I have used this pharmacy for at least 15 years. I have never had a negative experience. Pharmacy staff is wonderful.

Jimmy (he’s a cashier but he also claims to be the manager? Interesting) has no business working in customer service. He was rude and he acted as if my presence was an inconvenience.

This has been my familys pharmacy for years. Ive shopped here weekly for a long as can remember. However I will no longer be doing business here because of an employee named Jimmy. He is the laziest, rudest man I have ever come across. I will be giving my business to CVS.

If I could give zero I would!! Two years ago, I reviewed, got a call from the then, manager and was told, the filthy, dirty bathrooms were going to be remodeled. Today they are even dirtier, than two years ago!! It had nothing to do with covid...the dirty, stinky bathrooms, began way before covid!I have lived in Rancho Cordova my whole life and supported Rite Aid, as a local, hometown business, but will NOT any longer. John, the position supervisor, is so rude, makes no effort to help customers, and makes no eye contact, always walking around with his head down!Today, mid afternoon I was in line to make purchase, when a 2 for $4 purchase rung up at non-sale price. Even though it seems like no big deal, I was still being overcharged $1.00. When questioned about it, cashier had to call John up front. He came back, not looking or talking to me, but to the cashier, told him nope, not 2 for $4. I heard him, jumped in and said, I checked the sale tab on shelf...he, again told clerk... regular price! There was only one cashier, I looked back and there were about 5 people in line. So I told the cashier to cancel my order, I can easily make my purchase elsewhere, and will!! My total purchase was over $30! John, didnt say a word!Returning home, I looked up sale ad, to find the item was on sale 2 for $4!! Zooming in on ad, date is 8/15-8/21!!! Today is 8/14...so that is why register didnt pick up sale price. Wrong date!!! SO WHY, in early afternoon, day before next weeks sale prices are in effect, have all the shelve sale tags been changed already??? Hmmmm, price scamming, no doubt!! How many people per day are wrongly charged??How much does Rite Aid rake in ringing customers orders up incorrectly...and how many folks dont see it and realize it once they are home, if they look at their receipts?? And, how many are going to go all the way back to the store, to get overcharge corrected??? Rite Aid, BENEFITS!! Not from my family anymore!! Shame on you RA!! P.S. I have a feeling Rite Aid will not be part of our Hometown stores much longer!!P.S.S. If I have time tomorrow, Ill head over there, take photos of the bathrooms and post!!

Do not ever go here. NEVER EVER. One of the workers WHOSE NAME IS CHRIS racially profiled my mom and accused her of stealing when she walked out with nothing. The alarm went off when she entered the building AND when she exited, clearly indicating that the monitor was BROKEN. He checked her bag and everything, which PROVED that she stole nothing. He still belittled her and embarrassed her in front of a bunch of customers and told her to never come back. I would give this place zero stars if I could. Just know that I will be contacting the manager as this behavior should never be tolerated in any public facility.

The pharmacy is a joke. Call in your scripts and the computer says that they will be refilled. But when you show up the next day not all scripts are refilled. The pharmacist says sorry that’s all we have, so I called the pharmacist and ask if they would fill the other scripts, she ask me if I had the number and I told her no, I have tossed the bottles .After fifteen minutes on the phone she finally ask me if I would like my available scripts filled. REALLY what do you think?

Christopher is always such a genuinely nice person. Seems like hed be the same at home. I appreciate him every time we come in. Kuddos sir!

Good customer service. It’s not always really busy here so I like to come here often. The staff is nice and help out when I need it.

I have used the pharmacy at this location for nearly 10 years; and exclusively for 8 or so. Im always impressed by their organization, prompt attention, and especially their kindness. They provide a community atmosphere that is often lost these days - they greet customers warmly, often recall names, and express a sincere interest in the well being of their customers.

I purchases a prepaid card that hadnt been activated properly on their part, and Im unable to get a replacement or refund it! The value of the card was $140 and I couldn’t get a refund? What kind of nonsense is that? Anyways I cant stress how disappointed I am... and that wasn’t even the first time that they had activated a gift card improperly!

Staff member scott make you feel unwelcome to the store, I understand we all have bad days but after several occasions being rung up by him I feel that hes not comfortable working for Rite Aid . This location is convenient for many reasons and scott being unprofessional as he is does not share said company values.

My wife and I are treated very well by the pharmacys staff. The store staff is very good except the new manager. He needs additional training to understand ordering proper amounts of what is needed in the store and making sure the customer service is as good as it was before he took over.

I have been a Gold River resident for over 26 years and have heard nothing but negative comments about the Riie Aid Pharmacy. I did not believe the comments I have heard over the years until I experienced it myself. Rude, obnoxious, unprofessional and mean doesnt even begin to cover their behavior. They all need to be retrained if they were trained in the first place. The Gold River community is to special to have such a unprofessional business in our neighborhood. Shame on them. Switched to Walgreens. Huge difference. Highly professional, kind and knowledgeable.

I recently moved a few mile away from my former address. There was a CVS Pharmacy near my new home. My experience with their Pharmacy department was horrible !! They lost my prescriptions, lost the information I provided 3 weeks earlier when I transferred my prescriptions and said Rite Aid had not transferred information, when they had 2 weeks prior. Needless to say even though I have to drive a few mile more, I returned to the Pharmacy team at Rite Aid, Gold River to have my prescriptions filled. The entire staff there is Friendly, professional and courteous along with being very accommodating. From Bill, Noora and Ray to Beth. Zora, Olga and all the other fantastic team members in the Pharmacy Department doing an outstanding job on a daily basis. I just wanted you to know what a good job your team is doing at this location and how much better than your competition you are.Thank youRick Kurianowicz

One of the staff members was really rude the other night. I will stop going to this place. Laughing at a seniors condition is crude and selfish. You might be young today, but age will catch up with you. I hope you luck when that day comes.Better train your staff.

THE WOMEN ARE FRIENDLY AND HELPFUL... EVEN WHEN ITS NOT SO GOOD THATS WHY I KEEP GOING BACK

Worst customer service ever. No one was in line in front of me. Regardless, three employees were in a group hug for at least 20-30 seconds as I stood there. Then, I stood in front of a register, and someone asked another employee what register to ring me up at. A young woman with a piercing below her lower lip (I dont care about appearance) helped me and LITERALLY SCREAMED to her co-worker HI VICKY without turning her head. Like literally screamed 3 feet from my face, and loudly. Then she proceeded to reach in her shirt and scratch her breast while she rang me up. Unbelievable, jarring, rude experience. Clearly their socializing is way more important than customer service, or even being remotely polite.

Always has whatever I need