I am a long time Metro Energy customer. My husband used to manage these types of services but since he passed away I have had to learn everything he used to do. Recently I have had to contact Metro Energy’s customer services twice and both times spoke with Rita. She has been patient with my inquiries and helpful with explaining my options. I think she should be rewarded for her expertise.

Everyone at Metro energy is so informative and helpful. I’ve been dealing with them for over seven years now. O’Neill one of the customer service agents help me with a dilemma I had with my cap budget program. He solved it with one phone call and I am very very pleased!! Charlene and Debbie also from customer service have help me throughout the years immensely I recommend this company to everyone

I called HOP/ Metro Energy one morning with a complicated problem concerning my oil account. During the course of the day I spoke to four employees in different states and each one of them answered their phone personally - no recordings or wait to be called back! Every one of these women spent a long block of time trying to help me, even calling other offices to get the correct information specific to my state. They all were kind, efficient, informed and polite, coming back numerous times to apologize for my wait on hold. They understood my problem and its urgency and did their utmost to help -- and they did! I spoke to Cheryl, Christie, Kathy and Sandy and eventually met Cassie in the Ridgefield NJ office when I dropped off my check. Sandy even researched my state’s specifics, looked up how far the NJ office was from me and called it to tell them I would be on my way.I can not emphasize enough how much these women helped to calm a very stressful situation for me and how anxious and willing they were to help. It all ended up well due to each one of them and I so appreciate their kindness. HOP energy and each of these women should be commended for their wonderful customer service! THANK YOU ALL from a very grateful customer.

The technician was covid compliant and professional. He took the time to explain what was happening with my boiler, so I understood the prosess

Diane was wonderful. I called to check in on rates for the season and she dug into our account and tried to find the best available. It was a pleasure working with her.

I have been a customer of Metro Energy for many years and they consistently do a great job! They installed a new furnace and oil tank earlier in the year and the new system works perfectly. Most recently I called to schedule our annual service, the customer service rep was knowledgeable and polite and scheduled the service in seconds.

I spoke to Melanie this morning about not having hot water. She was very helpful and friendly. She was able to help get someone out to take a lot on what’s going on. I highly recommend this company and very highly recommend her has someone to talk to.

Spoke with Rita this morning to report an oil leak at one of our churches. Before we were finished with the call, she told me the name of the service technician, AND that he was already on his way. Wow! I was impressed, to say the least. Clearly this place values providing good service. —Rev. N. Murphy

The customer service staff and the maintenance staff are great. I worked with Barbara in Customer service and Billy Walker comes to work on my furnace. I feel fortunate to have them helping me out. They are the best!

The Ladies that handle customer relations are always pleasant and accommodating. I applaud the professionalism and willingness to help always.

I’m a client of Supreme Energy now name Metro, On 9/29/21 I have a new Oil tank installed in my house. I called the office to add oil in my new tank. Tom is the driver of the Metro oil company very nice guy. He started to add oil in the new tank and he went to check how everything is going when he noticed a leak. He immediately stop the oil going to the tank. Tom advice me to immediately to called the company who installed the oil tank to come back and fix the problem. Thank God Tom noticed the was leaking in the oil tank. I applaud Tom for his quick observation and to let me know right away. Thank you Tom! Keep the good work!!!!

We had a recent issue with our boiler…had some hot water but no heat. The technician arrived on time and was able to solve the problem quickly. He also advised wrapping some of the basement pipes to conserve their heat. We have used their service for years!

The customer service that Rita delivered today regarding my account was outstanding. Her kindness and patience went above and beyond. She is truly one of your Super Stars and should be recognized for keeping your customers happy!

As of today, 10.04.2021, I have had only pleasant experiences with Metro Energt/HOP Energy/ Supreme Energy. Sandy was very patient and very helpful and Im pleased with the way she handled my concerns and put me at ease. Thank you, Sandy, for your patience and help. I appreciate it.

A great company. Pleasant staff. go the extra mile in trying to accommodate their customers. Would recommend Metro Energy! Thank you again!

Courteous service, and response exceeded my expectations. Highly recommended!

Paul (service supervisor) showed up on time and did a quick and thorough evaluation of my Central AC. He had to leave to pick up a part, was back in less than 30 min. and AC fixed after being down for over a month!Great service, highly recommend.

HOP Energy did my seasonal AC preventative maintenance. Setting up the appointment was very easy. Their communications were great. Their technician Paul Collins arrived during the service window. He was very courteous and knowledgeable. He serviced both the condenser and air exchanger. Could not ask for a better experience. I highly recommend HOP Energy and specifically Paul Collins.

Serviceman came in a timely manner and did a very thorough job on maintenance, cleaning, and testing

Many thanks to the staff at Metro Energy for their help. I am especially thankful to Debbie at the Service Department for her patience, efficiency, and assistance whenever I call with a question. It is a pleasure to speak with Debbie who responds immediately to my requests. I am also pleased with the serviceman who recently did my annual furnace cleaning..

Excellent customer service in renewing my heating oil contract. The representative was knowledgeable and friendly and was able to send out a delivery contract immediately and walked me through the e-signing process.This is a good company to do business with.

Very helpful whenever you call. Always try to get service people at your home as soon as possible. I’ve been a customer for years and I am very satisfied.

Perfect as usual! On time, friendly, efficient, smart! Vinny is the one! Actually, Metro has always been great. Ive been a customer for 20+ years. Thank you!

Spoke to the Metro oil agent to setup a new oil delivery contract for the season. She was super friendly, organized and very informative. Very quickly she was able to complete our business.

I’ve been doing business with this company for years. Customer Service is excellent. Debbie is the epitome of that. Technicians and oil delivery men are very competent and polite.

Technician arrived in a timely manner, exhibited professionalism. It was also good to see a familiar face. Thank you Able continued Blessings to you and your family 🙏🏼

Ray was great explained everything had great customer service. Great personality and very informative Im hoping they always send him to my house. Thanks for getting this family ready for winter.

Technician was very efficient and made sure we were satisfied

The contact person was polite and very informative. In addition, I was on hold for less than 5 minutes. Service was excellent.

I cannot say enough good things about metro energy. Their entire team provides excellent service and takes their time to problem solve and repair while putting me at ease that the job will get done. Great company. Great Service!! - Diane Johnson

I called to renew my contract for next winters heating season. Rita was extremely helpful explaining all the options, the pros and cons of each plan even though Ive been a customer for years. She provided answers to all questions comparing the various plans; she did it in an unhurried manner, no matter what I asked or what the follow up questions were, as if she had all day to help me. We settled on the plan and she even extended my current plan to include the last top off of oil delivery for the season at this years rate. Good customer service. You get an A+ Rita!

My family has been dealing with this company through predecessor companies for at least 6 decades and they have been great !!They come when scheduled, provide excellent customer service, and their technicians provide cost-efficient reliable service.

The company called to let us know they were on the way and showed up on time (early). Our tech was very customer friendly, detailed and informative. Great job, I will definitely recommend this company to our neighbors and friends. No Regrets Here!!!

Have used this company for years. The serviceman was pleasant and professional and answered all my questions.He was busy all day but arrived pleasant as if this was his first stop. Thanks!

I have a warranty through Sears and they’ve sent other companies to look at my AC system which hasn’t been working properly in years. Finally they sent Metro out and Metro recommended a full system replacement to which Sears agreed. I couldn’t be happier with the result and the efficiency in which they were able to get it done in such a timely manner. I highly recommend this company for their competency and attention to detail!I would be remiss if I did not mention Anthony who handled my warranty claim. He kept me updated as to the status and was extremely friendly, professional and persistent in getting my claim handled.

Great service, the technician who worked on our unit was excellent

Simply the best - special shout out to Debbie who always goes above and beyond!

I have been a customer for many years, and it was a pleasure the otherday speaking with Debbie and scheduling a cleaning for my furnace, Sheanswered all of my questions,and I would recommend Metro Energy,

Always great service and on time. Customer service and Technicians helpful and polite and knowledgeable

I would like to start by saying Veronica is a great asset to Metro. I called to make an overdue payment and before I could say why I was calling Veronica was so polite and helpful to help. You can buy oil from a lot of places but it is the customer service that keeps people coming back.

Every month I call in to make a payment on my account. It doesn’t matter who you speak with. Everyone is so polite, friendly and very helpful. ESP Rita, of whom I’ve spoken to through out the years. She is an exceptional employee. Keep up the good work

I have been working with Monica concerning next years oil contract, She was very helpful with the contract which I did with her on the computer. She was very kind and I was very pleased. Mary D McGinn

I called to pay a bill. Staff is excellent. I recommend.

Ive had a good experience with this company for over 20 years, reliable service, automatic filling of tank based on usage, never a problem delivering because of inclement weather, yearly tuneup service and testing has kept my boiler working well for all those years without replacement.

Today Leo the Serv Mgr has corrected my problem and sent another Serve Tech named Ray. He was a professional and did a great job on my maintenance cleaning. Ray was very informative on everything he was doing. It was a pleasure to have a great Serv Tech like Ray. I would definitely request Ray for my maintenance cleaning next year. Leo Imhappy that you had this problem corrected so promptly. Both Leo and Ray deserve a five star rating on a job well done..I had a Serv Tech come today and Im not happy with the cleaning of my boiler. From the time he walked in he was on the phone. When open the strainer dumped the oil on the floor.Change nozzle but didnt adjust flame. Had to ask to vacuum the top of boiler. Didnt do the chamber - didnt even open the chamber door.Refuse to vacuum chimney & didnt bring any brushes. No efficiency test was done.This was very poor workmanship.I had my boiler cleaned for 30 yrs and this is the first time your Tech didnt want to do a good job in cleaning.

Loyalty and integrity is alive and well at Metro Energy! My mom had (Supreme Energy, Mitchell, etc.) for at least 35 or 40 years. Took the house over 2 yrs ago and kept them as they were always wonderful to my 85 yrs plus Mom. Yesterday I needed to rework my heating budget as oil is high. Worked with Mr. ONeil Dixon and it was a wonderful experience. I want to stay with them - they are good people and he made it happen. Professional, informative, and very courteous. Thank you Mr. Dixon and thank you Metro Energy. Dont be afraid to ask questions because they have the answers and will work with you.

I had a some questions regarding my service contract and other issues. I spoke to Melanie who was extremely knowledgable, considerate and very helpful. She provided a solution! Metro Energy is dependable and a great service provider. Thanks!!!!!

My representitive ( Barbara) was very helpful and knowledgeable on all the questions and issues we needed to discuss and address.

Had to get written authorization from my life partner, with whom I share title to our house, so that Supreme Energy can answer question about our bill (which I pay). Seems extreme. However, they did allow me to put him on the phone & then they answered. Just luck he was available.

The Service man who came out to my house this morning, 8/18/2021. His name was Fron. ( Not sure if this is spelled right). He did a Fantastic job, and was very professional & Polite. I hope to see him in the future.Sincerely. James Dunlap, 280 East Glen Rd. Denville, NJ 07834

My family has been with Metro Energy lineage for over 70 years. Being inthe transportation business for over 45 years and have been in contact with many customer service representatives. By far Metro Energy is number 1in customer service. Today i spoke with Rita she is absolutely the epitome of what customer service is all about. Rita made me feel like family. Rita advised me it was her brothers birthday and she had to remember to call him wow who does that the issue i had was quickly taken care of and the reason why this happened Rita explained it to me in such a way i understood exactly what happened. i had several other questions also concerning my account Rita took her time with each question and reviewed my entire portfolio and brought everything up to date including my delivery schedule. Rita is very professional and caring this is a lost art nowadays. I hope Rita receives recognition for her excellent customer service she provides to Metro customers.Kindest regardsBisozio/ViecelliFamilyDecades long customers.

Brenda was a great help in explaining all of the plans and option that were available to me. And when I made my choice it was even easier to start them.

Very efficient staff; always provides the best service either by telephone or repair technicians!! Ive been with them for years and they will continue to be my supplier for the foreseeable future!!!

Tim, the service person that came was stupendous. Friendly and 100 percent efficient. A true professional. Kudos to him..If every service professional you have is as good as TIM then you have a great business. Cant speak more highly of him than I do. Hes great!

Always, always top notch service. Spoke with Monica today to renew my heating contract. She as well as anyone Ive ever dealt with is extremely knowledgeable and professional.

I was pleased with the tech. That came he should me were the problem was

I had a couple of questions regarding my account and services. I spoke with Melanie, who was attentive and knowledgeable in answering my questions about my account and was able to help with scheduling upcoming service.

Great experience the last person I spoke to.

Technician showed up so fast to help reset our boiler! He got our heat back on so fast and was absolutely lovely and professional, walking me through the issue until it was resolved. Great service and worth every penny of our service contract!!

Today I spoke to Julia to discuss my two accounts, oil and install, a service contract, a pre-buy oil contract and my current situation. She took so much time with me to explain everything, in a very thoughtful, considerable and understandable manner. She was thorough and patient. She worked many scenarios and gave me the best possible solution for my particular case. She explained each thoroughly. I dont often write reviews. You know how it goes, we are all so busy and once we get things figured out, we tend to hang up and get back to business but it matters so much to express our gratitude and let others know when something is really, really good. Good customer service is hard to come by, but I had to share the wonderful experience I had with this delightful and knowledgeable girl - Julia was wonderful! Ask for her if you are having trouble making sense of it all. She really did help.

I spoke with a young lady name Melonie she was very helpful with explaining the oil plan options for my mother in law

5 stars for John in customer service for explaining everything clearly to me and making sure we stay heated during the cold snap! 1 star off for it taking this long (4 years!) to get someone willing to explain from the POV of someone who had never dealt with oil heating before. Everyone was always nice. I think it’s just easy to forget that not everybody knows the ins and outs of your business as well as you do. Thank you, John!

The representative was very friendly and immediately took care of my concern.

Woke up this morning to no heat in the house. I called Metro @ 9:00 or so and spoke with Jen. She was friendly and helpful...not only did she assist me in paying my current bill, but she set up my yearly service call for May. Most importantly, she made arrangements for a technician to come to my home and, in just a few hours, the technician arrived. He quickly assessed the problem and corrected it within an hour. Ive been a long time customer of this oil company, but under this new management, Ive never had more reliable service. Thanks!

Great Company! We have been with them for over 60 years. Brenda was a delight to work with!

Yesterday (Sunday) I was in a panic because when I came home there was water on the basement floor and the furnace wouldnt stay on. An experienced technician came over and reviewed the situation. This morning we placed an emergency call to get more oil delivered. Veronica, the service rep, handled my call with empathy & gave me confidence that she understood the urgency of the situation. This company is truly a professional operation. Highly recommend them.

My family has been a customer for years. They just renewed their contract with Kathy. She is awesome! Very helpful and easy to work with. Many thanks Kathy.

We had to sign up for our cap plan and schedule delivery and service today. I spoke with Veronica and she took care of everything quickly and efficiently. She was very professional and a lovely person to do business with. Thanks so much Veronica!

My experience today was excellent. My rep, Monica, was SUPER helpful, pleasant and got the issue cleared in less than 5 minutes. It’s easy to complain when something goes wrong. I hope her managers know they have a gem and that she delivers service worth writing about. Thank you Monica. You are appreciated.

I am very happy with the level of customer service provided by Sandy at Supreme Energy/Metro Energy. She went above and beyond to resolve my issue and provided information about a program available that will help me save money in the future. She was knowledgeable and courteous. I am very happy to be a customer of Supreme Energy/Metro Energy.

HiMonica was such a pleasure to talk with on the phone.She explained the program to me and made it much clearer for me tochoose the program that fits best for my budget.Once again thank you MonicaJohn

Metro oil is by far the best company in the area. Great prices and fast service!! Friendly and professional staff. Emergency services are handled promptly!! Definitely give them a try!!

The service guy (Joe) was knowledgeable, and did a through job. Also gave me some useful information about the boiler. .. and also a nice guy! Pretty efficient. Only took about an hour or so.

The furnace went out on a FRIGID Saturday morning in February. My emergency call was handled by Maryanne at the desk. Friendly, calm, cheerful, competent, and sincerely concerned—enough to follow up on my service. She got me in touch with Skip at dispatch, who contacted me immediately and was on the case without delay. Two great employees making it easy to shoulder a difficult situation. Thank you.

John Williams and his partner whose name I dont remember responded to a service call for my steam heating system. I had old leaky pipes replaced and the valves on some of baseboard radiators began leaking.It didnt take long for me to realize that John knew his stuff. I have lived with this system for over 20 years and the heating system works better than I can remember. I have run across many servicemen who dont know much about a steam systemThanks guys!

The repairman worked hard at tracking an elusive problem down--in 90 degree weather, no less! And kudos to the service, for sending him out only one day after I called.

Service technician was great, solved the problem fast, to my no heat - furnace not running. Since its a bigger company now Hop Energy, versus what it was before Mercury Fuel, I believe the technician would have been here a little sooner. Other than that, its still good service, everything was completed within 3 1/2 hours. Thank You Hope Energy.

I had no problem with the service technician but I have a big problem with an 9-hour response time by Metro Energy (the local branch of HOP Energy). I called at 12am to request service for lack of heat and after calling 6 times, someone finally came over. They did not call me back in the interim to let me know why there was a service delay or at least to let me know when to expect them. I am absolutely disappointed with Metro Energy and the service response time has considerably deteriorated since the company acquired Mitchel Supreme. I intend to lodge a complaint with the NJ Board of Public Utilities. Once again this review has nothing to do with the technician and I am not surprised that you have not asked for an assessment of Metro Energys service as a whole presumably because Im sure you will know that it is abysmal.

Lisa was friendly and very helpful when we spoke on Thur, 3/18/21. She was friendly and very helpful. Please take a moment to recognize her stellar customer service.

Jamal was great. Very personable and professional. Explained everything clearly. He is an asset to your company.

Quick response time, honest and knowledgeable technician. Great service!

The text to let me know that the technician was on his way was late. It came after the technician left.. The technician was here, fixed the problem and left. I should have received the text before the technician came. Poor communication from company.

Service for my furnace was efficient.The gentleman Named John was veryPleasant and practiced social distancing.No problems.Thank you for your service.

Rita was very helpful and extremely knowledgeable.

My heat went out tonight and my tenants were left in the cold. I called and the technician arrived within 15 minutes. Jamal has serviced my house before. He is EXCELLENT! He took care of the problem and I had heat again in about 30 minutes. Jamal stands out with his knowledge and excellent technical skills.Thank you for such great service in the middle of winter on a cold Friday night.

The technician that came to my home was very polite and courteous.

A big shout out to the Metro Energy customer care team! Specifically Rita, for her outstanding customer service! Very attentive to our needs. Answered all of our questions, and extremely helpful. Would highly recommend Metro Energy! Call and ask for Rita!

Installed a new boiler today. Ran non stop for 5 hours. Pipe leaked. Wouldn’t shut off when temp was reached. Called service was asked if it could wait. Answered no. Service came 1030pm.The thermostat was wired wrong. Automatic feed didn’t work. No water due to leak and constant runningWas told to call for follow up in the morning. Still not sure if anything works properly.All for over 9000+ dollars. Ask me if I’m pleasedI wonder what the morning will bringWill keep everyone updatedPSEveryone was totally accommodating when selling me the boiler. HmmmmmMidnight updateGuess service call was not successful still running. Daughter is shutting it down. Worried about safety

Very courteous and efficient... Good visit... Thank you.

We are so grateful for the fantastic over the top service from HOP ENERGY. I sent a request for service via their website and the following day they called me to schedule it. The servicemen showed up on time and called when he arrived. He listened to the problem and performed his evaluation of the furnace. He fixed the problem and even checked out other parts of the heat system. I am very satisfied with the maintenance agreement and recommend this company.

Very accommodating customer service representative. Prompt delivery and fast service response. Technician was friendly and had me up and running in no time. Very satisfied. Thank you.

Great job. Thanks.

The Metro Energy Technician was prompt, professional, and knowledgeable. He clean-up after completing the maintenance service. I would recommend Metro Energy to my family and friends .

I wanted to give Kim M. in customer service a rave review for her expertise and help and kindness. I called about my latest bill which was significantly higher than in the past. Kim was able to help with that, which I greatly appreciate. Thank you, Kim! Best wishes, Eric D.

I called Metro Energy today to review my options for seasonal fuel oil cost-capping and to understand my equal payment budget amount.I was greeted in a pleasant manner by Veronica, who handled my questions with professionalism and courtesy. I was asked a few questions to authenticate that I am the account-holder and we proceeded to the business at hand.Metro Energy is a pleasure to have as a supplier for Home Heating Fuel Oil and as a contracted service technicians for our boiler.Veronica - thank you for upholding the long-standing tradition of great service to our family by the Metro Energy company.

No heat. Called Metro. Sent tech. Wham Bam heat restored. My daughter did most of talking with tech so I never got his name. Im not too mobile. Tech was very professional and pleasant.

Service tech arrived on time, worked on my furnace and found the problem. He took the time to explain what the problem was and was extremely polite and courteous. I am very satisfied with Metro Energy and would have no problem recommending you my friends and neighbors. Thank you for your prompt response to my call for service.

Kathy was very helpful and informative. She answered and took care of my budget issue immediately. She also informed me of the Cap Price Program which should save us money going forward. Very professional.

Thanks so much to Julia who helped me a great deal today. Needed an oil delivery ASAP and they delivered. Really appreciate it!

I strongly recommend Metro Energy Ive been serviced by them for quite some time with no problem. Today the technician came for my winter boiler clean up he was knowledgeable, polite and he did call me to open the premises ahead of time as agreed.Thank you!