I got one of those survey text from T-Mobile the question was: We listen to our customers, so tell us, what do you want us to know about your visit? and I said: get your info about plan prices accurately so theres not second guessing as to much it will cost I was excited about the price then Sad because he did the calculations wrong for the monthly plan phone prices. While in the revere store in the rmv plaza; or any store doesn’t matter, if it’s a cell store or whatever; customer family store shouldn’t be playing loud obscene music, Its distracting unprofessional and annoying. Especially during this pandemic where we are all tired and stressful I was there around 6-7pm, it should be a relaxing environment. Its enough anxiety just going to the cellphone store. Please look in to this, I had the worst headache and not only that but as a customer point of view it was really loud at one point one of the guys turned up the volume; because of the loud music it was disruptive to my experience there. Other than that the guy who was helping me was very helpful and attentive and informative, my complaint is about the loud disruptive music and the wrongful info about the plan prices. Yeah I know people make mistakes but you should be knowledgeable enough to get it right the fist time. I’m happy that I switched from boost to T-Mobile and the price I’m going to pay however I would of enjoyed the experience and walk in more if it wasn’t for those those issues. People, workers should be sensitive and sympathetic to what’s going on and help soothe the process and experience from waiting to leave the store not acting or trying to be in a club scene. There a time and place for everything. I really hope this doesn’t happen again or to anyone.

T mobile was awesome they solved all my problems thank you....

Fantastic service! Friendly employees, very helpful.

I was interested to get iphone 12 this morning from Tmobile Revere, and Im already a customer for years with Tmobile, once I get in the store they took my phone number and my name until I get my turn, I was waiting longer until I get inside again Im wondering if they are still people before me, I saw only few people .. they told me after the system is down and they called me twice .. didn’t receive any call, I changed my mind and I left .. the lady and the customer service is terrible, Im not going back again there !

Good service 👍

Received clear explanation, but, the decision was not fair as far as my complaint was concerned. It was unfair to pay $ 3.30 extra on my monthly fixed pay of $50. I used whatsup.

Zavier you da man

The sales person was very knowledgeable and a very nice person

It was a bad experienceDoesnt fix any probleme I have in my serviceThey are there just to sale things no moreI bought a brand new phone A32 5G and the GPS doesnt work in this model of the phone

I don’t understand why some places advertise they open to certain hours when they not. I was here 15 minutes before closing time and the store was already locked down. Gates down. Doesn’t that means they don’t close at 8pm but earlier

The customer service in this location is terrible with all power to the word terrible, I walked in 4 57 pm 3 people in the shop and I was told I need to wait OUTSIDE and there is a line they took my name and waited till 6 pm 2 couples walked in and they were being helped after me while I was waiting still. Terrible

Nelson was extremely helpful and was able to answer all our questions and concerns. He also helped with the purchase of 2 smart watches and was very clear with the pricing and billing.

Went in for the free T-Mobile Tuesday gift and left with 4 free tablets, plus the free small carry bag. I have the need to mention the excellent customer service that we received. the two representatives that were assisting us were/are very professional. courteous, respectful, and extremely patient with us. I give this T-Mobile 5 stars. by the way their names are Alex and Daniel. if you go here you will be well helped by these two reps.

Great customer service. The colombian girl was amazing

Rudi was super helpful, appreciate him

Great customer service from Rudy

Nobody smiles in this store. Zavier has an aggressive tone when helping people. I love Tmobile but I would like to come to the store and at least people working here can help people cordially. And that clients feels like wanting to buy. The store manager was exactly the same.

MARCO is a lifesaver! Both times I have gone in he has solved my issues and them some. Extremely knowledgeable, patient and a good listener.

Carol is amazing!!! really helpful and funny. best costumer service ever

Great customer service attitude is the corner stone in any business. I drive 40 miles to seek services at this store. I was resident of Chelsea for 5 years, but conducted my business with T Mobile at this specific place. I just moved North Massachusetts, but I come back here, when possible. Anyway, I can do my business professionally and curtuously with good people here, and visit Revere beach...

Good place. Good people. Extremely friendly staff. When you order something, You can text T-Mobile on the app and ask them the order status.

Very unresponsible employees! Because of, the employee didn’t update my pin code, someone else stole my number. Manager didn’t even listen to me, she was very rude, she told me they can’t help me, even though they knew exactly that my number has been stolen.

Friendly, quick and efficient.

Terrible customer service, misleading information on add on services, condescending staff.

Excellent customer service and very helpful with all your questions and concerns A×+++

Bin with tmobile all my life. That said dont ever go in to upgrade a phone while trading in the one you currently have. Its a RIP OFF. Just finished paying my wifes galaxy s7. About $300 to pay off, fine no problem. When I went in today to get her an s8 or the note 9, well her phone is only worth $57. Yup no typo $57. I laughed.... I know this isnt just tmobile that does this, but one star is all they get from me for slapping me in the face so hard.

Very good services and grateful

Representative took one look at me and said Id put u on a list I had 2 simple questiond but he made it complicated he kept making eye contact but didnt say a thing I confronted another employee(asian descent) and gave me my answers off of memory definitely buying elsewhere

Bad customer service.

Usually fast service but can improve on customer service.

Always a super-friendly bilingual staff and one of the few places around with a good stock of inventory.

I have been a customer for more then a decade. They removed all english signs and and promotions and certain phones were not available in english. I asked if there was an enish print out or English version and i was treated with no level of respect. The sales rep then did not provide me with help. I called customer service to complain and customer service said that they agree and the signs should be in english too. I will terminate with tmobile and most likly find a provider that does not delete english from its stores.

The best customer service and everyone is extremely knowledgeable

Signed up for the free tv,they helped me twice when the ones in chelsea was no help to me

Good. Need a email function on website

Long waiting time. Didnt have a chance to talk to anyone.

Those guys are awesome especially Manny

Very good service

Worst service, wanted me to seat and wait for 45min,nope.

Customer service is horrible everyone is just walking around and not one person has approached the 5 customers in line this is why I normally go to the one in Chelsea,ma or the various ones in Medford,ma

Staff members are helpful.

Not so friendly customer service.

Great customer service

Sales rep was friendly and prompt and wasnt trying to sell anything I didnt need

Good.

Worst customer service ever

Great service

Good

Very bad service

I love it because I find everything I am looking for and another is that they are very responsible and tempting

Excellent

Very good place but the person who attended me today reluctantly

Buy 2 galaxy note 8 !! Uno Regalado and the other one in payments !! I started paying $ 160 and then they increased me to $ 198 !! Supposedly the debt has to be paid, but I always receive payments with that amount ... ??

Excellent was the attention

The very good store, the TMobile service, a disaster, there is no respect for the customer, it is all a lie, they deceive us like children, very bad

Well its a good company It has good benefits But I dont like it because then I go to another place in another country and my phone doesnt work for me

Very poorly attended, terrible customer service, a shame!

Very expensive

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