ll be right with you. I went over and sat down at the pick up desk and was ignored for almost 20 minutes. Even though my name was clearly on the board at the very top they would not of even known that because they never even addressed me. I believe the woman’s name is Kathy. It kind of makes sense, if they’re working on commissions why would they care about taking good care of the customers were there to pick up? I’ll take my $3000 a year to Verizon thank you very much. Not that I don’t like AT&T is a company but if this is the kind of customer service they’re putting out they don’t deserve my business

LONG TIME LOYAL ATT CUSTOMER WITH A BILL OVER $400 A MONTH. WENT THERE TO UPGRADE MY PHONE AND DIDNT GET THE TREATMENT I EXPECTED. UNFORTUNATE I WORK TILL 7 PM AND WAS ONLY ABLE TO GET THERE 7:30. FIRST THING I HEARD AFTER HOW CAN I HELP YOU WAS WE CLOSE IN 20 MINUTES OR SO.GOT MY S10+ AND THE CHERRY ON THE CAKE WAS WHEN TAYLOR TOLD ME THAT SHE WOULDNT HAVE TIME TO HELP ME WITH MY PHONE BUT I COULD COME BACK IF I WANT OR I COULD JUST DO MYSELF. FELT VERY RUSHED AND I JUST THINK IF A VALUED CUSTOMER WALKS IN MY STORE 5 MINUTES BEFORE CLOSING TIME, HE DESERVES THE SAME LEVEL OF ATTENTION OF THE FIRST CUSTOMER OF THE DAY. VERY DISAPPOINTED.

HANNAH IS MY FAVORITE! SHES MY FAVORITE ASSOCIATE! SO HELPFUL

I was sold the wrong charger

They only carry top line newest model in stock I need to have my phone replaced

Maureen is amazing! Thank you all your help with our new plan!

I worked with Hannah who was amazing! She is very personable and knowledgeable. She is a true professional and goes above and beyond. Make sure you request to work with her.

Great experience wonderful women with customer service

I gave a star only because I had to to be able to rate. I was not greeted no one spoke to me in the 30 minutes that I was there trying to get help. 6 people who worked there were in the store 4 of them were not doing anything and yet I was still not helped.

Best experience I’ve had in a long time at a phone store. Friendly people and so full of knowledge I can’t believe the amount of help I’ve gotten tonight.

David is great!

Abysmal customer service. There are a few good people working here, but the rest are useless, and will not go out of their way to help you, or even smile. You’d be better off going to any other AT&T store.

John was awesome to work with and would come back again and ask for him to help us out. Gary