Went to orientation on September 8th and my son chose his instrument. The next day I reserved it, paid and did all required paperwork online. September 15th I received confirmation that his instrument would be delivered to school and be there for his first lesson. It was not there. My sons excitement and my patience quickly vanished. I emailed them as the letter said to and have yet to receive a response. Just as my son was leaving school his instrument was given to him, not happy.

The best place to get your instruments and accessories.

Walked in with my son just to walk right back out. You cant walk around or look at any of their instruments unless you already know what you want to buy before going in. Which at that point, why wouldnt I just order it online? Feels like Covid is giving everyone an excuse to give subpar service. Will spend my money where I feel welcomed.

Do not recommend!

Andy spent a lot of time with us and answered all of our questions.

Knowledgeable and friendly staff.

Heres the thing: My kids strings & other instruments have come from Zeswitz ever since elementary school, and theyve always done right by us - repairing strings, changing sizes, swapping out instruments just bcs Jr thought that one didnt feel right.Recently, my youngest lost a drumstick at the most inconvenient possible time. I truly did. not. have. time. for this latest emergency. I called ahead to Zeswitz *while I was already on my way to them* and told them my predicament - Could they pull 3 drumstick options from the shelf, well race through and make a choice, pay the man, and be on our way? They certainly could have responded with whatever, lady but instead they came up big and helped me out on a really bad day by having 3 options for me within the next 5 min. Being in business myself, I know firsthand that sometimes its the little things - being someones Everyday Hero and helping them make their overstuffed life work - that earns you lasting loyalty. Well done, Zeswitz. Not only did you earn my loyalty, Im on Google to make sure everybody knows about it!

Cheap for most things, helpful and friendly workers

Worst experience ever people behind the counter couldnt get off their phones to help me out I walked out of the store