The absolutely best service I have ever received. Joel was so helpful and kind and not only made my computer better but also my day. Unbelievably tech savvy and super fast. Thank you so much I’ll definitely be back!

The employees were very friendly and helpful. I was referred to by name, in a non pretentious way, my problem was addressed quickly and professionally. There was absolutely no pressure into buying a newer phone or any BS about how it’s impossible to get parts for it. I I ever have problems with my I phone or am looking to purchase one, this will be my first and probably only stop. Thank you to everyone in the store.

I cant say enough good things about Mac Edge. The staff is all incredible kind, knowledgeable and wonderful to deal with. They explain everything, are very patient with even the most frazzled customers. They have fixed for me everything from broken screens on my ipad to issues with my phone and my macbooks. Highly recommend!

I am so impressed with MacEdge. I brought my iPad in because it would not boot up, and thought that it was a goner. Matt, Joel and Brett did not give up on it and the final thing that Joel tried, got it working. I was figuring I was going to be buying a new one, but they got this one going. I HIGHLY recommend MacEdge. Also since I was there for about an hour, I watched their interactions with all the customers. No question, or problem was too big or too small. They are a young group, very tech savvy but able to talk to customers at their level. Thank you so much.

The MacEdge team has great experience and are able to come up with effective solutions that put the clients first. By working with Matt Dydo, it was obvious that he knew a lot about Apple products and could help us tremendously. The service was exceptional and their work should be considered.

Firstly, they successfully fixed my machine in a reasonable amount of time. They did, however, crack my screen in the process. They also have a strange aversion to the phone. I.E. they dont pick up if you call and they dont call to notify you when works is complete. Easy to locate and plenty of parking, which is nice.

The gentleman who helped me was amazing. This was high end service with extraordinary patience and so much kindness. This is now my computer store! I am a customer for life after that rock star service. I highly recommend MacEdge!

Great group of guys who all put full effort into dealing with my very annoying tech problem. When they could have easily given up they kept trying many different approchaes and figured it out!! Come see these guys if you drop your phone in toilet or for any tech reason :)

When my iMac suddenly refused to boot up after installing a security update, Apple US Support gave me the option of getting it serviced at an Apple Store, or at a locally run Apple Premiere Partner in Portsmouth NH. Figured I’d skip the zoo at the Apple Store and try MacEdge instead. Great Call! It was immediately evident it’s a place where you’re a Name and not a Number. Not only did Matt and Joel clearly know their stuff but the shop is well-organized and a pleasure to be in. They were able to diagnose and resolve the issue on the spot (Eureka!), and then went above and beyond to assess not just what occurred but what likely caused it. You can tell in an instant when people take pride in their work, and these guys go the extra mile to ensure that they resolve things to one’s satisfaction. Now that I know about MacEdge, I won’t hesitate to stop back for gear or servicing. Top notch in every respect, and highly recommended.

Had a great experience with a repair on my MBP. The had an appointment available right away, great communication, parts were ordered quickly, the repair was done perfectly, and I had my laptop back in just over 24 hours. Great communication through the whole process. They also had a ton of accessories available for all Apple products in stock!

Had a really complicated issue, went into the shop to buy a new laptop but they figured out a way to fix mine instead of making me pay for a new one. Did everything they could to restore the data on my laptop! Such kind people and they really care for their customers!! Very happy with my experience and highly recommend them instead of going to the Apple Store!

This place is phenomenal. I met with Joel and Brett this morning after waking up to see my mac had a s/w problem that would potentially keep me from meeting an urgent client deadline. These guys were the best. They explained everything clearly, concisely, and they didnt talk down to me for what I didnt know. The place was organized, clean, professional, convenient and services were affordable. As I told them, I woke up thinking this was my unlucky day, but it was anything but as I finally found a local business that could serve my technology needs..particularly great for we baby boomers who have had to teach ourselves and while weve learned a lot, there are gaps in our knowledge that they can readily help us with ...The best!!!!!!!

I stopped into Mac Edge yesterday day to purchase an iPad and the pencil accessory The staff was great in helping me set it up and give me a tutorial as to how to use the pencil. While I was there, I witnessed several other customers coming in with various questions and concerns. Whatever the issue, the staff was incredibly helpful and patient, professional and friendly. This is the value of shopping local. If you are in need of any new Apple products or have issues with your existing devices, I would highly recommend MacEdge.Teresa

Me and my sister biked here and they were so nice and fun and it was very quick.

Joel helped me bring my phone back to life and is a friendly, funny guy. Highly recommend this place for repairs and will be bringing my laptop into them for data recovery, which is 5x expensive elsewhere.

The employees are extremely helpful and will always steer you in the right direction when it comes to picking out the best products! I had no idea what I was looking for. I told the gentleman that I was going to be a first year college student and he picked out the perfect Mac for me. I love it! Thanks to all the employees at MacEdge, you guys are the best!

Shattered my iPhone screen and brought it in for repair. The entire staff, but especially Matt, were so knowledgeable and helpful. Will definitely be doing more business with them in the future.

Very pleased with the service and knowledge of those who waited on me. As a vacationer from out of state, trying to find service or even the ability to buy a MAC during these times is a challenge. Between Matt and Owen (they rock!) they were able to help me troubleshoot and get my Laptop free from clutter so I could actually use it the remainder of my vacation without making a desperate purchase. My husband was thrilled! Not only that, the counsel I received for the purchase of my eventual upgrade was invaluable. Great service!

Very good help with everything that I needed them to do for me. Thanks again for the young man who helped me carry out my ipad to my car .Very thankful for that.

These guys are great! After a bad experience at an Apple store, I started going to MacEdge. Since then, theyre the only store and people I trust to help me with my Apple products. They helped me chose products that worked for me and listened to my needs. These guys always go above and beyond when it comes to fixing something that may be broken or helping me with a simple task. Their service fixes are fast- they were able to fix my Mac in two weeks before I left for school with plenty of time. I feel confident that my needs are met and that I am a valued customer. I will keep giving this store my business for as long as I can. I couldnt imagine going anywhere else for all my Apple needs!

These guys are great! They went above and beyond helping me out the other day when I needed my iPhone screen fixed quickly. All in all, this felt as professional as any official Apple Store but better, since it came with a friendly neighborhood vibe; they cared about me and not just my wallet! If you need something fixed in the Seacoast area, or even greater New England (it’s worth the drive), book an appointment with Mac Edge!

Big thanks to the guys at MacEdge, who were able to fix my iPod today! I was able to get an appointment same day and was out of the store quickly. They do a great job handling safety precautions, etc. highly recommend!

I had an excellent experience at Mac Edge. The folks were professional, knowledgeable and super efficient. They not only saved my device and the ever-important Minecraft worlds, but found and eliminated a stubborn virus! They took social distancing seriously and I felt comfortable there. Id definitely recommend them for all of your Apple needs.

Every time I have been to MacEge, I have found the staff extremely professional, knowledgeable and helpful.I highly recommend them for your apple needs.

This store is the best! The staff are very knowledgeable and friendly. The service is fairly priced and completed in a timely manner... on schedule as promised. The store is conveniently located near Rte 95... No reason to go anywhere else for your Apple products or service.

I just visited MacEdge this afternoon to fix a problem with my iPad. The staff was very professional and knowledgeable. They were able to get my iPad up and working right there without any further problems. I would enthusiastically recommend them to anyone with an Apple issue.

Great service and the workers were really nice! The wait wasn’t as long as expected and they mandated and reinforced mask wearing and social distancing. Thanks for caring about your customers. 😊

Matt Dydo helped me today and yesterday. He was kind and informative. He let me know what I needed to do on my end and then when I came back he was able to quickly fix the issue. Thanks Matt!

Got connected to MacEdge through Apple Service. Set up a phone repair appointment through Apple. Totally seamless.Decided I’d call in advance to make sure I had everything I needed for my appointment. The person I spoke with had answers to every question and gave me all the information I needed to ensure a successful repair. He even checked to make sure they had the exact right parts in stock.When I went in for my appointment, it was very smooth. Friendly and helpful service.My phone was repaired and I’m back in business!I could not be happier with the experience and treatment I received at MacEdge. Thank you.

After exploring several other options, we finally selected MacEdge in Portsmouth to repair the water damage to my sons one month old MacBook Pro. You will not find a more knowledgeable and friendly team anywhere. They take their Covid-19 protocols seriously, which is comforting. And did I mention they saved me a ton of $$$ ? Once you try MacEdge, you will never go anywhere else for your Apple needs.

Unfortunately there was a miscommunication regarding the price of a laptop screen repair these guys did for me—just one of those ill-fated best-intentioned conversations where I thought A was said & the salesperson thought B was said. After I got the bill & expressed surprise & confusion, the sales staff quickly connected me with a manager & he refunded me the difference in good faith. The repair itself was super quick & my new laptop screen is working perfectly so far (knock on wood). My only advice is to take extra care to understand how the standard service fee contributes to (or doesnt contribute to) the overall cost of a repair; the pricing is a bit different than an Apple store—even though genius bar appointments are booked at this location via the Apple website.

They are always nice and very helpful. Great store.

I had a Great experience during their first week of sales by appointment after the lockdown. They welcomed me in right on time, knew exactly what I was there for from my online appointment sign up, and they had exactly what I needed for my two kids. They were very knowledgeable about the products I was buying and gave me some excellent advice for using art programs we planned to buy. They wore masks and practiced social distancing. Very professional! I will use them again!

Joel did a fabulous job explaining what was happening with our Macs and how to resolve the issue. He also saved us a boatload of money by not selling a service we didn’t need and could do ourselves. As a certified Mac Service and sales provider they had more knowledge than Best Buy and comparable knowledge to the Apple Store but right here in Portsmouth! They also have the best customer service in town and appear to really enjoy their jobs. Joel and Jason are super nice humans who are interested in helping other humans be fully functioning in computer literacy. Nice way to support a local business while getting great service!

MacEdge is THE BEST!! Jason and the team at MacEdge have helped me on a number of occasions with multiple computer and iPhone issues plus purchases. Their knowledge and passion behind all Mac products and friendly customer service is evident the moment you walk through the doors. An intimate shop along the NH Seacoast with a premier team of experts that feels like home. No longer do I stress when it comes to electronics thanks to MacEdge!!

Best sales & service team!

MacEdge is fabulous! We’ve purchased Apple products from them and they’ve never tried to oversell. And we’ve used them often when we need some help. They are welcoming and fun. And they are truly experts at what they do. I’d give them 10 stars if I could!

MacEdge is our goto for computer needs and screen repairs. They are a huge supporter of the local community, knowledgeable, and a pleasure to work with!

My 5 year old MacBook Pro started having major issues basically rendering it unusable. After opening the 3rd or 4th Safari tab it would hang requiring a reboot and at times a Force Quit. I’ve been in software for 24 years and feel I’m qualified to express an opinion for technical support.At first, I thought it was my WiFi internet speed. I upgraded to Xfinity X1 Triple Play. After the upgrade, I constantly get 600 to 700 Mbps download. Yet, the MacBook still hung. Off to MacEdge in Portsmouth I went where I had the good fortune to meet Joel!I described the symptoms and he was able in short order to replicate the problem. We both agreed it was either hardware or software. On the spot, I purchased a new 15” MacBook 2.3 GHz Intel Core i9 the fastest he had. I left it overnight for Joel to port the settings and data. The next day I brought it home and much to my dismay, it did the same thing.I brought it back to Joel. We agreed the issue was software or a configuration setting. He informed me Mac’s create two separate pools for configurations. One for documents and one for OS/User settings. He backed up the new MacBook, wiped it clean and the reinstalled Mojave. Then he created a test running streaming media from 7 Safari tabs that never blinked for hours. He then copied back down my documents and ran the test again which was successful. That told him there was a bad user setting. Therefore, he manually configured the basic user settings I needed by hand. Again, the streaming test was a success.I couldn’t be happier with Joel’s troubleshooting skills and persistence to get to the root cause of the problem. I absolutely love my new MacBook Pro. The Retina display is stunning and the device screams performance wise. If you have a Mac problem, you’d be a fool to take it anywhere else other than MacEdge in Portsmouth.Thanks Joel, ~ Matthew Teborek

So appreciative. This is one of the only stores still open for a ways around and they’re doing a great job staying friendly, calm and meticulous about social distancing despite being inundated with customers right now.My computer stopped working halfway through an important work day and they helped me get it back up and running and didn’t even charge me for the help.Thanks for being there!

Excellent assistance - knowledgeable staff - patient and friendly. Thank you to Matt, Joel and Owen for taking the time to make it right❤️

I came in at 5:45 to get a new battery. Was told I need to leave my phone 2 hours for service. I explained I work too far away to do that during their hours. Joel, who is — THE MAN — told me he could change it right away! Here it is at 6:17 and I have my phone and my new battery. This place has superior service! Come in for all your Apple needs! ⭐️⭐️⭐️⭐️⭐️

The Staff at MacEdge is knowledgeable, friendly, professional and excellent customer service! Joel was very patient and thorough through the entire process of resolving and restoring our iMac and photos from my wifes iPhone. We are so grateful and HIGHLY recommend MacEdge! Thank you Joel! Thank you MacEdge. We have our surf photos back ;-)

Fantastic, comfortable support ;)

Outstanding! never ever any reason to fight the crowds at Apple Stores. These guys are so smart, so helpful, polite, and just the best. NO Wait usually, and I will nowhere for all my Apple .GREAT Chinese restaurant next door, makes it a great day!

Great, helpful service. It was quick and immediately fixed the problem. Im glad to know MacEdge is there to help.

4/15/20 update: Apple fixed the computer at no charge. The turnaround time, from me receiving the box to Apple shipping the repaired computer, is within 24 hours; exhibit A of exemplary effort and customer service. Don’t bother with MacEdge.I was referred by Apple to have my display issue analyzed. I came in 4/13/2020 at 11:10am after setting up an appointment. The employee asked if the computer was covered under Apple Care and I said no as I was not aware until after the visit that it, indeed, was. He inspected the nick at the corner of the laptop and went to the back room -- came out approximately 5 minutes later to inform me that my coverage is nullified due to the external damage even though the issue appears to be an Apple manufacturer issue, and that the repair would cost me $600. I Visited Experimax, where I purchased the laptop originally, and the employee there informed me of my Apple Care coverage and instructed to directly contact Apple regarding the issue as the display is a wiring (manufacturer) issue, as exhibited by the intermittent appearance of horizontal lines. I called MacEdge to ask whether the computer can be fixed at no charge, as it is covered AND the matter regards a manufacturer issue, and they again dismissed the idea with the excuse of the external damage nullifying the warranty coverage. How do you know the issue is related to the external damage if you never inspected its internal system?I resorted to contacting Apple, and they happily opened a repair case and will be sending a box to ship my laptop in and have it analyzed. They informed me of the possible financial implications in the case that the damage is due to an accident, and that it would be free of charge if they find that it is a manufacturer issue. All done within 5 minutes. I dont understand why MacEdge, an authorized Apple service provider, couldnt take maybe 30 minutes out of their day to disassemble the laptop to analyze it properly. A disgrace. Apple should consider customer service training for these employees as well. I would recommend doing business directly with Apple.

Wonderful experience with Matt who not only fixed the Malware on my Mac but also explained what I was doing wrong not only with my Mac but my I Phone as well. Consequently because of his expertise, I will not have to invest in another I Phone & now have everything working together properly. Mac Edge has been fabulous for all of my needs and have always gone above and beyond. These guys are great & I highly recommend them for all your Mac needs.

Great experience at Mac Edge. Matt took great care of my computer and helped me understand how to better improve performance in the future.

Every time I make a service appointment at MacEdge in Portsmouth, NH, the team there is excellent. They are good listeners, thorough in the diagnostic process and whats more get the solution right every time, in less time than I was expecting. Very happy to recommend MacEdge!

Terrible experience my Wife Went there for a simple charge port replacement And they told her it needed a full diagnoses and was not charger port an was not worth Fixing would cost 200 + dollars after She drove there with are two twin Infants and three year old daughter an hour away we did not drop off to be fixed and I brought to a local store who fixed charge port for $45 and now the iPad works perfect been trying to get a hold of someone so they would explain why they told my wife that left several messages and still haven’t heard from themDon’t go there terrible scam artist

Wonderful team. I had no idea they function as an Apple store right here in Portsmouth. Within 10 minutes fixed my computer. And I had brought it somewhere else the day before. They could not fix it and charged $75. Excellent service by these guys. Will be back to buy all our Apple products in the future and bring all back for services. Highly recommend!

These guys are awesome at MacEdge!! Jason took care of my battery issues and malicious malware that was slowing my Mac down with ease. They are great to work with and have an awesome attitude. Makes computer havoc a pleasant experience!Chris

The MacEdge crew did a fantastic job repairing my MacMini. Despite an influx of business from Apple stores being closed during quarantine, I got very fast service in both the diagnostic side and actual repair side of things. Now Ive got a screamingly healthy MacMini thats ready for many more years of service.Id also like to give them credit for having excellent COVID precautions- requiring an appointment for anything other than a repair pick-up, clearly marked six foot spacing and clear lines for everything. The staff are clearly doing a killer job despite extra stress and hassle from all these changes. NICE JOB, FOLKS!

My Dad has two i pads that he locks up all the time (he is 88 so he get a pass). I took them down to MacEdge and the guys were very help full and unlocked both tablets and remove the opening security (we dont need it) to make it easier for Dad to operate. While I was there they helped me with some questions regarding the tablets and turned me on to some great information about apple products that I didnt know. My dad and I were so impressed we purchased a laptop to go with the tablets. Great place, awesome service, would not hesitate to go back, truly 5 star service.

Highly recommend MacEdge! Couldn’t ask for better service than MacEdge provides. They are consistently professional, courteous, and positive about resolving issues that I have had with my laptop. They saved my laptop from some malware that I was unaware of too. Bottom line, they want customers to leave happy, and I was that happy customer again today!

Outside of an Apple store (which is an hour away from me), Mac Edge is the ONLY place that I trust to do work on my Macbooks & other Apple stuff. This team knows more on a technical level, as well as Apple hard/software tribal knowledge than anyone else that Ive worked with. Even given the COVID situation, they were able to multitask with me on short notice, while taking care of some other customers in order to help get my Macbook working properly. Matt, Joel, and the rest of the team are simply the best around in their line of work.

After an unresolved issue with my MacBook memory and calls with Apple and Geek squad at Best Buy, Macedge tech Jason was able to resolve the problem in just a few minutes. I was shocked to find out that after months of all of the Apple stores being closed during Covid, but Macedge was open for months taking all of the necessary precautions of an essential business and helping nearly 40 people a day resolve their computer and technical issues so that we can all work from home. Everyone at the desk at Macedge was curtious, insightful and safe. I can’t begin to imagine all the work they have done over the last four months. Thank you!

My iPhone 7 was acting strange, not only did MacEdge perform the diagnostics for free but they were accommodating, helpful and kind. They understood that i am not a tech savvy person and i felt supported in the process. They explained things to me in clear language but also with humor. Not only was my repair done in a timely fashion (1 week earlier than expected) they also had available a loner phone for me to use so that my life was of minimal disruption. Thank you MacEdge. I highly recommend and will use them again.

5 star review for sure.Matt is great, helped get our company 3 Macs in a very short window. All 3 machines working perfectly!Thanks Matt!

Went to MacEdge for a quick estimate of an unresponsive space bar. The staff were helpful, unassuming, and of course knowledgeable and thorough. Good turn around time as well! Will absolutely recommend to others.

Jason Landry was very helpful and a pleasure to deal with.

At the Mac edge store in Portsmith New Hampshire, the sales associate and tech troubleshooting were excellent. They are efficient and honest. I will come back again and recommend them to my friends and family

I went in with a dead phone, mostly concerned about if all my photos were lost. The guy there told me there was no way of knowing and I had to go the apple store an hour away. I asked for an address to be written down (since I have a broken iPhone) and he was very bothered by the request. Later I tried calling my regular store in MA- they told me exactly how to see if my info was baked up. It took 2 seconds and could have saved me hours of driving and stress

Came into MacEdge with issues with my MacBook Air. The technician with his magic hands fixed this issues. Every time I come to MacEdge I get wonderful service. I have no complaints! I highly recommend MacEdge.

These days, heroes come in all kinds of unexpected forms. When my 2019 MacBook stopped working mid-pandemic, AppleCare sucked me into a 2-week vortex of chasing down a shipping box that would never arrive. Enter MacEdge. Not only did they accept my computer for repair almost immediately, their caring team made special arrangements to accept it due to someone in my bubble being high-risk. This is not the first time MacEdge has come to my rescue. Over the years, they addressed and improved my 2008 MacBook multiple times. A year ago, I took them up on their suggestion to upgrade my 2008 MacBook to a solid state drive--a move which improved its speed and functionality so much, it supercedes the abilities of a friends 2011 borrowed MacBook. I had intended to use the borrowed 2011 while I waited out the repair of my 2019 Mac--but their improvements to my 2008 made that machine the hands-down winner, allowing me to continue working...and write this long-overdue review. Jason, Joel and the whole MacEdge crew are incredibly knowledgeable, kind, helpful, and have never let me down. Im so grateful to them for all they have done, and are doing--especially during the wildness of the pandemic--to keep us all digitally connected. They are my first choice over any Apple store any day. I cant recommend MacEdge highly enough.

Matt was a rock star and made it painless to switch from a horrible carrier that rhymes with Aye Tea and Tea and do it on 4 new iPhone Cr’s. The entire gang at MacEdge is excellent. Easily the best at what they do. Top notch service and products.

If I could give these folks more than 5 stars I would! I am a former Disney Creative, I am well versed in the power of guest service, and so is the team at MacEdge! I went in because the refurbished Mac Probook I’d purchased from a competitors store never worked properly. They diagnosed the issue, gave me really good advice and offered alternative solutions. Yo be honest, I was in the store for about 20 minutes and they were slammed, they helped everyone quickly and courteously!!!! Big win, go no place else for your MAC needs!

Great service. They really make sure that you get what you need. Went in there to help my boyfriends father get an iPhone. Left with the right iPhone for him. He didn’t need anything powerful just something he could see and basic enough for him to use. They helped guide us through the process. This was the most comfortable iPhone sales process I have been through.

My experience with MacEdge was awful! I had set up an appointment to get my phone screen replaced. The website showed me an estimated time of 15 mins for the service. I planned my whole day at work based on this. But when I got there, the service guy told me that it was just the check-in time. And told me it would take another 2 hours to fix the issue. So here’s an advice, fix your website so that the customers are aware of what they’re in for. Second, the check in time was more like 40 mins and not 15. You guys need to have a dedicated person at the phone. I probably had to wait thru 5-6 phone calls during my check-in time!

MacEdge is a sponsor of our theater and we cant thank them enough for supporting arts in our community. Not only do they provide us high quality product that all of our staff use, but their tech support has gotten us out of many binds. They are smart, attentive, friendly, and I cant recommend them enough. Thanks to all at MacEdge!

The guys over at MacEdge are very professional, kind, and willing to help. I had a great experience with them on a MacBook pro repair and will definitely return to them if I have any issues with Apple products in the future - special thanks to Joel and Matt especially for their help with this issue. You guys rock!

Jason and Joel diagnosed and fixed my iPad problem in record time! The hours I spent googling and trying to fix the problem myself were a waste of time. Would highly recommend these guys. The location is easily accessible, clean and well organized. They also had a cable that I had not been able to find anywhere. I’ll buy my next device here (and you should, too.)

I had a malware issue that I brought to Mac Edge for assistance on. Mark assisted me at the counter and fixed the issue for FREE! No really, for free. They have a 10 minuet no charge policy for walk in help and even though my issue went a little over the timeline Mark shook my hand and asked for future business if I was so inclined. Mac Edge can count on my return for assistance, hardware and all the doodads you could ever need!Well done!

Consistently outstanding! Friendly, knowledgeable and professional. Excellent service done right the first time every time. MacEdge is the best!

I called Mac Edge with a problem and they told me to come right in. In less than half an hour, my malware problem was resolved, I learned how to better manage my files and back-ups, and had all my questions answered by Jason. The employees are highly-skilled, friendly, knowledgeable and patient. I highly recommend Mac Edge. I have used them previously for purchases and repairs and Im always happy with their services and staff!

Whenever I have a problem, I go to MacEdge. Ive been 3 times and everytime they helped solve a problem which was complex to me but simple for them. Most things I had tried for at least a few days to look on youtube or google for solutions, and they literally took 15 minutes or less... I would have gladly paid for their work, however they did not charge me for any of the visits. I didnt have to schedule an appt, and the wait was minimal and my problem solved... please go spend some money with them so they can continue to offer their brains when needed... I know I will always look to buy there before looking at other options...

I used to think this store had a lot to offer, and while they may have a menu of capabilities for Mac owners, they have a serious frontline issue. My wife and I went in today for some work on her MacBook Pro, which is an important element of her privately owned company. Fortunately, the smart quiet guy was working out back and was able to offer help without an attitude. Unfortunatley, they had the worst front counter help sitting on the left(5/11/20 for reference). His demeanor with customers parallels a root canal, clearly not happy working in his role. He didn’t display enough knowledge to warrant this and shouldn’t be the first face of MacEdge when you walk in, COVID or not. In fact, this isn’t the first level of distaste left from a visit here, after his condescending attitude provided to my daughter and mother-in-law back in December. This visit was enough to make me sort out other avenues for Apple help moving forward. Maybe hire some Apple store employees with better customer service training.

Joel solved my problem immediately! Everyone was friendly and they got me in and out quickly and with good cheer. They were playing awesome music, too, which was a bonus. MacEdge rocks.

MacEdge has kept my Mac running great well beyond its shelf life. Staff is knowledgable, friendly, and generous. Give em some love.

I had a MacBook Air that was damaged. The employee was up front and told me the cost to repair would be around the same as a new lap top. Was able to walk away with a new one. Thank you!

Came into Mac Edge with my daughters laptop that had a virus and they took care of it quickly and didn’t charge a fee. These guys are awesome!

Great service, great atmosphere, wonderful employees, phenomenal owner. These idiots with their one star reviews aren’t happy with their own lives so take it out on nice folks. Grow up.

Came in with my sons iPhone, Jason took care of us. Service was quick, efficient and excellent.Highly recommend MacEdge

Super patient, kind employees and a no pressure atmosphere. Helped me with all my Verizon and Apple needs, a two in one store! Convenient service and location.

Great team, excellent service.

Excellent service from Dylan,he wasted no time in finding the problem / ordering a new phone and having everything installed as promised.Good to know there is a MacEdge close by that services Apple products,Thanks again Dylan

Bought a MacBook Pro and an iPhone X from here. Excellent service and friendly, outstanding Apple specialists. Not only were my sales pleasant but they have provided me valuable aftersales support countless times

Brought my phone in for a new display and they fixed it they same day so incredibly quickly! Thank you macedge you guys are awesome!!!

Matt Dydo was incredibly helpful, as everyone is at MacEdge whenever we have phone or computer needs. Thanks Matt, for your tremendous help and expertise!

Great people. Fixed my iPad super fast. Thank you again!

Very quick service, service was excellent. Dylan and Jason were engaged and attentive in troubleshooting my iPhone 4s and iPhone SE.

I had a spinning wheel of death issue on my MAC and Jason Landry was there to greet me. He find that I had clutter on my MacBook Pro that was slowing things down. He spent a good deal of time with me and took care of the problem for me. He was courteous, and displayed professional service all the time I was there. He did this and when I asked how much I owed him, he said youre all set.. no charge. I will forever be a customer. Thanks Jason!

My MacBook had a virus (or two) and I needed it fixed quickly for work. I brought it in and within 10 minutes Joel had all the viruses cleared out and my settings back to normal. Not only was the service fast and friendly, but my MacBook is working perfectly now! Thanks MacEdge!

Great Experience! Staff is kind, helpful and knowledgeable!

Save your time, save your money and go see Joel and Jason for all apple needs. They were amazing!

MacEdge was super awesome! Joel and Jason were very friendly and fixed my problem that had a simple fix! Will definitely be back if any other problems come up! Thank You!!

I like to shop locally whenever I can. I also appreciate great customer service. Ill be buying all my Apple gear at MacEdge in Portsmouth from now on because they check both these boxes.

Went into MacEdge with an issue with my phone and Joel helped me out right away. I was in and out with a fixed phone. Awesome experience!!

Employees were knowledgeable about my Iphone 7 Issue. Unfortunately, my Iphone had to be sent back to Apple which was a downer, but they had an Iphone 7 loaner phone which the Apple Store nor Best buy can offer. This is/was obviously a Huge plus. As long as my phone was in for repair I was able to use the loaner for free. Another huge plus was that I didnt have to schedule a genius bar appointment just to find out what was wrong then only to be told they couldnt fix it. Mac edge had walk in service solution plus same day appointments for more complex issues. Will definitely be using them in the future not only for Phone fixes but Phone, watch, laptop, etc, Merchandise.