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Shell
3002 18th Ave, Rock Island, IL 61201, United States
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Shell

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Ob
Review №1

Good location, some poor customer service. The paper towels by the gas pumps are always crammed into their dispensers so tight that they wont dispense. I guess that reduces the time spent refilling them.

Ni
Review №2

Walked in to grab a pop and the cashier asked if I had a mask. I told him that I didnt and grabbed my pop. When I got to the counter he refused to sell me the Mt. Dew unless I bought a mask for $1.50 while I was already standing there at the counter. Like that makes any sense at all. I told him no thanks and he refused to sell me anything.

La
Review №3

I went into the store one day and the guy behind the counter ( mark ) asked me to put on a mask. Now with that being said remind you I have a medical condition that wont allow me to wear a mask. Well he decided to tell me I cant shop in the store because of that reason. Ada states that anyone with a medical history is protected under title 3. Well I called and filed a complaint. Headquarters told me I was allowed to shop in the store and it shouldnt be any issues. Well I went back to the store to get my good and go back home. Well mark decided to call the police on me and caused a bigger issue then what it was worth. After I called and spoke with someone I showed him that I filed a discrimination against him for denying me service. A week or two went by and I got a call for the regional store and they offered me gift cards for my troubles. I feel like I was slapped in the face, they sent me a 20$ gift card for the whole incident. With ada its a 75,000$ fine and possible store closure for these types of acts. I just wanted to say that I will never shop at this store or a shell again!!!!!! I feel like I was mistreated, discriminated, harassed, and feel like I was treated like a criminal. I just wanted everyone to know my situation and what I went through. The company really needs to explain to its employees the importance of people with disabilities and the laws against them.

Ti
Review №4

With my shell rewards you saved $0.03 per gallon every time you get gas

Pa
Review №5

One of the best stations in town, clean fast friendly never a problem

Ta
Review №6

This is the one Cstore... The one with zero personality...The one with Sgt Mixed-up Hormones barking see your ID to customers because her smart decisions through life has placed her here at this Shell? Wearing that colorful uniform?The location is excellent, at a corner stop light with fast food next door makes the location highly desired.The one star rating is for the lack of customer respect shown from the employees. In particular the middle aged dyed blonde is very disrespectful to most customers.@ShellOil needs to hold training for this location.Save your time and abuse.Go to a different station.

As
Review №7

Lived in this area my whole life and always came to this shell until today. Im trying to reset my gas pump and the screen says waiting for cashier approval. So I wait a moment and then look up and see both employees outside smoking. So by this time Im already running late to get my kids from school so I hurry and move to a different pump to realize after I pump my gas that the fuel grades are backwards so I had hit the most expensive when I always get the regular pretty much all because of terrible service at this location. Actually I didnt receive any service when they stood there with theirs cigarettes in their hands just looking at me. Smh. So now I paid $35 for less than 10 gallons and now my van is running different. Get those employees out of here!

Le
Review №8

Quick place to grab smokes, gas and a drink. Basic no frills.

To
Review №9

Its a great place to go fast and easy

An
Review №10

Its convenience

Ja
Review №11

Horrible service, untrained staff,should not take a half hour to get gas

Information
5 Photos
11 Comments
3.6 Rating
  • Address:3002 18th Ave, Rock Island, IL 61201, United States
  • Site:https://find.shell.com/us/fuel/10011192-3002-18th-ave
  • Phone:+1 309-788-4301
Categories
  • Convenience store
  • ATM
  • Gas station
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