I appreciated the relaxed but professional way we got the paperwork done. Didnt take very long at all. Cute little unit

Definitely glad I chose to store my things here. Very convenient location and the staff was wonderful. Justin answered all of my questions and was able to point me in the right direction!

Deann was a great Help. We have been wanting the largest unit they have at this facility that they had when we moved into this facility a year ago and there were none available and we were put on a wait list and was told we would be notified when a unit comes available but nobody has told us anything until January 22,2021 when we called and spoken with Deann and spoke to her with an issue. And she told us about the larger unit that was open and that it would help to save us money and we told her we were on the waiting list and nobody else even kept their promise for that waitlist . But Deann was AWESOME. She was very friendly helpful and willing to help in anyway that she can. I would recommend any of my friends to come and see Deann and Deann only at this location on the days that she works cause she is the only one at this location that is willing to work with you and help you out in any way if she can.

Thank you to the staff of Public Storage for going above and beyond for me today! I couldn’t get into our company storage due to our authorized members being away on vacation. They took the time to verify my employment, add me to the authorized user list and gave me the means necessary to get my supplies. Thank you for your exemplary service!

Deann took my payment and she was very helpful even though my unit was on another property.Would give 10 stars if I could.

Deann did a great job getting us setup for our storage place.

My boyfriend rented a storage unit and needed another unit right away Krystal helped us out and was super friendly. She made us feel right at home. And she had the office smelling so good and clean.

I went to rent a storage unit today and got more than just a storage space. Teddi was the person who helped me. She knows her storage spaces and she is a kind and wonderful person. She explained all the details of the the storage space and the contract. We got such a good deal for the first month too only 1 dollar!!! The storage space is very clean. Teddi was very helpful and patient. Thank you, Teddi and public storage for making the visit very pleasant and easy at this time of the year. Ms. Vleeteach.

Krystal Zambrano was outstanding. Love her energy and was a fantastic host. Definitely made my storage experience awesome! Thank you Public storage and thank you Krystal!!

Super fast quick and easy rental process

Jenifer was excellent! Very friendly!

Amazing service!

Great place to store your extra junk... Easy access at a secure location

Kaye was wonderful at explaining everything to me and helping me get my mother her storage unit. Its been a stressful time for my family and she offered understanding and comfort. Thank you so much Kaye! God bless your heart and Merry Christmas!!

Went in and made a payment and Courtney was very friendly and helpful.

I enjoyed my easy and thorough rental of a storage unit at Public Storage @7501 Baker Blvd. Richland Hills,Texas. Jenifer was very polite and personally walked me to my unit and had answers for all my questions regarding the unit.Thank you Jenifer & Public Storage.

Michelle. Michelle. Michelle. This is the name of great customer service. Polite, professional, prompt, and personality. Those four p words are qualities the have made my experience with Public Storage one of a kind. I look forward to renting a unit with you guys again. Michelle, well done and God Bless!

Larry was very helpful and friendly. He gave great customer service which is why I am giving them 5 stars. The property also appeared well kept. I needed a storage last minute because I just moved to the area. It was a relief to meet such a nice person. I totally feel like my belongings are in a good storage

I have been with Public Storage about 2 years now and got a call from the new manager Michelle. She was so friendly and very helpful when I asked many questions. She made my wife and I feel like we were priority and even though it was closing time she waited for us to show up and walked in the rain to help me fix my bus in the parking lot! I think Public Storage is a great place and I promise that they care about your storage needs and I think Gwen was good also but Michelle really made my family feel special.

The only thing that would have made this easier would be if they provided people to put your stuff in your storage unit. I did most of it online and then checked in with the person that runs the place. Who was very helpful showed me my unit and sold me a lock for it. Although it was short term on the capital of months I will definitely use them again.

I love the customer service that I received from Public Storage. I was helped by Jenifer to find the unit I needed.She was very helpful and informative as we went over what I was storing and she took me out and showed me the unit. She was very nice and had her mask on. I appreciated that.The rental process was straightforward and simple and she was very helpful suggesting merchandise that would make my move-in easier, which it did. Loved the experience Ive had at Public Storage and the customer service was top notch. Great job Jenifer!

Very good service. Be sure to ask questions on anything if you have a doubt. Courtney I believe is her name helped us out. In our Unit it did leak during times when it was raining so watch out for that. Sometimes no body was on site when I needed to talk to somebody, however, the customer service phone number can help, just make sure to call during normal business hours.If you move, you can move during the hours of when the gate is open til close. However, the day you officially move out, you have to let someone know during normal business hours and they will inspect your unit. Leave it as clean as possible. Any questions, call customer service for better info.The Lock that you pay for in the beginning of your contract is yours to keep. If any of your stuff is damaged due to water or bugs etc., try to take pictures if you feel a claim needs to be submitted. If need to get your stuff after hours, ask management, but it is not guaranteed .Hope this helps somebody.

I went in looking for a storage for my route drivers to pick up parts from and was helped by Teddi. She was so helpful and so nice. She gave me all the information that I needed to find the right location. She made the experience so pleasant.

Horrible customer service. Have a review end of last year in October and within a week my rent was raised $20 then today I get an email they are raising my rent again?!? I highly recommend anywhere but here!!! This has been a nightmare.

Had one of their units for a few months while we were securing a bigger shop space, top notch, no issues what-so ever, secure lot, and very reasonable people. Best part, is no notice period where as if you clear out your unit, you no longer are expected to pay once you cancel, where others require at least 30-60 days notice. Would easily recommend!

Luke had a great professional attitude. Excellent guidance helping me to choose the size, even was able to get the location we requested. Very clean office and storage space. Competitive pricing and courteous calls making sure space is adequate. Lillian was super a couple of weeks later when I got in a jam she rescued me with a smile! Thanks guys, it shows when people enjoy their work. They have happier more satisfied customers. Keep it up.

Very nice attendant...the unit has a light bulb but didnt work. She said the power was off and has been off months. She said they are still working on it but they are not required to supply power to units.

Courtney has been very helpful in advising me with regard to my sons ex wife and her belongings. This involves the need for multiple visits to the location for her and various family members over a short period of time and how I needed to authorize those persons and leave a key for them.She made all of that very easy, my thanks.

I love this place. Raymond was totally awesome. He is the nicest guy ever. I really appreciate him and how he went all out for us. May God bless you. Thank you from my heart.

Lillian is awesome! It was a pleasure doing business with her, as she is very knowledgeable. The property is very neat & clean. I like that after all the rain we have had, there are no huge puddles of water standing around the units. Thanks Lillian & Public Storage for a pleasant experience!

Awesome experience, made my reservation online, went to the location and Jennifer greeted me and was friendly and professional. The office was clean, the facility was clean and well lit. Prices were reasonable. I would recommend this location.

We had a very good experience. The manager was friendly and courteous and very helpful, telling us about specials and supplies available. She was efficient and served us quickly helping us get a storage unit that will be fit our needs and budget. The unit was clean and in good repair... the light works and the door is easy to lift and lower. Overall, the property was clean and free from trash. We were impressed and would recommend this facility to our friends to help with their storage needs.

I stopped in at the Public Storage on Baker Blvd in Richland Hills. Where I was greeted by a very polite and professional manager. Lillian made the process quick and easy and made me feel that she cared about what I needed.She was helpful by being a great listener and finding out what I was looking for and then suggested the right unit to fit my needs.I will definitely use them again and refer them to others who need help with any and all their storage needs.Everyone likes doing business with companies who help you take care of your business.

I came here with a couple of questions about my already existing storage unit. Whenever I signed up for the storage unit I had a storage unit before and I never thought 6 months down the line I’d be so confused. I stopped by to talk to a representative and I found the new manager. I had to sit down and ask questions. She answered questions I didn’t even know I had. This storage unit requires a lot of knowledge or you will feel jipped. After dealing with Liz I felt much better and I’m sure she keeps her staff involved. I always deal with a young man and honestly he has THE BEST customer service. Although the storage units are outside the staff is knowledgeable and helpful with all things to help out.

Teddi was great and helpful..fully confident my items will be safe and secure.Thank You...

The property manager, Lillian is great! Very nice person and willing to help however she can. So far we have had a really good experience leasing our storage space here. We work odd hours and Lillian helped arrange it so we could get our things in our space when it was convenient for us. Thanks Lillian!!!

Lillian did a great job of answering all my questions and took the time to show me a unit that was clean and move-in ready. She was friendly and a pleasure to do business with. The facility looks very well kept. I even saw Lillian sweeping out an empty unit getting it ready for the next customer. I would recommend this location if youre in need of storage.

I was looking for a storage unit and I havent needed one in a long time. So I wasnt sure about what size to look for that would meet my needs. Once I entered the office of Public Storage I was greeted by Gabbie. She was informative and very personable. She give me many options and even let me know what size units were available at other Public Storage locations. She answered my questions on security, insurance and general information about this location. I would recommend Public Storage to my family and friends for their storage needs.

Awesome service! I came in to ask a few questions and Briana was super friendly and extremely helpful! I will definitely be storing here!!

Ashley is very kind and understanding. She does what she needs to do to get her job done. She has exceptional customer service skills

Has given me a great experience since I have been here.

Lillian was very quick to respond to my web reservation as soon as she opened for business that morning. Very professional and the property looks very well maintained. Loved that they supply a good security lock as part of the rental.

Went to my unit at the Richland Hills location today. I was greeted by Lillian who is always helpful and friendly, but today she even went out of her way to greet a person whom I was meeting there today. I have had several storage units over the years for both home and office storage, but Lillian is by far the best personality I have ever dealt with in this business. Strongly recommend this location for your storage needs.

Lillian was absolutely perfect. Professional, courteous and very sweet. Extremely detailed. Id like to thank her very much for such a great experience and wonderful service. I would definitely rent with public storage again.

I was very pleased with the young lady that set me up with my beautiful new storage. I always return for this reason I

Courtney is awesome she helps every way she can... Michelle also helped me and made it easy with switching into a smaller unit

Jennifer was very professional and helpful.. Good job girl..

Deann was very knowledgeable and very helpful

Got a storage unit today it’s bigger than I thought It was gonna be haha and Teddi was so kind and helpful🥳

Teddy was very helpful with getting us into our storage unit and giving us the info!

Great job, Liz! Very friendly and helpful. Really appreciate her!

Just got back from one of the most pleasant customer service experiences Ive ever had. Courtney was super helpful, relatable, upfront and honest about the whole process, and most of all, just plain nice. She is an asset to the company and we look forward to doing more business with public storage in the future.

Great price friendly staff

Michelle was very friendly and helpful. She answered all of my questions and made everything very clear. Great customer service.

I have been a client with public storage, the first week was amazing! We worked with Larry he was an amazing guy up there and loved his job. Then this new property manager a lady. She has harassed my husband and I multiple times. She is a major racist she targets us Everytime we come in here with dirty looks or rude remarks. Today my husband and I came to our storage and she told me there is to much traffic going in and out of here .We have a right to give our furniture away. We also refurbish furniture. When we stated we will come to the office to get the district managers phone number she got in my face 3 times saying well hes going to say the same thing! We are not breaking any laws or rules!!!! Then when I go up to the office to get the number all the doors are locked and I had to call the 1-800 number to get the district manager number. There is also other people who are running business out of here also a landscaping company and a painting company and a deisel mechanic. But we are always the ones getting harassed and discriminated against. This will become a civil law suit because we are at interracial couple. If I do not get an apology because there are three three other businesses who use these units for their company and they come and go every day so I do not understand why she told me I cant come and go as I please everyday.

Liz was awesome. She helped me in a timely manner and explained everything clearly and concisely.

Awesome place! Holly was great and really helped us find the size we needed to store our items. Do your business at this location if you can.

I had not planned to rent a storage unit, but extenuating circumstances require that I do so. Lillian was amazing throughout the process and made renting the unit enjoyable. She is very knowledgeable and helpful, if you have any questions. She came to check on us several times while we were moving stuff into the unit and asked if we wanted some water, since it was such a hot day. If you need a storage, look into this PS location. Lillian is a great manager!!

Lillian was absolutely fantastic. She explained everything in great detail. She also answered all my questions. She has a great attitude when it comes to customer service. I would highly recommend this location.

Very pleasant and enjoyable experience. Lillian was very helpful and thorough in explaining the benefits and regulations regarding this facility. She gave us a tour of the storage space and said if we had any need for more information or details about the rental agreement to not hesitate to call her for assistance. Thank you Lillian for all of your help.

Ive use public storage and only public storage.Recently, I found myself needing another unit, went online and choose the Baker Blvd. location. Picked my size online and made the reservation (prices where unbeatable :) ). I received a call back from Lillian, current mgr at this site, within 10 min. She was very helpful, very polite and knowledgeable of the unit I was interested in and other units available that may suit my needs better. With what I have to store, she stated the 10x10 would be perfect. Arrangements were made so that I may come view the unit and pay. The best part, because of our schedules (both our businesses closed at 5, on Sunday)she offered to stay until I could get there. Lillian is fabulous and I will continue to use Public Storage for all my storage needs.

Shawna was a very fun loving, caring person. We laughed and had a Blessed time with her and she explained everything to me about my storage rental. Thank you Shawna

Liz was so helpful and answerd all my questions I will definitely be coming back and telling others to come here

My daughter and I went to rent a unit. the place was very clean and Lillian was extremely helpful and friendly. The site is easy to get in and out of and unlike my previous unit with another company the doors are secure and easy to unlock. Would definitely recommend this location.

Great service. Raymond was very helpful in picking out a unit with me an showing them to me. Would have go a smaller one than what i needed. Thanks for the help.

Went in to get information about a unit and Ashley was a AMAZING help.Property was clean and she was extremely knowledgeable and such a blessing in helping me set up everything!!!

Jenifer is a good manager and keeps the prop clean, very helpful.

Lillian is great asset for Public Storage: hope she stays at the Baker Blvd location. She has been very helpful in managing our account there. She seems to be very knowledgeable about the storage business & eager to help customers who dont have the experience she has.

Great experience!!! Ashley did a wonderful job of answering my questions and getting me in and out! Definitely will be recommending this location!

Elizabeth was very helpful in picking out not just the size of my storage but everything I might need to store my items with and I will definitely be referring public storage to other people I know...

Good hours nice staff clean. Good lighting. Cost is a little high but guess thats what it takes for the security.

Lillian were so helpful and took care of all my storage needs. I needed rent a unit and they got everything I needed in a timely manner, with smiles on theirs faces and I can see myself staying here for a very long time. Thanks Ladies

Lillian does a great job managing the property.She is very helpful and courteous.She is an asset to the property.She has great customer service skills.My son also has a unit here and wanted me togive his thanks to Lillian for the great job she does.

I just want to say that the manager Ashley was a stupendous help ... I was having probs with the online pay and ended up getting charged a late fee that wasnt my fault ... well I called every office in the company and raised all kinds of stink ... She personally hooked me up with some one to help me straighten it out and got my account fixed and usable...and the late fee waved ... awesome job ... and thank you far all your time to make it work

Liz was very helpful!! Gave me lots of information. She was super friendly!!

Larry the property manager is awesome. Stewart you also you have a great team.

Hailie was incredible! The absolute best sales associate in the company I have no doubt. What a great experience.

Lillian was very understanding and accomodating when she saw I was having a rough day. Went out of her way to make things simple and made me feel comfortable with my decision to rent here. Thank you!!! Highly recommended.

I love this location, very nice n helpful employees. I recommend this location to anybody.

Courtney was super helpful and very knowledgeable. This was my first time renting a storage unit and she explained everything to me. Overall the experience was a pleasant one and I highly recommend this location.

Public storage is a great place to store your store. Their employees are great and the faculty is clean.

I needed a storage unit on the spot. Lillian helped me with finded the proper unit so I did not get one too big or too small. She explained everything to make the transaction smooth and easy. Very happy for choosing that location.

Aimee was great! Very friendly and so informative! She had fantastic customer service skills!! Thank you, we will recommend this place to our friends!

Very good experience! Received a great deal and excellent service from Lillian, who is managing that location. Highly Recommended. I feel good about my valuables being stored there.

Friendly, very helpful and cooperative. Went to one location and all their spaces I wanted were filled, but they made me a reservation at a location closer to my home. I appreciated the assistance . When I got to the location, the person in charge was waiting for me and expedited all paperwork fast and efficiently. Unit was very clean.

Courtney was so helpful at my move-in. I was in a hurry but she made she I knew all I needed to know before I left. Thanks again Courtney

I think Lilla does a great job. She really tries to get to know you. She also is always helpful with any, questions. I hope you keep her there.

Been paying but locked out from get Army equipment and uniform...I rent from there been late and pay and the forget to take lock off a few days.. so I can’t be late 3 day but I can keep lock on extra day after I pay.... Spouse in the army we was late in November paid then paid following months . But apparently they cut my lock put theirs on and now won’t give me access til I buy another expensive lock .. never notified they cut my lock even when went up there in person to pay... horrible ppl horrible service and see they appreciate my spouses serve to the country ...

Shawna was very helpful, and had a great attitude. Best customer service Ive had in a long time! Lillian is always very nice and helpful!

Shawna was very professional and knowledgeable of the facility. She provided the best unit for my needs at the most reasonable cost. Thank you!

Very clean facility. Absolutely a pleasure to deal with and the management cant be beat. Would highly recommend to anyone looking for a well managed and clean storage facility.

Lillian is wonderful. She helped us out with everything we need and was so sweet and amazing. Most definitely will be coming back to her in the future

Courtney was so helpful and cheerful. She answered all my questions like a pro! Great experience!

I want to give credit to Shawna for her help and professional conduct. Thanks Shawna. I was in a bind and needed a unit that day but the one I needed they had just one left that wasnt ready yet. I tried 5 other storage places around and they where out or was going to cost me way more then I want or could really afford. Then I received a call from Shawna and she had gone out and made that unit ready for me that day so I didnt have to look anymore. And I was able to get the first month $1 deal. She went above to make sure she got me as a customer. I will definitely stay there as long as need to for Shawna..

Very friendly, great service and salesmanship! Lillian took time to help me get the storage unit that I needed! Would definitely recommend this place to those looking for a storage facility!

Lillian was very professional and helpful as well as one of the friendliest people we have ever met. She made a very tough and stressful situation for us much easier. Thanks so much to Lillian!!Clayton, Josie, and JoeGouyton

The customer service at this property was great!! Lillian did everything in her power to help me get the unit I needed and wanted. Very friendly and welcoming!! I wouldnt mind referring this property to anyone that is looking!

Great experience with Teddy getting our unit!

My sister is renting there and raymond does an amazing job he has amazing customer service he answered all of my sisters questions and he always has a great attitude when we come in we feel very welcomed when we come in thank you public storage for having an amazing staff member

Lillian was great, the experience was fantastic. Prices are excellent. The only problem I had was that Im sure the owner or manager telling them to upsale customers on other products.