If I could rate more than 5 stars, I would.I was interested in trading in my old 2012 Dodge for a newer car and went to Fred Anderson Toyota because my sales person, Chris Paine, came into my store to buy some of my products! He proudly wore his Toyota name tag and we got to talking. He was laid back, passionate, and super friendly. Met him at Fred Anderson Toyota after my shift and he made the process incredibly natural and easy. He didnt make me feel pressured into purchasing a new car but instead gave me a lot of great information. He worked with my budget, was incredibly knowledgeable, and even spoke with me about things outside of cars. He was super relatable.Even the people who werent directly working with me (other sales reps, the receptionist, those in financing) were so nice and so welcoming.Im proud to say Im now the proud owner of a 2022 Toyota Corolla!Will definitely recommend Fred Anderson Toyota to anyone and everyone!

Updated Review: 9/7Brought our car in that very same afternoon and the service director, Shawn, personally greeted me. He made sure the issue was fixed. When I picked up the car, he offered me a complimentary detailing on next visit —but most importantly, he was sincere and apologetic and the car and car engine was clean! We appreciate the prompt gesture to make this right. Thank you for taking care of your clients!————————————Went there for service on 8/23 and they didn’t put the engine oil cap back properly. Had to find out today with a strong odor from our vents and white smoke coming out of our hood while driving. When we opened the hood this is what it looked like!

I wanted to leave a review for Sales and one for Parts but I guess I cant do that. I had a great experience with Duane in sales and for anyone looking for a new Toyota I recommend Fred Anderson Raleigh and call Duane!I bought a new Tacoma last week and have been working on updating wheels and emblems. Ive been in Parts a couple of times and they seemed like they were interested in doing business with me. Today a guy seemed genuinely interested in finding and making sure I had the right pieces. The first purchase was wheels so it makes sense to buy those locally to avoid shipping but my experience made it much more likely that Ill shop locally with them in the future instead of a big online store.

Fred Anderson is the best place to buy a Toyota! Very friendly, fair pricing, free oil changes for life. I’ve bought three new cars from Carl Anderson. He’s thorough, kind, and extremely professional. Thank you Carl & Fred Anderson for such wonderful experiences!

Great experience. Michael lee is a great sales person very knowledgeable and very honest. We have bought 14 vehicles from Michael through the years and we’re always very happy with his service. Great job Mike 👏👏👏

I purchased a new Sienna on October 1, 2021, because our family needed a wheelchair accessible vehicle. I chose Fred Anderson Toyota because this location services my current car, and I have been pleased with the service department. Carlos D was the salesperson, and he provided excellent customer service. Even when I did not speak to Carlos directly, the sales team was consistently efficient and helpful. My disappointment stems from the financial aspects of the purchase. Due to time constraints, I opted to trade in a well-maintained 2002 BMW 530i with 60K miles and some cosmetic damage - only to receive a credit of $500. I also felt rushed through the financial and contractual paperwork; in fact, I did not receive explanations for every service contract added to the final bill. Furthermore, while we were signing multiple documents, the signatory stated: The best thing about the pandemic? It got rid of all the tire kickers - you know, the people who kick the tires and dont end up buying. As a nurse, I disagree - and submit that during times of adversity, a business may be judged by whether it takes care of its customers or takes advantage of them.

Alfredo Garcia is a nice and knowledgeable sales person there in Fred Anderson Toyota, Raleigh. He is calm and very polite and easy to work with him. I recommend Alfredo to everyone. However I couldnt get a vehicle because of shortage within my time frame.

Tried to work with Fred Andersons online group to purchase a vehicle. Unfortunately when I asked questions and did not just blindly go with their offer they ghosted me. Not a good sign of the type of customer service they offer. Advise strongly to go to Leith Toyota for better and responsive service or even better, just go elsewhere.

My experience here was very good. I found a vehicle online, made the trip up there and ended up purchasing the vehicle. Everyone was truly exceptional to work with especially the finance person. Im rebuilding my credit and was willing to accept having to pay a higher interest rate to get the vehicle. The guy I worked with went above and beyond to get me the best rate I could possibly get. I ended up saving almost close to $200 a month from what I initially thought I would get. I was beyond satisfied and glad I went to Fred Anderson Toyota. I will tell anyone go here and if you have half the experience I did it will be a great one. I thank everyone involved in my deal for making it a pleasurable one!

I had a great experience at Fred Anderson Toyota of Raleigh. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership. Ask for Devin Scarborough, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he knows his stuff!!

I had an appointment with the service department to have my car serviced. When I arrived not one person greeted or even looked at me (I am unsure if this is how the service department works but it was my first visit and was unsure of where to go). When I went up to someone for help, they were asked me what I was there for. I told them that I was there for my car to be serviced, I had gotten my oil changed else where and wanted to ensure that my car was running smoothly. They asked me again why I was there, and what I was concerned about (they said this in a rude tone, but everyone has bad days so I wasnt too upset at this point). I told them again that I was there for my car to be serviced and that it is making a noise when on the highway. They told me it would be 150 for labor and it might take until 7. 20 minutes or so into the appointment they called my phone and asked where I got my oil changed, I told them Jiffy Lube and they said I sure hope they changed your oil (again unnecessary and rude). They then said Your check engine light is on, what do you want me to do about that? (I am at a TOYOTA DEALERSHIP I would hope that you would know what to do). I said that I would like them to make sure my car is okay and turn it off I guess. When i went out, It was as if they were a whole other person. They were happy, peppy, complimented my sweater. They then TOUCHED my sweater without asking, in the middle of a pandemic. Then told me that I need a new transmission. (for reference my car is a 2013 corolla with 107K miles) They said it would be almost 4600 to replace and do i have that money with me. I said I didnt. They then charged me 200 for labor ( I thought that it was 150 but didnt kick up a fuss). They had the tech come over and told me how to handle my car (which I did appreciate and is the only reason I am not giving one star). As I was leaving I heard them both talking about me, and how much they were going to make off the sale. I felt like I was seen only as a paycheck. I have never felt more uncomfortable in a dealership, and will never return. I hope that this dealership treats others better than the treatment I got.

My first conversation with John was more how can I help you, instead when are you buying. This guy was straight up with me, give me the information I was looking for and returned all my calls quickly. I would not hesitate to buy another Toyota from John. Love my black on black Limited Tacoma.

Extremely helpful and knowledgeable sales staff; kept us informed of the progress of shipment of our new 2022 4Runner Limited. Shipment actually came in very quickly and weeks ahead of expectation. Fourth purchase from Fred Anderson and would highly recommend them.

Jeremiah Graves is an outstanding sales man. He took great care in ordering our new car and was extremely helpful. Best car buying experience I’ve ever had

I highly recommend Fred Anderson Toyota and Chris. He is a professional agent who goes above and beyond for his customers. We appreciate his help with locating and securing a vehicle for us in this crazy market. We love our new Highlander XSE!

I wanted to say how thankful I am that Fred Anderson Toyota of Raleigh was in helping me with my new lease of the 2021 Avalon. My salesperson Mike Lee was fantastic, his customer service was great, and kept me in the loop throughout the process. Mike was great in helping me find the right model Avalon, a Hybrid XLE, that fit in perfectly for my budget.I would recommend Fred Anderson Toyota of Raleigh to anyone, and even during this inventory crisis that dealerships are having (All brands), they went out of their way to make me feel like a VIP customer. I will be servicing my vehicle for every service due & other needed items due to the service I have received. This is the place to buy a car & service a car.Thanks to Mike, Sean the General Manager, Aaron the Chief Marketing Officer, and Mike in finance for doing such a great job!! Keep up the great work guys!! You have a customer for life now & our next vehicle coming off lease next summer will be purchased from you as well.5 Star Dealership all the way!

What a fantastic experience! I recently purchased a 2021 Highlander at the Fred Anderson Toyota dealership with the help of Alfredo Garcia. My vehicle at the time was 12 years old so it had been a while since I’d gone through the car buying process. I was skeptical and NOT looking forward to it because it can be daunting for many reasons. It’s easy to feel overwhelmed with information and like the salesman is just trying to sell you every last feature under the sun to help their numbers. Not this dealership and not Alfredo. I can’t say enough great things about the experience I had! Alfredo was attentive, walking me through the “new” process of buying a car. He helped me customize it and explained all the packages and features. He patiently answered any questions I had, understanding that people spend a lot of money to get a new car. He was warm and friendly, never rushed me. Once I placed my order for my car and left, he kept in contact, updating me on the vehicles progress and possible arrival to the dealership. Alfredo had predicted 20-30 days and it arrived in 23! Once it arrived, he let me come back a few times to test drive it and think it over. I never felt pressured to hurry and make a decision. I had another car to look at, which I made sure Alfredo was aware of. He didn’t try to talk me out of any other car or oversell his. He pointed out a few differences and why Toyotas were known for their safety and holding their value. I was leaning towards the Highlander anyways because I loved the car, but honestly, Alfredo’s service and expertise were what helped me make the final decision. The best part is, even after the sale was made, I didn’t feel pushed out the door so they could make the next one. Alfredo told me to reach out if I had any further questions, which I might because these Highlanders are insanely equipped with cool features! If you’re in the market for a new vehicle and want a dealership that values you as much as your money, please head to Fred Anderson Toyota. And if you want a Salesman who is well versed in all the features and specs of their cars, works with you patiently through the process, and genuinely seems to care, ask for Alfredo Garcia.

Duane Watts approached me and my friends one Sunday afternoon when we went looking for me a new car. All Duane had to do was be himself. Hes a natural! Duane had me at the get go!Duane is friendly, calm, easy going, and kind. It was like talking with a new friend. How totally refreshing!He never once pressured me for anything. He genuinely listened to me while I explained to him what I needed and wanted. He made me feel so comfortable and I decided he was exactly the salesman I would purchase my car from. I waited a few weeks and pulled Duanes card from my wallet. He remembered me and the rest is history. Thank you Toyota forchoosing Duane to represent you.It is people like Duane that leave great memories with customers and I amso thankful that I had the opportunityto buy a car from him. He made everything so easy and stress free.I love my Corolla and am delighted with my great experience with Duane.Thank you Duane!!

I and my wife needed a car and started searching for a used one. We were getting very disappointed because the used cars market is very heated, and the prices are very high right now. Also, the dealerships we looked at before going to Fred Anderson, didnt have a good service. Their website was never updated and when we got to the dealership to look for the car, it was never there. One time they said it was on service, other it was on another location.When we got to Toyota Fred Anderson, I was immediately impressed with the location, the building was really nice and the lot was very well taken care of. As soon as we stepped into the building, Preston Elmer immediately took care of us. He offered coffee & water, showed us their options, and explained why we should have gone for a new car.After seeing the options and doing a test drive with customer service, it was a no-brainer decision. We ended up buying a brand new Corolla 2022. We did all the paperwork and left the store with the car in less than 3 hours.Amazing experience and it surpassed our expectations, especially based on our previous dealership experiences.As Brazilians that had never bought a car here in the USA, we were a little afraid about the whole process, but Preston explained all the details more than once.I would definitely recommend Fred Anderson to anyone looking for good service and variety. Also, a big shoutout to Preston Elmer for his service and for helping us making our dream come true.Thank you!

Mr. Toby Hunter (salesperson) was courteous and professional - making sound recommendations for my family to consider. Purchasing many new vehicles over the years; this was hands down the easiest and most stress-free yet. From selection, test drive, negotiation to financing took less than three hours to complete. Just a great overall purchasing experience!

We had an excellent buying experience with Zeke. It was honestly the best car buying experience we have ever had. We purchased from out of state and Zeke admitted that this type of sale was a first for him. We said it was for us too and he said we would learn together. The whole transaction went so smoothly. Thank you Zeke and Fred Anderson Toyota for working with us. We love our new Sienna.

Just wanted to take a few minutes to express my complete and total satisfaction with the service I received from Terry Underdue and Derrick on the work they performed on my Toyota Tundra. Its a used truck, but they treated me like I had a brand new vehicle. The personalized attention and A+ service was impressive and I plan on doing all my vehicle service at his location. Thanks for making people feel special and valued!

Carlos Diaz is amazing!! He help my Husband and me in getting our new car. We are glad that carlos help us in the process of getting our new car and he was helpful in everything we needed and looking for. Thank you Carlos for everything you done. You are Amazing!!!!

I recently had an appointment for an alignment and state inspection. I was advised the appointment would take between 60-90 minutes but could be up to 2 hours. After waiting more than two hours and receiving no updates, I called the service line to check on my car. The agent stated they would have my advisor contact me as a follow up. I did not hear back from the advisor, so I looked for her and she told me it would be 10 more minutes. After waiting another 30 minutes, she advised it would be 20-25 more minutes to start and finish the state inspection. In all, I ended up waiting over 3 hours for an alignment only. The agent stated there was a covid related issue that caused the back up . She discounted the cost of the alignment which I appreciate but the lack of communication and overall experience was disappointing.

Lindsay Magnotti helped me locate the exact car I wanted. She made the purchasing process very easy. I’ve never experienced a better salesperson. Rickie in finance was also friendly yet professional. Absolutely the best dealership experience to date! Thanks to everyone at Fred Anderson Toyota!⭐️⭐️⭐️⭐️⭐️

Everyone was amazing. They genuinely helped with no pressure to buy. I went in to just look at some cars and get some questions answered. The experience was so amazing I went back and bought my car. A week later I went to the service department because I thought I needed windshield fluid. They showed me where the button was and assured me nothing was wrong with not knowing. They even encouraged me to come back if I needed any other help.This was literally the best car buying experience I’ve ever had.

Such a great experience at Fred Anderson Toyota in Raleigh. Our salesman was Ricardo Morales and he was the best. We pretty much knew what we wanted but he helped us make our dream a reality. Our car was in high demand and it was difficult to even get a test drive. But Ricardo made it happen. I understand that a new car is a commodity and the same car is available everywhere. But the personal attention at the dealership is what makes the difference. Thanks to the whole team that made it happen.

After several months of searching, we finally found our 2021 Highlander at Fred Anderson Toyota (Raleigh). Fred Anderson not only had our Limited trim in stock, it was perfectly equipped, and priced far below what every other dealership within a 250 mile radius was asking.Alan Milliken-King was the consummate professional; answered our many questions, assisted us with our trade, and even came in on his day off to finalize the process!We appreciated Alan’s costumer service even more when, after leaving the dealership, he called to let us know that my husband had inadvertently left his prescription glasses in the door of our trade. Alan offered to mail the glasses to us, but thankfully we were close enough to the dealership to turn around and pick them up at the front desk.We drove off the lot with our dream car and a satisfaction not usually found when car buying. I highly recommend Fred Anderson Toyota (Raleigh) and Alan Milliken-King. They’ll definitely do you right!!

If I could leave zero stars I would internet manager promised me a truck 6 weeks ago still hasnt called or anything took me card Information for a deposit nothing. Then I see the same truck I wanted coming in this guy says it already sold this dealership is trash then he tells me Ill call you Thursday its Saturday nothing. You wasted 6-7 weeks of my time I could had bought this truck somewhere else now I cant thanks for nothing.

This Dealership is a Joke...I have dealt with 4 dealers in my shopping experience in the last 2 weeks and all dealers have offered me between 24800 to 25700, I call this dealer to try and work a deal on a hellcat and the salesmen was nice but the Used car manager or whoever appraised my car hit it at 20k. I understand if it is a tad bit lower but 5 grand lower then 4 other dealerships across the US. These guys are looking to rip you off and and are very proud of it. They have their cars marked up and arent even close to CarMax appraisals and we all know they are low as ever. I spent 25 years in the business and normally I wouldnt even mention this but if your trying to do a trade they will go 5000 below trade in value to make crazy money so please be careful with these people.

100% great experience Mrs. Loreal (may have spelled her name wrong) was a great saleswoman and I felt great about the process. I will definitely come back when Im in the market for a car again

First time buying a car and it was a great experience from start to finish. Toby answered my thousand questions and made the whole experience fun! The focus wasnt to simply sell me a car, but rather to find a car that works for me. Absolutely happy with my purchase and the Fred Anderson Family Plan!

I didn’t buy a car from here but had a great experience with Zeke - he didn’t pressure me at all to do anything and encouraged me to go with my gut. I test drove a Camry I’d researched online but I didn’t end up buying. Never felt judged or anything, and now I’ve gone and bought a car at Mark Jacobson instead and had a very mixed experience there and kind of regret going, so planning to come back to Fred Anderson next time!

From the moment we walked in Tim gave us excellent service. We have bought many cars over the years but he is most outstanding salesperson we have worked with. He worked hard for us to get the right car at a great price. I would recommend some without reservationSincerely,Alexander and Bobbie Gupta MD

It was an experience for sure. If you come to the Glennwood(70hwy) location ask for Devin. He is one badass, honest, straight forward professional.Knowledgeable, funny, personalized service and goes the extra mile. Im pretty blunt, to the point and love cracking jokes and Devin was able to adjust his professionalism and adapt to the service style I personally was looking for and lets face it, stepping on a car lot of any kind is a bear trap.Youre food and the salesmen are hunters...Devin again made this experience amazing and gave me the space I needed and the attention.. My daughter is super happy and that makes me over the moon happy..Thanks Devin best of luck and I know I will see you on YouTube soon, now go talk to jeff!!!)

The service department continues to be slow. I’d recommend never planning to wait for your vehicle. I purchased my vehicle here in 2017 and have brought it here for all of my services. The times I have waited for my vehicle it has taken 5+ hours. Once for a routine 60k service and today for a nail in my tire and an inspection for a safety recall. Usually, the person that checks you in leaves or goes to lunch and someone drops the ball on calling you to let you know your vehicle is ready. Last time I was here I went for a run around the dealership and hung out for 4 hours. Every time I went to check in my service manager wasn’t there and someone said they would have him call me but he never did. Finally the last time I went in to check on the status someone said my service manager left a few hours ago and that my truck service had been completed a couple hours before. Extremely frustrating. They don’t care about customer satisfaction. Today I came in with a nail in my tire that needed to be replaced since it was under warranty I wanted to come back to the dealership. Had to make an appointment 4 days away, then I get here today only to find out they don’t stock the tires they sold me anymore and they will have to order a new one. Then they proceeded to tell me I had to drive home on my tire that needed to be replaced. Doesn’t seem like they were looking out for the safety of their lifetime customers. This dealership is only concerned about volume not quality.

I would give Fred Anderson Toyota ten stars if I could. We have bought three vehicles from the dealership, and will go back when we need another. The sales team is great to work with, the finance guy is top notch, and the service team takes exceptional pride in their work. Its so cool that I get a video of my new 4RUNNER on the lift with the service tech telling me that everything looks good. Love it!

If you want to finance your car purchase, avoid Fred Anderson Toyota, because their Financing Department is messy, and their work style is disrespectful to customers.After having signed sales papers for a used Toyota Tacoma, my husband who is timid, and not fluent in English, was sent home without the car, which was located in Sanford, and without any papers. While the car was delivered to by the salesman later that evening, the papers were sent 3 days later. Upon review, we discovered that a $4000 was added to the advertised price of the car, for warranty and service contracts. Nothing like that was explained upfront during papers signing. The financing clerk who prepared the papers did not ask my husband if he agrees to that, she just made him sign. Our immediate phone calls to the department were sent to a full voice mail box. When we arrived in person, and requested removal of the non-obligatory warranty and service plans, we were treated with hostility, and the clerk tried first to convince us to wait 3 months before canceling the plans (no logic in that). My impression was that she mistook our non-fluent English with stupidity. Speaking loud and fast, and using professional jargon is typical form of intimidation. When we insisted on removal the $4000, she shoved a cancellation form towards us, and exclaimed you are done here!. No words of explanation (again) of what would happen next. Over 3 weeks later, this loan is still not resolved, not fixed.

Alfredo was unbelievable to work with. He was not salesy at all and had my best interest at heart. I went back-and-forth and he was very patient with me. He and his team were able to get me exactly what I wanted. He’s got such a nice and calm demeanor that it makes the car buying process much easier and less stressful. You’ve got an amazing employee!

Lindsey immediately met us upon looking for a vehicle. She kept following up with us until we made up our mind on a vehicle. The purchase of our car went smoothly. I highly recommend Fred Anderson Toyota.

I have been buying cars from Carl Anderson at Fred Anderson Toyota for the last 16 years, most recently a Rav4 hybrid. It is always a pleasure working with Carl. He has a no nonsense, no pressure approach to his customers that is rare and helps take the stress out of car buying. I also find him to be well informed and resourceful. He easily earns my highest rating.

My wife and I just purchased a 2021 Camry XSE through Carl Anderson. We have been buying Toyotas through Carl since 2003. Carl is a great guy and makes the car buying process very easy with no stress whatsoever and works very hard to put together a great deal! If you are in the market for a new Toyota, I would highly recommend reaching out to Carl for your very best deal and buying experience!!!

Dominic (Dom) Talton was a joy to work with! Very upbeat and made the car buying process enjoyable. He was great with my son as well.

Purchased a Camry this week with John Lafabregue. His level of attention and support was outstanding. In fact, we specifically reached out to him because of the service he provided us when my wife purchased her car 6 months ago.

Id been searching for a truck for a decent price for months, ended up taking a look at a Silverado on their pre-owned lot. The salesman Sam was nice and let me over analyze on what options I had, the manager Terrance was very helpful getting me a good price and finance options and making me feel comfortable so I didnt have to worry with the upcoming holidays, and the finance manager Steven was great answering my questions and explaining things to me. I would definitely recommend giving them a chance if youre in the market for a vehicle.

I visited on July 29th. Excellent service! The experience of buying a car was so fast. It was not an all day event. Kudos goes to salesperson Duane Watts for his expertise and down home personality. I felt comfortable and at home there. If you are looking to buy or lease ask for Duane Watts.

I want to brag about Toby Hunter with Fred Anderson Toyota. Toby was not the stereotypical Car Salesman that many people are afraid of facing when its their turn to purchase a vehicle. Toby was 1st class in every facet of the sales experience. From the 1st handshake, to the handshake after we had the keys, and all steps in between, Toby acted like he truly valued my family as people and not just another vehicle purchased under his name for the month. I never one time felt pressure from him to make any decisions...he laid out the facts, built the bridge to a mini friendship, and allowed me to make my own decisions with his coaching and guidance about the vehicle. Mike in finance made the final leg of the process truly enjoyable as well...what an asset he is to Fred Anderson. I have purchased 3 vehicles this year from other parts of the country on 2 of them and put Toby and Mike at the top of the class! Great job guys...you hit a homerun with my family and my youngest son with his new 4 Runner! May God continue to bless you both and the Fred Anderson team! Marty Waugh

Carl Anderson did a fantastic job! I traveled from Virginia to the dealership and was well worth the drive. He already had the paperwork ready and made the process smooth and easy. If your considering a new vehicle go and see him youll be happy you did.. this is the second vehicle purchased from this dealership and both times was easy and hassle free.

I was able to work with Devin Scarborough. He was super patient with me and made sure I was taken care of. Took all the time I needed. Super excited about my purchase and 100% be doing my second with Devin. Thank you for taking care of me and my family.

I was looking for a new 4 runner, and in this market it wasnt easy to find the right one (Im picky) but Duane Watts found it, and delivered it ahead of schedule. The entire process was easy, and Duane was awesome to work with. I would highly recommend buying your next Toyota from him.

Had an appointment with Tia for the Camry. It went smoothly and the customer service was the best! I found a typo in my address when I got home, so I called Tia for help. Excellent and fast response! Will definitely come back when I need a new car!

Tim Williams made a typically non enjoyable process extremely easy and enjoyable. He listened to me and had my best interest in mind instead of pushing for any transaction. Would do business with him again in a heartbeat.

When I bought my car from a small dealership the first time I had a terrible experience, so naturally I was reluctant to buy another one. But coming to Fred Anderson Toyota was the best place I could’ve gone! Very thankful for all of their help and working with me on the level they did. They made car buying a very comfortable experience and I 10/10 recommend to everyone who asks where I got my new one!

Really appreciated Preston reaching out as our lease was ending. We were not sure what we wanted to do. He made it an easy decision by giving us our options and explaining them until we felt comfortable with a decision. Very patient. Wanted to be sure we were happy with the car and with the leasing option again. Thanks Preston we’ll look for you in 3 years!!

It is so comforting to have a trusted salesperson when you are making a big decision like buying a new car. I was so nervous in making this decision in the middle of this pandemic but Carl was there to answer all my questions and help put my mind at ease. .

Tim Williams our Sales Advisor delivered a 100% positive experience!He did 100% what he said he would do, when he said he would do it at the price he agreed to do it for and made sure we were kept informed along the way.His experience, professional and kind approach made trading in our 2019 Camry for a 2021 super easy and pleasant.Thank you Tim Williams and Fred Anderson Toyota!The Bannisters

So stay with me on this one. If you get Dom as your sales person thats good. If you get Terrance as your sales manager request someone else. He will sales talk you, belittle and talk down to you. He will act as your best friend but I dont need friends like him. He told me miss information. He charged for tires on the car I was trading in even though I found multiple cars on the lot with less tread. My daughter loved the car whom I bought it for so had to really look past him and he didnt make easy to do. Sterling in finance is new but very good to deal with. Would I recommend them, I honestly dont know. I would say do your homework. Know how much your trade is worth (dont rely on there estimator), what APR you qualify for and check the vehicle over carefully. Make sure to get an we owe you if you find anything. Good luck!?

Cedric was great to work with. Very pleasant. Would have been 5 stars but didn’t like the fact that the internet price didn’t include the “Zurich” paint/fabric protection that was a “mandatory” $899 on the purchase quote. That needs to be included on the internet pricing. Other than that, great selection and experience.

High prices and lies are what this place can offer you.Went there to purchase a vehicle, salesman barely makes any effort to be personable and pretty much says that since there are so few cars, they sell themselves. Doesn’t try to sell the car or talk about features.Fast forward to talking about price, they show me a paper, okay not too bad but let’s see what kind of deal I can actually get.He leaves with the paper after I tell him where I want to be at. The paper he brings back is 3k over the previous page. And apparently the “MSRP” is the exact same as the final price of the previous paper. Strange. I ask for a price breakdown sheet to give him a chance to come clean. He leaves and gets the sheet. Same page. So I ask him why the price is obviously higher than the first number? Apparently the system messed up the calculations. Right. But it took me pretty much interrogating him for him to come up with that story or to come clean? Any salesman or dealership worth working with would admit their mistakes upfront. This kind of shady nonsense is unsatisfactory. Afterwards, he pretty much didn’t want to work with me since I caught them red handed. Told them I was working with another dealership, since they never asked and mentioned that their price was lower than you guys. He said prove it, okay no problem. Takes out the page and says they can match the final price. Yeah no thanks. I’ll get a better deal with more honest salesmen at another dealership.Long story short, they got caught red handed and then puffed up their chest to defend their ego instead of owning up. Don’t give money to people like this.

Worked with Adrian to purchase my first car. Really nice guy and made the process very simple and was very transparent. Followed up a week after. Thank you Adrian! Also Taylor, the finance guy, was solid to work with and helped me throughout.

The sales rep Mike and his manger Taylor were amazing! They turned my car buying experience around. I will always go to Fred Anderson from now on when anyone I know is buying a car. They definitely make you feel great throughout the whole process

Let me just say buying a car is a scary big deal to someone that has never purchased a brand new car before!! I got approvals from several dealerships in the area but couldn’t find a car. I got in contact with Joe M. and he changed the game for me! I missed my initial apt with Joe so I got to work with Chris P who was also amazing! The process went super quick and smooth!! They both definitely eased my anxiety with the new purchased and showed me all the cool things my 2021 Toyota could do!! Either one is great to work with so go see Joe or Chris!!! I feel really good about my purchase, the process and becoming a part of the Toyota family!

I give the salesman not a five star 10 star not only was he kind he was very helpful and the manager was awesome I’ve been to a few Toyotas but hands-down this one was the best very kind and helpful and explain everything they didn’t leave one thing out I recommend them all the way I so if you need a car that’s the place to get it

I wish 0 stars were an option. I don’t want to give this dealership any more thought or attention than I already have; but people need to know how shady and crooked they are.My wife found a car she liked and while it wasn’t in stock, it was in shipping. We paid $1000 after being told we could get that money back if we changed our mind (got it in writing). My wife had absolutely zero intentions of every changing her mind. For one, new cars are hard to find right now and the car she was buying was her dream car. After very little negotiation we paid the deposit and had all prices and fees in writing. What could go wrong?? Well, after Fred Anderson Toyota received the car (2 weeks later than they said but likely because her salesman was on vacation), they informed us that they put options on the car we specifically said we didn’t want. Instead of removing the options, they instead said we’d have to pay for them and not even at the sales prices they were offering. Basically, I think they knew they could sell the car for more to someone else with all the options and for more money. Instead of honoring what they agreed on, they tried to make us pay more. My wife, sticking to her principles (as sad as she was about the turn of events), said she wanted her money back. Well, after 2 weeks, numerous calls and messages, fearing we were going to have to contact an attorney; a sales manager finally agreed to give the money back. They were not going to give it back and I don’t think they ever intended to do so. It was persistent calls and understanding we were determined to get our money back, that prompted them to what they said they’d do.In summation, most dealerships are shady with pricing and options, but Fred Anderson Toyota was hands down the worst! They wasted enough of our time and gas that I vow to tell everyone considering a new car about them.Salesman: Devon ScarsboroughSales Manager: JimmySteve Martinez is the sales manager who apologized and got our money back in 2 hours (while the other jokers put us off for 2 weeks). It was the only time we spoke with him.

Really disappointed in the follow up AFTER the sale.Sales associate never thanked us after we meet with the F&I guy who tried to sell us additional services but failed to credit us our deposit at the time of sake.We’ve owned the vehicle for 3 weeks and again, we’ve nut heard from the sales associate as to how we like the vehicle or do we have any questions.When we purchased this vehicle we did it on the premise that we will purchase another vehicle when it’s available, but it will not be from them.Terrible after the sale follow up.

Mike Lee was wonderful helping me find my dream car (RAV4 in lunar rock)! He was always on top of communication and even helped me get a $500 college discount that I didn’t even know I qualified for. Amazing service and I’m so glad I came to Fred Anderson Toyota!

Amazing salesperson to deal with. Great personality and sense of humor with patience. Certainly makes one comfortable and listens to your concerns and works hard to meet the customer needs. He was referred to me by a former colleague, and I definitely realize why. Thanks for making my purchase fun.

EDIT: Id give a 0 if I could. The sales person was fine, but the dealership took so long to submit my paperwork for my used car I bought that I got a letter from the DMV saying theyre going to revoke my license plate in 4 days. Ive bought 20+ plus cars in my life and never had such an issue. You probably want to remove the thanks under this comment

Jody Fleming helped me out and he was amazing. Jody walked me through every little detail on how to navigate my new car. I had to get my new car delivered from a different dealership and was nervous I wasnt going to get it in on time, but Jody kept me updated the whole time and it arrived just on time!Great experience!!!

I give Preston 5 stars. He was a great salesman. He did not try and push me into something I didnt want. My Husband and I purchased a 2021 4 Runner Trail Edition. We LOVE it. Thanks Preston and Fred Anderson for a great experience

This past week I purchased a new vehicle from Chris Paine and I couldnt be more satisfied with the outstanding customer service I received. Chris welcomed me as soon as I stepped into the dealership and went above and beyond to get me exactly what I was looking for. Not only that, but they matched an offer on my trade in vehicle I got from a third party which simplified my car trade in / purchase process and saved me many hours. I appreciate the service and will most definitely be coming here for all my future services and purchases.

Came in and let them know what I wanted. Had a deal signed and out the door in 2 hours. Didn’t get hassled for unnecessary upgrades or extended warranties. Lindsay and Michael made a great tag team for sales and financing.

Matt Lowery was our sale person and he was amazing. Perfect balance of knowledge, honesty, proactive with searching WITHIN our budget and parameters, and yet let us breath and didnt pressure us. Found us the van we are most happy with, and was upfront with the challenges the market was going to present in finding it. Highly recommend my guy - who I never met til the day we drove up and were looking for a vehicle - if you want a comfortable vehicle buying experience.

Duane made everything so easy for me with my new purchase. If you have questions he is very helpful and patient and not pushy at all! He cares about his customers and wants them to leave happy. I am thrilled with my purchase!

Very pleased with our experience in purchasing a used SUV from Fred Anderson Toyota last week. Our sales rep, Marcus, was great to work with and went to a lot of trouble to ensure we saw the vehicles we came in to see despite their not being quite ready for the showroom so to speak. Also a kudos to both sales managers we worked with, Sterling and Taylor (I think those are their first names….sorry if I messed that up). They were both very pleasant and great to work with. Also a shout out to the service staff for finding and fixing a minor brake drum issue the day after we purchased. They were very pleasant about it and there was no charge. We are very HAPPY with our whole experience with this dealership and highly recommend them.

The entire process was smooth from the time I met Chris my sales advisor until I finished with finance and took ownership of the vehicle. I was kept well informed throughout the process.

This is a great dealership to work with. Our sales rep Junior was knowledgeable and friendly. He knew what we were looking for and the type of needs we had as a family of 4. We are new to the Raleigh area but this will be our dealership for the foreseeable future.

Toby Hunter was great. We were very pleased with our buying experience. I highly recommend Fred Anderson Toyota for your next car purchase.Thanks Toby & Ricky (the finance guy)😊

Toby was very helpful in helping me make a decision with my purchase. He explained the pros and cons about the vehicle I was considering and worked to make sure I was truly happy with my purchase.

Sales person, Jeremiah Graves, was a pleasure to work! He had great customer service, and was patient and fair in his negotiation. He proved to have my best interests in mind when it came to buying a car -- you cant ask for much more than that from a company representative.

Carlos is very knowledgeable about the vehicles. I had lots of questions about all of the safety features and he took the time to answer every question!! And I liked that fact that he didnt pressure me to purchase.

Toby is amazing! He gave me the guidance I needed throughout the whole process. He showed integrity and spent the time needed to answer all my questions! Ask for Toby! His support was impeccable! Rickie in the finance office was thorough, and 100% knowledgeable as I closed the deal! Giving these 2 gentlemen a five star is a no brainer! Many thanks to you all!

Carl Anderson is a treat to work with. Best car purchase transaction I’ve ever experienced and would highly recommend. Carl is responsive, attentive, and always makes things easy which is crucial when doing a deal from the other side of the country. Would give 6 stars if I could.

I am in San Diego and really wanted a very specific 4Runner; dealers out here have hardly any and I found Fred Anderson of Raleigh watching their YouTube videos on 4runners. I searched their website and they had a ton of them; so I put my name in to request some information on one and within 1 minute Preston Elmer called me. I explained to him what I wanted and he showed me how to build online at Toyota. Then after we build it he said he find one or I could order it. They found one and made the process the easiest thing I have ever done to buy a car. He was great; the finance manger was great also. I highly recommend Fred Anderson Toyota.

Take your vehicle some place else for service, I have not had one nice service experience in 6 years.Once again this is the worst service around. What they sell you and what you get are not the same. Supposed to get free oil changes for life based on the Fred Anderson Family Plan. But they tie it to regular service, so Im getting a 40,000 mile service I wont hit for another year.So now I wait for almost two hours for a simple oil change. With a scheduled appointment that only gets you to someone that enters your name into a computer. The appointment is useless.Fred Anderson Family Plan is a scam. Dont buy it, its a waste of money.

Bought a brand new Sienna and had a really great experience. Texted with Chris Paine in the morning, set a time to come in and meet him, was looking at the car 10 minutes after I got there, drove it home less than four hours later with cross bars added on. Oh and I had a trade-in. Would happily go back!

I have always had good experinces here at Fred Anderson Toyota, and I have gotten to know the main two mechanics who work on my cars. I have 3 Toyota MR2s and a Honda CRX that if anything is wrong I take there or for scheduled style maintenance. I will be bringing my sons Toyota 4Runner here because I trust them as well,

We had a great experience at this dealership! Although we had to patiently wait while another client negotiated on the car we wanted, the wait paid off. The salesman we spoke to contacted us promptly once he knew the car was still available. Thank you Sam Bokter for closing it deal!

Mr. Leslie(DOC) was awesome!!! I drove off with a SUV and Im so happy with it. Ever need help with finding a good vehicle Fred Anderson Toyota is the place and make sure you ask for DOC he was great!!!

Good work and fast service but abysmal covid precautions. Wearing of masks is mandated by Wake county. I can see enforcement being an issue with clients but its sad when neither employees or management cares enough to even try to protect their coworkers or clients. All employees had masks but easily 30% of them wore them under their noses or hanging under their chins.

Service and Parts Department Review ONLY:Tyron in the service department was awesome! Super friendly dude. Kept me up to date through out my service. Went over what I’ll need down the road for my car. Part department was very friendly. I ordered online, and they were able to get my filter pulled and ready for me that day while I was in for service. Will be back again!

Jeremiah was professional, friendly, and diligent in finding the car I wanted. He located a new car with exactly the features I asked for.It was a pleasure dealing with him.

I’ve had an extremely unpleasant experience at Fred Anderson Toyota. I spent 4 hours in their service center on Thursday because my battery light was on. They did not fix my battery and instead gave me two new tires and an oil change. Three hours later my car completely broke down. I have wasted hundreds of dollars and hours of my time here. Don’t waste your time going here. I ended up getting mine towed to CarMax where the experience has been 100% better.

It was a pleasure to work with the team members at Fred Anderson. Jody Fleming was especially helpful in getting me into my new 4Runner. Definitely would recommend going to Fred Anderson Toyota

Id like to give Salesperson Michael Johnson and Finance Mgr. Quetin Williams a 5-STAR rating. Both of these guys were very professional, patient, friendly and understanding, both with excellent personalities and positive attitudes. M.J., helped me to make a decision on a vehicle that I decided to purchase. I know for a fact that I havent made it easy for him. But, with his excellent professionalism I must say he did an excellent job in helping me. Im very happy with my 2021 Nissan Rogue SL. To anyone who is thinking about buying a vehicle, especially a Nissan please swing by Fred Anderson Nissan and see Salesperson Michael Johnson whom I highly recommend. I overall had an excellent experience at Fred Anderson.

Allen has been amazing. He made the entire experience very easy and continues to help me with getting accessories for my new RAV4. If you’re looking to buy a Toyota ask for Allen Millikan-King. Thanks Allen!

Had an amazing experience with this dealership! Both my significant other and myself purchased a car this past weekend, one leased one financed, both of which our first Toyota! Our salesman, Steven Bradby, was incredible both with staying in contact from our first test drive over a month ago, preparing over the last week and then day of this weekend. Between Steven and manger Ken, they really made magic happen for us! This was one of the fastest and most pleasant dealership experiences I have ever had. So very pleased with vehicles and am glad to now be part of the Toyota family!

I dealt with Chris and he was very helpful and patient. Made buying much smoother and easier. Took me through several inventories and helped me to make the right choice.

Purchase was fast and smooth. No weird sales tactics about price. I was able to get exactly what I wanted. Carl was a breeze to work with. Super personable and polite. Would recommend him and Fred Anderson for all your Toyota needs.

Its the best place.My first car is kia soul I buy just to Fred Anderson and the second to the same company but now I choose Toyota car.My sales professional was Adrias Vargas, hes so nice.Thanks for your services.